Chop Sticks Restaurant

9/**/2017 After reviewing your complaint, the gas service was restored on 8/**/2017 upon receiving an updated medical letter. Your medical protection is ineffect until 11/**/2017 at that time please advise your medical provider to send new letter. Any further questions,...

please contact company at ###-###-####

The customer sent on a payment that was posted on 9/** of $100.  The refund request was processed on 9/**. Customer called again on 10/* and the customer rep put in a request to stop payment on original check and send a new one.  Today, 10/** they just processed a new refund check...

which customer should have with 10 work days. Regards National GridCustomer Service[redacted]              If you have any questions or need additional information, please call Customer Service at ###-###-#### available Monday-Friday, 8:00am-5:00pm or, for your convenience, visit us at www.nationalgridus.com.

Hello,
After further reviewing [redacted] complaint I will be waiving the remaining balance on her account.  If she has further questions please refer her to ###-###-#### and they will be able to confirm the account now has a 0 balance.
Thank you,
Chris

Spoke with customer about setting up an appointment to have remote devices installed on 11/**/16. This will resolve the issue of  customer receiving estimate bills. Also will refund all non-access fees on the account once remote device is installed.

see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although I have not yet received the refund check I am satisfied with National Grid's response and handling of this matter.
Sincerely,
[redacted]

Balance was transfer out of customer account leaving only gas charges for their current account remaining. Left voice mail with name & phone number if customer has any questions. Thank you  [redacted]Customer Satisfaction & Regulatory Compliance.National Grid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted],
In response to your complaint we have tried to contact you on several occasions. We have left several messages in hopes that you return our call so that we would be able to resolve your problem. We apologize for any inconvenience in which we may have experienced...

and would like for you to contact us as soon as possible. Any issues that you have with National Grid can be rectified as soon as we hear from you.
Thanks,
Dawn R[redacted]
###-###-####

Re: [redacted], #[redacted]Dear [redacted],     [redacted] and I met on Thursday, June 9th 2016 at 7AM at her house.  She requested us to add on to her driveway for additional parking.  The sealer we installed for her on 8/10/2015 is intact.  She was upset that we...

hadn't reached out to her.  We misunderstood the reason for her call as we do not start sealing until June (6/7/16).  We reviewed her request for additional parking and we have applied to the city of Brooklyn Center for a variance as the requested area is non-conforming with city ordinances.  As of 6/13/16 we have not received an answer from the city.  I talked with [redacted] on 6/13/2016 and she is satisfied with all we are doing at this time.Sincerely,Steve [redacted]General ManagerAsphalt Driveway Company [redacted]corresponding document attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are extenuating circumstances in this case. As the former homeowner, I was hospitalized in March 2017 and the last thing on my mind was calling National Grid to disconnect the phone service. After my surgery, I was in rehab for 4 weeks so I was not aware of the late charges until May--which is when I called to contest the charges. Proof of my medical condition can be provided to justify my claim to be excused for any late fees charged by National Grid. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Personally, I want to thank you for all your help in this matter, I found out about this service through [redacted], and it has been amazing.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I understand that National Grid has reversed most of the non-access fees pursuant to a statement sent to me by mail, I still have two issues that remain.  First, the amount of the refund should be $339.69.  To date, I have asked the company to confirm that this is the amount of the refund four times, but have not received a response.  Second, I was promised that the amount of the refund would be deposited into my bank account (and not remain as a credit on the account).  I have asked the company to give me the estimated time when these funds will be deposited into my account.  Again, I have not received a response despite repeated attempts to contact the company.  To recap, National Grid needs to do the following:(1) Confirm the amount of the refund is $339.69.(2) Provide the expected or estimated time it will take to deposit the refund into my bank account.(3) Deposit $339.69 into my bank account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the delay in responding to your complaint and we would like to speak you. We also noticed that your complaint may already be resolved and your service looks like it is active. If this is not the case please contact us at your...

earliest convenience regarding the matter. Thank You,Dawn R[redacted]Customer Satisfaction & Regulatory Compliance.National Grid[redacted]

We apologize for the inconvenience you may have encountered. National Grid continually strives to provide exceptional service and attention to its customers and take all customer complaints seriously.   Our records indicated that your service was shut off for non-payment on Wednesday 8/*/17 at...

10:33 am. Previous to the shut off, attempts were made to contact you via telephone, as well as mailed notices to your home to advise that the service was at risk for termination. We received no response to these notices.   In order to restore any gas services, our technicians must meet with someone over the age of 18 to allow us access inside the home to test equipment once the gas service is restored   Our records indicate that you contacted our Customer Service line the evening of 8/*/17 at 5:40pm regarding loss of service and to report a payment. An order to turn on service was issued to the field for the next available day 8/**/17, as priority. We attempted to restore the gas service 8/**/17 9:37pm. Our technician was onsite with no answer at the door and no response to phone number [redacted]
  The order was re-issued after you contacted us on 8/[redacted]17 at 8:42am. Our technician went to the property again on 8/**/17 at 9:22pm with no answer at the door and no response to phone number [redacted]   We were able to finally obtain entry to the home and complete the turn on 8/16/17 at 4:59pm   Our records also indicate that your payment has not posted to the account and may be at risk for termination again.   If you have any questions or need additional information, please call Customer Service at [redacted] available Monday-Friday, 7:00am-5:00pm or, for your convenience, visit us at [redacted]   Sincerely, National Grid

Sorry for the inconvience. A new agreement offer will be mailed to you immediately. Please make the downpayment once you receive it and returned the signed copy to us.
Thanks you,
Sorry for the inconvenience. A new deferred payment agreement offer will be mailed to you immediately. Please send...

us the downpayment along with a signed copy of the agreement. 
Thank You,
[redacted]
Customer Satisfaction & Regulatory Compliance. National Grid Phone: ###-###-#### Fax: ###-###-####

After a lot of back and forth, time wasting, and SIX WEEKS with no gas, National Grid finally opened an account for us and turned it back on. It turns out they didn't even put in a meter for us in the first place. Disgusting business practice, we were treated with total disregard by rude employees.Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]