Cheryl's

I called our customer on 2/and apologized for her experience We are shipping replacement items to her recipients at no cost to her and she said she was satisfied with this response Also emailed the new order information to the customer for her reference Told her if she had any further concerns to contact us and we would be glad to assist

We heard from our sister company The Popcorn Factory that the customer was contacted and this issue has been resolved to the customer's satisfaction and that this complaint was considered resolved If anything further is needed from us please contact us at [email protected] Thank you

The customer has been refunded in full for the charges $for order [redacted] and was also sent a $Savings Pass for a future order with us or any of our sister companies The refund was processed on 1/4/and the savings pass was sent to her email that same day

Order [redacted] has been refunded in fullThe refund was processed on 2/18/in the amount of $A savings pass in the amount of $was emailed to the customer on 2/18/

We apologize that this customer is having difficulty using her [redacted] Our Fine print with a [redacted] purchase for Cheryl's is listed below and there is no mention of a [redacted] being used as cash.The Fine PrintPromotional value expires Sep 30, Amount paid never expires.Limit per person, may buy additional as giftsLimit one voucher per transaction at Cheryls.comOffers and Offer Codes cannot be combined or used with any other promotions or discounts offered by Cheryl’s and are subject to these restrictions and limitationsOffer not applicable on service and shipping charges and taxesBefore the promotional value expiration date, minimum purchase equal to the full offer value requiredUpon the promotional value expiration date, in the event the code is not redeemed, the code shall be reduced to the amount paid by customer ($15.00), and in the event of redemption for less than the amount paid, then customer shall be issued a gift certificate for the difference between the amount partially redeemed and the amount paidGift certificates are issued by Merchant’s affiliate, Fresh Gift Cards, IncVoid where prohibited© Cheryl & Co.Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.The gift item mentioned by Ms [redacted] did have a restriction where promotion codes (which [redacted] is used as a promotional code) cannot be used Advertisement below We have many, many options where the customer can choose items that are $or more where restrictions do not apply We encourage the customer to contact our call center at ###-###-#### for assistance on choosing a [redacted] eligible item or view our on-line catalog for other options.The Best of Buttercream Sampler?????Be the first to reviewWe have created the ULTIMATE box of Cheryl’s buttercream frosted cookies just for you! This outstanding assortment includes all-time favorites like classic vanilla cut-outs and flower cut-outs, triple chocolate, our birthday sprinkle and wedding cake cookies, key lime white chocolate, orange citrus, lemon burst and strawberry sugarOf course, we couldn’t leave out our decadent raspberry chocolate, mocha latte, butter pecan and salty caramel chocolate, just to name a fewThirty-six cookies in all, eighteen different varieties – for only $+ FREE GROUND SHIPPING! If you like buttercream this is the assortment for you Our cookies are individually wrapped and freeze great, so stock up for summer!cookies.OU D.$+ FREE SHIPPING A $value!This special offer cannot be combined with Promotion Codes, Reward Cards and Shoprunner

We are extremely sorry your item delivered later than requested According to Fed Ex the item arrived on 12/ Unfortunately we experienced some shipping delays due to a new system implementation we had in the fall and also some challenges with staffing in our distribution center We are sorry your item was effected by these circumstances A full refund has been initiated and you should see credit to your credit card within 3-business days Please let us know if there is anything further we can do for you

We experienced delays with some of our deliveries due to a new system implementation in the fall that caused us some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order We are very sorry for the delay especially since this was for an event that was already planned We have issued a full refund for this order and apologize again for the inconvenience this caused We encourage customer to reach out to our Customer Service via our Contact Us feature on our website if there is anything further we can do

We are very sorry your ordered delivered later than requested and that it was not the exact item you selected We try very hard not to substitute items but if we happen to run out of stock of a component we do the best we can to upgrade the item selected and try to match as closely as possible to what the customer requested Since this gift was paid for with a savings pass/gift card we have issued savings passes that were sent to your email We have sent savings passes over the amount purchased and hope you will find that solution satisfactory The Customer Service Manager has called and left a message for this customer as follow up to ensure satisfaction

We are very sorry that one of your items delivered later than requested We have issued a refund for $on order that did not deliver until 12/ You should see the credit to your credit card within 3-business days The other items show as delivering on the requested delivery date of 12/ Please let us know if there is anything further we can do for you

