Charter Spectrum

August 7, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. Taylor [redacted] involving a billing concern.    Charter records reflect that the equipment has been removed from Ms. [redacted]’s account and a credit has been applied to zero out the account balance.   A Charter representative spoke with authorized user Corey, on August 4, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Corey for future reference.   Regards,   Corporate Escalations Charter Communications

I spoke to someone in person at my local office and we came to a resolution that I am satisfied with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Charter addressed my issue right away and I was pleased with the way the manager handled my complaint.  My service has been...

fixed; the cable and internet are functioning correctly.  Charter is a great company that stands by their service. 
Sincerely,
[redacted]

December 20, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] is requesting additional credit for the previous Internet issues he experienced.   Charter records reflect that on December 14, 2016, Mr. [redacted]’ concerns were forwarded to the appropriate team for investigation. A Charter representative attempted to contact Mr. [redacted] on December 14, December 15, December 16, and December 19, 2016 using the contact telephone number that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].    At this time, Charter is unable to complete our investigation to resolve Mr. [redacted]’ service concerns without successful contact.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite this matter.   Regards,   [redacted] Director – Corporate Escalations

March 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com 1[redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s’ records reflect that on March 14, 2017, Charter’s technical team began investigating Mr. [redacted]’s concerns.  During a service visit on March 16, 2017 Charter’s technician was unable to locate any issues impacting Mr. [redacted]’s service.   A Charter representative contacted Mr. [redacted] on March 20, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I received another disconnection notice dated 9/18/17 stating it will be disconnected on 9/21/17. I called them and tried to make some sort of payment arrangement until we could get this matter resolved and they still do not want to admit it is their error.  They are still stating I have a...

balance which I do not because I am paid up.

July 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate that on July 15, 2017, Ms. [redacted] services were disconnected for nonpayment. On July 19, 2017, Charter’s Field Operations Manager spoke with Ms. [redacted] and offered to resolve the reported service issue, but Ms. [redacted] declined. As a good will gesture, Charter applied a credit to Ms. [redacted]’s account for the service issue.   A Charter representative contacted Ms. [redacted] on July 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 17, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted]facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com 11754814 [redacted]   Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] K. [redacted] involving a service concern.           In her complaint Ms. [redacted] states that she has had numerous problems with her Charter service and billing and when she has attempted to obtain any resolution through customer service it’s been unsuccessful.    Charter records reflect that on October 5, 2016 an adjustment was applied for Ms. [redacted]’s reported service issues.  On October 7, 2016, Charter applied an adjustment for the service visit previously billed on October 5, 2016.    A Charter representative contacted to contact Ms. [redacted] on October 14, 2016 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

July 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] on behalf of Ms. [redacted] J [redacted] involving a billing concern.    Charter’s records reflect that on February 21, 2017, Ms. [redacted] spoke with a Charter representative regarding placing her account on seasonal status. Upon review of this interaction, the representative did not provide accurate information regarding Charter’s seasonal hold policy.   Charter has informed Ms. [redacted] of Charter’s seasonal hold policy. Ms. [redacted] opted to close her account with Charter. Ms. [redacted] was informed there is no balance due on her account.  Additional coaching was provided to the representatives that interacted with Ms. [redacted] but did follow Charter’s policy regarding the escalation of her concern.   A Charter representative contacted Ms. [redacted] on July 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service issue.   Charter’s records reflect on March 10, 2017, Charter’s field operations team performed the necessary maintenance to resolve the issues.  An adjustment was applied to Ms. [redacted]’s account for the issues she experienced.    A Charter representative contacted Ms. [redacted] on March 10, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] J [redacted] involving a billing concern.    Charter needs to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on August 17, August 18, August 19, and August 21, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On August 21, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact Spectrum today. Last week was a very busy week for me and I apologize for missing their calls. However, before this complaint I contacted Spectrum 5+ times including going into the store. So I don't have much else to say. 
Sincerely,
[redacted]

June 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] D [redacted] involving a billing concern.    Charter’s records reflect that on June 13, 2017, Ms. [redacted] spoke with a Charter representative about changing her services. Upon review of this interaction, the representative offered Ms. [redacted] a new service package, and informed her that it would not include some of her requested channels, including MTV. Ms. [redacted] agreed to make the service changes during this call.   On June 19, 2017, a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] was informed of Charter’s findings. The representative offered to add a channel tier that would include her requested channels for an additional monthly fee, Ms. [redacted] declined. No changes were made to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on June 19, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Charter has installed the new dvr box and made sure everything is working correctly.
Sincerely,
[redacted]

Good Morning [redacted],Per our conversation this morning, here is the update from the local Field Operations group regarding the repairs in Mr. [redacted]’s area.  They completed replacement and splicing in of several spans of cable in Mr. [redacted]’s area on 03/25/16.  They are sweeping the area this week to confirm there are no additional issues.  Once the sweep is completed, we can then confirm with Mr. [redacted] that his issue is resolved.Please let me know if you need any additional information.Regards, [redacted]

August 25, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St....

Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Mr. [redacted] was informed that his concern of not being able to set up recordings from Charter’s application, is a known issue, and Charter is currently working towards a resolution. Mr. [redacted] has since disconnected his TV services. Charter has informed Mr. [redacted] to contact Charter directly with any further concerns.   A Charter representative contacted Mr. [redacted] on August 17, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 30, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that a gas line was damaged by Charter’s construction crew. Mr. [redacted] is requesting that Charter reimburse him for repairs that were made by a plumber at his residence.    Charter’s records reflect that on October 22, 2016, Charter’s construction team completed the burial of a cable line at Mr. [redacted]’s residence. Prior to the burial of the cable line, Mr. [redacted] signed off on Charter’s liability form stating that Mr. [redacted] was responsible for locating and marking private utilities. On December 8, 2016, Charter denied Mr. [redacted]’s request for reimbursement for repairs. On December 29, 2016, Charter reconfirmed that the previous claim denial still stands.   A Charter representative contacted Mr. [redacted] on December 30, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations