Chop Sticks Restaurant

Dear *** ***,We have temporarily removed the collection agency to review your accountIn our investigation we found that there was no request to close the account for the period you stated that you moved outIn addition, our records indicate that the mailing address for the bill was changed
on 9/**to your account on *** *** *** in BrooklynA payment agreement is available to you if you would like to prevent the balance from going back to collectionYou will have days to get back to us. Thank you, National Grid

I'm sorry for any inconvenience that you may have experienced but it seems like we resolved the issueYou were sent a deferred payment agreement and it was signed and returned to usThe agreement was scanned and added to your account which brings your account to a current statusI hope that you
are satisfied with the results and if you have any others questions please feel free to contact me. Thank You,Dawn R***Customer Satisfaction & Regulatory Compliance.National GridPhone: ###-###-####Fax: ###-###-####

Message left on customers voicemail, advising that the charges has been removed

Based on the information customer attached to the last response did billing adjustment see attachment will also mail a copy of adjustment

Dear *** ***, This letter is to acknowledge that we are in receipt of your complaint filed to the Revdex.com mentioned above. We apologize for the experience you encountered while undergoing the process of a conversionWe will reach out to you and to *** *** ***
to see if we can offer any assistance to help resolve this matter

We apologize for any inconvenience that you may have encountered and we have been trying to contact you in reference to the matter. Please call us at your earliest convenience.Thank You,Dawn R***Customer
Satisfaction & Regulatory Compliance.National Grid*** ***

Revdex.com:At this time, I have not been contacted by National Grid USA regarding complaint ID ***.Sincerely,*** ***

Dear *** ***, We received your complaint but we are a little confused with what location you're inquiring about. Thank You, *** ***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although I appreciate that National Grid will look into this matter, as it stands as a 100% disabled veteran I was taken advantage of by this National Grid approved installerGreen Synergy goes as far as to billet this in their advertising as well giving consumers a sense of securityNothing short of the requested refund plus repairs to the damage that the company did to my house will satisfy the conditions of an acceptable and responsible response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sent a serviceperson to the location on November **, 2015 and the gas services was found on but  the gas was turned off behind the stove.  The service person opened the T-valve behind the stove.

National Grid has made contact with this customer regarding the matter and we are in the process of addressing it. We have scheduled an appointment to change the meter at [redacted]'s residence free of charge so that moving forward she will start to receive bills that reflect her actual usage. Once...

the appointment is complete we will be able to see if any adjustments need to be made to [redacted]'s account.

[redacted] 
[redacted]
*
[redacted]             This letter is in response to your complaint, regarding your former National Grid...

account being sent to collections. In reviewing your account, we found no record of a call to National Grid around the time of January 2015, to have this account closed. We understand the difficultly this matter has placed on you, however when you are relocating from an address, and an account needs to be closed, it is the responsibility of the current account holder to call National Grid to ensure that the closing of the account is handled in a way that is satisfactory to you. Given the fact that you have contacted National Grid numerous times to no avail, we will offer this as an option. If you are able to provide National Grid with the copy of the emails you have with your landlord, a copy of a final utility bill from a company other than National Grid, we will take the amount off your credit report and make all necessary billing adjustments. Please send all documents in via fax to ###-###-#### Attention: [redacted] (Escalated Complaint Department) Hope this serves as a resolution to the matter Thanks for being a valued National Grid Customer.   Sincerely, Malik W[redacted] Senior Supervisor Escalated Complaint Management :p>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have received the check for the full amount, so the matter is resolved.   Thanks to Dawn R[redacted] at National Grid for the help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to a customer representative at National Grid.  We agreed that I will receive a full cash refund of all no access charges on my account once I email him a photo of the current meter reading.  We also set up an appointment to have a remote device installed on November ** (or on a date TBD if my landlord is not available that day), but the refund is not contingent on the remote device being installed.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 The company send me the same form I filled out the first to resolve this issue. I have not heard from them...

for over a month. I send the form again with my proofs.please help me to resolve this issue.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

removed the fees from customers account put in a request for refund removed 13 non-access fees form customer account as requested  bill account to the index customer sent via e-mail

Consumer case with the PSC and was handled accordingly. Consumer was satisfied.

Tell us why here...
Beginning March **,2017, Robert Heiss, the customer of record with National Grid had some issues pertaining to the maintanence of the payments on the account. At one time, the gas service had been interrupted and following a payment and the implementation of a payment agreement...

the Gas Service Dept within the utility was able to restore the service to the home. That particular issue occurred at the end of April 2017.  Each time a payment agreement is implemented on a customer's account, a written version is mailed to the mailing address in order for it to be signed and returned to the utility and kept on file.  In addition, if any changes or amendments are made to an agreement, the updated version is mailed as well.  This occurred in May and June of 2017 after the customer spoke with a Customer Service Representative.  At this time an active payment agreement is in place on the customer's account and the gas service remains intact.