Cell2Get.com, Inc.

Review: I ordered a Samsung Galaxy Mega 6.3 16gb GSM UNLOCKED GT-I9200 cell phone and paid for FED-X Shipping, item was shipped the First Class International from China when I was told phone was shipped from New York. Then finally when the phone showed up I received a Samsung Galaxy 5.8 8gb which is a totally different phone and a cheaper phone then I purchased and I can't get them to answer the phone or call me back. They robbed me for over $150 and charged me for shipping that I didn't get.Desired Settlement: Get me the phone I ordered and pay for return shipping on the wrong phone they sent me or refund my money back to my Debit Card.

Consumer

Response:

[redacted]

Business

Response:

Hello

we spoke with the customer and solved is problem we refunded $100 back to is credit card

Review: I purchased a Samsung A997 Rugby III Gsm Unlocked (SGH-A997) for $129.19 and paid $29.14 for FedEx 2day delivery.

====================

Order Number: [redacted]

Date Ordered: Monday ** September, 2014

Detailed Invoice: [redacted]

Products

------------------------------------------------------

1 x Samsung A997 Rugby III Gsm Unlocked (SGH-A997) = $129.19

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Sub-Total: $129.19

FedEx 2-Day (FedEx 2-Day): $29.14

Sales Tax: $0.00

Total: $158.33

====================

The item was shipped USPS at a cost of less than $4.

====================

From: CellToGet [mailto:[redacted]]

Sent: Thursday, September **, 2014 11:26 AM

To: [redacted]

Subject: Shipment Notice: A package has been shipped to you

A package was shipped to you via the U.S. Postal Service and will be delivered to:

Kaiser Aluminum

United States [redacted] Shipment Date: September **, 2014

Mail Class: First Class

Signature Required

Tracking Number: ====================

====================

The item didn't arrive until Friday 9/**, but they told me it was shipped via FedEx SmartPost and it clearly was not. I called FedEx and they had no record of the package and spoke to someone at the post office and they looked at it and told me it was send USPS First Class mail for a cost of less than $4.

====================.

Hello

according to usps.com the package will be there tomorrow Friday, September **, 2014

also the package has been shipped by Fedex SmartPost please check the link below [redacted] ====================Desired Settlement: I would like the difference in what I paid for shipping and what was actually spent ($29.14 - $4 = $25.14) refunded to me.

Business

Response:

shipping cost refund was already process back to Buyer credit card on September [redacted] please allow 7-8 days to post back to the credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept this resolution and the matter has been resolved.

Review: First phone I received was used, not new. sent it back. Second phone I received proved to be defective after a few months. Phone would not charge properly and would not maintain a charge. Sent it to Samsung and was told the phone was water damaged. Sent the phone into Cell2get for their repair and have not received the phone back. Dozens of emails and phone calls and no response. now no one even answers the phone at their office. I recently read that the type of difficulty I have experienced with the phone's charging is not uncommon with the S3 model. I would like to get a new phone or a full refund.Desired Settlement: I think at this point I no longer have confidence in Cell2get and prefer a cash refund. Two phones, two bad experiences, not a good company to bank on.

Business

Response:

Hello

I checked Customer complaint and this

is my findings customer received is product on 05/**/2013 (over a year ago) per

our web site terms and conditions its clearly stated 14 days return policy. at

the moment customer will need to contact the manufacturer directly for cell

phone repair

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I ordered my Samsung Galaxy S3 on June **, 2013. When the phone arrived is was scratched and ding. I contacted Cell2get on June [redacted] and they said to return it and they would provided a new phone. I mailed the phone back to them on June **, 2013. Cell2get provided a new phone and reimbursed me $16.22 for my shipping cost on August *, 2013. The new phone appeared to function properly for months and then it began not holding a charge. Cell2get instructed me to send it to Samsung in that it was still under warranty. I began communicating with Samsung in January 2014. I sent eight emails between January ** to February **, 2014. Samsung eventually claimed the cause was water damage. This was not true unless the phone had been water damaged before it was shipped to me by Cell2get.

Cell2get said to send the phone to them and they would have their SPECIAL TECHNICIANS repair it. I sent the phone to Cell2get on March *, 2014. I followed up with thirteen email messages and more than 24 telephone calls. I have not received my phone back and I have not received compensation for the phone.

