Cell2Get.com, Inc.

Hello
I spoke with the [redacted] and he will refund $18 back to your shipping

Do not purchase anything from this company. I looked past the bad reviews naively and had an awful experience. I ordered my phone and it took a week to get it even though I had paid for express shipping. Fine - they call it "processing time." I get the phone and it is completely not the one I ordered. Immediately I sent it back and I called and verified that I would get my express shipping. No. It took a week and this phone looks refurbished. Even the box was dirty and EXTREMELY beat up and dented. These people are scammers! Returning the phone is not worth their restocking fee of 15% on a $600 phone. I seriously hate this company and wish them hard luck for all the trouble they put me through. Stay away just pay extra for something you know is genuine.

In my case, It's a complete disaster. 1st they couldn't verify my P.O. box address with the billing address on the credit card. They never sent me any confirmation e-mail. I ordered a phone for [redacted] but they sent a phone with [redacted] logo with missing S pen. Worst is when I call them about it, they refuse pick up. It takes about a month to receive the phone after the order.
First they give me a tracking number that doesn't correspond to the item I ordered. I received the phone and the tracking # still shows the item is coming from China. Complete confusion. Save your time, folks!
Now they threatening to take me to court for a posting reviews about them.

Review: Ordered 2 different items through the company website and the items that were shipped were both incorrect. When asked for a refund they would charge a restocking fee for the unopened items. They stated a 15% restocking fee but the actual deduction was about 22% of the original invoiceDesired Settlement: Full refund for a mistake on their part

Business

Response:

Restocking Fees are not used to generate profit for our business. We use restocking fees to recover costs incurred during shipping and receiving of returned items, as well as price changes that may have occurred while the device was out of our possession and unable to be sold. If you have questions regarding this policy please call me directly at ###-###-####. also if you like us to ship the phone back to you there will be no restocking fee

Review: This company first lied to me that my merchandise, a cell phone was being shipped from New York. I later found out that they were ordering from China. After about a week’s wait, the tracking number I had been provided with indicated that the product had arrived in New York. A couple of days later, there was no update on delivery so I called them. [redacted] informed me that it was now being shipped via USPS and gave me a new tracking number. This second tracking number never changed for five days and when I called the postal service they did not have it. I called the company and they asked me to keep tracking it. Finally, the expected delivery date came and passed but still no product. Now they do not answer my calls (I suspect they have caller ID) and do not answer emails. Avoid this company at all costs.Desired Settlement: To get my money back.

Business

Response:

Hello

I checked our records and the item was already shipped to you usps tracking # [redacted] . I contact usps and the package should arrive by monday

Review: In August 2012, I purchased a cell phone and a two year extended warranty from Cell2Get. The receipt they provided listed this warranty as "Extended Warranty: 2yr Extended Warranty (Covers Up To $500)". I also requested a written copy of the warranty. [redacted] (he did not provide his last name or title) said they would mail me a warranty card within 30 days, but I never received it. When I followed up with him after 30 days, he said they were not going to send me a warranty card, but that my original receipt would serve as proof of my two-year warranty. In October 2013, my phone stopped working with a headset. At first I wondered if they problem was with the headset itself, so I replaced the headset with a brand new one, but there was no sound through the new headset, either. I tested the phone with three headsets including a brand new one, but there was no sound through any headset. I contacted Cell2Get by phone and mentioned that my phone was under warranty and no longer worked with a headset. They told me to send the phone back and they would repair it. They did not pay for the postage, even though I found out later that in general, an extended warranty is supposed to include postage. I mailed the phone back on 10/**/2013.When I received my phone back from them, it still did not work with any headset. I called them again and they told me to send it back again and they would fix it. On 11/**/2013, I again mailed the phone back to them at my own expense. After not hearing anything from Cell2Get, I phoned them to check the status of repairing my phone. They said they were sending it to another department for repair, and that they would fix it within a week. More time went by, and still no word. I followed up again, and they said they were sending my phone back to the manufacturer (Sony) and to allow 10-14 days. More weeks went by and still nothing. I followed up again, and eventually they said they had sent my phone back to me. They did not email me the tracking number but after I requested it several times, [redacted] provided a tracking number by phone. I recited this tracking number back to him, and he confirmed that it was correct. But, later I saw on the USPS tracking website that the item corresponding to this tracking number was delivered to a person I do not know. Again I phoned and emailed Cell2Get.On 12/**/2013, more than two months after I originally sent my phone back to Cell2Get, I finally received my phone back, along with a new headset. I tested the phone with this new headset, as well as with the other new headset I had purchased before reporting the problem with the phone. After all these delays, the phone still does not work with a headset. There is no sound through the headset.On 12/**/2013, I emailed Cell2Get, restated my past efforts to get them to fix the phone, and asked them to honor my warranty and send me a new phone by 12/**/2013. Understanding they may have been on vacation during the holidays, I waited even beyond that deadline. It is now 1/**/2014, and I have not heard anything from Cell2Get since sending that letter.Desired Settlement: I would like a replacement phone: A brand, new Sony Ericsson Equinox which works correctly. I would also like to be reimbursed $14.74 for the postage I paid in sending the phone back twice for warranty repairs.

