Cheryl's

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

I called our customer on 2/and apologized for her experience. We are shipping replacement items to her recipients at no cost to her and she said she was satisfied with this response. Also emailed the new order information to the customer for her reference. Told her if she had
any further concerns to contact us and we would be glad to assist

Thank you for reaching out to us at Cheryl'sYour comments and suggestions are very important to us, as we want you to have a positive experience.Please accept our sincere apologies for the confusion and late delivery of your orders.We have issue the following refunds on your orders:$issued
back to your credit card on 12/17/15$ issued in the form of an emailed savings pass on 12/15/ (to replace what was used on your order)$issued back to your credit card on 12/22/15$total of the funds returned to you for the late deliveries.We value your business with Cheryl's; therefore, I am sending you an additional Savings Pass via email to be used on a future purchaseYou will receive this within the next business days.Thank you for bringing this error to our attention and I hope we can earn your trust in the future

We are very sorry that you did not receive a call back when requested. We experienced extremely high call volumes related to some shipping delays we encountered before the holidays which also resulted in some long hold times. The actual charge to your account was $and the other
amount for $is an authorization that will fall off according to your bank rules. We processed a full refund for your order in the amount of $which was processed on 12/27. We are very sorry your items delivered later than requested and if there is anything further we can do for you please contact us via our web site using the Contact Us selection

We are very sorry your ordered delivered later than requested and that it was not the exact item you selected. We try very hard not to substitute items but if we happen to run out of stock of a component we do the best we can to upgrade the item selected and try to match as closely as possible
to what the customer requested. Since this gift was paid for with a savings pass/gift card we have issued savings passes that were sent to your email. We have sent savings passes over the amount purchased and hope you will find that solution satisfactory. The Customer Service Manager has called and left a message for this customer as follow up to ensure satisfaction

We are extremely sorry your item delivered later than requested. According to Fed Ex the item arrived on 12/19. Unfortunately we experienced some shipping delays due to a new system implementation we had in the fall and also some challenges with staffing in our distribution center.
We are sorry your item was effected by these circumstances. A full refund has been initiated and you should see credit to your credit card within 3-business days. Please let us know if there is anything further we can do for you

Cheryl’s*** Thank you for your helpI received notification from PayPal that refunds were processed as requestedI’m sure this only happened because of your communication with the company. I had also asked for an apologyCheryl’s didn’t even contact me to tell me about the refund, let alone apologizeBut I consider it case closed, and lesson learned, i.ethat the company was sold and things have changed. Thank you, again

We are very sorry that one of your items delivered later than requested. We have issued a refund for $on order that did not deliver until 12/26. You should see the credit to your credit card within 3-business days. The other items show as delivering on the
requested delivery date of 12/22. Please let us know if there is anything further we can do for you

Thank you for your prompt attention to my concernsIt seems that no further action may be requiredI've attached the two email communications that I sent to Cheryls from (1/11/and 12/22/17) and the response emailI received another email later in the evening that I would also receive the
remainder of my cookie orderThe tracking details listed 1/14/as the date to receive my packageAt this time I see no need to take this matter any furtherI'm going to trust the company to do as they have said they would doI only asked to receive what I had paid for, but they have promised to make ammendsThank you very much for your consideration and timeYou've been so very helpful

We are very sorry for the misunderstanding about the charges to the customer's account. The customer was charged $in the beginning. The item the customer ordered was no longer available so a substitution was made of an item at a greater value. An adjustment was applied
to the backend system, however since this was PayPal the charge is applied at the beginning of the transaction and in this case we did not go back and make the correct adjustment to the customer's PayPal account. A refund for $has been initiated to the customer's PayPal account. We apologize that a substitution had to be done and we try very hard to provide the product the customer selected but in this case we ran out and upgraded the order so that a gift could be delivered on time. We encourage the customer to contact us if there is anything further we can do for them