I ordered and paid for a new unlocked Samsung Galaxy S3. The June phone was used. The second phone in late July early August appeared new but developed critical problems. No one at Cell2get has answered my emails or my many phones calls for a month or more. According to them they have had possession or control of my phone since March and perhaps they have held it until they thought the warranty had expired. If necessary I will forward copies of my emails, correspondence from Samsung and Cell2get, shipping receipts and credit card receipts. I am very disappointed, Cell2get had high ratings according their reviews but my experience has been horrible. Please obtain a cash refund, I have no confidence in Cell2get to do the right thing now or in the future.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello

we send back to the customer usps tracking # [redacted]

Review: I ordered a Red Blackberry 8830 from cell2get. Instead I received a silver one which was unacceptable, I emailed them they said to call them, I called them, left a message no return call. I called them again, left message.Desired Settlement: I want my money back including shipping charges and interest on the credit card charge.

I want them to post a notice on the website informing customers they are not accredited with the Revdex.com.

Business

Response:

customer credit card was already FULLY REFUNDED ON **-Nov-2013 16:58:19

Business

Response:

customer credit card was already FULLY REFUNDED ON **-Nov-2013 16:58:19

Review: I ordered 16GB IPhone 4 on December **, 2103 and received it on December **, 2013 from cell2get company. When I was placing order over the phone I asked representative if the phone is new, he told me yes its brand new with one year warranty. When we received the phone it was 8GB instead 16 GB and they charged me for 16 GB. I bought the phone for my husband Christmas gift, when he opened the phone and we called apple store to check if the phone is new and if it has one year warranty from manufacture the apple store representative told me that IPhone is not brand new and its registered under somebody's name under AT& T carrier and there is no warranty since 2011. My husband didn't use the phone, because he wanted to return it back to cell2get company, and called to get a return code they gave me, also they have two weeks return policy, so I returned the phone on January **2014 its one week and five days. When I called cell2get and asked them if they received the phone on January **on Monday. I request refund for 391.99 and they only refunded 309 dollars back to my credit card. I called cell2 get and asked them why they didn't refund all the money, they told me that its restocking fee. Why they charged me restocking fee if the item they shipped was a wrong item plus they lied to us about the phone being new and has warranty, but its not new and no warranty. The phone was not used by us, and they said that they cannot resale it, why not? we didn't use the phone at all and its was return in the same condition that it was received. I feel that they just rip off people like that, charging almost 100 dollars for nothing, for something that they lie about. I feel their company should be investigated if they sell product that they say its new..Desired Settlement: I need to get full refund of 391.99.

Business

Response:

Hello

we have refunded your credit card for the diffrance please allow 3-5 days to post back

Review: I purchased a new motorola droid maxx cell phone on there web site on 2-**-14, I ask for and never received tracking info, on friday feb **2014 I received a refurbished motorola droid razor phone. I called and left several messages, I finally talked to melvin on monday. I sent the phone back on tuesday the **with a signature required and tracking info, he received the phone on friday the **of feb. I have since received two e-mails back one stating please allow 9-12 days one stating please allow 10-14 days for a refund, I have also received an e-mail asking for a pay-pal account info to refund. I used a first national bank credit card to pay for the item. I have placed a complaint with my credit card company also on this issue. It cost me $441.83 for the phone and $16.00 in return shipping. Since this has happened to me I have looked into there web site seeing several other people with the same issue of buying a $400 phone and receiving a $100. phone instead and everyone with issues of getting any money back out of them. There web page states in very large print stating (Bran new phones) and they send you a low end refurbished phone and make you wait for a refund.Desired Settlement: To receive the cost of my phone of $441.83 and $16.00 shipping, they at minum need to replace the word new with refurbished and as many complaints and what you have to go through, they need to have there business closed.

Business

Response:

Hello

our records indicated that the cusomter was refunded in full we refunded $441.83 back to customer credit card and we refunded another $15 back to customer paypal account. also about the phone that the customer purchase the phone was brand new customer called us complaining he received the wrong phone we issued RMA # and refunded customer credit card in full including the shipping cost he paid to retun the merchandise please check attachment

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved be

I called my credit card company today, there is no refund as of 9am this morning. Also where did [redacted] account come from? I used the same credit card to purchase the phone and to pay usps to send it back. I do not want or will I accept a [redacted] payment, refund to my credit card used only.

