Choice Recovery, Inc.

Due to *** *** request for no contact, we are unable to contact the consumer directly Please give us express consent to send this information to the address provided in this complaint

We have received confirmation from Dr*** ***'s office the amount in collections is accurate and valid The consumer refused a minimal payment plan with the original creditor prior to being turned over to collections Consumer agreed to services and amount due in estimated
services (see attached) Choice Recovery is attempting to collect on a valid and outstanding debt The credit bureaus have been notified of Ms***'s dispute.Should the Revdex.com have further questions, please let us know

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11984497, and find the resolution is satisfactory to me
Regards,
Chelsea B***

Attached please details from our call recording software with the calls we confirm were made from our office. Also please find the system notes of detailing letters (dates and times) that were sent from our letter company. "SN" for "Sent Notice" confirms the letter was printed and mailed by our provider. We request the Revdex.com not provide the attachments to the public since both contain information that would personally identify this consumer

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me.When will they remove
Regards, *** ***

You can submit any information to Choice Recovery at ***@choicerecovery.com We will not be able to respond with confidential account information but will be happy to answer general questions

The consumer with an account in our office is an adult and was at the time of service She will need to give permission to Choice Recovery for a third party (even a parent) to be involved in conversation If the consumer would like to call us, we will be happy to discuss this matter with
her or take her direction to speak to with a step-father Any payment made on this account was made to the original creditor They may have a different policy in place

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

The date of service on *** *** Emergency Care Group is 05/23/2017. We have searched PACER and do not believe this to be included in the bankruptcy. We spoke directly to Ms*** regarding this issue over the phone today. Should Ms*** have additional documentation
filed with the Federal Court system, we will be happy to review

I did receive a copy of a bill showing very littleI went back and checked all the payments I have submitted and none of the payments that I have made were on this bill and I asked for an itemized statement showing ALL payments made by me and my insurance companyAlso the bill they sent me was dated 12-12-and I never received this bill last year, as I spoke about before
Regards,
*** ***

We understand Mr***'s concerns Choice Recovery doesn't have a "Pay-to-Delete" program Any account that is credit reporting will be updated with any payments on a monthly basis

Notification was sent to the address provided to our client, *** *** *** Care, on July 8, and August 5, We will send another notification to the address the consumer provided in this complaint

*** *** *** paid *** ** *** *** at *** *** *** ** *** for the dental service of two crownsThe Dental services provided by J*** ** *** were negligent - the crowns broke and fell off two hours after the dental service was providedI would like for Jane R Mays to reimburse the amount paid to her or pay for the service of two crowns, and to rectify the information she placed in Choice Recovery

I did not receive a call nor any voicemail providing call back informationWhen I called originally requesting information, I was told it would be mailed to meThat never came to fruition. If I cannot be given explanation of this debt, I cannot conceive why I should be held accountable for itThis seems unfair and abusive
Regards,
*** ***

Our client, *** ***, has withdrawn this account from collections We have requested the removal of the account with the credit bureaus. While we feel that this was a misunderstanding between the consumer and our client, we apologize it was not resolved when she was in the
office

It is very unfair not to remove it after it is paidIt is only a $dollar collection for a dr bill that I didn't even know was thereIf I had known, I would have paid a $billThis is keeping me from getting a loan for a house that my family desperately needsI would greatly appreciate it if they would remove it
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: My complaint centered around the fact that different accounts are listed "In Collections" on our credit, when in fact it was one machine (a CPAP machine), so to list different accounts, including at least one for under $is ridiculous, when all only add up to $This is just mean and despicable businessI do not know why the card was declined because it is a Flex account (unless I wrote the numbers down wrong) and I have used it for more than that amount since then several timesI have spoken to a rep from *** and I will be paying it through them, since Choice Recovery continues to be rude and discourteous, including the rep I spoke toI have been trying to verify the charges and have been dealt with in a terrible manner Our previous CPAP was covered completely by insurance. *** took our insurance information, volunteered to see what our coverage was, and then told me it would be completely coveredThey did NOT say that was after a $3,deductible(Again, our previous machine was fully covered) *** "talked" me into an upgraded machine since insurance "fully covered" it, which was not true, so that extra cost was bore by me. In November, *** *** said the purchase price of the machine "had been fully met", which confused us. I spoke to a *** rep in January, and was told that our account was showing a $balance, again confusing us, when we continued to get notices from Choice Recovery. While I was asking the questions why and abiding by the days to submit responses, accounts were placed "In Collections" on our credit report. I have YET to have a conversation with a representative of Choice Recovery that wasn't hostile. I will be paying the app$bill on Friday through ***
Regards,
*** *** ***

This is not acceptable to meYes it is accurate that it was in collections but now it is paid and should be removed not just marked paid/
Regards,
*** ***

While we do not agree with the consumer's argument in full, we did not have a valid address on file to send a validation notice We will agree to request the credit bureaus remove this account from her file Notice of this intention will be sent via US Mail to the address the consumer
provided in this complaint

Information regarding correspondence with Dr***'s office is incorrect - they did not offer a payment plan - I did not hear anything from them for a year and then received a statement. After receiving the statement, I contacted them and informed them about not hearing from them, receiving the statement and my current financial situation. At that time, they told me that they could not help me, it had been turned over to collections. As I stated, collection agency said they would look into it and I did not receive any further communication from them! Furthermore, they stated it would not be turned over to the credit reporting companies until resolved - again, I never heard from them again - either a call or in written format!Regarding the document provided, payment amount was marked out on the last paged and signed by someone other than me. I did not consent to this and had spoken to the office many times after receiving the first bill
Regards, *** ***