April 15, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services. Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel [redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I followed the procedure as stated in the contract verbatim. However as I stated and will state again, I'm asking for a confirmation of cancellation to the agreement that I cancelled. Please respond to confirm its canceled.
April 15, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re:Complaint ID Number [redacted]Dear Ms. [redacted]We sincerely appreciate the Revdex.com notifying us of the complaint received in your...
office by our student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr.[redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
We appreciate the opportunity to respond to the complaint filed with your office by our former student,...
[redacted]. We have completed our review, and the facts do not substantiate Ms. [redacted] allegations against ITT Technical Institute-Baton Rouge, LA.
Ms. [redacted] claims that while enrolled at the Baton Rouge school, she incurred over $35,000.00 in student loans, which she alleges were applied for in her name without her consent. She also alleges she was promised that her loan repayment amount would be $80.00 per month and that she was denied access to her academic and financial records when she requested them. We have reviewed Ms. [redacted] claims and determined the following:
1. Ms. [redacted] began attending courses at ITT Technical Institute-Baton Rouge in the December 2009 quarter and remained enrolled until her administrative withdrawal on December 28, 2010. Ms. [redacted] total charges for her program of study for the time of her enrollment were $23,664.00, and while enrolled, Ms. [redacted] applied for and received funding through the U. S. Department of Education Title IV Pell grant and student loan program as well as private student loan funding through the PEAKS private education loan program. These funds were applied to her charges as follows:
AMOUNT
SOURCE
$ 1,200.00
Title IV Pell Grant
$ 5,910.00
Title IV Unsubsidized Stafford Loan
$ 3,447.49
Title IV Subsidized Stafford Loan
$13,106.51
PEAKS private education loan
$23,664.00
Total funds applied to charges
In her signed Enrollment Agreements (EA) dated November 25, 2009 and October 20, 2010, Ms. [redacted] acknowledged the estimated cost of her program. She also signed Cost Summary and Payment Addendums (CSPA) to her EAs on November 25, 2009 and October 20, 2010 that outlined the estimated amount of funds she would receive to apply toward her charges including her Title IV Stafford Unsubsidized and Subsidized loans
and her PEAKS private education loan. Additionally, Ms. [redacted] signed and initialed the Entrance Counseling form acknowledging the terms and conditions of her Title IV student loans as well as her Application and Loan Agreement for PEAKS Private Student Loan form. We are unable to substantiate, therefore, that Ms. [redacted] did not receive this loan funding as she claims, or that she was unaware of the amounts of her loans or the terms and conditions of these loans including her responsibility for repayment. Further, we can find no evidence to suggest that the application process for any of these loans was initiated by anyone other than Ms. [redacted], nor were these funds received on her behalf and applied to her charges without her consent.
2. Ms. [redacted] claims that she was promised that her monthly repayment amount would be approximately $80.00. The Federal Stafford Loan Test Document initialed and signed by Ms. [redacted] on August 11, 2010, provides in pertinent part:
1. The Federal Direct Stafford Loan is a FEDERAL LOAN. It is money that must be REPAID.
9. My minimum (our emphasis) monthly payment will be $50.00 per month until the loan is repaid. Multiple loans may result in a higher minimum payment.
Ms. [redacted] signed Student Entrance Counseling Form for her Title IV student loans also includes an estimated repayment chart for federal loans based on the total amount borrowed and the interest rate(s) of the loans. Ms. [redacted] received $9,354.79 in Title IV student loans, and the minimum monthly payment for this amount ranges from $97.00/month to $105.00/month depending on the loan interest rate. Ms. [redacted] Application and Loan Agreement for PEAKS Private Student Loan form also specifies that the minimum (our emphasis) monthly repayment amount is $50.00/month. Ms. [redacted] received $13,106.51 in PEAKS private education loan funding, and her monthly repayment amount was determined according to the terms set forth in the Application and Loan Agreement that she signed. Ms. [redacted] received multiple education loans from different sources, each with its own set of terms and conditions, including repayment amounts. As our institution does not determine or define the conditions for repayment or the monthly repayment amounts for these education loans, we are unable to promise students a particular or specific monthly loan repayment amount. We are, therefore, unable to substantiate that anyone at the Baton Rouge school promised Ms. [redacted] that her total monthly repayment amount for her education loans would be any specific amount.
3.Ms. [redacted] further claims that she was denied access to her academic and financial records. We were unable to find any evidence that Ms. [redacted] requested a copy of her records, so we are unable to substantiate that any such request was denied. We have forwarded a copy of the records request form to Ms. [redacted]. As soon as we receive the completed request form from her, we will provide her records to her within the 45 day timeframe specified in the form.
Thank you again for allowing us to address Ms. [redacted] concerns. Please contact me if you have any questions or need additional information.
