Charter Spectrum

August 8, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that he has being having issues emailing from his IP address and claims that his IP address has been blacklisted.   Charter records reflect that this type of blacklisting is not uncommon for those who use a dynamic IP address to send business emails.  Charter’s Internet Security team stated that there are companies known to blacklist these email addresses. Charter’s Internet Security team has contacted and informed these known companies to remove Mr. Johnson’s IP address from their list.  Charter’s Internet Security team has also informed Mr. [redacted] that a static IP such as those offered through Charter’s Spectrum business team would provide a more complete resolution.    A Charter representative contacted Mr. [redacted] on August 3, 2016 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations   Tell us why here...

Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing issue.    In her complaint, Ms. [redacted] states that Charter is not honoring their own promotional discount to pay her Early Termination...

Fees (ETF’s) from Dish Network.    Charter records reflect on November 17, 2016, Charter confirmed that the total cost to disconnect service from Dish Network was $220.00.  Charter expects to process the appropriate refund to Ms. [redacted] in the amount of $220.00 on November 21, 2016, and should be received by Ms. [redacted] no later than December 6, 2016.   A Charter representative contacted Ms. [redacted] on November 17, 2016 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations

I recently submitted complaint ID [redacted] against Charter Communications.  I'd like to drop the complaint.  The situation has been resolved, thankfully, and it's been such a headache that I just want to be done with it.  Thank you for your help!  Please let me know what I...

need to do to drop all this.

September 11, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect a one-time credit was applied to Mr. [redacted]’s account. Additional coaching was provided to the representatives that interacted with Mr. [redacted] and did not provide the appropriate information and assistance.   A Charter representative contacted Mr. [redacted] on September 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

September 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving service and damage claim concerns.    Charter’s records reflect that Mr. [redacted]’s services issues were addressed during a service visit on September 10, 2017.  Additional repairs were made in the area on September 12, 2017.  A credit was applied to Mr. [redacted]’s account.  Charter sent Mr. [redacted] a letter requesting repair estimates for the damaged ceiling fan.   A Charter representative contacted Mr. [redacted] on September 12, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your help in resolving my problem. Please extend my gratitude to the upper management of Spectrum who helped resolve the isaue as well. Thank you so much!
Sincerely,
[redacted]

August 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that Ms. [redacted] spoke with a Charter representative regarding adding TV services. Upon review of this interaction the representative failed to accurately inform Ms. [redacted] the difference between Charter’s old channel lineup and its current channel lineup.   Ms. [redacted] was offered a bundled service package that included TV, Internet and Voice services, however she declined this offer. Charter has placed Ms. [redacted]’s current Internet service in a promotional rate lasting for 12 months. Ms. [redacted] is aware of these changes. Additional coaching was provided to the representative that did not provide accurate information regarding the changes made on Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on July 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] E [redacted] involving a service concern.    Charter’s records reflect that a service visit was performed to investigate Mr. [redacted]’s concern. During the visit Mr. [redacted]’s services were performing properly. Mr. [redacted] requested no additional investigation due to him wanting to cancel his services and go with another service provider. A credit was issued to Mr. [redacted]’s account for his concern.   A Charter representative contacted Mr. [redacted] on July 31, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

June 27, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that equipment must be changed on Ms. [redacted]’ account in order for the new rate to take effect.   A Charter representative attempted to contact Ms. [redacted] on June 16, June 22, and June 26, 2017 using the contact phone number that Charter has on file.   Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On June 26, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.     Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

September 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] M [redacted] involving a billing concern.    Charter’s records reflect Mr. [redacted] spoke with a Charter representative on August 24, 2017 regarding disconnecting his services. Upon review of this interaction, the representative failed to properly disconnect Mr. [redacted]’s services. This action caused Mr. [redacted]’s account to still be billed until August 31, 2017.   Mr. [redacted] was informed of Charter’s findings. A credit was applied to Mr. [redacted]’s account to cover the time billed after his original requested disconnection date. Additional coaching was provided to the representative that failed to properly disconnect Mr. [redacted]’s services as requested.   A Charter representative contacted Mr. [redacted] on August 31, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

November 2, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted]king [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    In her complaint, Ms. [redacted] alleges that Charter did not apply a promised credit of $250.00 to her account. Ms. [redacted] states that her Charter account has now been sent to collections and is requesting that it be removed from her credit report.   Charter records reflect that on December 12, 2014, Ms. [redacted] received a one-time credit for the time that her service was out. On December 22, 2014, Ms. [redacted] contacted Charter and was informed that she would not receive any further credits. Charter contacted Ms. [redacted] on October 29, 2016, to discuss her complaint. During this interaction Ms. [redacted] was informed that Charter has no record of an additional credit of $250.00 being offered to her. Charter verified that Ms. [redacted]’s final balance is valid, and will not be removed from her credit report.   A Charter representative contacted Ms. [redacted] on October 29, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:I  never received any contact information, for future problems,  from the Spectrum representative, which I would have greatly appreciated. Other than that, the representative was helpful. 
Sincerely,
[redacted]

July 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that Mr. [redacted] is not eligible for the promotional rate he is requesting. At the request of Mr. [redacted], No changes were made to his Charter account.   A Charter representative spoke with Mr. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 13, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service issue.   Ms. [redacted]’s inquiry was escalated to the appropriate Charter team for further investigation.  Upon completing the investigation, Charter determined that services are currently not available at Ms. [redacted]’s location.    A Charter representative contacted Ms. [redacted] on March 8, 2017 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference.   [redacted] Director – Corporate Escalations

August 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] A [redacted] involving a service concern.    Charter’s records reflect that a service visit was performed to investigate Mr. [redacted]’s concern. Charter was able to determine that Mr. [redacted] was receiving his subscribed Internet speed. Mr. [redacted]’s router was causing the drop in his Internet speed. Mr. [redacted] is aware that his router will need to be replaced to be able to receive his full Internet speed.   A Charter representative contacted Mr. [redacted] on July 31, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted] was notified of the rate adjustment on a prior billing statement.  Charter confirmed that Mr. [redacted] is being billed accurately for the services to which he subscribes.   A Charter representative contacted Mr. [redacted] on August 23, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

June 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that Mr. [redacted]’s account was disconnected on May 28, 2017. Additional coaching was provided to the representative that interaction with Mr. [redacted] and did not close the account as requested.   A Charter representative contacted Mr. [redacted] on May 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that on July 5, 2017 Ms. [redacted]’s concerns were forwarded to the appropriate team for review. Charter continues to investigate Ms. [redacted]’s concerns and will provide an update once a resolution has been obtained.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

January 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that he experienced intermittent Internet service issues several hours after the service was installed.  Mr. [redacted] also states he was also provided false information by the technicians regarding the service issue.  Mr. [redacted] has since canceled his Charter services and requests that he is not charged for the service due to the intermittent issues.   Charter records reflect a credited was applied to Mr. [redacted]’s Charter account to reflect a zero balance since his request to disconnect services was within 30 days of his installation date.   A Charter representative contacted Mr. [redacted] on January 26, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

March 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

[redacted]                                   ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] A. [redacted] involving a billing concern.   Charter’s records reflect that a manual refund check was mailed to Mr. [redacted] and delivery was confirmed by FedEx tracking on March27, 2017.   A Charter representative attempted to contact Mr. [redacted] on March 23, March 27, and March 28, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On March 28, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.     [redacted] Director – Corporate Escalations