Ms [redacted],I want to start with an apology for the poor experience you had with our company. We pride ourselves on delivering high quality products with quick turnaround times. We failed you in the quick turnaround department on your order. We will be giving you a full refund on your order. We...
apologize for any inconvenience this has caused you.
We cannot begin to apologize enough for what you have been through. We had some significant problems with this products manufacturing facility. A manager will be contacting you today to resolve this situation for you. We sincerely apologize for the poor performance of our team. This is not...
indicative of our typical performance and we will identify the issue and resolve the breakdown.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted], It appears that the credit card case has been closed without funds being taken from us to resolve this issue. We can now re-engage on this topic and attempt to find a suitable resolution. We will have a manager contact you in the next 24 hours and attempt to find a resolution. As current our offers that were presented to you earlier still stand as options to resolve the complaint.
This order is from over a year ago. This order was for a [redacted], not [redacted]. We are unsure how Ms. [redacted] even fits in to this equation. Mr [redacted] called in complaining that the shades were to narrow. We went over the fact that roller shades have more fabric deductions than blinds, which...
is clearly spelled out on our website. We have offered multiple times to remake the shades at a different size at a 50% discount. The customer then filed a complaint with their credit card company, which we fought and won. We are more than happy to try and work something out with the customer, but miss measured products are not eligible for return based on the product being custom made. We will have a customer care manager reach out today to discuss options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It appears we have resolved the issue. I am really sorry about the experience you have had. I see [redacted] in customer service is handling your request. She will absolutely handle your concern in the best possible way.
I want to apologize for your poor experience with our company. I have asked our customer care manager to contact you regarding your experience and resolve any outstanding issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
A reimbursement is suppose to be made within 72 hours, so will reply again if it has not.
Regards,
[redacted]
We want to apologize for everything you have been through with our organization. There is no excuse for the way you were handled. Our VP will be calling you today to personally apologize and attempt to make things right with you.
We are extremely sorry for the frustration this has caused you. It appears that the blind is being re manufactured as a cordless blind with a wand. We have a manager contacting you today to ensure you are okay with this direction.
We are very sorry for your situation. It sounds like you have a unique application. We will have a member of our customer service management team reach out to you to resolve this situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms [redacted],We take your claim very seriously. Our CEO will be contacting you today. We have refunded all of your money except $1200. That amount will be returned to you on Monday. We are very sorry for the level of frustration this has caused you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for this situation. We have not had an issue with this product, but have alerted the manufacturing facility to this situation. A full refund has been issued to your account.
Ms [redacted],I want to start with an apology for the poor experience you had with our company. We pride ourselves on delivering high quality products with quick turnaround times. We failed you in the quick turnaround department on your order. We will be giving you a full refund on your order. We...
apologize for any inconvenience this has caused you.
We cannot begin to apologize enough for what you have been through. We had some significant problems with this products manufacturing facility. A manager will be contacting you today to resolve this situation for you. We sincerely apologize for the poor performance of our team. This is not...
indicative of our typical performance and we will identify the issue and resolve the breakdown.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Mr. [redacted], It appears that the credit card case has been closed without funds being taken from us to resolve this issue. We can now re-engage on this topic and attempt to find a suitable resolution. We will have a manager contact you in the next 24 hours and attempt to find a resolution. As current our offers that were presented to you earlier still stand as options to resolve the complaint.
This order is from over a year ago. This order was for a [redacted], not [redacted]. We are unsure how Ms. [redacted] even fits in to this equation. Mr [redacted] called in complaining that the shades were to narrow. We went over the fact that roller shades have more fabric deductions than blinds, which...
is clearly spelled out on our website. We have offered multiple times to remake the shades at a different size at a 50% discount. The customer then filed a complaint with their credit card company, which we fought and won. We are more than happy to try and work something out with the customer, but miss measured products are not eligible for return based on the product being custom made. We will have a customer care manager reach out today to discuss options.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It appears we have resolved the issue. I am really sorry about the experience you have had. I see [redacted] in customer service is handling your request. She will absolutely handle your concern in the best possible way.
I want to apologize for your poor experience with our company. I have asked our customer care manager to contact you regarding your experience and resolve any outstanding issues.
We believe this situation is now resolved. We appreciate that this was brought to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
A reimbursement is suppose to be made within 72 hours, so will reply again if it has not.
Regards,
[redacted]
We want to apologize for everything you have been through with our organization. There is no excuse for the way you were handled. Our VP will be calling you today to personally apologize and attempt to make things right with you.
We are extremely sorry for the frustration this has caused you. It appears that the blind is being re manufactured as a cordless blind with a wand. We have a manager contacting you today to ensure you are okay with this direction.
We are very sorry for your situation. It sounds like you have a unique application. We will have a member of our customer service management team reach out to you to resolve this situation.
We are extremely sorry for the frustration this situation has caused you. We will have a manager contact you today to resolve this situation.
We are very sorry for this situation. We have a manager contacting you today to find an acceptable solution to your current problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are so sorry about this situation. We have a manager involved in your situation and will have it resolved very quickly.
Ms [redacted],We take your claim very seriously. Our CEO will be contacting you today. We have refunded all of your money except $1200. That amount will be returned to you on Monday. We are very sorry for the level of frustration this has caused you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for this situation. We have not had an issue with this product, but have alerted the manufacturing facility to this situation. A full refund has been issued to your account.