Russell's Heating and Cooling have been great! They replaced our entire system which unfortunately needed to be done earlier this yearThey were very polite and professionalThey knew their product and took the time to find out what would be best for us; NO hard selling what so ever! Just had our scheduled maintenance check in and Alex Rwas great! Very professional, very respectful, wore covers on his shoes while in the house and went through what he was going to do before and after his visitWe recommended Russell's to my brother-in-law as well as my mother-in-law and they experienced the same great professional services I didHighly recommend them if you ever need service
Used the service for over years until moving All their employees have always been responsible and professional Specifically, Mike *** has been over for seasonal service many times and has done a remarkable job While I am leaving the area, I have and will continue to recommend this company and Mike *** by name
the service I received was exemplaryThe service Technician, Rocco *** was prompt, professional and highly knowledgeable He represented that company at the highest level of customer serviceHe made the entire experience pleasant
Elliot *** with Russell's Heating and Cooling did a great job with the installation of our unit He was courteous, polite, stayed on task, and was professional in every way I would certainly recommend this company to friends
Service Pro Terry *** performed service in the home I am renting He was on time, extremely courteous, and made every effort to ensure there was no damage to the floors or carpet in the areas he would be working When 5pm rolled around and there was still work to do, I thought they might stop and come back the next day However, he and his partner stayed until after 8pm to ensure we would have AC to our 2nd and 3rd floors on a VERY hot and humid summer day
Chris *** is one of the best boiler technicians around, he was our tech when he was employed at another local company before we switched to Russell's I am very glad that Chris is with Russell's, he is very knowledgeable on all things boiler related!
Chad *** was a very pleasant tech and did a thorough job of informing the outcome of the maintenance check and the surge protection needed on my unit
Thanks Chad!!
Technician Mike did a great job repairing my furnace in one day and avoiding a more costly and time -consuming return visit He was professional, courteous, efficient, and friendly
The service technician, Drue ** was very knowledgeable and professional I will definitely request the same technician the next time I need call for service
Technician arrived earlyChad *** was polite and professionalHe completed the work fairly quick and had one recommended PMS repair itemAfter installing that, I cashed out
From the day that the salesman, Corey *** came out to give us a free estimate, Russell's Heating & Cooling has gone above and beyond to install a central heat & ac unit in our homeSteve *** Russell's lead installation service technician was top notchHe explained everything in detail as to what they were going to do & how they were going to do everythingThe crew spent full days, most days, into the evening tirelessly working and refusing to take breaks and worked hard for the day processEveryone one at Russell's from the original free home estimate- with Corey *** to the service appointment reminder, to every single one of the installers were absolutely professionalI highly recommend Russell's Heating & Cooling and I know that with Russell's Heating & Cooling you will definitely be in great hands
A coworker recommended Russell's Heating & Cooling, so I hired them to remove and replace all of my HVAC crawlspace ductingMy ducting had been severely damaged by rodentsWhile their price was reasonable, their work was exceptional I am not used to having contractors be so customer service orientedIf all of their employees are like Markece, word of mouth advertising will be all the company needsAs a retired senior citizen with a primary residence and rental property, I have dealt with numerous contractors in general and HVAC companies in particular; my recent experience with Russells tops the list!
Rob Wdid a furnace tune up He found no problems and was very professional and efficient He didn't try to sell us anything and proceeded with the tuneup quickly and thoroughly
I am sorry the homeowner has had a bad experience with our companyWe do over unique service calls a year & we try give everybody a pleasant experienceWe Closed the homeowners pool last fall & the pool was dark green & had dirt &
debris in the bottom that we could not see We told here at that time that it was going to be green & dirty when we open it in spring She didn't want to address it in the fall but wait until springWe sent her a standard contract for opening/closing her pool with a list of what we would do in the openingWhat was included & what was not
We arrived on the scheduled time, and got the system up & running, the pool filtering, & did one vacuumingWe opened the pool as per the contractThis is the standard The pool is open & running, but the water was still green We still could not see the bottom to get a good vacuuming so we added additional chemicals to start to get the water clearOur service crew told the homeowner that he added all of the chemicals as per the contract & any additional chemicals would be an additional costWe left notes, made phone calls & left messages & stopped by separate times to try to finish pool but even though it looked like someone was inside, did not come out, or did not respond to our attempts to communicate Im sure the pool is in worse shape now than when we opened it because without We have done everything we were required to do and then some but if the homeowner will not authorize the additional cost, We have to stop We do not want them to be surprised when they open the billWe are still willing to get the pool clear but we need permission to do so If the homeowner calls the office or the service tect to let us know what she understands the cost, we will work with her to get the pool clear for the season Thank You
service tech (Drue ***), installation lead (Elliot ***), installation support (Shawn) - All three did a great job Drue was upfront and sincere about the issues I faced during the system eval process He presented the options and I made an informed decision to replace my entire 2.5T upstairs unit with a new 3T unit vs the continued band aide fixes Elliot and Shawn worked almost hrs straight to complete the install which was a bit tricky because of course my attic access was smaller than the actual air handler unit by about inch (some disassembly and reassembly of the new unit was required) Unit works great and I was kept informed of the progress throughout the day (and I checked on it also) An AC replacement is a high cost project My expectations are accordingly high They were met Overall job well done by the Russel's team
Russell's Heating and Cooling have been great! They replaced our entire system which unfortunately needed to be done earlier this yearThey were very polite and professionalThey knew their product and took the time to find out what would be best for us; NO hard selling what so ever! Just had our scheduled maintenance check in and Alex Rwas great! Very professional, very respectful, wore covers on his shoes while in the house and went through what he was going to do before and after his visitWe recommended Russell's to my brother-in-law as well as my mother-in-law and they experienced the same great professional services I didHighly recommend them if you ever need service
The technician was knowledgeable and very nice
Used the service for over years until moving All their employees have always been responsible and professional Specifically, Mike *** has been over for seasonal service many times and has done a remarkable job While I am leaving the area, I have and will continue to recommend this company and Mike *** by name
the service I received was exemplaryThe service Technician, Rocco *** was prompt, professional and highly knowledgeable He represented that company at the highest level of customer serviceHe made the entire experience pleasant
Elliot *** with Russell's Heating and Cooling did a great job with the installation of our unit He was courteous, polite, stayed on task, and was professional in every way I would certainly recommend this company to friends
Service Pro Terry *** performed service in the home I am renting He was on time, extremely courteous, and made every effort to ensure there was no damage to the floors or carpet in the areas he would be working When 5pm rolled around and there was still work to do, I thought they might stop and come back the next day However, he and his partner stayed until after 8pm to ensure we would have AC to our 2nd and 3rd floors on a VERY hot and humid summer day
Chris *** is one of the best boiler technicians around, he was our tech when he was employed at another local company before we switched to Russell's I am very glad that Chris is with Russell's, he is very knowledgeable on all things boiler related!
