Charter Spectrum

My internet continues to go up and down.
I called Charter's corporate number this time.
They were kind enough to let me know my internet was down. That is the level of support they give.
So, Charter said there was nothing they were going to do, as a ticket was already opened (by me). I referred to the months of issues, and that months of tickets have gone by with no one being fired and no one fixing the issues.
In my head I am thinking there are two jobs one can be wrong at constantly and not lose your job...weather person, and cable technician.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However to add to the first reply It was a lie that they tried to contact me back by phone all the times they stated. After I repeatedly left voicemails and was finally able to get a hold of [redacted] I learned that she was being told that someone had already contacted me however that was never the case. It was only after I repeatedly contacted them and spoke to [redacted] directly we were able to resolve the issue.
Sincerely,
[redacted]

March 24, 2018   [redacted]
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[redacted] RE:  MO Revdex.com [redacted] ...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate on March 19, 2018, a Charter representative spoke with Ms. [redacted] regarding her concerns.  The representative reviewed Ms. [redacted]’s account for accuracy and educated her on the requirements for using the seasonal service.   A Charter representative contacted Ms. [redacted] on March 19, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

August 25, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] V [redacted] involving a billing concern.    Charter’s records reflect that Mr. [redacted] was offered a different promotional package that would include his requested channels. Mr. [redacted] accepted this offer, and his account was adjusted to reflect this new promotional rate. Mr. [redacted] is aware of his new billing rate for services. Additional coaching was provided to the representative that interacted with Mr. [redacted] but did not provide a clear explanation of the changes being made to his account.   A Charter representative contacted Mr. [redacted] on August 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

September 22, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    In her complaint, Ms. [redacted] states that during inclement weather her service with Charter has intermittent issues. Ms. [redacted] is requesting that Charter resolve the issue and provide an account adjustment for the time without properly working service.   Charter’s records reflect that on August 14, 2016, Ms. [redacted] initially contacted Charter to report issues with her service. On September 17, 2016, Charter’s technical team identified and replaced faulty system equipment. On September 20, 2016, Charter’s technical team replaced the cable line that connects Ms. [redacted]’s residence to Charter’s network. Upon completion of repairs, Charter confirmed that Ms. [redacted]’s service with Charter returned to the level of expectancy. Charter issued Ms. [redacted] an account adjustment for verified service issues.   A Charter representative contacted Ms. [redacted] on September 21, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] The Facts:----------------From: [redacted] [mailto:[email protected]] Sent: Friday, June 09, 2017 9:57 PMTo: Bent, Elizabeth <[email protected]>Subject: RE: Spectrum dispute with [redacted]Dear Ms. ElizabethI appreciate your patience, expertise and tremendous efforts, to investigate and find a common ground regarding Spectrum dispute with [redacted].  My opinion is that 2 duplicate billing on (April 1, 2017), (June 1, 2017) and a failure to withdraw, by auto pay, the monthly fee on (April 26, 2017), crated a chain of reactions, involving my Chase Bank protecting my Interests, and Spectrum Bank protecting Spectrum Interests, spiraling in a very complicated and ugly dispute.My personal opinion is that an improvement in the software, may identify the problem and raise a red flag, preventing these issues to recur in the future.I wish you the best of health, happiness and prosperity, and I wish Spectrum great success.Yours truly.[redacted]From: Bent, Elizabeth [mailto:[email protected]] Sent: Monday, June 12, 2017 9:13 AMTo: [redacted] <[email protected]>Subject: RE: Spectrum dispute with [redacted]Thank you Mr. [redacted]!I will forward your feedback regarding our billing system and auto pay to our banking services team.I have adjusted the pending payment on your account to be for the amount of $137.28 which is scheduled to be processed on 6/26. There are no other charges or balance on the account. I understand you are starting new service with another provider on 6/26 so we can continue to stay in touch to ensure your account with Spectrum is closed down correctly. Have a great day and thank you again for working with me. -------------------------------------------------------My Comment:Spectrum removed from my account the charge of Total Due of $306.23 dated May 30, 2017. I reported to you and them as:{Spectrum, with a document dated May 30, 2017, based on false allegations, is charging me for an Extra Total Due of $306.23, and Intimidating me with the statement:...}In fact on my 26, 2017 my balance was $0.00.I Set up a contract with AT&T for Internet, TV and Phone for $120.00 month, fixed for two years, and informed Spectrum, that a decided to go from Spectrum.With theirs errors Spectrum lost one customers.The person appointed by Spectrum Ms. Elizabeth Bent is a great asset for Spectrum, but 'One Sparrow does not make a Summer'.Thank you Revdex.com for helping me to solve this very complicated and ugly dispute.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me however I would like to correct some statements made by Ms [redacted] in her reply.I do not have a business relationship/account with Charter, consequently they are not allowed to contact me for sales purposes as I am registered with the National DoNotCall list.  Charter's employees ignored this fact!  I replied by email to the first person contacting me regarding my complaint, Ms [redacted].  I do not answer calls from unrecognized numbers, hence their difficulty reaching me by phone.  Since they already have the pertinent information in the matter, I saw no reason to call back.  Funny how the sales calls stopped immediately following my complaint to the Revdex.com..thanks for your help!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving her billing concern.    Charter records reflect on August 30, 2017, a Charter representative confirmed that all documented Seasonal program requests made by Ms. [redacted] were adhered to and her account balance was accurate.   A Charter representative contacted Ms. [redacted] on August 30, 2017 and provided the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.                                         ...⇄ Regards,   Corporate Escalations Charter Communications

