July 15, 2014
0pt">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [redacted]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Ms. Nation directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
January 23, 2015 [redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599 Re: Complaint ID Number [redacted] Dear Ms.[redacted]:We sincerely appreciate the Revdex.com notifying us...
of the complaint received in your office by our student, Stephen Bearden. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel H[redacted]Student Relations SpecialistITT Educational Services, Inc.
New Roman" size="3">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [[redacted]]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by the prospective student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
We will resolve the referred complaint or other problem within our established process.
Respectfully,
Jane L[redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
13000 North Meridian Street
Carmel, IN 46032-1404
Phone 317-706-9340
Fax 317-706-3041
November 18, 2014 [redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599 Re: Complaint ID Number [[redacted] Dear Ms. [redacted] We sincerely appreciate the Better...
Business Bureau notifying us of the complaint received in your office by our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services. Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint. In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
January 23, 2015 [redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [redacted]Dear Ms. [redacted]We sincerely appreciate the Revdex.com notifying us of the complaint...
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
July 22, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re:Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel H[redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Re: Complaint ID Number [redacted] Dear Ms. [redacted]: We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services. Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint. In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Paige W[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint #[redacted] is not resolved. After the complaint, I did receive my degree. This was after almost 15 months after graduation. I am still not satisfied with the lack of attention from the job placement services. ITT tech and myself have not come to an agreement with a full or partial refund due to misrepresentation at the beginning of enrollment. I will continue to file complaints until someone from ITT tech contacts me from finance and discusses a refund. At present date no one has contacted me.
Regards,
[redacted]
Thank you for allowing us to respond to the complaint filed with your office by
#2b2c2c">our student, [redacted]. Mr. [redacted] enrolled in the associate of applied science degree program in Electrical Engineering and Communications Technology (ELCT) at ITT Technical Institute-Madison, AL campus and began attending his classes in the March 2013 quarter.
In his complaint, Mr. [redacted] alleges that grades were “falsified” in some of his courses and that some courses do not follow the ELCT program curriculum. He also claimed to have raised these issues with the school’s Dean, who he alleges was not responsive to his concerns. Mr. [redacted] further alleges that he will be unable to secure employment as a result of the poor quality of education he claims he has received. He has asked that his charges be forgiven and his loans returned to the lenders as a resolution to his complaint.
We were unable to substantiate that any instructors have “falsified” grades in any of Mr. [redacted]’s courses nor could we find evidence to suggest that any of Mr. [redacted]’s ELCT courses were not following the program’s curriculum. Mr. [redacted] raised these concerns with Dean Elizabeth B[redacted], who was also unable to substantiate “falsified” grades or that any ELCT courses were not following the program’s curriculum. We are unable, therefore to forgive his charges and return his loans to the lenders as Mr. [redacted] has requested. Subsequent to his complaint to the Revdex.com, however, the school began working with Mr. [redacted] to address his concerns as follows:
1. On April 24, 2014 Interim Director Teresa P[redacted] met with Mr. [redacted]. Mr. [redacted]’s most pressing concern expressed in this meeting was whether or not he would be able to secure employment in his field after his graduation. Mr. [redacted] has been unemployed for some time, and he and Director P[redacted] agreed that he would receive additional tutoring to address areas where Mr. [redacted] felt there were gaps in his skill levels. Instructor Donald W[redacted] agreed to provide tutoring, and school staff members have met with Mr. [redacted] weekly to review his tutoring progress.
2. Director P[redacted] also set up an appointment with the Director of Career Services (DOCS) Terrence [redacted] to see if there were any opportunities currently available for Mr. [redacted] to submit applications, but Mr. [redacted] did not keep the appointment. Previously, DOCS [redacted] met with Mr. [redacted] on March 14, 2014 to discuss potential opportunities in Mr. [redacted]'s field of study, and in that meeting, Mr. [redacted] provided a copy of his resume, which he and DOCS [redacted] reviewed and revised. DOCS [redacted] requested an electronic copy of the resume to submit to several prospective employers that he and Mr. [redacted] had identified in the meeting. Mr. [redacted] did not forward the electronic copy of his resume as requested, which delayed the progress of his job search. Mr. [redacted] then met with DOCS [redacted] again on May 2, 2014 and received five job leads. DOCS [redacted] also submitted Mr. [redacted]’s resume to two companies as a result of this meeting. DOCS [redacted] and Mr. [redacted] have continued to meet weekly to discuss the progress of Mr. [redacted]’s job search with the most recent meeting taking place on May 21, 2014. Mr. [redacted] is scheduled to interview with a company called Cinram for a Plant Engineering position on May 27, 2014.
