Charter Spectrum

They could never get it to work they tried to charge me $did they promise to refund me before they sent the text out and my you all doing what you all did they called four days later she said she coming and next day listen to all the recordings and I said man you ain't call me in hours I've been burning you all up for over seven months and she didn't call back till the following Wednesday and said I was absolutely right no one should be treated that way what can we do for you blah blah I said you can cancel me and you can pick my stuff up and now and have [redacted] I want to see are you Services excellent and I can't believe it worked because I've been fighting these people for year but then it's all over and I'm $that's it but that's better than three hundred and something so thank you

August 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] D [redacted] involving a service concern Upon receipt of Ms***’s concerns, Charter has escalated the issue to the appropriate departmentCharter will continue to attempt to reach Ms [redacted] until a resolution is obtained Regards, Corporate Escalations Charter Communications Tell us why here

February 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service/billing concern In her complaint, Ms [redacted] states that she cancelled her service with Spectrum after determining not all channels requested would be provided to herMs [redacted] is requesting a full refund for service Charter’s records reflect that on December 12, 2016, Ms [redacted] accepted an offer for Spectrum’s serviceUpon review of the original interaction, Spectrum determined that the assisting representative failed to provide accurate information to Ms [redacted] regarding her channel line-upSpectrum provided additional coaching to the representative that interacted with Ms [redacted] but failed to provide accurate informationOn February 1, 2017, Spectrum informed Ms [redacted] that a refund would be issued for the amount requested by Ms [redacted] Ms [redacted] can expect to receive the refund in four to six weeks via U.Smail A Spectrum representative contacted Ms [redacted] on February 1, 2017, and discussed the above informationThe representative provided Spectrum’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

July 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that a system error prevented the Contract Buyout check to be processed and sent in a timely manner to Ms [redacted] On June 29, 2017, Charter mailed the check to Ms [redacted] Ms [redacted] is aware to allow seven to fourteen days for delivery A Charter representative contacted Ms [redacted] on June 29, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

June 6, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter’s records reflect that on June 2, 2017, a Charter representative spoke with Ms [redacted] regarding her concernMs [redacted] was informed that an invalid phone number was placed on her order, and this was the reason she did not receive a call from the technicianMs [redacted] was informed that the technician did knock on her door, but no one answeredMs [redacted] ’s installation order was rescheduled and completed on June 3, A Charter representative contacted Ms [redacted] on June 2, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications [redacted]

I had gotten behind on my bill, I paid the past due am out I was told I owed and was told a technician would arrive the next morning to reconnect my servicesI waited til noon and no one had shown up so I called them backStated my concern then was told I didn't have a scheduled reconnect time at all and I still needed to pay more on the service to get it reconnectedto start service all overNeedless to say I live paycheck to paycheck and I'm in no way able to pay $for Internet service so I just won't have internetI'll be taking their equipment back to them first thing Monday morning

June 11, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms*** K [redacted] involving a service concern Charter’s records reflect that on May 30, 2017, Ms [redacted] ’s security system was repaired A Charter representative contacted Ms [redacted] on May 30, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

April 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that on Mr [redacted] ’s January billing statement a notice was provided of a pending rate increaseOn April 11, 2017, Charter contacted Mr [redacted] and confirmed that he does not currently qualify for a promotion for standalone Internet serviceIn the interest of customer loyalty, Charter issued Mr [redacted] a one-time account adjustment A Charter representative contacted Mr [redacted] on April 11, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

May 12, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a service concern In his complaint, Mr [redacted] states that Charter originally installed TV service at his residence with an older DVRMr [redacted] is requesting that Charter provide him a newer DVR with more storage spaceCharter’s records reflect on April 26, 2016, Charter completed the installation of service at Mr [redacted] ’ residenceUpon review of the installation, Charter determined that the DVR assigned to Mr [redacted] had limited storage spaceOn May 5, 2016, Charter swapped Mr [redacted] ’ DVRCharter provided additional coaching to the assisting representatives that interacted with Mr [redacted] but failed to provide appropriate assistanceA Charter representative contacted Mr [redacted] on May 5, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future referenceRegards, [redacted] Director – Corporate Escalations Charter Communications

