Choice Recovery, Inc.

We have confirmed that *** *** was responsible for services for *** and *** ** and this balance is still outstanding We have confirmed the last four of the ssn as *** and date of birth for *** as 11/7/ If Mr*** believes this is identity theft and his
children are not *** and *** **., we encourage him to file a police report and send a certified copy to us

I have not received any email or the attachment from the choice recovery regarding the agreement that I signed with the *** *** of round lakeThey are consistently lying about what they are doingI left multiple messages to Tessa (choice recovery), and she never responded to my callsI called the choice recovery again yesterday (after talking to the Revdex.com), and Tessa told me that she cannot discuss anything with me because she doesn't handle my acctanymoreShe said, it is forwarded to the person named China M***I left her a message and she called me backI told her the same thing that I told Tessa on July 15th that the payment was made prior to receiving any statement from the choice recovery as the *** *** of Round Lake sends me the billing statement every monthMsM*** stated that her company mailed out the letter on July 5th, which was different from what they had told the Revdex.comAnyway, I told her that she was not disclosing the accurate information because I did not receive the letter from them until July 15th, and the payment to the *** *** was mailed out on July 10th I told her let's make this dispute very simpleI asked her to provide me confirmation or proof of mailing through the USPS that she mailed it out on the July 5thThen I told her that I will make the paymentShe said, " I am not willing to do that."By the way, she said, the conversation was being recorded so she can provide you the copy of the conversationI kept telling her that I will make the payment if she can prove what she is telling me is trueI am not asking too muchI only want the proof that she had mailed the statement as she stated (July 5th)If this was the case, then they can argue that I made the payment after receiving their statementBut China M*** kept saying that she is not willing to do thatShe did not say she will try to locate the proof, but she said, she is not willingI asked why she is not willing to work with me to resolve the case, but she she kept saying that she is not willing.The bottom line is that I am willing to make the payment if what they are telling is true, but it is notWhen I spoke with the Revdex.com rep yesterday, she said, she received the attachments with signed agreements (with my name on them)Well, I asked the same documents from the choice solutions more than three weeks ago, but I still have not received themAccording to what they had told the Revdex.com, it seems like they were suppose to send me the email with the attachmentsBut I did not receive any email from themI checked both junk and inbox, but I don't see any email from the choice recoveryAre the documents truly signed by me? Why aren't they sending me the same documents that they are sending you? Please ask them to send me the proof of mailing (from the USPS) that they had mailed the letter as they said on July 5th, I will make the paymentAlso the copy of agreement so I can review if they are indeed my signatures Again, thanks for your service

They told my wife there were accountsThe agent told her that one would be paid in full and the other would be deleted after being paid. *** ***

The alleged debt occurred in Jacksonville, FL and any consumer collection agency must be licensed where the debt occurred per Florida statues

I am rejecting this response because whether it was a mistake or not the supervisor stated that it cannot be removed because its illegal and that is a statement which violates the Fair Credit Report Act and this needs to be removed because it is illegal for you to tell me that it is against the law to remove a collection
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID *** and I am unsure how to interpret the responseDoes this response mean that if the debt can be validated, I will pay the debt and have the collection removed from my credit bureaus?
Regards, *** ***

Choice Recovery, Inc mailed a copy of the itemization of charges today (5/21/15) via US Mail Please give some extra time due to a holiday weekend If the consumer would like to provide a fax phone line, we would be willing to fax this notice The consumer would assume all liability of third party disclosure if they choose to receive a fax regarding this protected health information

We received Mr ***'s dispute and validated it He then requested no further contact and his phone number(s) were removed from our system We will not attempt to contact Mr *** regarding this validated debt in the future.Should Mr *** wish to provide a identity theft report after he
files with his local police department, you are welcome to send this to us At this time, *** Clinic feels confident this is a valid debt

Choice Recovery is a third party collection agency collecting on behalf of our client *** *** of Clay County We have a business associate agreement that allows us to collect on their behalf If Ms*** needs further information as to how third party collection agencies are permitted to collect on delinquent accounts, we feel this is giving legal advice or a legal opinion We will not be able to provide her additional explanation on this

The consumer's debt is with *** *** of Clay County We are the third party debt collection agency for this company.We are attempting to validate the consumer's debt with this company and will respond via US mail within days

I asked that a contract or documentation bearing my signature be provided to meYour company has purposefully and willfully ignored my specific requestThis company assumed the debt when they bought it allegedly This is not a legal validation of any kind but mere hearsayProvide me with the requested documentation and invoice that corresponds to the date of service in questionThe time frame has passedIf you cannot validate this account LEGALLY please delete it from your records and all credit bureausPlease do not to attempt to negate my request again!