We are extremely sorry your orders arrived later than requested Unfortunately we experienced some delays due to a new system implemented in the fall and also some staffing challenges in our distribution center We apologize that your order was effected by those issues We have initiated a full refund for all three orders that were delivered late You should see these credits within 3-business days We are also sending you a savings pass to replace the one used on one of your orders Again, we are very sorry for the inconvenience and please let us know if there is anything further we can do for you

We are very sorry your items delivered later than requested. We unfortunately experience some unforeseen issues with a new system implemented in the fall and also some challenges with staffing in our distribution center. We apologize that your items were effected by this delay. A... refund for $82.90 was processed on 12/20 for your Cheryl's items. Your request for cancellation and refund of Passport has been forwarded to our Loyalty Department which handles Passport issues. They will be contacting you after your request has been processed. We are very sorry for the inconvenience you were caused and please let us know if there is anything further we can do for you.

It seems as though the company answered with a horrible attitude Is Cheryl’s aware that if you are in a seasonal business then what you promise should be honored? If I make an order ten days ahead for it to arrive on a certain day, then you should assure you send it off ON time to arrive on the date YOU promised! If your company can’t fulfill this then specify on or around I have read your reviews and you do this to LOADS of customers! Now, I would like what you before promised and a refund of the Passport amount I shouldn’t have to take all these steps to get a proper response filled with resentment Now, I never want to have dealings again! Please make this happen because I never want to call your company again l!

We apologize but we are unable to find any notification of a requested cancellation of the cookie club prior to 1/1/when this customer called. The call is documented as taking place on 1/and we did cancel and refund the January shipment for $21.98. This refund was processed on
1/3/18. The club has been canceled per the customer's request and they will not receive or be charged for any further shipments. As a courtesy we are refunding $for the December shipment since the customer says they contacted us about the January cancellation

We have reached out to this customer with an apology as there was a misunderstanding on our agent's part that the special still did apply at the time the customer wanted to make the purchase. The agent experienced a system problem with the order being accepted and we are having our IT
department look at the reason the Month Pre-Pay item did not go through. Our Customer Service Manager has offered to assist with placing the order at the sale price for this customer. Waiting for their reply

We are very sorry your item was delivered later than requested. We experienced some delays in deliveries due to some issues we encountered with a new system that was implemented in the fall and had some challenges with staffing in our distribution center which compounded our difficulties in
meeting all requested delivery dates. Your order has been refunded for $to your credit card and $in savings passes will be sent to your email to make up for the gift card and groupon that was used on your purchase. We are very sorry for the inconvenience you were caused

We have double checked all correspondence that comes in to our email system and do not find anything from the customer's email address provided in this complaint and also the email address that is tied to her account. There are notes from the call agent where the customer requested to have the
ship method expedited and that was done. We do not send confirmations when a ship method has been changed or a message has been updated unless we receive the request from the customer verbally or via email. Since we did not receive an email we were unaware this request had been made. I will send a follow up with the requested information to the customer today, May 22nd

We are very sorry your gift was delivered later than requested. Unfortunately we experienced some delays in delivery this season due to some unforeseen issues with a new system that was implemented in the fall, some staffing challenges in our distribution center, and very high holiday
volume. These items caused some of our deliveries to happen later than usual and we apologize that this effected your order. A full refund has been issued to your credit card and you should see the credit within 3-business days. We are very sorry that you were inconvenienced

Customer is being issued refund of $on credit card and a $Savings Pass for use of Groupon Both will be processed within the next 3-days.Thank you,

We are very sorry for the difficulty in reaching our Customer Service department as we experienced extremely high call volume due to customers calling to check on the status of their orders. We had delays with some of our deliveries due to a new system implementation in the fall that caused
some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order being delivered as requested. A full refund has been issued per the customer's request. We apologize for the inconvenience they were caused

We are very sorry for the difficulty in reaching our Customer Service department as we experienced extremely high call volume due to customers calling to check on the status of their orders. We had delays with some of our deliveries due to a new system implementation in the fall that caused
some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order being delivered as requested. The customer's order did deliver on 12/and the order was refunded in full. We are very sorry for the inconvenience this customer was caused and if there is anything further we can do encourage them to contact us