As for phone, I ordered a motorola droid max, the one I ordered from your web site showes a picture of a droid max with three buttons at the bottom of the screen, it also stated new phone in origional box, I received a motorola razor max which has four buttons at the bottom of the screen and valued at $100 on [redacted] if I wanted to purchase one of those. also the phone I received was not new, I have purchased refurbished phones before and there was no book and a plain box, we took pictures of there web site and the phone I ordered and a picture of the phone and box I received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

did not use paypal, will not accept paypal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello

please reject paypal payment and we will send you a check

Review: I had purchased this mobile phone from cell2get with it being advertised that it was a brand new phone of apple I phone 4.When the product came over, it had problems with connectivity and when I called the person at cell2get he stared speaking to me rudely.Further he stated that I can go ahead and complain wherever I wanted and refused to furnish his name. I then left the matter and seeing that this problem still persisted, took it to apple at the genius bar whose technicians looked at the phone and stated that this has been a used phone and been refurbished and stated the phone was origiallly a black phone but they went ahead and put a white cover and sold it to us.The technicians stated that this phone has sure been tampered with and this is for sure a used phone. I would never recommend anyone buying from this seller.The worst customer service and would for sure recommend anyone wanting to buy a phone to never get cheated this way and buy from the apple dealer.Desired Settlement: I have lost almost 450 dollare to cell2get and since the phone was not working had to pay an additional 149 dollars to replacce the phone.I felt cheated.

Business

Response:

to whom my concern Customer purchase a phone on 12/*/2012 thats over 8 month. per web site terms and condtions its clearly stated 14 days policy customer did not contact us during time frame allowed for return.

we that said the phone has one year warranty customer can send the phone back to us for warranty service

Review: I paid $48.00 for over night shipping on Thursday 2/**/14. Today is Monday. 2/**/14. Still have not received my cell phone I ordered. They said Friday when I called it was shipped. I called fed ex they did not have my package then. I would like to be refunded my over night shipping. Cell2get. Said no.Desired Settlement: $48.00

Business

Response:

I ordered a nokia lumia 930 and it ended up breaking within the first couple of weeks of use. I contacted cell2get to get an RMA and it was super easy! The whole process was straightforward, fast and cell2get was very accommodating. They even let me change my shipping address to have the replacement cell phone sent back to my current address. Wonderful! All of my experiences with customer service at cell2get have been nothing but positive and the shopping experience has been wonderful.

Review: I ordered the Samsung Galaxy Note N7000. I paid an extra $20 for 3-day FedEx shipping. It came through the mail USPS and was the wrong item. I was told to ship it back and they would exchange it and get it to me by that Wednesday. I put it back in the mail literally minutes after I got off the phone with them and started waiting. The website marked at as shipped around 9am ( I know because I was checking at the moment) on Monday. I waited and it was supposed to be here Wednesday. It didn't come in Wednesday, or Thursday, or Friday. I called and was assured it was a problem with the mail and that it would be here today, Monday, and that he would have a [redacted] call me this morning (also Monday) to talk to me about my issue. I was given a tracking number that says that the shipping information didn't go through until Tuesday and it hasn't even shipped at all yet. I paid for 3-day FedEx shipping, they used USPS, which I hate and refuse to use because of the issues I've had with them. Also, my phone is MIA and everyone keeps lying to me about it.Desired Settlement: I want delivery of my item and a refund on my shipping. I'd also like to make it public knowledge what they've done so others wont fall into the same situation I did.

Business

Response:

Hello

we already spoke with the customer and advise her that she will get the phone by friday the customer did agreed to this resolution

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was also told on the phone that I would get refunded $50 but according to my bank statements, that was a lie. Where is my refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello

we process a refund today for $50 please allow 2-3 days to post back to your credit card

Review: I placed an online order at 14:52 PM CST 12/*/2013 on cell2get.com, and then I found the company has reviews complaining sending the buyers used or refurbished phones, so decided to cancel the order. I sent an email at 15:23PM (I have proof for this one), and used an online form to cancel the order, but got no response, so I made a phone call at around 16:00PM (I have proof for this one),, nobody picked up the phone, so I left a message to cancel the order. I called again at 17:18:56 (I have proof for this one),, and this time someone picked up the phone. I told him I want to cancel the order, and was immediately told the phone was shipped out one hour ago. I used the tracking number they provided me, but not found in the system. At the same time, the order still shows as "pending" in my account. According to their website, any refused or returned shipment will be charged a minimum restocking of 15%, and they simply don't give the customer a chance to cancel the order. Very rude customer service.Desired Settlement: I want to cancel the order and have the shipment stopped. In case the order was shipped, I want to either refuse or send back the package for full refund. I already made the cancellation request on time.

