Cell2Get.com, Inc.

Electronicsforce.com aka CELL2GETCOM Product: Cell phone LG G7 ThinQ LMG710ULM
Worst experience ever. This place completely screwed me over and I lost over $400 in the process. Not to mention hours of time and frustration. The story is too long and went on for months but bottom line is I would and will never do business with this POS company. This is my personal opinion and experience with this horrific business. I attempted to save money by buying a cell phone online from this place and it turned into a complete nightmare. My takeaway is that it is not worth trying to save a few bucks by buying something like a cell phone online. Too many shady characters like this place (electronicsforce.com aka CELL2GETCOM). Factor in shipping time, shipping costs, personal time... Just not worth it. If anything goes wrong any money you may have save goes out the window. If buying a cell phone I'd buy from a place local where you can see it before you buy it and you can return it if any problems. If you buy online, unless you have another cell phone, you will be without a phone if you have any problems. I knew when I paid $30 extra for expedited shipping and it took 2 weeks I had made a mistake. Then they sent me the wrong (cheaper) model phone TWICE, took weeks which turned into months. Not to mention both phones appeared to be used and/or refurbished and not new as described. After the 2nd wrong phone they abruptly refused to communicate with me any longer. In the meantime I could not go without a phone so ended up buying the one I bought and asked for from this company from amazon. Now I am stuck with the other phone as they become obsolete and go down in value quickly as the new models come out. Nightmare. Never again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We received the shipment/package on Thursday 07/**/through *** The package have not been open and have been shipped back to: CELL2GET.com,INC *** *** *** *** ** *** (Priority Mail 2-DAY) shipping on 07/**/@ 10:44AM PSTTracking number is *** *** *** *** *** **. Expected Delivery date: 07/**/15I expect a full REFUND of $299.25, this refund included cost of the phone which was $and a *** 3-day fee of $19.26. There should be no "RE-STOCKING" fee charged due to phone was sent out on 07/**/AFTER numerous phone calls was madePhone record has been documented if time/date stamped is neededI've called and inquire about the status of shipment, and INFORM THEM that if it's not shipped yet, DO NOT SHIP because it has been more than a week since placed of order which was 06/**/Disregarding my wishes, they shipped out on that date and also charged the account AFTER I specifically told them not toBank statement also have date and time stamped for evidenceUNPROFESSIONALFULL REFUND is in orderPackage was not shipped through *** as paid for, with that said PLEASE REFUND FULL AMOUNTThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business sent an identical message previouslyThis message evaded all points that were brought up, including first and foremost that the order was supposed to be CANCELLED and the transaction REVERSED at a time that predates the item shippingThe alleged scenario of verifying the address with the issuing bank, legitimate or not, becomes IRRELEVANT due the the fact that the order was cancelled due to Cell2Get waiting too long to ship the itemOn top of that, the item had been shipped by United States Postal Service, when the shipping option on the original order was United Parcel Service (UPS)None of what Cell2Get has pocketed is legitimate due to the fact that the order had been cancelled completely, and this is notwithstanding (1) the ignoring of the shipping method and (2) charging a restocking fee even though the item was sent back for a full refund WITHIN the terms and conditions (i.eit was not past days and the package was never opened.)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Helloin order to provide refund customer need to return the merchandisewe shipped the merchandise already by *** tracking # *** please check *** the package will be delivered on Expected Delivery
Day: Thursday, July *, if customer does not want the phone he can send it back for a refund

I had a very good experience with cell2getAs a matter of fact, it was relieving that this company doesnt cut corners or nickel and dime you into adding more thing than you dont really want
A friend of mine has been using a Nokia Lumia and the thing is gorgeousShe did say that it was hard to get since everyone is ordering galaxies nowadaysI decided that I should try and get one for myselfInstead of going through the common retailers, I used the one that she did, cell2get
I called up the guys at cell2get and was treated with nothing but respectThey explained their policies, their gaurantees, and lo an d behold, they had new Lumias in stockIt seemed to good to be true but I knew I could rely on Revdex.com and other outlets to correct any wrongdoingThere was none to be had, however, as my phone arrived within seven days and looks even better than my friend's device
Im never left in the dark and now am taken care of because of this companyThey are a better business indeed and Im happy to share this experience with you all before you (hopefully) dont get fooled by other agenciesCell2get is the real dealGood service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
A purchase order is a contractIt is not my problem is the business can not handle there catalogOther business handle this with not allow misleading purchases of items not in stock or CLEARLY LABELING ITEMS not in stockI wish to have this resolved by the company honoring their contractThanks,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello
phone was delivered month ago Unfortunately per website terms and conditions the the warranty coverage its thru the manufacturer only please call samsung directly for repair