Our client, *** ***, has updated the balance due to reflect the consumer's most recent payment The balance due is $ We have sent the consumer a notice to reflect the balance via US mail to the address on file.On this account, any unpaid portion remaining after
January 15, is eligible to report to the credit bureaus If the balance is paid before this date, no amount or record will be sent to the credit bureaus Should the consumer need other payment arrangements, please call our office to discuss

In agreement with our attorney and insurance carrier, we do not remove from credit for payment We will update our records (and forward to the credit bureaus) any payments made on these accounts and will update as paid in full once the account is satisfied
In regards to a settlement,
there is no settlement available on these accounts The original creditor already made credits to the account as allowed by her insurance carrier The balance is due in full

This letter is to inform you that I am disputing the information placed by the BetterBusiness Bureau and Choice Recovery, LLC, ** *** ***, as inaccurate information.I am requesting that you remove the inaccurate information from the Better BusinessBureau and Choice Recovery.Make sure to look at the documentation I am submitting that proofs that *** ** *** at *** *** *** *** ** *** was paid by *** *** ***Iam disputing directly with *** ** *** the amount that was paid to her by the ***
*** *** because of the negligent dental services I receivedI am requestingthat she reimburses the amount paid to her by *** *** *** or to pay for newdental services to rectify her negligent dental services.I am disputing and requesting from the Revdex.com to remove the incorrectinformation placed by Choice RecoveryThanks

Ms*** is correct in stating that we cannot give her protected health information as we don't have this information We have offered to send her a medical release so we can obtain these records for her but she stated she will not sign the releaseWe will attempt to validate the debt again
with our client and send the results US Mail Her is being reported to the credit bureaus as disputed

Choice Recovery has verified all information on this account with *** Plastic Surgery (Dr*** ***) The client has no record of a conversation with *** *** since February 24, and no payment was made.We would love to help the consumer resolve this issue but without confirmation
from the client of an error on the account, we are unable to meet the consumer's request If there are further questions we can help the consumer resolve, please contact us

We have addressed the consumer's complaint with our client and they are willing to have the account removed from *** ***s credit report due to billing issues We have sent *** *** a letter confirming the removal request via US Mail We apologize the consumer felt his experience with
Choice Recovery was negative We have reviewed the call and followed our internal process for complaints
If the Revdex.com feels we can be of further assistance, please feel free to contact us

Choice Recovery's interpretation of the Fair Credit Reporting Act is data furnishers (Choice Recovery) must attest to the accuracy of the information provided to the credit bureau The information we are reporting is accurate
Choice Recovery has provided notice of the debt via US Mail and in telephone conversations We have made attempts to explain the policy and reasoning behind our decision on credit reporting and deletion for payment
We will not honor *** ***s request for deletion

The company Choice Recovery is lying about sending me information and calling me. They have never attempt to call one time, but never left a voicemail. As I open all of my mail and has never received anything. I also always check my voicemails, and have never received any. However, the biggest issue I have is they have never even sent a validation of debt. Which is required by law per Consumer Financial Protection Bureau.Choice Recovery tried to call one time (Tuesday, 01/31/2017, 9:55am), but never left a message. (see attached labeled ***) I could not answer due to being at work. *** only shows calls as minute. So anything less will still show as minute (for instance a second call). The average time it takes to call, wait for the voicemail and to leave a voicemail takes a minimum of to minutes. (My phone is set to rings) This proves that they did not leave a voicemail. They only tried to call one time and never tried again
Regards,
*** ***

this issue has not been resolved. A simple response stating that they'll reach out on my behalf does not correct their error. Further, I have received no notice that their committed action has been taken.As proof that this is not resolved, I have attached a screenshot of the still-active collection obtained via logging into my TransUnion account this morning, Oct 18, 2016. Again, this is a service that is COSTING ME MONEY to obtain due to their lack of due diligence in correctly identifying and submitting this collection. This is their error, not mine.Please do not close this complaint until I confirm that it is actually resolved. You're welcome to call me if you have concerns or require additional information
Regards, *** ***