Business

Response:

customer order was cancelled and credit card was not charged

Review: On the date of July **, 2014, purchase via the Internet at company Cell2Get.com, a cellular T-Mobile 3 Cell Phone PDA Gms Unlocked 3 D-Wade Ed, cost $ 117.93 with shipping of $ 37.25, the total costs of $ 155.18 . Over time they promised me to send it, inform me to see it because I had not received, in date of August *, 2014, I received by mail a cellular T-Mobile Sidekick 3 GSM Cell Phone PDA w / Camera $ 94.50, which was not the same make and cost much less than the order above. Immediately I returned it, because that was not what I piedi. He claimed they would refund the money invested, the total amount of the investment $ 155.18. which to this day have not received, despite multiple efforts, calls, communications, e-mail messages, etc. I went to the Consumer Help Service in Puerto Rico and was recommended to communicate with you to help me recover my money invested and involved with this agency, which has been inresponsable and discriminated against me for being a deaf client, I have had to use other means to communicate and people. I document all the efforts I have made copies of sent messages and the whole communication with them. Their false promises and communications for entertainment and not returning my money. Please agradesco take action against them and help me, I think it's a case of discrimination with me. Thanks you.Cordially, [redacted] Product_Or_Service: Other /Sidekick 3 D- Wade Ed/T-Mobile Sidekick 3 Cell Phone PDA Gsm Unlocked 3D-Wade Ed

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I want refund me the total that I invester on my persheser . Total $155.18 or you deside if cualificate to the dangerous causes me.

Business

Response:

Helloi checked the order and here is my findings customer placed an order on 08/**/2014 package was shipped by usps tracking # [redacted] August **, 2014 customer contact us regarding returning the phone. till today we have not received the return

Review: Ordered a phone from them on Nov *, paid for 3 day shipping, my phone still has yet to arrive(11/*/13). I called and tried to find out why, the only person in the office, cant tell me anything, and refuses to give me a refund. He hung up the phone on me, and is now sending me to an answering service.Desired Settlement: I would like to get my money back.

Business

Response:

Hello

I checked usps tracking # [redacted] and the package will be delivered today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

wrong tracking number, and name on order. Tracking is [redacted] And even now, I still haven't recived my package that I paid three day shipping for two weeks ago. I would really like my $313.24 back, and I will not be doing business with them again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we refunded customer credit card in full please allow 3-5 days to post back to the credit card

Review: I ordered a phone from these guys and after weeks of complains and silly excuses I finally received a phone which so happened to be already damaged and thus did not work. I travelled from Philadelphia to Brooklyn in person to return it since I had suspisions about their business at this stage. I was promised a refund but after two weeks nothing. I called back again only to be told my request for a refund had been denied because I had damaged the phone; a phone I received already damaged and I confirmed this at the apple store too. I just want a refund that's all. I want nothing more to do with these criminals and please find a way to shut them down for good.Desired Settlement: I just want the full amount I paid returned, thus the cost of the phone, shipping and the taxes they claim to have charged as well.

Business

Response:

Hiwe checked the phone customer returned and find out its been Water Damage by the customer. per website TOS its clearly stated water damage does not cover under warranty. as a courtesy to the customer we can get the phone repaired and ship it back to the customer

Review: After my experience, I believe that purchasing a phone from Cell2get.com is a gamble. It took me 78 days to receive the correct model and new phone I purchased. I purchased a new Samsung Galaxy Nexus Mobile Phone Model SPHL700KIT on 4/**/2013 and paid for FedEx Ground delivery. I received the wrong model phone 10 days later on 4/**/2013. (FedEx Ground shows 2 days from Brooklyn to the Chicago area). The phone was NOT Shipped FedEx Ground as paid for, but standard USPS First Class mail. I contacted Cell2get.com and spoke with [redacted]. He said he would get a replacement phone out expedited and shipped to my work address. After numerous calls and emails to [redacted] and an additional 23 days later, I received a replacement phone on 5/**/213. The replacement phone was: - Not shipped expedited as agreed - It was shipped USPS First Class mail - Not shipped to the updated work address as agreed - REMANUFACTURED and NOT NEW as advertised on the Cell2get.com web page subsequent emails and calls to [redacted] The replacement phone's battery cover was used and it did not fit correctly due to broken snaps. After many calls and emails to [redacted] at Cell2get.com, I understood from [redacted] at Cell2get.com that he believes remanufactured is new. After [redacted] agreed to replace this remanufactured phone with a verified new one, it finally arrived via USPS First class mail an additional 28 days later on 6/**/2013. It was the correct phone and appears to be new but the box and phone were opened. (not sealed). The replacement phone was not shipped expedited and did not arrive at my work address as agreed. It arrived USPS First class mail shipped inside a USPS Priority Mail padded envelope turned inside out. -The price dropped $15 to $304.99 and there was no effort by [redacted] at Cell2get.com to adjust the price. -The FedEx shipping $10.32 was not credited -The return shipping of 2 phones @ $24.84 to [redacted] at Cell2get.com (due to Cell2get.com fault) was not credited or adjusted -Items were never shipped FedEx as paid for -USPS tracking numbers are generated days before the package is received at the USPS orgin facility -USPS Priority Mail padded envelopes are turned inside out and used to ship (slower) USPS 1st Class Mail -Remanufactured phones are being sold as new and Cell2get.com doesn't seem to understand he difference My opinion based on my experience - look else where to purchase a phone.Desired Settlement: Due to the dismal and inexcusable mishandling involved with this routine on-line purchase, I believe it is appropriate to credit me $126.41 as a customer satisfaction adjustment. Details as follows. $76.25 25% Customer Satisfaction Discount - Due to Overall Mishandling $35.16 Total Shipping Adjustments $10.32 Shipping refund - FedEx was not used but paid for on the original purchase $12.42 Shipping refund to return incorrect phone to Cell2get.com $12.42 Shipping refund to return remanufactured phone to Cell2get.com $15.00 Price Drop $319.99 Original Price $304.99 Current Price

