Charter Spectrum

March 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com 1[redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s’ records reflect that on March 14, 2017, Charter’s technical team began investigating Mr. [redacted]’s concerns.  During a service visit on March 16, 2017 Charter’s technician was unable to locate any issues impacting Mr. [redacted]’s service.   A Charter representative contacted Mr. [redacted] on March 20, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 8, 2017 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution[redacted]St. Louis, MO 63102[redacted] phone[redacted] faxwww.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

[redacted]               Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] W [redacted] involving a billing concern.   Charter records reflect that Ms. [redacted]’s service plan was changed without being finalized.  The appropriate coaching has been provided to all involved to ensure Charter’s policies and procedures are followed going forward. Charter has applied a one-time adjustment to Ms. [redacted]’s Charter account as a result. A Charter representative contacted Ms. [redacted] on May 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference. Regards, [redacted]Director – Corporate EscalationsCharter Communications

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a solicitation concern.  In her complaint, Ms. [redacted] states this is her second request to have Charter remove her from their marketing lists and she wants the...

marketing from Charter to stop.     Charter records reflect on February 23, 2016, Ms. [redacted] requested to be added to Charter’s internal/external do not mail list.  Charter was unable to confirm that the request was processed as intended when Charter received Ms. [redacted]’s initial request.  Charter participates in the Direct Marketing Association’s voluntary direct mail opt-out program. Opting out will not stop Ms. [redacted] from receiving service-related and billing correspondence (if applicable) and some mailings that are delivered in bulk (i.e., “To Current Resident”). On April 5, 2016, Ms. [redacted] was added to Charter’s internal/external do not mail list. Charter reminds Ms. [redacted] this could take up to 30 days to complete the removal since some marketing is completed in advance.  A Charter representative contacted Ms. [redacted] on April 6, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Charter addressed my issue right away and I was pleased with the way the manager handled my complaint.  My service has been...

fixed; the cable and internet are functioning correctly.  Charter is a great company that stands by their service. 
Sincerely,
[redacted]

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] J. [redacted] regarding a service concern.In his complaint, Mr. [redacted] states he has made several request for Charter to remove cable lines from an old utility pole to a new...

utility pole that was recently installed by the city of Thomaston, GA.Charter’s records reflect on March 29, 2016, Charter’s technical operation team dispatched technicians to Mr. [redacted]’s home and successfully transferred the cable line to the new utility pole. A Charter representative contacted to contact Mr. [redacted] on March 29, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)

July 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate that on July 15, 2017, Ms. [redacted] services were disconnected for nonpayment. On July 19, 2017, Charter’s Field Operations Manager spoke with Ms. [redacted] and offered to resolve the reported service issue, but Ms. [redacted] declined. As a good will gesture, Charter applied a credit to Ms. [redacted]’s account for the service issue.   A Charter representative contacted Ms. [redacted] on July 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Charter has installed the new dvr box and made sure everything is working correctly.
Sincerely,
[redacted]

I spoke to someone in person at my local office and we came to a resolution that I am satisfied with.

July 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] on behalf of Ms. [redacted] J [redacted] involving a billing concern.    Charter’s records reflect that on February 21, 2017, Ms. [redacted] spoke with a Charter representative regarding placing her account on seasonal status. Upon review of this interaction, the representative did not provide accurate information regarding Charter’s seasonal hold policy.   Charter has informed Ms. [redacted] of Charter’s seasonal hold policy. Ms. [redacted] opted to close her account with Charter. Ms. [redacted] was informed there is no balance due on her account.  Additional coaching was provided to the representatives that interacted with Ms. [redacted] but did follow Charter’s policy regarding the escalation of her concern.   A Charter representative contacted Ms. [redacted] on July 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact Spectrum today. Last week was a very busy week for me and I apologize for missing their calls. However, before this complaint I contacted Spectrum 5+ times including going into the store. So I don't have much else to say. 
Sincerely,
[redacted]

November 9, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Linh [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that there is a cable line hanging low in his back yard which connects services to his neighbor’s home.  Mr. [redacted] request that Charter visits his home and make the necessary repairs to fix the low hanging line.   Charter records indicate on November 4, 2016, Charter’s Technical team visited Mr. [redacted]’s location and identified the line in need of repair.   On November 8, 2016, Charter’s Technical team repaired and raised the line to the appropriate height   A Charter representative contacted Mr. [redacted] on November 8, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

March 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.   Charter’s records reflect on March 15, 2017, a Charter representative contacted Mr. [redacted] regarding his service concerns.  Per Mr. [redacted]’ request, the Charter TV service was removed from his account, leaving Internet service only, and a credit was applied for one month of Charter TV service.   A Charter representative contacted Ms. [redacted] on March 15, 2017 and discussed the above information.  Charter’s direct contact information was provided to Ms. [redacted] for future reference.     [redacted] Director – Corporate Escalations

December 20, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] is requesting additional credit for the previous Internet issues he experienced.   Charter records reflect that on December 14, 2016, Mr. [redacted]’ concerns were forwarded to the appropriate team for investigation. A Charter representative attempted to contact Mr. [redacted] on December 14, December 15, December 16, and December 19, 2016 using the contact telephone number that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].    At this time, Charter is unable to complete our investigation to resolve Mr. [redacted]’ service concerns without successful contact.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite this matter.   Regards,   [redacted] Director – Corporate Escalations

August 15, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] was provided correct information regarding the availability of the requested promotional rate.  Charter confirmed that Ms. [redacted] is being billed correctly for the service to which she subscribes.  A credit was applied to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on August 14, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] J [redacted] involving a billing concern.    Charter needs to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on August 17, August 18, August 19, and August 21, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On August 21, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications

I received another disconnection notice dated 9/18/17 stating it will be disconnected on 9/21/17. I called them and tried to make some sort of payment arrangement until we could get this matter resolved and they still do not want to admit it is their error.  They are still stating I have a...

balance which I do not because I am paid up.

Complaint: [redacted]
I am rejecting this response because: basically Time Warner Spectrum played phone tag with me they gave me a return number to call back that only took messages they called back 3 times and the last time I got no response back when I call and left a message they still have not resolved the problem of the overbuilding of my account I am not satisfied with their attempts to contact me I have never received any letter from Time Warner or Spectrum I made an attempt to call the local Time Warner and Spectrum number and they said they would pass the information over to the main office in Colorado and I still did not get a response thank you
Sincerely,
[redacted]

December 30, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that a gas line was damaged by Charter’s construction crew. Mr. [redacted] is requesting that Charter reimburse him for repairs that were made by a plumber at his residence.    Charter’s records reflect that on October 22, 2016, Charter’s construction team completed the burial of a cable line at Mr. [redacted]’s residence. Prior to the burial of the cable line, Mr. [redacted] signed off on Charter’s liability form stating that Mr. [redacted] was responsible for locating and marking private utilities. On December 8, 2016, Charter denied Mr. [redacted]’s request for reimbursement for repairs. On December 29, 2016, Charter reconfirmed that the previous claim denial still stands.   A Charter representative contacted Mr. [redacted] on December 30, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:While they did call me they did not suffice my concerns and disregarded my asking for an explaination of why I had a 22% increase for services in my 9th year of service. They offered a supplement of more stations and small decrease in my bill but not at where it was last month which is a 25.00 difference. I was not a new customer under a promotional pricing plan I was already at regular pricing. Promo pricing was less then 100.00 I have been paying 145.00 for years. 
Sincerely,
[redacted]