Cheryl's

Your feedback is of the utmost importance to us, as we want you to have a positive experience.Please accept my personal apology for the late delivery of your gift and the confusion surrounding the tracking of your order.We have issued a refund of $You should be able to view your refund in
your online account within approximately to business days.We have also issued two savings passes via your email address on file.Thank you again for your important contribution to our companyI truly appreciate your business and comments, and look forward to the opportunity to better serve you in the future.Sincerely,Cheryl's

I have called the customer and let her know we rarely substitute but do have a policy surrounding substitutions. The only way to 100% verify what each individual received would be to call each one of them and she did not want us to do that. I offered a discount on the order and the
customer accepted

We are extremely sorry your order arrived much later than requested. It appears the dozen you were inquiring about did arrive on 1/18/and fulfillment was delayed due to some flavors not being available to ship until 1/11/18. We are very sorry that you were not notified during that process. We have initiated a full refund for the dozen that arrived late for $which you should see credited to your credit card within 3-business days. We are also sending a $savings pass for your inconvenience and that will arrive in your email within 3-days. Please let us know if there is anything further we can do for you

We found that we did have an address in our system for a business that was a duplicate of this customer's address We have since updated the business customer's contact address and information We have also verified that Ms***'s account has been flagged in our system to not receive
any additional catalogs Please let me know if there is anything else that is needed.Sincerely,*** ***Supervisor of Customer Service

We apologize if the customer was given information that the agent misunderstood. Passport free shipping applies to most items except for specials that specifically state Passport is not accepted, cookie cards, gracelets, and cookie clubs. The free shipping also only applies to deliveries
that will be made during the week. If the customer requests overnight or Saturday delivery there is a small charge for expedited delivery. We highly recommend the customer refer to the Terms and Conditions here https://www.cheryls.com/passport-terms-and-conditions for detail concerning the Passport program or contact the Loyalty Department at 1800-Flowers at 1-800-993-with any questions

We are very sorry your item did not deliver until 12/27. Unfortunately we encountered issues with a new system that was implemented in the fall and also had some staffing challenges at our distribution center so some of our items were delayed in shipping timely. These delays also
increased our call volume greatly so we apologize you had long wait times. A full refund was issued on your order on 12/27. We are very sorry for this inconvenience

until my FULL REFUND for $is reflected on my account I want this complaint to remain OPEN I did speak with KATHY in the corporate office today 11/15/at 10:AM EDT and all she could do was make excuses and apologize?!

We are very sorry that you did not receive your order as the tracking shows it was delivered on 12/20. The tracking for the other item on your order shows it was delivered on 12/so we are sorry for the delay. Per your request we are refunding your account for $for the order you
did not receive and for your other item arriving later than requested. We are so sorry for the inconvenience you were caused. Please let us know if there is anything further we can do for you

Order *** has been refunded in fullThe refund was processed on 2/18/in the amount of $A savings pass in the amount of $was emailed to the customer on 2/18/

We are very sorry that your order arrived just before Christmas on the 22nd when you had requested delivery on 12/18. We unfortunately experienced some unforeseen issues with a new system that was implemented in the fall and also some staffing challenges at our distribution center. We
have a training opportunity that is being addressed with agents to ensure we provide a consistent message to our customer. The agent that told you we could refund the $to your credit card and send a $savings pass to replace the Groupon was correct. The refund and savings pass were both processed on 12/21. Please contact us if you have any other questions or need further assistance. We are so sorry for your inconvenience

We are extremely sorry your item delivered later than
requested. We experienced some delays in deliveries due to some issues we encountered with a new system that was implemented in the fall and had some challenges with staffing in our distribution center which compounded our difficulties in meeting all requested delivery dates. A full refund was processed for your order on 12/along with a savings pass that you should have received in your email. We are very sorry for the inconvenience you were caused

We are extremely sorry that we had to cancel the order for the lemon cake for this customer as we encountered a shortage and unable to fulfill this order. We notified customers as soon as we were aware of the issue but also understand the notification could not be more timely. This
customer has been refunded in full per their request and if there is anything further we can do for them they can certainly contact us. We are so sorry for the inconvenience

The customer's account has been updated to have her removed from any physical marketing material that has been previously sent to her. She may still receive catalogs that are already in process of being sent along with labels that have been created as we do those a few months in advance.
The customer can contact us at 1-800-443-or [email protected] if any further issues

We are extremely sorry your items delivered later than requested. Unfortunately we ran in to some unforeseen issues with a new system implemented in the fall, some staffing challenges at our distribution center, and very high volume of holiday business. These items combined caused us to
miss some shipping deadlines and therefore some items were delivered late. We are very sorry this happened with your gifts and a full refund on both orders has been issued in the amount of $145.49. Please allow 3-business days before seeing the credit to your credit card. Again, we are sorry for the inconvenience you were caused and if there is anything further we can do to assist you please let us know

Our apologies to this customer for the birthday gift arriving a day later than requested. We are refunding the gift in full and our customer should see the refund for $within 3-days. We are so very sorry for this inconvenience and if there is anything further we can do for this
customer we encourage them to contact us at [email protected]

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI appreciate the effort and sincerely hope that this leads to an improved customer service experience

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

The notes from the agent that took the call on 12/indicated a $savings pass was being issued for late delivery. The savings pass for $was sent to ***@*** .com on 12/12. Notes on 12/from agent say customer did not receive $savings pass and was then
offered a $savings pass. That savings pass was sent to customer at same email address as above on 12/15. We still show that savings pass as active with a $balance that is good for use up to 12/15/17. The saving pass for $was inactivated when the $savings pass was sent.The offer of the for $is a general offer made at the end of a sale and are made up of pre-made items of cookies that are not a create your own order. This is an offer that is for the general public with a wider audience. We offer create your own items as part of our web and catalog offerings but those items are not offered as add on deals.A create your own box count of wedding cookies are being shipped to the customer per her request will be delivered by end of week 12/30. I have called the customer and asked for name and address of colleague she would like the other box of cookies sent to. As soon as I have that information I will send a count box to them also.Our apologies for the follow up responses on the savings passes. Those agents and Supervisors that handled her calls are being coached about the proper follow up skills

We are very sorry your item did not get delivered as requested. We stand behind the freshness of our products and if your recipient in any way was not satisfied with the quality of the product we will gladly replace with a comparable item. Your order has been refunded in full for $
and you should see this credit to your credit card within 3-business days. Again, we apologize for your inconvenience and if there is anything further we can do for you please let us know

Hi I received a message saying my case was closed out because I did notreply to resolutionThe resolution was Cheryl's was going to reimburse myPayPal account in 3-business daysIts been two weeks now, and they havenot refunded my accountSo it's not over.thank you