Respectfully,
William [redacted]
Director
ITT Technical Institute-Baton Rouge
February 18, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [[redacted]Dear Ms. [redacted]We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by prospective student [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
December 16, 2015[redacted]
[redacted]Revdex.com
of Central Indiana151
N. Delaware Street #2020Indianapolis,
IN 46204-2599Re:
Complaint ID Number [redacted]Dear
Ms. [redacted]:We
sincerely appreciate the Revdex.com notifying...
us of the complaint
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer
satisfaction as a core principle, we strive to afford full consideration to and
promptly address any concerns with our programs, facilities or other services.Significantly,
the ITT Technical Institutes have adopted an official Student
Complaint/Grievance Procedure that is intended to provide a formal framework
within which student complaints may be resolved. At the time of
enrollment, each student signs an acknowledgement indicating that the student
has read and understands his or her rights and responsibilities under the Student
Complaint/Grievance Procedure, and expressly understands that he or she should
use that procedure if the student has a complaint.In
furtherance of ensuring the effective implementation and maintenance of our
approved Student Complaint/Grievance Procedure, we will contact Ms. [redacted] directly to resolve the referred complaint or other problem within our
established process. Respectfully,Shantel H[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full...
consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Ms. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
13000 N. Meridian Street
Carmel, IN 46032-1404
Phone: (317) 706-9340
Fax: (317) 706-3041
[redacted]@itt-tech.edu
This school is a joke! They promise you the moon and stars and return all you get is a BIG FAT bill that is unreasonable and they expect you to pay when what they tell you didn't every happen. No job in the field you studied, no increase in salary, no help in finding a job in your field that they promise they will get you. They flat out lie and push you to sign the financial aid forms and the temporary credit forms. This was a HUGE mistake on my part and I will forever tell anyone that ITT is a joke and not to ever waste your hard earned money with them.
December 14, 2015[redacted]Revdex.com
of Central Indiana151
N. Delaware Street #2020Indianapolis,
IN 46204-2599Re:
Complaint ID Number [redacted]Dear
Ms. [redacted]:We
sincerely appreciate the Revdex.com notifying...
us of the complaint
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer
satisfaction as a core principle, we strive to afford full consideration to and
promptly address any concerns with our programs, facilities or other services.Significantly,
the ITT Technical Institutes have adopted an official Student
Complaint/Grievance Procedure that is intended to provide a formal framework
within which student complaints may be resolved. At the time of
enrollment, each student signs an acknowledgement indicating that the student
has read and understands his or her rights and responsibilities under the Student
Complaint/Grievance Procedure, and expressly understands that he or she should
use that procedure if the student has a complaint.In
furtherance of ensuring the effective implementation and maintenance of our
approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our
established process. Respectfully,Shantel H[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
September 30, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel H[redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
June 30, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599 Re: Complaint ID Number [redacted]Dear Ms. [redacted]: We sincerely appreciate the...
Revdex.com notifying us of the complaintreceived in your office by our student, [redacted]. As a postsecondaryeducational institution committed to customer satisfaction as a core principle,we strive to afford full consideration to and promptly address any concernswith our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal frameworkwithin which student complaints may be resolved. At the time of enrollment, each student signsan acknowledgement indicating that the student has read and understands his orher rights and responsibilities under the Student Complaint/GrievanceProcedure, and expressly understands that he or she should use that procedureif the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of ourapproved Student Complaint/Grievance Procedure, we will contact Ms. [redacted]directly to resolve the referred complaint or other problem within ourestablished process. Respectfully,Jane [redacted]Student Relations Supervisor
iTT tech sent email 9/6/16 stating that the school was closing down and that there were no further classes being held there. My last semester starts on 9/12/16 set to graduate in December. After much research my current credits will not transfer to another college! So I am left high and dry to which direction life is going to go! Loans will have to be repaid ASAP! Not sure what to do???? Thank you for your time. I just don't want to see anyone else get hurt the way my family and just have been.
April 15, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services. Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel [redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I followed the procedure as stated in the contract verbatim. However as I stated and will state again, I'm asking for a confirmation of cancellation to the agreement that I cancelled. Please respond to confirm its canceled.
April 15, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re:Complaint ID Number [redacted]Dear Ms. [redacted]We sincerely appreciate the Revdex.com notifying us of the complaint received in your...
office by our student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr.[redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
We appreciate the opportunity to respond to the complaint filed with your office by our former student,...
[redacted]. We have completed our review, and the facts do not substantiate Ms. [redacted] allegations against ITT Technical Institute-Baton Rouge, LA.
