Cheryl's

We are very sorry that your order arrived just before Christmas on the 22nd when you had requested delivery on 12/ We unfortunately experienced some unforeseen issues with a new system that was implemented in the fall and also some staffing challenges at our distribution center We have a training opportunity that is being addressed with agents to ensure we provide a consistent message to our customer The agent that told you we could refund the $to your credit card and send a $savings pass to replace the Groupon was correct The refund and savings pass were both processed on 12/ Please contact us if you have any other questions or need further assistance We are so sorry for your inconvenience

RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] The $refund back to my credit card posted on 01/30/18, but the promised $credit certificate just arrived in the mail today, 02/09/Now that it has been resolved to my satisfaction, you can close Complaint # [redacted] .But, I am extremely dissatisfied that the Revdex.com would take it upon themselves to close this without allowing adequate time for the promised resolution to arrive[redacted] *** [redacted] ***

As I explained to Mrs [redacted] this morning it takes 3-days for a refund to process Her refund began processing today at 9:07am and full refund for $will be given I will monitor daily and when I see refund has been issued in full can email her if she wishes

We are very sorry for the delay in delivery of this customer's items We experienced delays in deliveries due to high volume, some unforeseen issues with a new system that was implemented in the fall, and some challenges in staffing at our distribution center A full refund has been issued for the Cheryl's items on this order It appears [redacted] was purchased separately and a request has been sent to our Loyalty Department to take care of this cancellation and refund of [redacted] Someone from that department will get in contact with the customer concerning cancellation We apologize for the inconvenience this customer was caused

Our Finance Department is researching this issue currently so we apologize for not getting back sooner So far our records show the refunds were processed but we are working with our Corporate Finance Department and Paypal to see where the discrepancy is We will follow up with the customer as soon as we have an answer

The customer's account has been updated to have her removed from any physical marketing material that has been previously sent to her She may still receive catalogs that are already in process of being sent along with labels that have been created as we do those a few months in advance The customer can contact us at 1-800-443-or [email protected] if any further issues

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted]

This customer has already been refunded in full for her orders and is being sent a reshipment at a higher value than her orders purchased previously Her reshipment is scheduled for delivery on 3/ We consider this purchase appeased and consider this matter closed

We are very sorry your item was not delivered by the requested delivery date We experienced some delays in deliveries due to some issues we encountered with a new system that was implemented in the fall and had some challenges with staffing in our distribution center which compounded our difficulties in meeting all requested delivery dates A refund has been initiated for the entire amount and the customer should see the credit within 7-business days to their Apple Pay account We are very sorry for the inconvenience you were caused

We experienced delays with some of our deliveries due to a new system implementation in the fall that caused us some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order The customer's order was delivered a day later than requested so we have refunded her order in full per her request We apologize for the inconvenience

We apologize that the one of the customer's items arrived one day later than requested A refund for shipping of $has been initiated and will be seen as credit to her credit card within 3-business days The offer that the customer purchased in December was for Passport at a special price of $and then she would be sent a $Rewards card and free cookies within 4-weeks She purchased Passport on 12/11/ We are sending the Free cookies with the $Rewards card to the customer and she should receive this item next week The customer can certainly contact us at 1-800-443-or email us at [email protected] if there is anything further we can do for her

We are extremely sorry your item was delivered later than requested Unfortunately we encountered some issues with a new system implemented in the fall and also some staffing challenges in our distribution center These items caused some delays in our preparation and shipping and we apologize that your order was effected We have initiated a refund for the remainder of your order and apologize that it was not taken care of initially You should see the credit for $within 3-business days Again, we are very sorry for the inconvenience you were caused Please let us know if there is anything further we can do for you

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meAlso, thanks for locating the promotion that no other person could find

We experienced delays with some of our deliveries due to a new system implementation in the fall that caused us some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order We are very sorry this customer's order delivered later than requested due to those items We have issued a full refund on this order and encourage the customer to contact us if there is anything further we can do for them We apologize for the inconvenience they were caused

We are very sorry that this customer’s order was delivered later than requested and this was due to the delays we encountered with a system implementation we had in the fall that caused us some unforeseen issues and the difficulty in keeping staffing levels to where they needed to be in our distribution center to process all our customer gifts This customer has been refunded in full and if there is anything further we can do for her we encourage her to email our Customer Service department via the Contact Us link on our website We are sorry for the inconvenience she was caused

Our apologies to this customer for the birthday gift arriving a day later than requested We are refunding the gift in full and our customer should see the refund for $within 3-days We are so very sorry for this inconvenience and if there is anything further we can do for this customer we encourage them to contact us at [email protected]

Thank you for your prompt attention to my concernsIt seems that no further action may be requiredI've attached the two email communications that I sent to Cheryls from (1/11/and 12/22/17) and the response emailI received another email later in the evening that I would also receive the remainder of my cookie orderThe tracking details listed 1/14/as the date to receive my packageAt this time I see no need to take this matter any furtherI'm going to trust the company to do as they have said they would doI only asked to receive what I had paid for, but they have promised to make ammendsThank you very much for your consideration and timeYou've been so very helpful

We are very sorry that you did not receive your order as the tracking shows it was delivered on 12/ The tracking for the other item on your order shows it was delivered on 12/so we are sorry for the delay Per your request we are refunding your account for $for the order you did not receive and for your other item arriving later than requested We are so sorry for the inconvenience you were caused Please let us know if there is anything further we can do for you

We are extremely sorry your items delivered later than requested Unfortunately we ran in to some unforeseen issues with a new system implemented in the fall, some staffing challenges at our distribution center, and very high volume of holiday business These items combined caused us to miss some shipping deadlines and therefore some items were delivered late We are very sorry this happened with your gifts and a full refund on both orders has been issued in the amount of $ Please allow 3-business days before seeing the credit to your credit card Again, we are sorry for the inconvenience you were caused and if there is anything further we can do to assist you please let us know

I have called the customer and let her know we rarely substitute but do have a policy surrounding substitutions The only way to 100% verify what each individual received would be to call each one of them and she did not want us to do that I offered a discount on the order and the customer accepted