Cheryl's

We are extremely sorry your orders arrived later than requested. Unfortunately we experienced some delays due to a new system implemented in the fall and also some staffing challenges in our distribution center. We apologize that your order was effected by those issues. We have
initiated a full refund for all three orders that were delivered late. You should see these credits within 3-business days. We are also sending you a savings pass to replace the one used on one of your orders. Again, we are very sorry for the inconvenience and please let us know if there is anything further we can do for you

I am rejecting this response because:It did not resolve the issue of not being able to order an itemI would like a refund of my purchase of the ***This was easily able to be resolved but they have chosen not to We used to order a lot of items but we will never do business with Cheryl's again after thisSuch great customer serviceIt is completely unacceptable to expect that I pay more than the store value for cookies because I bought a ***I called customer service and there are no items that would result in me not having to pay additional out of pocket moneyI went to the store at *** this weekend and the cookies were less than $a pieceIf I order online and use my ***, I am paying $for cookies! That is a complete ripoffPlease refund my $and we will call this relationship overTerrible customer service.
Regards,
*** ***

*** *** ***Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***.No NameI just received a full refund posted to my credit account for the cookiesI am satisfied with this.Thank you,***

As I explained to Mrs*** this morning it takes 3-days for a refund to process. Her refund began processing today at 9:07am and full refund for $will be given. I will monitor daily and when I see refund has been issued in full can email her if she wishes

First, I have NOT been contacted by The Popcorn FactoryThe person or persons who indicated this are liars!!Second, nothing has been resolved!! Again, the person or persons who indicated this are liars!! In fact, I have sent multiple emails to both The Popcorn Factory and 1800Flowers with NO response, and I have the emails to prove itYet again, these companies are being dishonestThey lack professionalism, customer service, ethics, and respect!! This is ridiculous, why cannot anyone just pick up the phone and call me instead of telling lies, and treating me like I am a nobody?!?!?These companies screwed up, now they need to own their mistakes and fix the problem!! I can still, and will, call the authorities if I cannot get this resolved...and I want a SUPERVISOR OR MANAGER!!

We experienced delays with some of our deliveries due to a new system implementation in the fall that caused us some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order. The customer's order was delivered a day later
than requested so we have refunded her order in full per her request. We apologize for the inconvenience

The customer has been refunded in full for the charges $for order *** and was also sent a $Savings Pass for a future order with us or any of our sister companies. The refund was processed on 1/4/and the savings pass was sent to her email that same day

*** *** *** Sent: Friday, December 22, 11:AMTo: [email protected]: Fwd: RefundThe continuing sagaI had gotten no response since I started calling and emailing 12/Last night and this morning they have sent emails but
they have not addressed resolution as I requested given the delays and lack of response before this. Sent from my iPhoneBegin forwarded message:*** *** ***Date: December 22, at 10:32:AM ESTTo: [email protected]: RefundInsult to injuryYou are now telling me to track my orderIt’s so old that the tracking information disappearedI have been asking for the name of the person who signed for this (in a large office tower, not at the suite you were to have this delivered to) and you haven’t responded. I am asking for an apology and credit to my card for the ** and *** orders. Sent from my iPhone

We are extremely sorry your item was delivered later than requested. Unfortunately we encountered some issues with a new system implemented in the fall and also some staffing challenges in our distribution center. These items caused some delays in our preparation and shipping and we
apologize that your order was effected. We have initiated a refund for the remainder of your order and apologize that it was not taken care of initially. You should see the credit for $within 3-business days. Again, we are very sorry for the inconvenience you were caused. Please let us know if there is anything further we can do for you

We apologize for the lack of information provided to you as we did identify some training opportunities with some agents that were not interpreting tracking information correctly. We immediately provided some retraining of those agents that were not giving out completely accurate
information. We had a number of deliveries delayed due to some unforeseen issues with a new system we implemented in the fall and also some challenges with staffing in our distribution center in gift preparation and packing to get our gifts out timely. Our call volume became extremely high due to the delays and unfortunately resulted in some long hold times. We show one gift was received on 12/and the other on 12/with a refund to your shipping for the late delivery. If there is anything further we can do for you please contact us. Again, we are very sorry for any inconvenience you were caused

We are very sorry your order delivered later than requested. Unfortunately we experienced some delays due to issues with a new system implemented in the fall and also some staffing challenges in our distribution center. These delays drove calls to our call centers causing long hold times
which we apologize greatly for that inconvenience. We apologize that your orders were affected and unable to be delivered on time. We have initiated a full refund for your items and you should be able to see those credits within 3-days to your PayPal account. Please let us know if there is anything further we can do to assist you

Please accept my sincere apology for any confusion that may
have occurred in regards to
your orderYour comments and suggestions are very important to us, as we want you to have a positive experience.
A refund of $has been issued to you accountYou should
be able to view
this credit
in your online account within to business days.
I will also be forwarding an original updated receipt of the
purchase including taxes today. You will receive a separate refund receipt via
email within approximately hours
We value your business with Cheryl’s: therefore, I am
sending you an electronic
Savings Pass/Gift Card towards a future purchaseThe
savings pass will be emailed to you within business days
Thank you for bringing this error to our attention and I
hope we can earn your trust
in the future

We are very sorry for the delay in delivery of this customer's items. We experienced delays in deliveries due to high volume, some unforeseen issues with a new system that was implemented in the fall, and some challenges in staffing at our distribution center. A full refund has
been issued for the Cheryl's items on this order. It appears *** was purchased separately and a request has been sent to our Loyalty Department to take care of this cancellation and refund of ***. Someone from that department will get in contact with the customer concerning cancellation. We apologize for the inconvenience this customer was caused

Good Morning Kathy- I wanted to touch base with you to let you know that I had spoken with a representative over the phone from Cheryl’s and accepted their consolation which was that they had sent a box of cookies to me and they are also sending a box to my colleague (who is the person that ‘generated’ their inability to pack/pick a certain customer request for fulfillment. Apparently, unfortunately I was unable to respond back to Revdex.com on-line within a required amount of time to satisfy their remedy being out for two weeks at holiday and then a hectic week at work. All in all, yes I am satisfied with their final handling of the situation. Thank-you

We did experience some delays on our holidays orders delivering by some of our customers requested delivery dates due to some unforeseen issues and we apologize your order was effected. We are extremely sorry that the refund nor the savings pass had been processed before today. A
refund for $has been initiated today and the customer should see credit within 3-business days. A savings pass for $has been initiated and the customer will receive within 3-days in her email. We are very sorry for the inconvenience this has caused. Please let us know if there is anything further we can do

We heard from our sister company The Popcorn Factory that the customer was contacted and this issue has been resolved to the customer's satisfaction and that this complaint was considered resolved. If anything further is needed from us please contact us at [email protected].
Thank you

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meAlso, thanks for locating the promotion that no other person could find

We experienced delays with some of our deliveries due to a new system implementation in the fall that caused us some unforeseen issues and we also encountered some labor challenges in our distribution center which affected this customer’s order. We are very sorry this customer's order
delivered later than requested due to those items. We have issued a full refund on this order and encourage the customer to contact us if there is anything further we can do for them. We apologize for the inconvenience they were caused

We are extremely sorry for the late delivery of your items and that you experienced long hold times with our customer service call center. Unfortunately we experienced issues with a new system that was implemented in the fall and we also had some unforeseen staffing challenges in our
distribution center. Those items combined caused us to have some gifts deliver later than requested. A manual check will be issued to you for the full amount of $81.96. Please allow business days before receiving the check. If there is anything further we can do for you please let us know. We are very sorry you were inconvenience for your event

Thank you for reaching out to us at Cheryl'sYour comments and suggestions are very important to us, as we want you to have a positive experience.Please accept our sincere apologies for the confusion and late delivery of your orders.We have issue the following refunds on your orders:$issued
back to your credit card on 12/17/15$ issued in the form of an emailed savings pass on 12/15/ (to replace what was used on your order)$issued back to your credit card on 12/22/15$total of the funds returned to you for the late deliveries.We value your business with Cheryl's; therefore, I am sending you an additional Savings Pass via email to be used on a future purchaseYou will receive this within the next business days.Thank you for bringing this error to our attention and I hope we can earn your trust in the future