Business

Response:

Hello We spoke with customer and per our agreement we refunded is credit card $91+$25 please update this information also please adjust Cell2get.com ratings [redacted].

Review: I have ordered through the cell2 get twice: first time I found an add for the cell phone Nokia e71 that was advertised as an unlock phone. It wasn't! it took me about 10 days to play seek and hide with the business rep who pretended to help me to unlock the phone until I gave up and returned it. soon enough I was shopping online again and came across the same site. this time I have ordered nokia e63, also advertised as available in stock and unlocked. I have placed my order, got the confirmation number. I have placed my order on june **, and received an email on july *, simply telling me that my order has been cancelled - 10 days later, and NO EXPLANATIONS WHATSOEVER! What kind of business is that???Desired Settlement: I want the phone sent to me via expedited carrier, free of charge, 20% discount and apologies which I do believe I deserve.

Business

Response:

to Whom Concern

this customer placed an order for a phone that is out of stock we refunded customer credit card in full

Review: Ordered a iphone 5c from this company and paid extra for [redacted] 3day shipping. After 10 days of waiting and making many phone calls to them, with them promising the phone will be here within a couple of days after each phone call, we went to local [redacted] paid full msrp and purchased the phone their. We have been calling asking to cancel the order, and for full refund, but they said they can't refund it because its en route to us, it has now been "en route" to us for 5 days and the tracking number they gave us is for [redacted] not [redacted], the tracking number for [redacted] they gave us is also not valid. we feel as if this company is a scam and would like some justice served to themDesired Settlement: would like full refund, and to make sure none else has to go through what we have with this company. Their customer service person is disrespectful and we don't want to deal directly with them anymore.

Business

Response:

Helloin order to provide refund customer need to return the merchandise. we shipped the merchandise already by [redacted] tracking # [redacted] please check [redacted] the package will be delivered on Expected Delivery Day: Thursday, July *, 2015 if customer does not want the phone he can send it back for a refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The phone was supposed to arrive last week from [redacted], this past Saturday when we called we were told it would arrive Monday and given a false tracking number, now they say it will arrive Thursday but the tracking number (valid this time) still says the package is in [redacted], geographically speaking I don't think it will make it from [redacted] to [redacted] in 1 day. When and IF the package gets here I will return to sender and expect a FULL REFUND, NO RESTOCKING FEE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We received the shipment/package on Thursday 07/**/15 through [redacted]. The package have not been open and have been shipped back to: CELL2GET.com,INC [redacted] (Priority Mail 2-DAY) shipping on 07/**/15 @ 10:44AM PST. Tracking number is [redacted]. Expected Delivery date: 07/**/15I expect a full REFUND of $299.25, this refund included cost of the phone which was $279.99 and a [redacted] 3-day fee of $19.26. There should be no "RE-STOCKING" fee charged due to phone was sent out on 07/**/15 AFTER numerous phone calls was made. Phone record has been documented if time/date stamped is needed. I've called and inquire about the status of shipment, and INFORM THEM that if it's not shipped yet, DO NOT SHIP because it has been more than a week since placed of order which was 06/**/15. Disregarding my wishes, they shipped out on that date and also charged the account AFTER I specifically told them not to. Bank statement also have date and time stamped for evidence. UNPROFESSIONAL. FULL REFUND is in order. Package was not shipped through [redacted] as paid for, with that said PLEASE REFUND FULL AMOUNT. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we will process a refund once the item is returned

