Cheap Favor Shop

We emailed our customer the tracking numbers once they were input into the system and the order is being delivered on 9/*

This is the worst company I have ever done business withI tried to contact them after I order never showed up and you can never get a live personI placed the order on my credit card was officially charged on Its now and I still haven't received my package, I finally got a response from one of their customer service rep who stated that my order was damaged in transit & was returned to them which was I'm suspecting is a very dishonest responseI needed these favors for and now I'm out of $& still no favorsSMHThis is not a creditable or professional websiteSave yourself from aggravation & stress!! Shop any where else but here!!!

This company obviously does not know what they are doing - Our guest, whose niece is getting married at our Inn was told her order had been shipped May **, I received an email saying it was shipped 5/ [redacted] and would arrive on the ***, and then another email saying it was shipped on the *** - The Wedding is 5/ [redacted] and the package will arrive at the inn 5/ [redacted] - This company is obviously lacking in organization and customer service

We apologized numerous times in emails to the customer for the description that was not 100% clear and we have since updated the description to be clear that the item is not sold in sets of We are not trying to offend the customer by saying there was an oversight but in this case the customer either did not see or fully understand the description that states the item is "Priced for individual sale"We do not wish to offend the customer by saying she did not see this, it was an honest mistake, but because we clearly state in the description that the item is sold individually, that we cannot pay the return shipping costWe are more than happy to accept a return and issue a refund to the customer once the items have been returnedWe have had many customers order this item and we have never had complaints about the quality of this item or the description, but we have updated the description as the customer requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am still astounded that they continue to blame me An empty apology is not an apology I expect a straight-forward apology from the business stating: (1) the description was ambiguous, and the reasonable consumer could assume that the vases were sold as "three bud vases" as in the description, (2) it is not customer oversight, but it is their fault for not being clear in the description In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I ordered $worth of salt and pepper shakers on June [redacted] and it was billed to my credit card June ** My wedding is July [redacted] and by July [redacted] I still had not received my shakers I called times and emailed them before I finally got ahold of someone The representative did refund my purchase but I am very disappointed that there was no communication with me as to why I did not receive my shakers Be very cautious when ordering from this website

We searched our database and found no record of an order placed by a [redacted] or any emails from that name ever sent to usWe recommend for her to check her bank statement and to see who charged her card the $as she probably placed her order with an alternate but similar favor website

At this time, I have been contacted directly by Cheap Favor Shop regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The business was in contact with me, only when I had reached out to them through email or phoneAt every point of contact they refused to take responsibility of the error, and refused any sort of refund or replacement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I had my lawyer send an email to the business and they contacted me that day [redacted] ***

At this time, I have been contacted directly by Cheap Favor Shop regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They sent half glasses and supposedly the first box had gotten damaged and returned to themby ***I still have not heard from them by email if they are shipping the that is paid for I have no tracking number nor shipping info from themI check with them weekly regarding this and only get an email saying they will ship soonThey never say how many they are shipping when asked There is no communication from them unless I interact with them firstThey never even told me the first box was damaged and return until I inquired about getting box 2offirstI have all the emails from them I just don't know how to send them to you for your records In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

DO NOT use this company to purchase your favorsThey are EXACTLY what they say they are CHEAP! Let me briefly outline my experience with this company You don't get to sample the favor you are actually planing on purchasing in a larger quantitySome may not see anything wrong with this however when you are PAYING for the sample you should get what you are wanting on the favor You would think a sample (item) would take 3-days tops to ship to your doorTry 3-weeks I waiting before receiving mine, now imagine my frustration when the favor didn't even have my design on it Not only did it not have my design, it was chippedNow, they blamed it on transit but there is no way because the thing they did do correct was pack it, it was packed in so much paper and so tight, they way the chip was this is not possible If you were to place a larger quantity for the favor of your choice, you will pay LOTs of money in Shipping AND a $SET UP FEEA SET UP fee for

We did admit to a mistake in this order and we worked to get the additional glasses made and shipped out as soon as possibleWe spoke with [redacted] , who is the persona who placed the order, paid for it, and is having it shipped to her home address and she agreed that if it is delivered by 5/ [redacted] then everything would be okayWe completed the order and added a few extra glasses and shipped 2-day air to arrive on 5/ [redacted] as we promisedWe were contacted by ***, who filed this complaint, but since he was not the person who placed the order we informed him that we had already come to a resolution with our customer and that the order would be fulfilled in that matter