Ms. [redacted] claims that while enrolled at the Baton Rouge school, she incurred over $35,000.00 in student loans, which she alleges were applied for in her name without her consent. She also alleges she was promised that her loan repayment amount would be $80.00 per month and that she was denied access to her academic and financial records when she requested them. We have reviewed Ms. [redacted] claims and determined the following:
1. Ms. [redacted] began attending courses at ITT Technical Institute-Baton Rouge in the December 2009 quarter and remained enrolled until her administrative withdrawal on December 28, 2010. Ms. [redacted] total charges for her program of study for the time of her enrollment were $23,664.00, and while enrolled, Ms. [redacted] applied for and received funding through the U. S. Department of Education Title IV Pell grant and student loan program as well as private student loan funding through the PEAKS private education loan program. These funds were applied to her charges as follows:
AMOUNT
SOURCE
$ 1,200.00
Title IV Pell Grant
$ 5,910.00
Title IV Unsubsidized Stafford Loan
$ 3,447.49
Title IV Subsidized Stafford Loan
$13,106.51
PEAKS private education loan
$23,664.00
Total funds applied to charges
In her signed Enrollment Agreements (EA) dated November 25, 2009 and October 20, 2010, Ms. [redacted] acknowledged the estimated cost of her program. She also signed Cost Summary and Payment Addendums (CSPA) to her EAs on November 25, 2009 and October 20, 2010 that outlined the estimated amount of funds she would receive to apply toward her charges including her Title IV Stafford Unsubsidized and Subsidized loans
and her PEAKS private education loan. Additionally, Ms. [redacted] signed and initialed the Entrance Counseling form acknowledging the terms and conditions of her Title IV student loans as well as her Application and Loan Agreement for PEAKS Private Student Loan form. We are unable to substantiate, therefore, that Ms. [redacted] did not receive this loan funding as she claims, or that she was unaware of the amounts of her loans or the terms and conditions of these loans including her responsibility for repayment. Further, we can find no evidence to suggest that the application process for any of these loans was initiated by anyone other than Ms. [redacted], nor were these funds received on her behalf and applied to her charges without her consent.
2. Ms. [redacted] claims that she was promised that her monthly repayment amount would be approximately $80.00. The Federal Stafford Loan Test Document initialed and signed by Ms. [redacted] on August 11, 2010, provides in pertinent part:
1. The Federal Direct Stafford Loan is a FEDERAL LOAN. It is money that must be REPAID.
9. My minimum (our emphasis) monthly payment will be $50.00 per month until the loan is repaid. Multiple loans may result in a higher minimum payment.
Ms. [redacted] signed Student Entrance Counseling Form for her Title IV student loans also includes an estimated repayment chart for federal loans based on the total amount borrowed and the interest rate(s) of the loans. Ms. [redacted] received $9,354.79 in Title IV student loans, and the minimum monthly payment for this amount ranges from $97.00/month to $105.00/month depending on the loan interest rate. Ms. [redacted] Application and Loan Agreement for PEAKS Private Student Loan form also specifies that the minimum (our emphasis) monthly repayment amount is $50.00/month. Ms. [redacted] received $13,106.51 in PEAKS private education loan funding, and her monthly repayment amount was determined according to the terms set forth in the Application and Loan Agreement that she signed. Ms. [redacted] received multiple education loans from different sources, each with its own set of terms and conditions, including repayment amounts. As our institution does not determine or define the conditions for repayment or the monthly repayment amounts for these education loans, we are unable to promise students a particular or specific monthly loan repayment amount. We are, therefore, unable to substantiate that anyone at the Baton Rouge school promised Ms. [redacted] that her total monthly repayment amount for her education loans would be any specific amount.
3.Ms. [redacted] further claims that she was denied access to her academic and financial records. We were unable to find any evidence that Ms. [redacted] requested a copy of her records, so we are unable to substantiate that any such request was denied. We have forwarded a copy of the records request form to Ms. [redacted]. As soon as we receive the completed request form from her, we will provide her records to her within the 45 day timeframe specified in the form.
Thank you again for allowing us to address Ms. [redacted] concerns. Please contact me if you have any questions or need additional information.
Respectfully,
William [redacted]
Director
ITT Technical Institute-Baton Rouge
February 18, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [[redacted]Dear Ms. [redacted]We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by prospective student [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,[redacted]Student Relations SpecialistITT Educational Services, Inc.