The Student Relations Department received an email from Mr. [redacted] on May 13, 2014 in which he expressed his intention to discontinue his enrollment at the Madison, AL school. The email, which also contained several instances of profanity, advised us that in spite of our efforts to assist him, Mr. [redacted] was still dissatisfied with the quality of education he has received from our institution and that he would be returning to work in his former career field. As this email was delivered prior to Mr. [redacted]’s impending interview, we contacted the school on May 22, 2013 and confirmed that Mr. [redacted] is still actively enrolled and receiving job search assistance from the Career Services Department.
Thank you again for the opportunity to address Mr. [redacted]’s concerns. Please contact us if you have any questions or need additional information.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 10, 2015[redacted]Revdex.com
of Central Indiana151
N. Delaware Street #2020Indianapolis,
IN 46204-2599Re:
Complaint ID Number [redacted]Dear
Ms. [redacted]:We
sincerely appreciate the Revdex.com notifying...
us of the complaint
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer
satisfaction as a core principle, we strive to afford full consideration to and
promptly address any concerns with our programs, facilities or other services.Significantly,
the ITT Technical Institutes have adopted an official Student
Complaint/Grievance Procedure that is intended to provide a formal framework
within which student complaints may be resolved. At the time of
enrollment, each student signs an acknowledgement indicating that the student
has read and understands his or her rights and responsibilities under the Student
Complaint/Grievance Procedure, and expressly understands that he or she should
use that procedure if the student has a complaint.In
furtherance of ensuring the effective implementation and maintenance of our
approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our
established process. Respectfully,Shantel H[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
April 15, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re:Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received...
in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel [redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a typical corporate response to a specific issue! Let's say a lot of big words, and use a lot of sincerity then throw out the student agreement policy? Is it the same one I signed in 2008? What changes have been made since then? I have not reviewed the new policy, so how can I know what is in it or if I agree to the present terms? Furthermore, I'm not a student, I'm a graduate of a for profit college. The Revdex.com is where you take complaints of un-fair business practices. Secondly, I have been waiting for someone to contact me from ITT Tech for the last 30 some odd hours. No one had any problem contacting a collection agency about fraudulent charges, but contacting the individual, well that must be against policy. I will continue to pursue this matter however I see fit. ITT misrepresented my financial paperwork, or didn't disclose the issue to me at the time of my graduation, nor was I contacted within 5 days which is highlighted in Fair Debt Collections Practices Act. After speaking with the collection agency, they informed me that ITT would settle, yes I said settle for 65% or $1793.00 I figure that they could settle for far less, like let's say $0.00 considering no one told me I owed any additional money, I have never received any documentation proving I owe any money and finally, four years after I graduate? Just does not sit well.Regards,[redacted]
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full...
consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. ** directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
13000 N. Meridian Street
Carmel, IN 46032-1404
Phone: (317) 706-9340
Fax: (317) 706-3041
[redacted]@itt-tech.edu
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have contacted the campus where I attended directly to have my issue resolved several times since 06/2014. If I have a grievance I should be able to deal directly with the campus that I attended, and if my issue needs to be escalated they should have helped, or offered to help me file a grievance through the proper channels. It is clearly another way of controlling bad press for ITT's name by refusing to respond directly to my issue through the Revdex.com, and is another example of their poor customer service, and questionable business practice. My issue has a very simple solution, and I am willing to work with ITT to come to a resolution, which I have told campus staff several times. Still, no one from that campus, or the corporate offices have reached out.
New Roman" size="3">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [redacted]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by the father of our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Paige W[redacted] Student Relations Specialist ITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action.
Regards,
[redacted]
July 23, 2014
0pt">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [redacted]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process.