Business

Response:

Hello I look into this customer complaint and here my finding customer place an order on 08/**/2012 order was delivered on 09/**/2012. customer contact us on 10/**/2013 claiming the phone is not working we advise her to send the phone to us for repair we received the phone on 10/**/2013 and send back to sony ericsson repair center. we received the phone back from sony ericsson repair center on 10/**/2013 sony erisson repair the phone and the phone pass all check points we return back the phone to the customer on 10/**/2013 and it was delivered back to her

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please refer back to my original complaint for the actual

timetable and sequence of events. I sent

my phone back to Cell2Get the first time on 10/**/2013. When I received it back from Cell2Get, it

still did not work with a headset.

[redacted] of Cell2Get told me to send them the phone again, so I sent it

back a second time on 11/*/2013.

Cell2Get did not mention anything about sending the phone to Sony until the

email Cell2Get sent me on 11/**/2013.

The envelope in which I finally received my phone back the second time

on 12/**/2013 shows that Cell2Get mailed the phone to me on 12/**/2013. The phone still does not work with a headset.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Cell2Get previously said it would send the $15 with the replacement phone, and then they said I would receive the $15 by last Friday, April **. It is now April **, and I still have not received the $15.

Sincerely,

Business

Response:

your usps tracking #

please check [redacted] its coming today or tommorow

Review: The company did not deliver the phone I ordered and I believe the company is not valid. They have not responded to me about their failure to deliver the product despite their payment received of over $350.Desired Settlement: Would like a refund to my credit card.

Business

Response:

Hello

according to usps tracking # the package was shipped to

Review: product that was ordered,company sent the wrong product and even sent a phone that had a busted external speaker with no protective coverings or a operators manual ,they claim they sale new cell phones ,but we find that ours were not...Desired Settlement: a full refund, because we feel the company is not all it claims to be.

Business

Response:

please return the phone for full refund or exchange

our addess is

Review: ordered a sony ericsson tm506 cell phone little over a month ago. cell2gey delivered the phone to my biling address, not the specified (i double checked) mailing address. after not receiving phone for a couple of weeks, I had a friend check my home in Az., (just in case; that's where the billing address is) and it had been delivered there. had it mailed up to me, cost about $10, and when it did get here it was the wrong phone, a sony707 ( I double checked my order). tried to have cell2get send me the correct phone and they said they didn't have them in stock, send the phone back and they would refund my purchase price. I did, also requesting a reimbursement for the postage I had to pay to:

1) have the phone mailed to me at the correct address

2) return the phone because it was the wrong one

they did recredit the purchase price to my account, nothing for the $20 mailing fees I incurred.

would have appreciated an apology at leastDesired Settlement: would like $20 for the 2 mailings I had to pay for though I didn't save the post office receipts, so I can't really expect that.

think future consumers should get a heads-up!

Business

Response:

we already refunded customer credit in full on

**-Nov-2013

Review: ---There's a few problems.

---It started with them selling me a used phone they claimed was new. I had told them I knew this because the tracking number I was originally given said that it first came in from Shenzhen rather than their store, the box did not have any seal, the phone didn't have any setup dialogue on first boot, using a phone info app reveals that it has already been connected to the charger 116 times, and it didn't come with headphones. I would have gladly saved $100+ by getting it elsewhere if I had known I was getting a used product.

