Chop Sticks Restaurant

Revdex.com:At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] The company send me the same form I filled out the first to resolve this issueI have not heard from them for over a monthI send the form again with my proofs.please help me to resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke to a customer representative at National Grid We agreed that I will receive a full cash refund of all no access charges on my account once I email him a photo of the current meter reading We also set up an appointment to have a remote device installed on November ** (or on a date TBD if my landlord is not available that day), but the refund is not contingent on the remote device being installed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

removed the fees from customers account put in a request for refund removed non-access fees form customer account as requested bill account to the index customer sent via e-mail

Revdex.com:At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved It's not fully a great solution but they have contacted meI don't believe it was because of the Revdex.comI believe it was because I called and wrote verified letters relentlessly Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] National Grid finally showed up on August **, but started the work on August *** The job is complete.\

[redacted] , We are reaching out to Credit Protection Associates and have asked them to remove your account from their file and will have them send you a confirmation letter If you have any questions or concerns, please feel free to contact us at ###-###-####Sincerely, [redacted] SrSupervisorCustomer Satisfaction & Regulatory Compliance

Hello, After further reviewing [redacted] complaint I will be waiving the remaining balance on her account If she has further questions please refer her to ###-###-#### and they will be able to confirm the account now has a balance Thank you, Chris

called customer try to leave a message states mail box is full-Would like to set up appointment to have a service tech read the meter again customer was bill to the first actual read since they open there accountAlso would like to put a remote device on meter so customer will no longer receive estimated bills

Re: [redacted] , # [redacted] Dear [redacted] , [redacted] and I met on Thursday, June 9th at 7AM at her house She requested us to add on to her driveway for additional parking The sealer we installed for her on 8/10/is intact She was upset that we hadn't reached out to her We misunderstood the reason for her call as we do not start sealing until June (6/7/16) We reviewed her request for additional parking and we have applied to the city of Brooklyn Center for a variance as the requested area is non-conforming with city ordinances As of 6/13/we have not received an answer from the city I talked with [redacted] on 6/13/and she is satisfied with all we are doing at this time.Sincerely,Steve ***General ManagerAsphalt Driveway Company ***corresponding document attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Personally, I want to thank you for all your help in this matter, I found out about this service through [redacted] , and it has been amazing Sincerely, [redacted] ***

[redacted] , In response to your complaint we have tried to contact you on several occasionsWe have left several messages in hopes that you return our call so that we would be able to resolve your problemWe apologize for any inconvenience in which we may have experienced and would like for you to contact us as soon as possibleAny issues that you have with National Grid can be rectified as soon as we hear from you Thanks, Dawn R [redacted] ###-###-####

We have been made aware of your complaint with the Revdex.com In reviewing your case it appears you opened a gas account on for the address of [redacted] and had service till Nationalgrid never obtained any payments while that account was opened and in your name, the balance is $1, If you did not live at this address, please bring in proof of you other residence into the Nationalgrid officeIf you believe someone opened this account fraudulently in your name, then please go to your local police department and fill out a report for identity theft and then bring that into the officeIf you have any further questions in regard to this matter please call us at ###-###-#### Thank you, Dawn M [redacted] Customer Satisfaction & Regulatory ComplianceNational Grid Phone: ###-###-#### Fax: ###-###-####

We apologize for the inconvenience you may have encounteredNational Grid continually strives to provide exceptional service and attention to its customers and take all customer complaints seriously Our records indicated that your service was shut off for non-payment on Wednesday at 5:40pm regarding loss of service and to report a paymentAn order to turn on service was issued to the field for the next available day 817, as priorityWe attempted to restore the gas service 9:37pmOur technician was onsite with no answer at the door and no response to phone number [redacted] The order was re-issued after you contacted us on at 9:22pm with no answer at the door and no response to phone number [redacted] We were able to finally obtain entry to the home and complete the turn on 8/16/at 4:59pm Our records also indicate that your payment has not posted to the account and may be at risk for termination again If you have any questions or need additional information, please call Customer Service at [redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at [redacted] Sincerely, National Grid

Revdex.com:At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted] .I initially contacted THEM prior to this complaint, and they said they would get back to meMultiple attempts later and I've not had this resolved, and nobody has contacted me or left me a message by phone, email, or mail.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I understand that National Grid has reversed most of the non-access fees pursuant to a statement sent to me by mail, I still have two issues that remain First, the amount of the refund should be $ To date, I have asked the company to confirm that this is the amount of the refund four times, but have not received a response Second, I was promised that the amount of the refund would be deposited into my bank account (and not remain as a credit on the account) I have asked the company to give me the estimated time when these funds will be deposited into my account Again, I have not received a response despite repeated attempts to contact the company To recap, National Grid needs to do the following:(1) Confirm the amount of the refund is $339.69.(2) Provide the expected or estimated time it will take to deposit the refund into my bank account.(3) Deposit $into my bank account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer bill is now a due to customer has not made any payments on this account since customer open the accountCustomer has been billed for a total of plus in late fees for a total of

This matter has been already been given to our executive department to resolve