Chop Sticks Restaurant

Hello, we require customers to call to connect service and also to call to disconnect service. We have no way of knowing when a customer moves out of a house or an apartment. Unfortunately this customer never called to disconnect service. It stayed in her name until the new tenant
called to connect service. In a lot of cases the person leaving keeps the service on until the new tenant applies to avoid the service going off while the new tenant/owner is moving in. Unfortunately we are required to charge the customer of record for the service that was used under their name until they ask us to disconnect the service or a new applicant takes the service over
Thank you,Chris

Tell us why here...On August *, 2016, the complainant's gas service was interrupted due to non payment of a past due balance. After the utility completed its collection notification process, the service was turned off . On November **, 2016, Nationalgrid was contacted by *** *** and
following payment of the outstanding balance, a connect order was issued by the utility representative to have service restored at ** *** *** *** NY. The instructions given to the representative were that the customer was not going to be available to allow access until 10pm however it was permissible for the Nationalgrid serviceman to respond after midnight. It was discovered in order for the gas to be restored, access needed to be obtained through the commercial property adjacent to the apartment. As a result of the time of day, the service had to remain off. The customer then contacted the Customer Contact Center and spoke with a service representative in order to have another appointment established, ideally expedited. Unfortunately, the next available appointment was November 29, which ** *** was advised. The customer requested to speak with a supervisor, at which time contact information was taken and *** *** was advised he would receive a callback as soon as a supvervisor became available. On November **, 2016, a Call Center supervisor attempted to reach the customer via telephone. However, after allowing the phone to ring out, no voicemail or answering picked up therefore no message was able to be left for *** ***. Based on Company records, on December *, 2016, a connect order was again issued and maintained with specific instructions stating that access to the gas meter(s) is through the adjacent commercial business between the hours of 6am-2pm. The service was turned on and remains on at this time

Sorry for any inconvience in which you may have experienced. Your name will be corrected once a copy of your ID is fowarded to us
Thank You,
*** ***
Customer Satisfaction & Regulatory Compliance
National Grid
Phone: ###-###-####
Fax: ###-###-####

Dear ***
*** This letter is to acknowledge that we are in receipt of your complaint to Revdex.com mentioned aboveSince your case is currently under investigation via the New York State Public Service commission, a resolution will be provided from that complaint process We apologize for the delay in responding to your complaint and hope that this resolution is satisfactoryWe thank you for being a National Grid customer Sincerely, Malik W*** SrSupervisor Customer Satisfaction & Regulatory Compliance

Revdex.com:At this time, my complaint, ID *** regarding National Grid USA has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

***corresponding documents attached.RE: ID# ***, *** ***Dear ***, *** and *** *** ordered driveway additions on 9/9/ We scheduled, then graded and based the additions on 9/26/ On 10/7/I met with *** and we inspected the base
We installed tons of base into these additions Over a square foot area this will average inches We dug cores out and teh base was adequate We completed the asphalt paving on 10/19/ On February 25th, Terry, our estimator, met with John *** pointed out some tire marking (shallow tread marks which are common in new pavement). I met with *** on 4/29/to inspect the marking There was no noticeable sinking and minor tire marks, again common to asphalt Enclosed is a letter sent to the ***s on 4/ Within the letter we also state a year guarantee Also enclosed is our care and maintenance slip each customer receives with explanations. At this time nothing warrants repairing much less replacing the driveway additions When and if further movement occurs we can reevaluate for possible service work. Sincerely, Steve ***General ManagerAsphalt Driveway Comopany

At this time, I have been contacted directly by National Grid USA regarding complaint ID ***, however my complaint has NOT been resolved because:
They sent me an email telling me they have moved the disputed value from the disputed old account to my active account, as such I
have put a stop on further payments Why are they not responding to you, does this mean they'll lose their designation?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***

Dear *** ***, As a follow up with the conversation we had on FridayWe have isolated your heating unit pending work that needs to be completed by your plumberOnce your plumber has completed the work, you may contact us back at ###-###-#### to schedule an appointment for one of our service
technicians to recheck the tag on your heating unit

Dear ** ***: This letter is to further clarify our response to you in regards to the complaint filed with the Revdex.com mentioned above. Your bill amount, in part, is determined by the amount of gas that you useWe obtained actual meter reads from your meter on the following days: December *** December *** October *** June *** April *** During the last six (6) months, we’ve obtained actual meter reads and have used those reads to generate your billPrior to installing an automated meter reading (AMR) device on your meter, we were scheduled to read your meter every other month and did not experience any issues gaining accessThis is information is also available in the statement that I sent to you

Called customer and left message on voicemail No fees were charged to the customers account and new remote device was installed on 12/*/ Meter readings going forward should be based on an actual reading by the remote device

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The automated meter reading (AMR) was installed only a few weeks ago.It has not been a month yet.You can't possibly have a new readingThe amount of gas I have been paying has been the same amount since I moved to the premises since Occasionally I will pay more because I will wait two months to pay.Other then that my bill is always between to dollarsLook at the numbersYour estimate is wrong.Your supervisor told me himself on the phone the meter was not read since June meaning you didn't get a accurate reading.I always pay my bill with a credit card thru Western Union so there is trail of paper work that can prove my payments.As this moment I only owe CENTSYour estimated is wrong.Here I am including a copy of my bill and usage since 2014.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will consider the complaint resolved when I actually receive the check I was told it's being sent on 3/**/ Once I get the check, the complaint will be resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
National Grid send a letter saying my account is $But the collect agency still calling me and sending me a letters stating my account is in my credit reportI want National Grid to speak the collection agency.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by National Grid USA regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]It's been over month since our gas was shut off without notice They took $from us last week to move our
meter and have not scheduled a time to install it So now we have not had hot water, cooking or laundry for a week, they have $of our money and are incommunicative about when gas will be restored This is just wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

At this time, I have been contacted directly by National Grid USA regarding complaint ID ***, however my complaint has NOT been resolved because: They have not taken steps to resolve it They do not care about endangering the life of an infant They will only respond to
problems after the fact, after there has been explosions or death They don't care about prevention Since they have a monopoly in NYC for natural gas, they don't have to care They just care about collecting your money
Sincerely,
Henry L**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and it appears that the matter may have been resolved
However, I have to wait until the next billing cycle (about end November) before I can review the bill and see if I am receiving credit for the erroneous charges. Also, this bill and all follow up bills should remove the erroneous charge for the OPT out line item.So for now, this matter should remain open until the next bill arrives from National Grid Sincerely,
*** ***

At this time, I have been contacted directly by National Grid USA regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The sidewalk remains in the same state it wasNo one has fixed itThere is still a hole in the
street.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding National Grid USA has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***