---They reassured me it was new with a Samsung 1-year warranty but did a horrible job explaining how it could be new and all the above could be true. It was like pulling teeth getting anything answered. Mostly they answered it by saying they open their phones to unlock them, a service that was not advertised nor requested by me. Whether this excuse was true or not, it was clear that it was still used based off the charger count, never explained. They did offer a full, other than shipping, refund if I ship it back within 7 days. I finally had a cell phone again and it seemingly worked ok, so rather than pull more teeth on how they were clearly lying or bite the bullet on shipping and be without a phone not only for personal use but also my business, I regrettably decided instead to bite the bullet on the extra cost I had given them for a false advertised used product.

---It was about three weeks in I started to regret my decision. I started getting random restarts on the phone, about 1 a day on average. It wasn't a huge deal but I didn't get a response from cell2get when contacting them regarding the issue. I dealt with Samsung who wasn't much help either, but an update eventually fixed the issue. It was with the next issue I found out Samsung offers phone support with or without warranty.

It took a bit longer for me to notice the camera issue. In high contrast situations such as night, the light doubles a ghost across the width of the viewing frame, making all night or dark shots fairly useless. I reached out to Samsung again and did some troubleshooting over the phone before being directed to their service desk in [redacted]. Their I was told I would need to send it in to Samsung for repair, being referred back to phone service. There I was told that the warranty matching phone had been expired.

---Keeping cell2get in the loop, they reached back out to me regarding getting the phone fixed if I was willing to pay for shipping, which I'm not since shipping is typically covered under the Samsung warranty they claimed I was covered under. It would also not resolve them selling me a used phone, telling me it was new.Desired Settlement: The outcome I would like is a full refund with the shipping paid by seller. A replacement for a new product in sealed box would also be acceptable.

Business

Response:

Hello Thank you for your order and this feedback. We regret your dissatisfaction. I looked at your order and you purchase the phone on 5/**/2015 (5 Month Ago) our return policy clearly stated 14 days return policy from original delivery date. due to the fact you receive phone over 5 month ago beyond our return policy we unable to offer a refund. but as a courtesy to you I will mail you a free shipping label and you can send the phone to us and we will repair it under warranty

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Cell2get.com, you are correct on the time frame and that you informed me I could return the phone, but within 7 days, not 14. However, you leave out the detail that you would not cover shipping for the return and that you had also assured me that the phone was covered under the Samsung warranty (SEE ATTACHMENT). This was a major determinant in my decision to just bite the bullet and accept a used phone, made evident from the charge count (SEE ATTACHMENT), despite your claims of it being new and opened for unlocking purposes (SEE ATTACHMENTS).Your offer to fix the phone and send a shipping label is a small step in the right direction but unfortunately it doesn't match the promises made by you that warranted the transaction from my end. You say you'll fix it "under warranty" but this is some vague warranty that you're creating under the circumstances that don't have any terms and seemingly aren't up to par with what I would be offered from Samsung since you have to make an exception to cover my shipping. With the Samsung warranty the phone would be out of my possession for 10 days maximum. Although your time frame for how long I would be without a phone hasn't been stated yet I think it's safe to assume you would not provide this turn-time in your offer. As well, even if you did, it would not change the fact that you falsely sold me a used phone and tried to cover it up by saying it was opened for unlocking purposes that I had never requested.It for these reasons that I feel my complaint has still not been resolved and would like to re-request a refund in full with a shipping label.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted] please send the phone back to us we will send it back to Samsung for repair under warranty

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Stop being ridiculous. That's an obvious attempt for you to fix it without accepting fault for everything previously mentioned, again with the cost shipping covered by me, you still denying that my phone was used despite the obvious contrary evidence, me still without the warranty, and me without a phone longer than under the Samsung warranty.I have already shown you how Samsung doesn't have it under warranty and how you lied about this when I purchased it. Are going to make any attempt to make this right through a refund or an exchange for what I was told I was being sold?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Their website promises 2 day fed ex shipping. I paid an additional $29.14 to my order for this service. It took more than 10 days to receive my phone. When I contacted the company, they promised to refund that money but said it would take more than a month to do so. It's now November, over a month later and I have yet to see a refund.Desired Settlement: This company doesn't use [redacted]. They shouldn't have it listed on their website. I would like to get the money I paid for shipping refunded and that others are made aware of the company's behavior.