March 13, [redacted] RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a Collections issue Charter records reflect on March 7,2018, The balance is for service from 07/12/17-08/17/After reviewing this account the debt is validWe have notified the collections agency to stop the collections calls A Charter representative contacted Ms [redacted] on March and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

December 23, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] alleges that a Charter technician visited her home to collect a payment and discussed her account information with a non-authorized user on her account Charter records reflect on September 28, 2016, a Charter technician visited Ms***’s residence to collect on a past due balance An investigation identified that the technician logged his visit notating that he left a door tag due to no contact with the customer The technician’s log does not support Ms [redacted] allegation that he provided information regarding her account to someone at her residence A Charter representative attempted to contact Ms [redacted] on December 19, December 20, December 21, and December 22, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms*** On December 22, 2016, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations

May 29, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter record’s reflect that Ms [redacted] is being billed correctly for the services to which she subscribes Charter confirmed that the balance on Ms [redacted] ’s account is correct A Charter representative contacted Ms [redacted] on May 19, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] * [redacted] involving a billing concern Charter’s records reflect that Mr [redacted] ’ payment was applied to his accountCharter has pulled Mr [redacted] ’ account from the credit agenciesMr [redacted] is aware it will take days for the credit agencies to update their records A Charter representative contacted Mr [redacted] on August 3, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am currently in contact with them about resolving the issueIt still has yet to be resolved Sincerely, [redacted]

August 2, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter’s records reflect that there was an area-wide service outage that affected Mr [redacted] ’s servicesCharter was able to identify the issue and correct itMr [redacted] has confirmed that his services are now working properlyA credit was issued to Mr [redacted] ’s account for his service interruptionAdditional coaching has been provided to the representatives that interacted with Mr [redacted] but did not follow Charter’s policy regarding escalating his concern A Charter representative contacted Mr [redacted] on July 25, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegarding this complaint, it was my fault for not reading your message properly The issue was resolved by Charter Spectrum on 11/22/by porting over the phone I regret that all this trouble had to be initiated to get them to do this Sincerely, [redacted]

August 25, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern ***ter’s records reflect that Ms [redacted] spoke with a ***ter representative when making changes to her accountUpon review of this interaction, the representative failed to include the taxes and fees when informing Ms [redacted] of her new monthly billing rate Ms [redacted] was informed of ***ter’s findingsA credit was applied to Ms [redacted] ’ account for her concernAdditional coaching was provided to the representatives that interacted with Ms [redacted] , but did not follow ***ter’s policy regarding her concern A ***ter representative contacted Ms [redacted] on August 23, and discussed the above informationThe representative provided ***ter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations ***ter Communications

May 10, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter records reflect that upon receipt of these concerns Charter forwarded them to the appropriate department for further assistance At this time Charter remains engaged in resolving the outstanding issues and shall remain in contact with Mr [redacted] until a resolution is reached A Charter representative attempted to contact Mr [redacted] on May and May 9, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr** On May 10, 2017, Charter mailed Mr [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications

October 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] *** Charter is continuing to review Mr***’s issue Charter will continue to be available to Mr [redacted] should he have any questionsCharter’s direct contact information has been provided for future reference Regards, Corporate Escalations Charter Communications Tell us why here

March 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] C [redacted] involving a service concern Charter’s records reflect that on February 22, 2017, Ms [redacted] contacted Charter to transfer service to her new addressUpon review of the interaction, Charter determined that Ms [redacted] ’s telephone number was not transferred to her new residence as requestedOn March 6, 2017, Charter corrected the error and confirmed that Ms [redacted] ’s Voice service was operating at the level of expectancy A Charter representative contacted Ms [redacted] on March 8, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations