Charter Spectrum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There is some inaccurate information in the response and Charter is either unable or unwilling to restore our service to what we had before. Given the circumstances and options available to us I have accepted the compromise solution that was offered even though I am not entirely happy with it.
Sincerely,
[redacted]

October 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].    Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter CommunicationsTell us why here...

Complaint: [redacted]
I am rejecting this response because:
The information is inaccurate; due to the fact that I spoke with [redacted] both via email & phone on both 06/20 & 06/21 where an updated contact was given , so there is no way someone reached out to me & did not receive a reply.  I would like to speak with someone rather it be via email or phone whichever is fine with me, I do not want to drag the issue out. Please feel free to reach out to me via email for quickest response & guarantee you I will reply to whomever sends me a message, or you can email me at work Mon-Fri between the hours of 8:30-5:00 at [redacted].[redacted]@nationstarmail.com.
Sincerely,
Ms. [redacted]

August 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

July 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect that a Charter Technician visited Mr. [redacted]’s residence on July 5, 2017 and made the necessary repairs to assist in resolving the reported Internet service issue. Mr. [redacted] confirms that his service is working properly.   A Charter representative contacted Mr. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has indeed reached out to me and we are working on a satisfactory solution
Sincerely,
[redacted]

July 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate that a Charter representative reviewed Ms. [redacted]’s  account and determined that Ms. [redacted] was billed accurately.    A Charter representative spoke with Ms. [redacted] on July 11, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on April 6, 2017 a Contract Buyout check was sent to Ms. [redacted]. On May 1, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] confirmed she never received this check. On May 2, 2017, the Contract Buyout check was reissued and sent to Ms. [redacted]. Ms. [redacted] contacted Charter on May 9, 2017, and confirmed she received her Contract Buyout check.   A Charter representative contacted Ms. [redacted] on May 1, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

December 15, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] states that Charter charged her for providing incorrect account information when paying her bill.   Charter records reflect that Ms. [redacted] made a payment on October 21, 2016; however, the payment was reversed on October 27, 2016. Charter records reflect a returned check fee was assessed to Ms. [redacted]’s account.   A Charter representative attempted to contact Ms. [redacted] on December 9, December 10, December 12, December 13, and December 14, 2016, using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On December 15, 2016, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations

May 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect on May 18, 2017, a Charter representative contacted Mr. [redacted] regarding his concerns.  Charter representative informed Mr. [redacted] that he was on a twelve month promotion that had ended.    A Charter representative contacted Mr. [redacted] on May 18, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:
One months credit was not provided to me as indicated in response from Charter. It was about 1/2 to 2/3 of a month of credit. Where it was explained to me that my area has known issues, and I have been I customer for several years, I don't believe I should be paying full price for mediocre service that can't be provided to me with full capabilities.New customers. I received a flyer in the mail stating this was not limited to new customers, and I believe $29.99 is what I should be paying for a service that does not work properly. I do not accept the response to my complaint as it is false information.
Sincerely,
[redacted]

May 8, 2017 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution[redacted]St. Louis, MO 63102[redacted] phone[redacted] faxwww.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

[redacted]               Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] W [redacted] involving a billing concern.   Charter records reflect that Ms. [redacted]’s service plan was changed without being finalized.  The appropriate coaching has been provided to all involved to ensure Charter’s policies and procedures are followed going forward. Charter has applied a one-time adjustment to Ms. [redacted]’s Charter account as a result. A Charter representative contacted Ms. [redacted] on May 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference. Regards, [redacted]Director – Corporate EscalationsCharter Communications

November 9, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Linh [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that there is a cable line hanging low in his back yard which connects services to his neighbor’s home.  Mr. [redacted] request that Charter visits his home and make the necessary repairs to fix the low hanging line.   Charter records indicate on November 4, 2016, Charter’s Technical team visited Mr. [redacted]’s location and identified the line in need of repair.   On November 8, 2016, Charter’s Technical team repaired and raised the line to the appropriate height   A Charter representative contacted Mr. [redacted] on November 8, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because: When I spoke with the representative on 9/6/17 she stated that she listened to the recordings on 7/3/17 & 8/2/17 when I made the payment arrangements with the agents they both did not tell me that I would be charged the $5.00 agent fee, but that they would not waive the charge even though I was not informed that I would be charged. I think that this is a very deceitful and dishonest business practice to not inform individuals that they will be charged for making a payment arrangement over the phone. I would like to be credited back the $5.00 fees that in was charged totaling $10.00.
Sincerely,
[redacted]

July 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter would need to speak with Mr. [redacted] directly to address his concern.   A Charter representative attempted to contact Mr. [redacted] on July 21, July 22, July 27, and July 28, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On July 27, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a solicitation concern.  In her complaint, Ms. [redacted] states this is her second request to have Charter remove her from their marketing lists and she wants the...

marketing from Charter to stop.     Charter records reflect on February 23, 2016, Ms. [redacted] requested to be added to Charter’s internal/external do not mail list.  Charter was unable to confirm that the request was processed as intended when Charter received Ms. [redacted]’s initial request.  Charter participates in the Direct Marketing Association’s voluntary direct mail opt-out program. Opting out will not stop Ms. [redacted] from receiving service-related and billing correspondence (if applicable) and some mailings that are delivered in bulk (i.e., “To Current Resident”). On April 5, 2016, Ms. [redacted] was added to Charter’s internal/external do not mail list. Charter reminds Ms. [redacted] this could take up to 30 days to complete the removal since some marketing is completed in advance.  A Charter representative contacted Ms. [redacted] on April 6, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)

March 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.   Charter’s records reflect on March 15, 2017, a Charter representative contacted Mr. [redacted] regarding his service concerns.  Per Mr. [redacted]’ request, the Charter TV service was removed from his account, leaving Internet service only, and a credit was applied for one month of Charter TV service.   A Charter representative contacted Ms. [redacted] on March 15, 2017 and discussed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.     [redacted] Director – Corporate Escalations

August 15, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] was provided correct information regarding the availability of the requested promotional rate.  Charter confirmed that Ms. [redacted] is being billed correctly for the service to which she subscribes.  A credit was applied to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on August 14, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

February 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service issue.   Charter records reflect that on February 13, 2017 Ms. [redacted] requested to terminate her services for February 19, 2017.  A representative attempted to schedule the appropriate service call and adjustments, but Ms. [redacted] declined all offers at the time.   A Charter representative contacted Ms. [redacted] on February 14, 2017 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference.   [redacted] Director – Corporate Escalations

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] J. [redacted] regarding a service concern.In his complaint, Mr. [redacted] states he has made several request for Charter to remove cable lines from an old utility pole to a new...

utility pole that was recently installed by the city of Thomaston, GA.Charter’s records reflect on March 29, 2016, Charter’s technical operation team dispatched technicians to Mr. [redacted]’s home and successfully transferred the cable line to the new utility pole. A Charter representative contacted to contact Mr. [redacted] on March 29, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)