July 15, 2014
0pt">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [redacted]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Ms. Nation directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
January 23, 2015 [redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599 Re: Complaint ID Number [redacted] Dear Ms.[redacted]:We sincerely appreciate the Revdex.com notifying us...
of the complaint received in your office by our student, Stephen Bearden. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel H[redacted]Student Relations SpecialistITT Educational Services, Inc.
June 7, 2016
New Roman" size="3">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [[redacted]]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by the prospective student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
We will resolve the referred complaint or other problem within our established process.
Respectfully,
Jane L[redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
13000 North Meridian Street
Carmel, IN 46032-1404
Phone 317-706-9340
Fax 317-706-3041
November 18, 2014 [redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599 Re: Complaint ID Number [[redacted] Dear Ms. [redacted] We sincerely appreciate the Better...
Business Bureau notifying us of the complaint received in your office by our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services. Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint. In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
January 23, 2015 [redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [redacted]Dear Ms. [redacted]We sincerely appreciate the Revdex.com notifying us of the complaint...
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
July 22, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re:Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel H[redacted]Student Relations SpecialistITT Educational Services, Inc.
February 29, 2016 [redacted]...
Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204-2599 Re: Complaint ID Number [redacted] Dear Ms. [redacted]: We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services. Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint. In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Paige W[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint #[redacted] is not resolved. After the complaint, I did receive my degree. This was after almost 15 months after graduation. I am still not satisfied with the lack of attention from the job placement services. ITT tech and myself have not come to an agreement with a full or partial refund due to misrepresentation at the beginning of enrollment. I will continue to file complaints until someone from ITT tech contacts me from finance and discusses a refund. At present date no one has contacted me.
Regards,
[redacted]
Thank you for allowing us to respond to the complaint filed with your office by
#2b2c2c">our student, [redacted]. Mr. [redacted] enrolled in the associate of applied science degree program in Electrical Engineering and Communications Technology (ELCT) at ITT Technical Institute-Madison, AL campus and began attending his classes in the March 2013 quarter.
In his complaint, Mr. [redacted] alleges that grades were “falsified” in some of his courses and that some courses do not follow the ELCT program curriculum. He also claimed to have raised these issues with the school’s Dean, who he alleges was not responsive to his concerns. Mr. [redacted] further alleges that he will be unable to secure employment as a result of the poor quality of education he claims he has received. He has asked that his charges be forgiven and his loans returned to the lenders as a resolution to his complaint.
We were unable to substantiate that any instructors have “falsified” grades in any of Mr. [redacted]’s courses nor could we find evidence to suggest that any of Mr. [redacted]’s ELCT courses were not following the program’s curriculum. Mr. [redacted] raised these concerns with Dean Elizabeth B[redacted], who was also unable to substantiate “falsified” grades or that any ELCT courses were not following the program’s curriculum. We are unable, therefore to forgive his charges and return his loans to the lenders as Mr. [redacted] has requested. Subsequent to his complaint to the Revdex.com, however, the school began working with Mr. [redacted] to address his concerns as follows:
1. On April 24, 2014 Interim Director Teresa P[redacted] met with Mr. [redacted]. Mr. [redacted]’s most pressing concern expressed in this meeting was whether or not he would be able to secure employment in his field after his graduation. Mr. [redacted] has been unemployed for some time, and he and Director P[redacted] agreed that he would receive additional tutoring to address areas where Mr. [redacted] felt there were gaps in his skill levels. Instructor Donald W[redacted] agreed to provide tutoring, and school staff members have met with Mr. [redacted] weekly to review his tutoring progress.
2. Director P[redacted] also set up an appointment with the Director of Career Services (DOCS) Terrence [redacted] to see if there were any opportunities currently available for Mr. [redacted] to submit applications, but Mr. [redacted] did not keep the appointment. Previously, DOCS [redacted] met with Mr. [redacted] on March 14, 2014 to discuss potential opportunities in Mr. [redacted]'s field of study, and in that meeting, Mr. [redacted] provided a copy of his resume, which he and DOCS [redacted] reviewed and revised. DOCS [redacted] requested an electronic copy of the resume to submit to several prospective employers that he and Mr. [redacted] had identified in the meeting. Mr. [redacted] did not forward the electronic copy of his resume as requested, which delayed the progress of his job search. Mr. [redacted] then met with DOCS [redacted] again on May 2, 2014 and received five job leads. DOCS [redacted] also submitted Mr. [redacted]’s resume to two companies as a result of this meeting. DOCS [redacted] and Mr. [redacted] have continued to meet weekly to discuss the progress of Mr. [redacted]’s job search with the most recent meeting taking place on May 21, 2014. Mr. [redacted] is scheduled to interview with a company called Cinram for a Plant Engineering position on May 27, 2014.