July 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that Charter went over Ms. [redacted]’s bill in review with her. Ms. [redacted] was informed of different ways to modify her service to lower her current billing rate. Ms. [redacted] opted not to make any changes to her account at this time.   A Charter representative contacted Ms. [redacted] on July 13, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect on October 3, 2017, a Charter representative contacted Ms. [redacted] and discussed her options. It was determined that at this time there are no options available to Ms. [redacted] to remain at the same level of service at a lower cost. It was explained to Ms. [redacted] that she could reduce her service level to reduce the rate, or migrate to a new offer which would result in a higher level of video and internet service. Ms. [redacted] chose not to make any service changes at this time.   A Charter representative contacted Ms. [redacted] on October 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

March 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s’ records reflect that on March 8, 2017, Charter’s technical team began investigating Mr. [redacted]’s concerns.  Repairs were made in Mr. [redacted]’s area on March 17, 2017.  Mr. [redacted]’s modem was replaced during a service visit on March 20, 2017 to correct the service issues.  Mr. [redacted] was also informed that a Business account was needed in order to have a static IP (Internet Protocol) address.   A Charter representative contacted Mr. [redacted] on March 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that a member of Charter’s Management Team contacted Ms. [redacted] and discussed billing in detail. Ms. [redacted] was informed of the credit adjustment  that was placed on her account to cover services through Mid October of 2017.   A Charter representative spoke with Ms. [redacted] on August 14, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

March 26, 2018   [redacted]   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing and service concern.    Charter’s records indicate that Mr. [redacted]’s additional receiver was installed on March 19, 2018 which resolved his service concerns.  A Spectrum representative spoke to Mr. [redacted] on March 21, 2018 and provided a credit for the issues he experienced.   A Charter representative contacted Mr. [redacted] on March 21, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications Tell us why here...

May 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that on May 5, 2017 Ms. [redacted] contacted Charter to cancel her pending installation due to confusion on the initial payment required.  While Charter’s representative processed the disconnection order the appropriate process was not followed to ensure the refund would be completed.  Charter has completed the refund and expects it to be received within 3 to 5 business days.   A Charter representative attempted to contact Ms. [redacted] on May 8 and May 9, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

February 1, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint Mr. [redacted] states that after terminating his service with Charter a balance was left due.  Mr. [redacted] states that when he has attempted to pay Charter the remaining balance Charter has declined to accept payment in an effort to forward his debt to collections.    Charter’s records reflect that there were no records of Mr. [redacted] contacting Charter in March, or a refused payment, but in the interest of customer loyalty Charter did apply an adjustment reducing the final balance.  Charter informed Mr. [redacted] of his total due and the payment methods available to him.   A Charter representative contacted Mr. [redacted] on January 30, 2017, and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

June 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that on June 20, 2017, the cable line in question was removed from Ms. [redacted]’s property, and properly re-routed. A credit was issued to Ms. [redacted]’s account for her concern.   A Charter representative contacted Ms. [redacted] on June 28, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].   Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

February 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted] ...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] alleges that his bill is incorrect on a monthly basis. Mr. [redacted] is requesting that all late fees and erroneous additional charges be removed from his account along with the cancellation of his account.   Prior to receiving this Notice, Charter’s records reflect that on December 27, 2016, Mr. [redacted] was provided a one-time account adjustment for a billing discrepancy. On February 12, 2017, Mr. [redacted]’s account was permanently disconnected with Charter. Charter verified that the balance remaining on Mr. [redacted]’s account is valid.   A Charter representative attempted to contact Mr. [redacted] on February 3, February 6, February 7, February 8, and February 9, 2017, using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On February 14, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:     The Statement made by the company is false. my internet is not working properly. I have spoken with two different supervisors and they said they would look into other complaints and issues on the supply end. this was last week and they haven't called me back. the communication is terrible on all sides of this company. every time I have to deal with someone new they do not know what the issues are and I have to explain everything all over again. so, My internet is still not working properly and I still want a credit for all the down time and my wasted time with this issue that's been going on for months.
Sincerely,
[redacted]