Business

Response:

Hello we already process the refund on The Shipping back to customer credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a refund. I have checked my card statement today and regularly looking for this very transaction, and that amount was not refunded.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My name is not the same name that appears on the proof of refund. I'm not sure what this is supposed to mean. I someone available who can explain why I'm looking at the invoice for someone else's refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry [redacted] please check the correct attachment as promised please allow 3-5 days to post back to your credit card was its posted let me know I will refund the rest

Review: I ordered a NEW Galaxy Note 3 (White) 32GB - Verizon on Friday 4/**/14. Paid for FedEx 2-day shipping. Item received was used and in opened packaging, black in color, and a European SIM-Only phone. Box that contained phone has a different serial number than the actual phone within it, and a sticker which says the original phone in that box is white and 16GB memory. Shipping was not via FedEx. On 5/*/14 I received an original tracking number (USPS tracking number available) which shows the item was never given to USPS. On 5/*/14 I received a second tracking number (USPS tracking # available, not FedEx again as I had paid for) which was finally shipped on 5/*/14 - a full 14 BUSINESS days after the original shipment should have been sent.

Cell2Get.com website boldly states that "ALL phones are BRAND NEW..." but clearly the phone I received is not a new item and has been used as well as repackaged in an incorrect box.

Purchase price was for a NEW phone and FedEx 2-Day shipping - which both of these details were not fulfilled by this companyDesired Settlement: I expect a full refund of the full purchase price plus the shipping charges that were paid, as well as a refund of my costs to return the item to the company.

Business

Response:

Hello

we spoke with the customer and advise him to return the phone back to us

In my case, It's a complete disaster. 1st they couldn't verify my P.O. box address with the billing address on the credit card. They never sent me any confirmation e-mail. I ordered a phone for [redacted] but they sent a phone with [redacted] logo with missing S pen. Worst is when I call them about it, they refuse pick up. It takes about a month to receive the phone after the order.

First they give me a tracking number that doesn't correspond to the item I ordered. I received the phone and the tracking # still shows the item is coming from China. Complete confusion. Save your time, folks!

Now they threatening to take me to court for a posting reviews about them.

Review: The Motorola Krave that I ordered on the web site has been charged to my card and I have never received the merchandise; it was not delivered to my home address. Please credit my Discover card for the $101.99 immediately since no merchandise was shipped or received. I also sent you an email with this information last week and did not receive a response. see below:Order Confirmation from Cell2Get.com [redacted]Thanks for shopping with us today!The following are the details of your order.------------------------------------------------------Order Number: [redacted]Date Ordered: Sunday ** September, 2013Detailed Invoice:https[redacted]Products-------------------------------------------------...⇄ x Motorola Krave ZN4 CDMA VERIZON (KRAVE) = $101.99Extended Warranty: --- None Selected ---------------------------------------------------------Sub-Total: $101.99Free Shipping (Free Shipping 10-14 Days): $0.00 Sales Tax: $0.00Total: $101.99Delivery Address------------------------------------------------------[redacted]United StatesBilling Address------------------------------------------------------[redacted]United StatesPayment Method------------------------------------------------------Credit CardDiscover-----This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to [redacted] -----Desired Settlement: $101.99Plus any additional funds for stressing me out, lying to me and chesting me out of my hard earned money!

Business

Response:

item was already shipped to customer usps tracking # [redacted] check [redacted]

Review: I wanted a brand new phone for my [redacted] account. Before ordering, I called Cell2Get to verify that the phone advertised did indeed meet these criteria. I was assured that I would receive a brand new phone that was compatible with my network. The phone I received (Order #[redacted]) was not a [redacted] phone but rather a [redacted] phone. When I took it to a local [redacted] store, they were unable to activate it, saying that it was not compatible. I called [redacted] and they reported that this was a phone that had previously been on another person's account, i.e., it was a used phone. Thus the phone was neither new nor even usable.

I have submitted a request to return the phone, but thus far that request has gone unanswered.

I will happily pay the shipping to return this unusable phone to the seller. All I want is a full refund of the $236.59 cost of the phone. Since the phone that I received was not the one that I ordered nor was it a viable replacement, it seems that a restock charge should not apply.