The Student Relations Department received an email from Mr. [redacted] on May 13, 2014 in which he expressed his intention to discontinue his enrollment at the Madison, AL school. The email, which also contained several instances of profanity, advised us that in spite of our efforts to assist him, Mr. [redacted] was still dissatisfied with the quality of education he has received from our institution and that he would be returning to work in his former career field. As this email was delivered prior to Mr. [redacted]’s impending interview, we contacted the school on May 22, 2013 and confirmed that Mr. [redacted] is still actively enrolled and receiving job search assistance from the Career Services Department.
Thank you again for the opportunity to address Mr. [redacted]’s concerns. Please contact us if you have any questions or need additional information.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
November 10, 2015[redacted]Revdex.com
of Central Indiana151
N. Delaware Street #2020Indianapolis,
IN 46204-2599Re:
Complaint ID Number [redacted]Dear
Ms. [redacted]:We
sincerely appreciate the Revdex.com notifying...
us of the complaint
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer
satisfaction as a core principle, we strive to afford full consideration to and
promptly address any concerns with our programs, facilities or other services.Significantly,
the ITT Technical Institutes have adopted an official Student
Complaint/Grievance Procedure that is intended to provide a formal framework
within which student complaints may be resolved. At the time of
enrollment, each student signs an acknowledgement indicating that the student
has read and understands his or her rights and responsibilities under the Student
Complaint/Grievance Procedure, and expressly understands that he or she should
use that procedure if the student has a complaint.In
furtherance of ensuring the effective implementation and maintenance of our
approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our
established process. Respectfully,Shantel H[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
April 15, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re:Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received...
in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel [redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a typical corporate response to a specific issue! Let's say a lot of big words, and use a lot of sincerity then throw out the student agreement policy? Is it the same one I signed in 2008? What changes have been made since then? I have not reviewed the new policy, so how can I know what is in it or if I agree to the present terms? Furthermore, I'm not a student, I'm a graduate of a for profit college. The Revdex.com is where you take complaints of un-fair business practices. Secondly, I have been waiting for someone to contact me from ITT Tech for the last 30 some odd hours. No one had any problem contacting a collection agency about fraudulent charges, but contacting the individual, well that must be against policy. I will continue to pursue this matter however I see fit. ITT misrepresented my financial paperwork, or didn't disclose the issue to me at the time of my graduation, nor was I contacted within 5 days which is highlighted in Fair Debt Collections Practices Act. After speaking with the collection agency, they informed me that ITT would settle, yes I said settle for 65% or $1793.00 I figure that they could settle for far less, like let's say $0.00 considering no one told me I owed any additional money, I have never received any documentation proving I owe any money and finally, four years after I graduate? Just does not sit well.Regards,[redacted]
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full...
consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. ** directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
13000 N. Meridian Street
Carmel, IN 46032-1404
Phone: (317) 706-9340
Fax: (317) 706-3041
[redacted]@itt-tech.edu
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have contacted the campus where I attended directly to have my issue resolved several times since 06/2014. If I have a grievance I should be able to deal directly with the campus that I attended, and if my issue needs to be escalated they should have helped, or offered to help me file a grievance through the proper channels. It is clearly another way of controlling bad press for ITT's name by refusing to respond directly to my issue through the Revdex.com, and is another example of their poor customer service, and questionable business practice. My issue has a very simple solution, and I am willing to work with ITT to come to a resolution, which I have told campus staff several times. Still, no one from that campus, or the corporate offices have reached out.
March 3, 2016
New Roman" size="3">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [redacted]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by the father of our graduate, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Paige W[redacted] Student Relations Specialist ITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action.
Regards,
[redacted]
July 23, 2014
0pt">
[redacted]
Revdex.com of Central Indiana
151 N. Delaware Street #2020
Indianapolis, IN 46204-2599
Re: Complaint ID Number [redacted]
Dear Ms. [redacted]:
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor