Amber, with customer service, was friendly and helpful in setting up the appointments I was surprised at how fast they could come to the house
Devaan was the Technician and he was very friendly, prompt and courteous He explained all to my brother and answered questions, which was very helpful Very professional
The company seems to have a very helpful type of routine set up for taking care of customers, that I really liked
They will be my go to company from now on
The customer service representative, Jannine, that booked my appointment was friendly and promptThe HVAC technician, Buddy, did a fantastic job; he really went above and beyond
David N at Bud Anderson did a good job as well as the technician that came weeks ago The manager seems to have a major attitude issue and was very condescending on the phoneWe paid a premium price to get a good quality reliable furnace, which was a mistake,as it requires constant maintenance and has required hundred of dollars in repairs after only year If you don't have them come out and pay a service charge continually, all of the little tiny tubes get clogged up What it amounts to is a more expense unit is NOT any more reliable They all need constant service or they break down To say that I am very disappointed is an understatement
Service text was AMAZING! He was very polite and worked at a fast paceI for sure would recommend Bud Anderson to anyone who has an a/c or heating problem
We have used Bud Anderson Heating &Cooling for years, and their team of service reps have always been a cut above in their courtesy,professionalism, and excellence in service Thanks Bud!
Anthony Hwas on time, friendly, efficient and informativeHe went out of his way to answer my questionsI would highly recommend Anthony Hand Bud Anderson
David did a great job in keeping us informed when he was not able to arrive at the scheduled time and reset the appointment time
We think he took care of our problem but time will tellHe also rechecked other areas of the installation to be sure all were sealed properlyGood job
An excellent customer service experience Heather Cwas a pleasure to talk to She scheduled the appointment quickly and professionally, at a time that was convenient to me Eddie Lperformed the semiannual inspection and testing of my heat pump He did a superb job He was prompt, polite, professional, and very knowledgeable I had some questions, which he answered patiently and completely
Eddie was very prompt and on time, knowledgeable, very friendly and answered our questionsBud Anderson got back with us in approximately a half hour to set up a time and date to replace our hot water heaterI find it hard to believe another company could out do Bud Anderson for customer service
George and Mary T
Heather C, receptionist, was very helpful in setting a date for the next inspection of my furnace She has a pleasant voice and efficient
Eduardo G was on time, very helpful in explaining what he was doing and what needed to be done and polite
Scott did an inspection on the furnace todayVery nice and friendlyHe called prior to arrival and arrived earlier than appointment time which was fine with meHe was professional and did a thorough job
All of the staff that helped me with my plumbing problem were polite and helpful The
on site service staff gave me their business card, introduced themselves, and were very polite They immediately assessed the situation and explained their plan to fix the leaking toilet and the broken faucet They explained my options and the prices involved, then I picked the best optionI am happy the the results and everything was spotless
Every experience here with Bud Anderson , both installers and tech's have been both very professional and pleasant I would highly rate Bud Anderson Heating/Air in this areaThis firm hires good dependable workmen
A year old combination Heat and Air unit quit working on 3/27/
A Bud Anderson Tech came out and said he found the blower motor had burned out and the Heat exchanger was rusted and needed to be replaced Also, the duct work had been installed improperly and needed to be rerouted at a cost of approximately $7,and possibly would need a full replacement of the unit at a cost of $to $10,
We called another local dealer who came out on 3/29/and found the only thing wrong was the control board at less than $
Everything is working fine now
Very NEGATIVE experience with Bud Anderson Not only did he not find the real problem he misdiagnosed evry other thing he said was wrong
We have a twice-yearly maintenance program with Bud Anderson Heating and Cooling, Inc They have come through for us when we really needed themThey fixed our heating system when it conked out on a very cold night and saved us from roasting by going up Into a sweltering attic to fix our air conditioning system one very hot summer day Their emergency response is great! And, with our maintenance plan, we only had to pay for parts in each instance,
Amber, with customer service, was friendly and helpful in setting up the appointments I was surprised at how fast they could come to the house
Devaan was the Technician and he was very friendly, prompt and courteous He explained all to my brother and answered questions, which was very helpful Very professional
The company seems to have a very helpful type of routine set up for taking care of customers, that I really liked
They will be my go to company from now on
The customer service representative, Jannine, that booked my appointment was friendly and promptThe HVAC technician, Buddy, did a fantastic job; he really went above and beyond
David N at Bud Anderson did a good job as well as the technician that came weeks ago The manager seems to have a major attitude issue and was very condescending on the phoneWe paid a premium price to get a good quality reliable furnace, which was a mistake,as it requires constant maintenance and has required hundred of dollars in repairs after only year If you don't have them come out and pay a service charge continually, all of the little tiny tubes get clogged up What it amounts to is a more expense unit is NOT any more reliable They all need constant service or they break down To say that I am very disappointed is an understatement
Service text was AMAZING! He was very polite and worked at a fast paceI for sure would recommend Bud Anderson to anyone who has an a/c or heating problem
We have used Bud Anderson Heating &Cooling for years, and their team of service reps have always been a cut above in their courtesy,professionalism, and excellence in service Thanks Bud!
Great service, fast response, awesome fast jobHighly professional! Would recommend to others
Always pleased with the summer/winter check up on my heat pump....always on time which helps me a lot
Anthony Hwas on time, friendly, efficient and informativeHe went out of his way to answer my questionsI would highly recommend Anthony Hand Bud Anderson
David did a great job in keeping us informed when he was not able to arrive at the scheduled time and reset the appointment time
We think he took care of our problem but time will tellHe also rechecked other areas of the installation to be sure all were sealed properlyGood job
NICK L was very professional and efficient in the performance of his jobIn my opinion a credit to his company
An excellent customer service experience Heather Cwas a pleasure to talk to She scheduled the appointment quickly and professionally, at a time that was convenient to me Eddie Lperformed the semiannual inspection and testing of my heat pump He did a superb job He was prompt, polite, professional, and very knowledgeable I had some questions, which he answered patiently and completely
Eddie was very prompt and on time, knowledgeable, very friendly and answered our questionsBud Anderson got back with us in approximately a half hour to set up a time and date to replace our hot water heaterI find it hard to believe another company could out do Bud Anderson for customer service
George and Mary T
Heather C, receptionist, was very helpful in setting a date for the next inspection of my furnace She has a pleasant voice and efficient
Eduardo G was on time, very helpful in explaining what he was doing and what needed to be done and polite
Shows up on time and does quality workVery professional
I would recommend Bud Anderson to everyoneThe service was quick and everyone was very friendly and helpful
Scott did an inspection on the furnace todayVery nice and friendlyHe called prior to arrival and arrived earlier than appointment time which was fine with meHe was professional and did a thorough job
All of the staff that helped me with my plumbing problem were polite and helpful The
on site service staff gave me their business card, introduced themselves, and were very polite They immediately assessed the situation and explained their plan to fix the leaking toilet and the broken faucet They explained my options and the prices involved, then I picked the best optionI am happy the the results and everything was spotless
Every experience here with Bud Anderson , both installers and tech's have been both very professional and pleasant I would highly rate Bud Anderson Heating/Air in this areaThis firm hires good dependable workmen
A year old combination Heat and Air unit quit working on 3/27/
A Bud Anderson Tech came out and said he found the blower motor had burned out and the Heat exchanger was rusted and needed to be replaced Also, the duct work had been installed improperly and needed to be rerouted at a cost of approximately $7,and possibly would need a full replacement of the unit at a cost of $to $10,
We called another local dealer who came out on 3/29/and found the only thing wrong was the control board at less than $
Everything is working fine now
Very NEGATIVE experience with Bud Anderson Not only did he not find the real problem he misdiagnosed evry other thing he said was wrong
We have a twice-yearly maintenance program with Bud Anderson Heating and Cooling, Inc They have come through for us when we really needed themThey fixed our heating system when it conked out on a very cold night and saved us from roasting by going up Into a sweltering attic to fix our air conditioning system one very hot summer day Their emergency response is great! And, with our maintenance plan, we only had to pay for parts in each instance,