Hello
we send back to the customer usps tracking # ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your Answer Here]
Cell2Get lists on it's website that "When it comes to services, being good is not good enough, we strive for excellence." However, they sold a defective phone and then were not responsive to numerous phone calls and emails Their "fixes" did not solve the long-term problems and then they said the, phone returned to them at my expense, which would be fixed by the manufacturer, would be returned in "2-weeks." Instead, the phone was returned in months and not fixed By which time, the warranty had run out I make this complaint not only because the product was defective, but also for their blatant disregard for customer service I have attached some of the correspondence
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased a Lumia phone from Cell2Get that was advertised as 32GB with expandable memory up to 128GB The phone they provided was 16GB When I inquired about the discrepancy, I was told by a representative that the 32GB represented an internal 16GB of storage and a 16GB expansion card that could be purchased separately This was clearly not what was advertised During a phone call with the same rep, he indicated that I didn't want the 32GB version, since the only 32GB version available was an international one that is not unlocked and only works on the *** network I told him I was aware of this when I ordered the phone and was fine with that as I use *** He then informed me that Cell2Get did not have the 32GB version that they had advertised and that I had ordered The rep offered to send me a 16GB sd card, but I intended to get a better, more expensive card (64GB with a faster data transfer) We then offered instead to credit my card $25, the approximate value of the 16GB sd card he had offered I accepted his solution, but no credit was ever applied The phone that I ordered (and that they said they could not provide) is still listed for sale on their website as of the time of this writing I could believe Cell2Get made an honest mistake in selling an item that they did not have, but shipping an inferior item, followed by misrepresenting the initial ad and then offering a resolution that they did not provide demonstrates intentional malfeasance

shipping cost refund was already process back to Buyer credit card on September *** please allow 7-days to post back to the credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Attn.: *** *** ***
Hello,
I have been having Internet problems on top of a very heavy work schedule, which resulted in my inability to respond promptly
In all, I am sorry to say that I am completely dissatisfied with the way this complaint has been handledIf looked at closely, my points were clearly made, while the business was being constantly evasiveThe last statement from the business was even as a run-on, which indicates a lack of professionalism or interest in really resolving the infraction committed by the businessTheir "terms of service" clearly stated exactly what both of us (parties) saidThe problem is that they decided to arbitrarily ignore it simply because they can (as mentioned in my last response in the thread)They clearly state that a restocking fee applies if at least one of the criteria is metNeither was met in my case, as I both shipped it back within the 30-day policy and the merchandised was never opened (for the record, even the shipping package was never opened)Although, this is all assuming that the return is the main issueThe business does not have a leg to stand on regardless of the fact that the terms of service were met, as I was lied to by them when I called to cancelled and the person on the phone hastily said, "Ok, it's done." Clearly, that was a lie as well
This is a business that, given its history with customers, the man named "***" in customer service has a history of being obnoxious and rude to the point of harassing customers and attempting to set up bogus charges to serve via an alleged "legal department." I have a witness that can corroborate this
Thank you for your attention, and I am sorry it had to come to your attention like this
Sincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello
we process a refund today for $please allow 2-days to post back to your credit card

Hello
according to usps tracking # the package was shipped to*** ***
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usps tracking # *** I checked *** this is the latest information on your package
Expected Delivery Day:
Wednesday, March ***
Product & Tracking Information
Postal Product:
First-Class Package Service
Features:
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Hello
we already process the refund on The Shipping back to customer credit card

I called the store to get information about the mobile device, I spoke a man named Alisa was kind and gave me all the information I asked courteouslyWhen I got to the store I got to the store I spoke with junier and sitaTwo lovely peopleLike kind and unusually customer and sita in addition for being kind, is a real proi will recommend to anyoneit was a pleasant experience in Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
I never once stated that I was a direct customer, but am related to someone that isThe complaints from the customer is different from mineThe customer cited the timing, shipping, and refund practicesI cited the attitude and language of "***" when said practices were brought to his attentionThe business' response appears to be yet another example of the depravedly evasive attitude of their customer service departmentI am no longer in direct contact as they also have obtained part of my information only to threaten me with legal papers later (without even a legitimate case to make against me)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

your order was shipped overnight usps tracking # ***

Thank you for your order and this feedbackWe regret your dissatisfactionplease check attachment for your Pre-paid Return Labelplease ship the phone back within hours otherwise the return label expireonce the item returned we will issue a Full Refund of $to
your credit cardagain We regret your dissatisfaction and the inconvenience you've experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Stop being ridiculousThat's an obvious attempt for you to fix it without accepting fault for everything previously mentioned, again with the cost shipping covered by me, you still denying that my phone was used despite the obvious contrary evidence, me still without the warranty, and me without a phone longer than under the Samsung warrantyI have already shown you how Samsung doesn't have it under warranty and how you lied about this when I purchased itAre going to make any attempt to make this right through a refund or an exchange for what I was told I was being sold?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***