This review is for Cheap Favor Shop.com ( [redacted] uses the same contact info.)I asked for a sample which was received but realized I requested the wrong size so I called and was able to talk to someone about an order for the larger size I was charged but then did not receive the 2nd sample It took me a week and several phone and written requests to finally get someone on the phone so they could send the sample at no charge I was assured I would get it by a certain date but it was late because of the weekend We still liked the product but then the web site wasn't functioning properly for me to feel comfortable orderingAgain, I haven't been able to get anyone on the phone or email (three days now) to ask about a proof or ordering questions I'm beginning to wonder if they are a legitimate companyIt's a shame because we like their product and they have a good promotion but terrible business practices and customer experience (not reliable at all) Part of the business is outsources to WishRocket but I'm not sure what part of the business they operate We do not trust them based on our experience and other similar reviews and will look for our wedding favors elsewhere

Contacted company many times by phone and by email with defective merchandise problem They don't return calls and emails are "we made a ticket number for you and someone will get back to you Which they usually don't They did return emails on asked for a picture of the merchandise, so I sent pictures Then I got an email on May [redacted] saying they will give me a full refund for my inconvenience Still don't have the refund and I have emailed times since and none has gotten back to meIts now June ***

I ordered my personalized glasses along with gift boxes on They took more than a month to be shipped out and were delayed twiceI was offered no status update and I had to try to contact their company via phone(no one ever answered) live chat and through emailAfter finally getting a response I was told an estimated ship dateUpon arrival of my order I was extremely unhappyThe gift boxes were not included in my shipmentThe glasses were mostly smudged and of the glasses were double printed or had markings on themI contacted the company and they asked for pictures with out any type of apology on behalf of their companyI sent picture and they said they would ship out new glasses and the gift boxesI have not received and email regarding status of my order and have not received the boxes or glassesThis has been over weeks and I have sent many emails with no responseI will never order from this company again and I am extremely unhappy with my product which

We ordered approximately $worth of "engraved" glass mugs for an upcoming wedding, as wedding favorsThey arrived on and about 3/of them are damagedIn addition, they were not engraved, like the website specifies that they would be, they simple stuck letters/designs on the mugs to fit the design that I choseWhen we opened one of the twelve boxes, the letters were peeling off of the mugs, and if they werent peeling off than parts of various letters/numbers in the designs were missing/scratched offI have contacted this company five times since 416, both on the designated phone number and through their websiteI have not received a response of any kind, and the phone numbers go to voicemails

My fiancee and I purchased engraved ozstemless wine glasses from Cheap Favor Shop for our upcoming weddingThey were supposed to be shipped out three weeks after the purchase date of January **, I received an email about four weeks after purchasing the glasses saying that I would soon get tracking numbers for the shipmentI never received a tracking number at that timeI emailed the customer service email address about three weeks after that time and received no response or refundI emailed again and received a short response simply stating that tracking numbers were being emailed to me Cheap Favor Shop said that our glasses would be shipped and arrive to us three weeks after our purchase date, which means we should have received them by February *, The items finally arrived today (March *, 2016) in poorly packaged boxes with no protective packagingThe only type of haphazard protection that they had prioritized was a sticker on the boxes saying "glassware:

On April [redacted] I ordered personalized Mason Jar Party Favors My card was debited $on that day As of I still have not received the jars or a tracking number to show that it was shipped I have contacted them via the [redacted] number times starting the first week of May Each time they have said they are being shipped that day and I will receive an email with the tracking number I have not received a tracking number or the product The times are the times that I was able to get though I have called about times They do not answer the phone most of the time

DO NOT ORDER FROM THIS COMPANY- - Placed an order for stemless wine glasses on January [redacted] - was promised deliver of them for February **Reached out to them from 2/ [redacted] - 3/ [redacted] and finally received an email on March [redacted] and they said there was an issue and they were going to be shipped on March [redacted] and be delivered by March Today is March [redacted] and the glasses are no where in sightMy 50th birthday party is on Saturday and looking at these other reviews I have no faith that they will be here and just disputed the charges on my credit cardI have left several voicemail messages and sent several emails and have not heard back from anyone since March EXTREMELY POOR CUSTOMER SERVICE - DO NOT USE THIS COMPANY - GO ELSEWHERE! If I saw these reviews before I would never have placed the order - - - TRUST ME - THE PRICES ARE TRULY TOO GOOD TO BE TRUE!!!! DO NOT ORDER FROM THIS COMPANY!!!

I purchased a product on line in which I thought I was purchasing mason jars and labels for a my weddingI was charged $for labels that I could have printed from a computer myselfI contacted the company on several occasion through email and phoneI called and spoke to someone on and advised that I had sent an email previously about requesting a return shipping label, as I wasn't satisfied with paying $for labels I could have printed myself and that I wanted a refund It didn't include mason jarsI was advised that they would be processing my return request and I should have a return label emailed to me within minutesI wanted a few days before contacting them by email on March [redacted] I have been getting nothing but the run around since I requested a refundThey tried to say that I requested personal labels there is nothing personal about the labels that I requestedthey are not monogram or have any of my personal information on themthe label was