Cheryl's

I have verified that the charge to Mr***'s credit card was a one time charge of $on 2/8. The other item he is seeing for $on 2/7 is an authorization that goes through the bank before the actual charge is assessed. If that authorization has not dropped off his credit
card then it is an item for him to address with his credit card company. After his call to 1800Flowers they issued a refund of $that was applied to his account on 2/9/17. Mr*** is a member of the Passport program so per the terms and conditions below the membership is automatically renewed annually and the credit card on file is charged the annual fee. Your paid Membership in the Passport Program is valid for one (1) year from the date of your enrollment and is automatically renewed annually and billed to any credit/debit card on file, including the credit/debit card used on your most recent purchase upon the anniversary of your enrollment for successive one-year periods, at the then current rates for the Passport ProgramPrior to the automatic renewal and billing, we will notify you in advance (via the email you used at the time of enrollment) of (i) the pending renewal, (ii) the then current fees and charges applicable to the Passport Program, and (iii) where you may find more information about the Passport ProgramWe will also send you an additional email confirming your renewalShould you elect not to renew your Membership, you may cancel at any time prior to the renewal by emailing us [email protected] your credit/debit card on file with us will not be chargedWe certainly apologize if he had asked to speak to a Supervisor and was not given that option. If there are any further questions please feel free to contact me

We are very sorry your order delivered later than requested and that you did not receive consistent information. The late order was due to issues we encountered with a new system that was implemented in the fall and also some staffing challenges in our distribution center. We apologize
your order was effected by those issues. Your order was shipped with fresh product as we didn't prepare orders until ready to ship. We have refunded both orders that you mentioned. One for $- refunded on 12/and the other order for $14.99. We have also sent a $savings pass to you as of 12/16. We are very sorry for your inconvenience and please let us know if there is anything further we can do for you

We apologize that the one of the customer's items arrived one day later than requested. A refund for shipping of $has been initiated and will be seen as credit to her credit card within 3-business days. The offer that the customer purchased in December was for Passport at a
special price of $and then she would be sent a $Rewards card and free cookies within 4-weeks. She purchased Passport on 12/11/17. We are sending the Free cookies with the $Rewards card to the customer and she should receive this item next week. The customer can certainly contact us at 1-800-443-or email us at [email protected] if there is anything further we can do for her