Review: I ordered a Nokia Lumia 925 (advertised as new, factory unlocked) on December **, with 3 day shipping (order #[redacted]). After one week, I had not received the phone. I called more than 5 times, then finally received a phone on January [redacted]. However, it was not the phone that I ordered. It was the wrong model number (Nokia Lumia 928, branded by Verizon) and clearly not new. It did not even come with a manual or factory box. This is consumer fraud.Desired Settlement: I would like this product to be replaced with the correct product. I live in New York and could come pick it up. I would also like this company to stop its fraudulent practices.

Business

Response:

Hello

we spoke with the customer today and he stated he like to keep the phone

Review: I ordered a cell phone from Cell2Get.com on August [redacted], 2013 for a total of $122. I also paid for 3 day shipping via FedEx for an extra charge of $19.26. This made the total of my order $141.26. As of August [redacted], 2013 I had not received the item I ordered and my transaction was still showing as "processing" on the Cell2Get.com website. I emailed their support to ask why the transaction was still not processed and why my order was not shipped in 3 business days as I had paid extra for. They responded by asking for my order number and then took another day to respond, giving me a tracking number for USPS instead of FedEx. I asked why I was given a USPS tracking number when I paid for 3 day shipping through FedEx, and they responded the next day by saying it would be delivered by FedEx and not USPS. They did not provide any further information. Upon doing some research on the company, I discovered that they had a long list of complaints filed through the Revdex.com and many consumer rights websites had dozens of accounts similar to mine. I then immediately disputed the charge to my credit card, as I never received my order at all. On August [redacted], 2013 I received an email with a notification that my order placed on August [redacted] had been cancelled. The date today is September [redacted], 2013 and now this merchant has re-billed my card for the original amount of $141.26, despite having cancelled my order and I have received nothing at all from them.Desired Settlement: I want the full amount of my original order ($141.26) credited back to my Capital One mastercard immediately.

Business

Response:

customer credit card was already refunded in full 30 days ago please check attachment

Review: I ordered the Samsung Galaxy Sii phone from cell2get on 9/**/13. I could not find the phone in any of the local phone carriers because it was released in April, 2011. The website states that all phones are Brand New. When I recieved my phone from FedEX, the box itself had wear and tear on it. the phone inside does not appear to be new. It was a little dusty, and smells bad. on the back of the phone, there is a sticker that says Made in Korea, refurbished by [redacted]. I had assumed that it had been factory unlocked because the phone was advertized as brand new. If something is brand new, it should be in a sealed box. When I called the company to tell them that I was not expecting it to be refurbished, I was told that they would charge me 25% of the phone's cost, or I could buy another phone and pay shipping to send the current phone back to them. I had read the return policy, not expecting to need it, and it states that shipping costs would be charged and I would be responsible to ship the item back. It also mentions up to 15% restocking fee. I didn't see anything about having to pay a quarter of what the phone was worth.Desired Settlement: I wish to receive a full refund upon receipt of this item instead of the 25% deduction offered by the company due to false advertising. Refurbished and new are not the same. Item descriptions should be clear for consumers. I saw many refurbished phones online while I was searching for a phone and passed them up, because I wanted the peace of mind to know that the phone was unlocked by Samsung under their standards. I am not in the position to lose a quarter of the phone price.

Business

Response:

at [redacted] we carry all kind of phones from

the new released to phones that been released on 2011 customer placed an order

for Samsung galaxy s2 this is the exact phone that was shipped to her. customer

contact us claming she does not like the phone. per cell2get terms and condtions

customer can send the phone back for a refund minus a restocking. also per web

site terms and conditions extended warranty is non-refundable

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not seen a refund of any sort credited to my account. The seller told me on the phone that the refund would be minus 25% of the total purchase. I challenge the seller to show me the fine print that mentions specifics of returns other than a 15% restocking fee. If a phone is refurbished, that should also clearly be stated on your product to avoid customer/seller disputes, especially when the site says in big letters ALL PHONES ARE BRAND NEW. I will be elated if I do in fact receive credit back to my card in a timely manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

customer credit card was refunded minus a restocking according to cell2get terms and conditons please allow 3-5 bussiness days to post back on the credit card