December 16, 2015[redacted]
[redacted]Revdex.com
of Central Indiana151
N. Delaware Street #2020Indianapolis,
IN 46204-2599Re:
Complaint ID Number [redacted]Dear
Ms. [redacted]:We
sincerely appreciate the Revdex.com notifying...
us of the complaint
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer
satisfaction as a core principle, we strive to afford full consideration to and
promptly address any concerns with our programs, facilities or other services.Significantly,
the ITT Technical Institutes have adopted an official Student
Complaint/Grievance Procedure that is intended to provide a formal framework
within which student complaints may be resolved. At the time of
enrollment, each student signs an acknowledgement indicating that the student
has read and understands his or her rights and responsibilities under the Student
Complaint/Grievance Procedure, and expressly understands that he or she should
use that procedure if the student has a complaint.In
furtherance of ensuring the effective implementation and maintenance of our
approved Student Complaint/Grievance Procedure, we will contact Ms. [redacted] directly to resolve the referred complaint or other problem within our
established process. Respectfully,Shantel H[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
We sincerely appreciate the Revdex.com notifying us of the complaint received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full...
consideration to and promptly address any concerns with our programs, facilities or other services.
Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.
In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Ms. [redacted] directly to resolve the referred complaint or other problem within our established process.
Respectfully,
Jane [redacted]
Student Relations Supervisor
ITT Educational Services, Inc.
13000 N. Meridian Street
Carmel, IN 46032-1404
Phone: (317) 706-9340
Fax: (317) 706-3041
[redacted]@itt-tech.edu
This school is a joke! They promise you the moon and stars and return all you get is a BIG FAT bill that is unreasonable and they expect you to pay when what they tell you didn't every happen. No job in the field you studied, no increase in salary, no help in finding a job in your field that they promise they will get you. They flat out lie and push you to sign the financial aid forms and the temporary credit forms. This was a HUGE mistake on my part and I will forever tell anyone that ITT is a joke and not to ever waste your hard earned money with them.
December 14, 2015[redacted]Revdex.com
of Central Indiana151
N. Delaware Street #2020Indianapolis,
IN 46204-2599Re:
Complaint ID Number [redacted]Dear
Ms. [redacted]:We
sincerely appreciate the Revdex.com notifying...
us of the complaint
received in your office by our former student, [redacted]. As a postsecondary educational institution committed to customer
satisfaction as a core principle, we strive to afford full consideration to and
promptly address any concerns with our programs, facilities or other services.Significantly,
the ITT Technical Institutes have adopted an official Student
Complaint/Grievance Procedure that is intended to provide a formal framework
within which student complaints may be resolved. At the time of
enrollment, each student signs an acknowledgement indicating that the student
has read and understands his or her rights and responsibilities under the Student
Complaint/Grievance Procedure, and expressly understands that he or she should
use that procedure if the student has a complaint.In
furtherance of ensuring the effective implementation and maintenance of our
approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our
established process. Respectfully,Shantel H[redacted]
Student Relations Specialist
ITT Educational Services, Inc.
September 30, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599Re: Complaint ID Number [redacted]Dear Ms. [redacted]:We sincerely appreciate the Revdex.com notifying us of the complaint received in...
your office by our former student, [redacted]. As a postsecondary educational institution committed to customer satisfaction as a core principle, we strive to afford full consideration to and promptly address any concerns with our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal framework within which student complaints may be resolved. At the time of enrollment, each student signs an acknowledgement indicating that the student has read and understands his or her rights and responsibilities under the Student Complaint/Grievance Procedure, and expressly understands that he or she should use that procedure if the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of our approved Student Complaint/Grievance Procedure, we will contact Mr. [redacted] directly to resolve the referred complaint or other problem within our established process. Respectfully,Shantel H[redacted]Student Relations SpecialistITT Educational Services, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
June 30, 2015[redacted]Revdex.com of Central Indiana151 N. Delaware Street #2020Indianapolis, IN 46204-2599 Re: Complaint ID Number [redacted]Dear Ms. [redacted]: We sincerely appreciate the...
Revdex.com notifying us of the complaintreceived in your office by our student, [redacted]. As a postsecondaryeducational institution committed to customer satisfaction as a core principle,we strive to afford full consideration to and promptly address any concernswith our programs, facilities or other services.Significantly, the ITT Technical Institutes have adopted an official Student Complaint/Grievance Procedure that is intended to provide a formal frameworkwithin which student complaints may be resolved. At the time of enrollment, each student signsan acknowledgement indicating that the student has read and understands his orher rights and responsibilities under the Student Complaint/GrievanceProcedure, and expressly understands that he or she should use that procedureif the student has a complaint.In furtherance of ensuring the effective implementation and maintenance of ourapproved Student Complaint/Grievance Procedure, we will contact Ms. [redacted]directly to resolve the referred complaint or other problem within ourestablished process. Respectfully,Jane [redacted]Student Relations Supervisor
iTT tech sent email 9/6/16 stating that the school was closing down and that there were no further classes being held there. My last semester starts on 9/12/16 set to graduate in December. After much research my current credits will not transfer to another college! So I am left high and dry to which direction life is going to go! Loans will have to be repaid ASAP! Not sure what to do???? Thank you for your time. I just don't want to see anyone else get hurt the way my family and just have been.