We are very sorry your orders delivered later than requested. We experienced some delays in deliveries due to some issues we encountered with a new system that was implemented in the fall and had some challenges with staffing in our distribution center which compounded our difficulties in
meeting all requested delivery dates. I did find that this order and the others you sent all delivered before Christmas. A savings pass was issued on 12/so please let us know if you did not receive it via our Contact Us form on our web page or let us know if there is anything else we can do for you

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

I was able to verify that all items that were ordered by Mr*** were delivered to the recipients (per our shippers website). I have called and left a message with Mr*** apologizing for the errors and that we have refunded the order in full. The charges for $were
credited to his account on 12/($23.98) and 12/($139.97). I apologized for the delay in getting back to him and offered for him to call me personally if there is anything further I can do or any other input he would like to provide

RE: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #*** *** The $refund back to my credit card posted on 01/30/18, but the promised $credit certificate just arrived in the mail today, 02/09/Now that it has been resolved to my satisfaction, you can close Complaint #***.But, I am extremely dissatisfied that the Revdex.com would take it upon themselves to close this without allowing adequate time for the promised resolution to arrive.*** *** *** *** *** *** ** ***

We are extremely sorry your order was delivered later than requested. We experienced some delays in shipping some of our gifts due to a new system that was implemented in the fall and also challenges with staffing in our distribution center. We apologize that your gift was effected due
to those circumstances. We have refunded your order in full and the credit was processed on 12/22/17. We apologize for your inconvenience and please let us know if there is anything further we can do for you

We are very sorry your items delivered later than requested. We unfortunately experience some unforeseen issues with a new system implemented in the fall and also some challenges with staffing in our distribution center. We apologize that your items were effected by this delay. A
refund for $was processed on 12/for your Cheryl's items. Your request for cancellation and refund of Passport has been forwarded to our Loyalty Department which handles Passport issues. They will be contacting you after your request has been processed. We are very sorry for the inconvenience you were caused and please let us know if there is anything further we can do for you

This customer has already been refunded in full for her orders and is being sent a reshipment at a higher value than her orders purchased previously. Her reshipment is scheduled for delivery on 3/1. We consider this purchase appeased and consider this matter closed

The offer of $is still available through 1/29/and the customer can certainly take advantage of this deal between now and 1/29/18. The customer can either place the order on-line by selecting item *** or calling our call center at 1-800-443-and an agent will assist her in placing the order. We apologize for any previous misunderstanding and certainly look forward to assisting her

Too many errors have been made on this entire first transaction with this merchant to date and until my REFUND is hard posted to my account this complaint is to remain OPEN I check my account on a daily basis and just DISPUTED this transaction with my bank since the charge has hard posted to my account for $however no pending credit is reflected yet?! Also since the shipping address is incorrect I do not expect to receive any shipments form this merchant since they are too cheap to have any shipments STOPPED and RETURNED to shipper for fedex smart post tracking #*** to date Apparently they do not need sales since they ship to incorrect addresses and do nothing to resolve the issue but claim refunds have been processed The corporate office was so passive in their response to my complaint I get the feeling they are not concerned at all for Customer SATISFACTION Only excuses are made for WHY incorrect items are not addressed and fixed to avoid exactly this type of transaction situation Will never refer anyone I know to this merchant or any affiliated companies if they can not process transactions involving money accurately!!!!!

We are very sorry for your experience with our call center and apologize that you were disconnected when agents tried transferring your calls. We are very sorry your items delivered later than requested. Unfortunately we encountered some unforeseen issues this year with a new system that was implemented in the fall and also experienced some challenges with staffing in our distribution center. Those items combined caused some shipping delays and we apologize that your gifts were effected. The item for DU Assoc was delivered on 12/and signed for by *** The other item for *** was delivered on 12/18. We have issued refunds for both of those orders in full for an amount of $83.76. You should see that credit within 3-business days to your PayPal account. Again we apologize for the inconvenience you were caused and if there is anything further we can do for you please contact us