Chemainus Mini Storage & Services

This email is pertaining to the claims departmentEach girl that has answered the phone in that department has horrible customer phone etiquette and don't how to talk to people Do they understand that when they understand when they answer the phone customers can hear just how nasty you sound? Yesterday, I spoke with a girl, (I said girl intentionally) her name was Janet and her professionalism is an understatement Your job as a customer service person is to listen and advise not interrogate a customer as if you are a lawyer I'm quite sure if you were a lawyer you WOULD not be working at United Equitable Insurance Company, because you would have a law degree All of you girls need to drink of cup of compassion before you come to work

The worst thing that could happen to you instead of being hit by an uninsured driver, is being hit by someone with this insuranceIt honestly leaves me speechless how this misrepresentation of an insurance company is still in businessI really feel sorry for the people that don't do their research and end up insured with this companyTheir body shops are sketchy, their customer service is nonexistent and they care nothing about your inconvenience

Was pulled over on Interstate northbound when there insurer struck another vehicle which almost killed the Northfield police officer and struck my BMW 750i on March 1st around 12amTheir insurer was faulted by Illinois State Trooper and was cited twice and given a mandatory court dateFiling claims with both insurers at the time not fully aware who was at*** insurance made me aware of majority fault by the accident and fully explained why they denied my claim and offered to help in anyway to prove who was at fault and help me get my vehicle fixedI was never able to speak to anyone at United Equitable, always a voicemailSo I ended up filing a vrievance with Illinois department of insurance It seemed as though once I filed that, everything just went south even moreI was finally able to speak with MrAntonio *** at United Equitable and his first words weren't greetings just "did you file a grievance against us with IDinsurance?" And my response was "

On December 5th I was involved in an automobile accident severely damaging my Nissan SentraI called in the accident and filled out all documents promptly but now get no call back at allI called my insurance broker and they reached a live person and stated they are just waiting on the value of my vehicle to determine if it is a total lossI work for Nissan repair facility I know it does not take this long to find out the value of a vehicle that is not in a rare formAll of the review online point to horrible serviceI have a month old son and no car to car for him withI purchased gap insurance do if the car is totaled I just need to know so I can replace the vehicleBut now I am in limbo in the dead of winterI think they need to be held accountable for the lack of follow up and customer service and should not be allowed to do business unless changes are madePlease reach out to this company I hope you get more answers than I did

My car was hit by a driver who was not paying attention on the road while park at walgreens parking lot 9/30/2016, I have complied and submitted every they asked me to submit within a week of the accident They refuse to provide me with a rental vehicle, it is almost month now since the accident I still have a car and my car is still sitting at me resident not drivable I spoke with Laura at the claim department who is supposed to be working on my claim Every time I speak with her she seems to give me different stories First she said once all of my paper works are in she will start the process and give me a rental carThree weeks from the day of the accident she told me that they have everything and they are now reviewing and I should give them timeI gave them one week or so, weeks after the accident I called her, this is when she told me we can not move forward because they paper works are not finalized I still don't have any means of transportation to work, my car is n

I was in an accident on November 29, at 1:pm in Chicago, ILThe woman who hit my car was at fault since she ran a red lightWhen I called her insurance, United Equitable Insurance, they told me I would have to wait daysWithin those days I sent in medical records and bills and they obtained the police report I have been constantly calling them and working with them to make sure I sent all the records they needed, but they told me they couldn't go further with my claim because their insured hadn't turned in all her paperworkOn January 23, I called to see the status of my claim and was informed that I was denied because their insured said she did not run a red light, but that I did insteadI asked them to look at the police report again because I was not listed as unit and in the report there is a witness who gave a statement saying the woman insured by United Equitable Insurance struck my carThey told me they could not go by the police report because they