Thank you for any assistance that you can offer in getting this resolved.Desired Settlement: Please see above

Business

Response:

Hellowe already reach out to the customer and he can send it back for full refund

Review: I had attempted to call on behalf of a customer for communications/language purposes. Contacting the customer service number multiple times, spanning multiple days, resulted in no response from the customer service line and being sent to the general voicemail. (Point of interest: it was never the same number of rings, hinting at calls getting actively rejected. On May **, I had called and left a voicemail early, providing my contact information. I received a voicemail later that day, and I followed up. The representative ("[redacted]") was as terse as the customer had warned me about (previous encounter: customer called rep to cancel an order; rep claimed it was done, later found not to be true), plus rudeness and arrogance from the beginning. In frustration, I had attempted to make him address the point at hand, which, among other failures on the business's part, the order cancellation from the customer was ignored. (This was brought to emphasis because had the cancellation been placed at the time it was requested, none of the monetarily involved incidents would have occurred.) The representative was increasingly rude and evasive as I demanded responses. When I finally asked what part of my demands for answers were not clear, his response was "Go [redacted] yourself! Is that clear!?" (Note: he repeated this multiple times as a response to my attempts to get the discussion back on track.) He never answered any of my questions, even though he ("[redacted]") was the one in contact with the customer during the entire thread by email. He kept evading by saying I had to contact the legal department, accused me of being the customer's lawyer, then said he needed my information as paperwork had to be sent. (Note: he mentioned that the legal department had to be contacted via traditional postal mail, and there was no other way.)Desired Settlement: A customer service representative, by definition, adheres to a set of standards in putting the customer first. Not only are rudeness and point evasion not part of a standard customer service role, but they are diametrically opposite to what a customer service representative is. One with the character of "[redacted]" should not be working a customer service role if he is going to be impossible to reach, evasive toward customers and other parties on customers' behalf, rude, arrogant, and especially foul-mouthed. An apology would be a start, but not close to enough, as "[redacted]" has shown to possess and wholeheartedly embrace characteristics that are completely antithetical to what a customer service role is.

Business

Response:

this is not our customer this is a duplicate compliant for complaint # [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never once stated that I was a direct customer, but am related to someone that is. The complaints from the customer is different from mine. The customer cited the timing, shipping, and refund practices. I cited the attitude and language of "[redacted]" when said practices were brought to his attention. The business' response appears to be yet another example of the depravedly evasive attitude of their customer service department. I am no longer in direct contact as they also have obtained part of my information only to threaten me with legal papers later (without even a legitimate case to make against me).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I order a phone from this company on 12/**/2013 and haven't received the product. I have written several emails and talked with someone named "[redacted]" at the company with no resolved. I have asked to be sent another phone or a full refund and have not received either. Now the last emails and calls are not being answered or returned.Desired Settlement: I want my money back as soon as possible.

Business

Response:

customer credit card was already refunded in full on 01/**/2013 please allow 5-7 days to post back to customer credit card

Review: Cell phone was advertized unlocked but was not, after communication they told me to send it back and they would send me an unlocked phone, have not seen it. They will not communicate with me, I am tired of dealing with them after a month, I want a refund, will send back the replacement phone they were suppose to be sending, but have not received, I just want my money back and to be done with them. I also payed the $10 for sending the first cell phone back even though it was their mistake. Emailed also Feb * received no responseDesired Settlement: Just want my money back to my credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The business called me and has asked for two days and so I will give them that, but we will see.[redacted]

Review: An order was placed for an item on March **, 2014 with a specific shipping address as well as shipping method. Per regular status checks from my nephew and myself, the item was not shipped anytime that week. After waiting until near the middle of the week, I requested the order be cancelled. I sent a message to customer service, and they responded with the number to call (a NY number that connects to San Diego, CA). I called them and got someone on the line the second time. I verbally requested the order be cancelled, to which the representative responded quickly and tersely saying it was done.. However, I later find out that the item was shipped anyway, later the *next* week, as the package the super gave me had a 4/** date stamp and a different shipping method (cost difference and conflict), long after I had cancelled the order. I promptly requested a full refund as well as shipping back the item, to which they responded with a delivery address. Per their terms and conditions, a restocking fee would have applied if it had been past 30 days or if the merchandise were opened. Neither of these criteria was met. However, I received a notice that they will be charging the restocking fee regardless. In light of failures on their part to follow through the way it was meant to be (delivery method, prompt processing of requests), there is no reason for them to charge a restocking fee. Once the cancellation was placed, I should have been refunded then, and the item never should have shipped.Desired Settlement: Given that all actions were done within the limits of the terms and conditions, and given that my original order cancellation request was ignored, I should receive the full refund of the amount paid, including for the merchandise and the shipping method of the original order (do not confuse with the return after the incident being assessed). The item was returned in the exact condition it was shipped to me (given that I had cancelled the order, I never opened the box, but requested immediately to be given a return address), so all items and parts shipped were returned with full packaging intact. As far as the date for the restocking fee to kick in, if the item was delivered on 04/**, that would make the restocking fee effective 05/**. I sent the item back no later than 05/**. In any case, that order never should have shipped given that I had requested it cancelled before it was fully processed.