OUTSTANDING SERVICEAND INSTALLATION
Betro *** a service technician with Russell's Heating & Cooling, is very professional and an asset to his company
Chad *** was a very pleasant tech and did a thorough job of informing the outcome of the maintenance check and the surge protection needed on my unit
Thanks Chad!!
Technician Mike did a great job repairing my furnace in one day and avoiding a more costly and time -consuming return visit He was professional, courteous, efficient, and friendly
The service technician, Drue ** was very knowledgeable and professional I will definitely request the same technician the next time I need call for service
Technician arrived earlyChad *** was polite and professionalHe completed the work fairly quick and had one recommended PMS repair itemAfter installing that, I cashed out
From the day that the salesman, Corey *** came out to give us a free estimate, Russell's Heating & Cooling has gone above and beyond to install a central heat & ac unit in our homeSteve *** Russell's lead installation service technician was top notchHe explained everything in detail as to what they were going to do & how they were going to do everythingThe crew spent full days, most days, into the evening tirelessly working and refusing to take breaks and worked hard for the day processEveryone one at Russell's from the original free home estimate- with Corey *** to the service appointment reminder, to every single one of the installers were absolutely professionalI highly recommend Russell's Heating & Cooling and I know that with Russell's Heating & Cooling you will definitely be in great hands
A coworker recommended Russell's Heating & Cooling, so I hired them to remove and replace all of my HVAC crawlspace ductingMy ducting had been severely damaged by rodentsWhile their price was reasonable, their work was exceptional I am not used to having contractors be so customer service orientedIf all of their employees are like Markece, word of mouth advertising will be all the company needsAs a retired senior citizen with a primary residence and rental property, I have dealt with numerous contractors in general and HVAC companies in particular; my recent experience with Russells tops the list!
Rob Wdid a furnace tune up He found no problems and was very professional and efficient He didn't try to sell us anything and proceeded with the tuneup quickly and thoroughly
I am sorry the homeowner has had a bad experience with our companyWe do over unique service calls a year & we try give everybody a pleasant experienceWe Closed the homeowners pool last fall & the pool was dark green & had dirt &
debris in the bottom that we could not see We told here at that time that it was going to be green & dirty when we open it in spring She didn't want to address it in the fall but wait until springWe sent her a standard contract for opening/closing her pool with a list of what we would do in the openingWhat was included & what was not
We arrived on the scheduled time, and got the system up & running, the pool filtering, & did one vacuumingWe opened the pool as per the contractThis is the standard The pool is open & running, but the water was still green We still could not see the bottom to get a good vacuuming so we added additional chemicals to start to get the water clearOur service crew told the homeowner that he added all of the chemicals as per the contract & any additional chemicals would be an additional costWe left notes, made phone calls & left messages & stopped by separate times to try to finish pool but even though it looked like someone was inside, did not come out, or did not respond to our attempts to communicate Im sure the pool is in worse shape now than when we opened it because without We have done everything we were required to do and then some but if the homeowner will not authorize the additional cost, We have to stop We do not want them to be surprised when they open the billWe are still willing to get the pool clear but we need permission to do so If the homeowner calls the office or the service tect to let us know what she understands the cost, we will work with her to get the pool clear for the season Thank You
Rob found the issue that plagued my system for years
MrRob *** service technician from Russell's Heating and Cooling, is a polite knowledgeable professional, easy to communicate with
service tech (Drue ***), installation lead (Elliot ***), installation support (Shawn) - All three did a great job Drue was upfront and sincere about the issues I faced during the system eval process He presented the options and I made an informed decision to replace my entire 2.5T upstairs unit with a new 3T unit vs the continued band aide fixes Elliot and Shawn worked almost hrs straight to complete the install which was a bit tricky because of course my attic access was smaller than the actual air handler unit by about inch (some disassembly and reassembly of the new unit was required) Unit works great and I was kept informed of the progress throughout the day (and I checked on it also) An AC replacement is a high cost project My expectations are accordingly high They were met Overall job well done by the Russel's team