Chop Sticks Restaurant

Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it appears that the matter may have been resolved However, I have to wait until the next billing cycle (about end November) before I can review the bill and see if I am receiving credit for the erroneous charges Also, this bill and all follow up bills should remove the erroneous charge for the OPT out line item.So for now, this matter should remain open until the next bill arrives from National Grid Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Although I appreciate that National Grid will look into this matter, as it stands as a 100% disabled veteran I was taken advantage of by this National Grid approved installerGreen Synergy goes as far as to billet this in their advertising as well giving consumers a sense of securityNothing short of the requested refund plus repairs to the damage that the company did to my house will satisfy the conditions of an acceptable and responsible response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They have not taken steps to resolve it They do not care about endangering the life of an infant They will only respond to problems after the fact, after there has been explosions or death They don't care about prevention Since they have a monopoly in NYC for natural gas, they don't have to care They just care about collecting your money Sincerely, Henry L**

Consumer case with the PSC and was handled accordinglyConsumer was satisfied

I have received the check for the full amount, so the matter is resolved Thanks to Dawn R [redacted] at National Grid for the help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:they were unresponsive and unreachable for weeks at a time From the date that our gas was turned off (WITH NO NOTICE WHATSOEVER) to the time it was restarted took almost weeks WEEKS without a hot shower, dryer, washing dishes Entire weeks went by without any communication from the company The only reason things got moving is because we brought it to the attention of Senior executives in corporate relations Yes we now have gas restored but it was ridiculous how long it took and how ineffective the communication between departments was If this had happened in winter, would they leave a customer in the cold for weeks? After this experience, I say probably Yes Yes, they resolved the issue and yes we were at fault But my complaint remains that the company exhibited complete disregard and lack of integrity when dealing with us In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We sent a serviceperson to the location on November **, and the gas services was found on but the gas was turned off behind the stove The service person opened the T-valve behind the stove

Spoke with customer about setting up an appointment to have remote devices installed on This will resolve the issue of customer receiving estimate billsAlso will refund all non-access fees on the account once remote device is installed

Balance was transfer out of customer account leaving only gas charges for their current account remainingLeft voice mail with name & phone number if customer has any questionsThank you [redacted] ***Customer Satisfaction & Regulatory Compliance.National Grid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

After reviewing your complaint, the gas service was restored on upon receiving an updated medical letterYour medical protection is ineffect until at that time please advise your medical provider to send new letterAny further questions, please contact company at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I agree that the issue has been resolved by the service person who came to my residenceHowever, it has been a very long and frustrating process to get the person to come inI have repeatedly called to asked National Grid to send someone, but they refused until finally I had to take a day off work and go to their customer service location and speak with someone in person Sincerely, [redacted] ***

Tell us why here Beginning March **,2017, Robert Heiss, the customer of record with National Grid had some issues pertaining to the maintanence of the payments on the accountAt one time, the gas service had been interrupted and following a payment and the implementation of a payment agreement the Gas Service Dept within the utility was able to restore the service to the homeThat particular issue occurred at the end of April Each time a payment agreement is implemented on a customer's account, a written version is mailed to the mailing address in order for it to be signed and returned to the utility and kept on file In addition, if any changes or amendments are made to an agreement, the updated version is mailed as well This occurred in May and June of after the customer spoke with a Customer Service Representative At this time an active payment agreement is in place on the customer's account and the gas service remains intact

The customer sent on a payment that was posted on 9/ [redacted] of $ The refund request was processed on 9/**Customer called again on 10/ [redacted] and the customer rep put in a request to stop payment on original check and send a new one Today, 10/ [redacted] they just processed a new refund check which customer should have with work daysRegards National GridCustomer Service [redacted] *** If you have any questions or need additional information, please call Customer Service at ###-###-#### available Monday-Friday, 8:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com

Sorry for the inconvienceA new agreement offer will be mailed to you immediatelyPlease make the downpayment once you receive it and returned the signed copy to us Thanks you, Sorry for the inconvenienceA new deferred payment agreement offer will be mailed to you immediatelyPlease send us the downpayment along with a signed copy of the agreement Thank You, [redacted] Customer Satisfaction & Regulatory ComplianceNational Grid Phone: ###-###-#### Fax: ###-###-####

We sincerely apologize for any inconvenience that we may have caused and would like the opportunity remove any of the obstacles that prevented you from obtaining serviceWe tried to contact you but were unsuccessful and are also having a problem locating the apartment at the propertyPlease call us at your earliest convenience and we hope to hear from you soon so that these issues can be resolvedDawn R***Customer Satisfaction & Regulatory Compliance.National GridPhone: ###-###-####Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had never lived at that addressI had never in my life signed up for electric, this is not meIt is some form of identity theft, I am not jumping threw their hoops In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

National Grid has made contact with this customer regarding the matter and we are in the process of addressing itWe have scheduled an appointment to change the meter at [redacted] ***'s residence free of charge so that moving forward she will start to receive bills that reflect her actual usageOnce the appointment is complete we will be able to see if any adjustments need to be made to [redacted] ***'s account

Revdex.com:in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.My gas has finally been restoredHowever, customer service from National Grid is still terribleI still stand by my complaint that the Customer Service Call Center should be open as late as appointments are scheduled for Sincerely, [redacted] ***