Business

Response:

Hello [redacted]

I have few points I like to clarify

per web site

terms and conditions its clearly stated that we can ship to a

credit card

verified address the only address was verfied with your credit

card company

is your billing address. as quoted in our policy

"we can only ship to

addresses that are verified by the issuing bank. This

has to be either the

actual Billing Address with the issuing bank or an

"Alternate Shipping

Address" that is on file with the issuing bank for that

card. There are no

exceptions to this rule. Please Be advise if we unable to

verify you

shipping address with your credit card issuing bank your order

will be

shipped to your billing address"

this policy can be found on our web site

please check the link below

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business sent an identical message previously. This message evaded all points that were brought up, including first and foremost that the order was supposed to be CANCELLED and the transaction REVERSED at a time that predates the item shipping. The alleged scenario of verifying the address with the issuing bank, legitimate or not, becomes IRRELEVANT due the the fact that the order was cancelled due to Cell2Get waiting too long to ship the item. On top of that, the item had been shipped by United States Postal Service, when the shipping option on the original order was United Parcel Service (UPS). None of what Cell2Get has pocketed is legitimate due to the fact that the order had been cancelled completely, and this is notwithstanding (1) the ignoring of the shipping method and (2) charging a restocking fee even though the item was sent back for a full refund WITHIN the terms and conditions (i.e. it was not past 30 days and the package was never opened.)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello

before a customer purchase a cell phone from our site he needs to agree to TOS before he can submit the order our records clearly indicated that customer agreed to TOS our business does not charge restocking fee because we can we have it clearly in our policy as agreed by customer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Attn.: [redacted]

Hello,

I have been having Internet problems on top of a very heavy work schedule, which resulted in my inability to respond promptly.

In all, I am sorry to say that I am completely dissatisfied with the way this complaint has been handled. If looked at closely, my points were clearly made, while the business was being constantly evasive. The last statement from the business was even as a run-on, which indicates a lack of professionalism or interest in really resolving the infraction committed by the business. Their "terms of service" clearly stated exactly what both of us (parties) said. The problem is that they decided to arbitrarily ignore it simply because they can (as mentioned in my last response in the thread). They clearly state that a restocking fee applies if at least one of the criteria is met. Neither was met in my case, as I both shipped it back within the 30-day policy and the merchandised was never opened (for the record, even the shipping package was never opened). Although, this is all assuming that the return is the main issue. The business does not have a leg to stand on regardless of the fact that the terms of service were met, as I was lied to by them when I called to cancelled and the person on the phone hastily said, "Ok, it's done." Clearly, that was a lie as well.

This is a business that, given its history with customers, the man named "[redacted]" in customer service has a history of being obnoxious and rude to the point of harassing customers and attempting to set up bogus charges to serve via an alleged "legal department." I have a witness that can corroborate this.

Thank you for your attention, and I am sorry it had to come to your attention like this.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have failed to receive a phone I ordered online from Cell2get.com. On ** September 2013 I made an online order, #[redacted], for a Apple iPhone 5 Smartphone (CDMA Unlocked) - White 64GB ([redacted]) at a total cost of $734.49. I am a [redacted] currently deployed to [redacted]. The phone was to be used as a work and personal phone, as I am required to have a cell phone for my job. At first the customer service seemed great, as a customer service rep, "[redacted]", was able to swap the shipping address for me due to me being moved to a new work location here in Afghanistan. After about two weeks I became concerned about not receiving the phone and emailed the same customer service rep. It took almost a week for him to provide me an email address for the shipping department as he could not seem to understand our lack of access to phones as a deployed Soldier. The shipping department has not contacted me back and I feel like the phone will not be shipped in the time I need it.Desired Settlement: I contacted Cell2get.com on * November 2013 to request a full and immediate refund for the amount of $734.49 within 48 hours. I expect a credit card refund immediately so I can purchase a new phone, something required for my service as a [redacted]. I informed them that I would be making this Revdex.com complaint and would be filing, as a deployed Soldier, complaints on each of the customer review sites they use to promote their business and that if this does not result in a full refund I will file a legal claim against their business.

Business

Response:

we refunded customer credit card in full please allow 3-5 days to post back to the credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,