We are extremely sorry for the frustration you have been feeling. YOu ordered during our Easter promotion. Due to the extreme volume orders are running a little longer than we would like. A manager will contact you today to confirm the status of your order.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes, I called and was told that I must pay double for returning the blinds. The call center told me this twice when I called this weekend. Look at your records on the call center. I gave the correct measurements and Select Blinds choose to deduct inches off the sides. Here are the facts:The size on my order is correctI gave SelectBlinds.com the correct measurementsThe size listed on my receipt is correctThe size listed on the sticker on the box is correctThe size of the blinds inside the box is WRONGI did NOT give incorrect measurements!After a horrible customer service telephone call this weekend, I am leary about anything to do with your company. I fear that returning them will not provide me with a replacement product and I will be out of several hundred dollars with no blinds. That's why I have reported this to my credit card company, to Google stores, Facebook, Revdex.com and counsel to seek a moderated resolution.
The business response is a rehash of what did not lead to a resolution in the first place. Select Blinds seems to be saying they can send me whatever color blinds they want and chalk out up to "normal" variation. As a consumer, I believe I have the reasonable expectation that the color of the product most closely matches the sample that I chose, and not samples that I rejected. There is room for variation in color, but not infinite room. Since Select Blinds seems to deny this principle. I hope the Revdex.com will support me in it. Limits on variation is the whole point of having samples. If the principle makes sense, all parties should look at the photo I am providing of various samples next to the actual product and judge for themselves whether the "pecan" sample is closest to the product. Names of the samples should be visible if the photo is expanded by viewers. I hope the picture comes through. Please respond in writing.
We are4 extremely sorry that you have had such a poor experience with our company. Our measuring instructions are very specific and when followed porecisely we have very few situations like this one. We will have a manager contact you today.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted],We are very sorry for the confusion on our policies that you are experiencing. Our lead times are calculated in business days, not just days as no progress is made in manufacturing on weekends. We spoke to the manufacturing facility and the update we have is that the order will ship by...
[redacted]The product you ordered was a closeout product, We do not make it anymore. If you look at our warranty page it clearly spells out the fabric separation is not covered under the warranty after 3 years. I have included a link here.[redacted]
It is...
always our desire to never have an unsatisfied customer, I will have our customer care manager reach out to you and try to resolve this concern in a way that will satisfy this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have received a replacement blind in this matter. Too bad I had to go thru the Revdex.com to resolve this issue. Also, I reject their pricing explanation and I have ordered the rest of my blinds from [redacted] At least their prices have been consistent and do not vary from minute to minute, day to day, week to week etc. Please consider matter resolved.
Regards,
L. Evans
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait until for the business to issue a refund and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have asked the manager to call you. Occasionally, in this situation customers don't realize that the deductions actually allow the blinds to fit with the necessary mounting hardware. I have asked him to call you and confirm that you actually mounted them and get a picture of the blind in the window s we can better understand the complaint.
We have attempted to contact you about this multiple times, but you are not responding to us. We will attempt to contact you again today, but if you will not respond to us there is not much we can do to solve this problem. We want to resolve this, but we will need your assistance to do so.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you very much for helping with this complaint.At this time, the only way this matter can be...
resolved will be for me to get my refund back, I have exhausted all my energy and patience on this matter and like I mentioned, 2 months of waiting to get this resolved is a long time. The company can go through all the series of emails I exchanged back and forth with their customer service representative. Whatever they need to do internally to fix this issue or if there was a miscommunication or misinformation among their employees is something I don't need to get involved with. It won't change the fact that the product I have on my windows in my brand new house is defective. Attached, please find the email I received from the Customer Service Agent of [redacted].com on May 11th: I believe an "INHERERNT CHARACTERISTIC" of the product in question is a defect especially when a consumer complains about it and most especially if the company is sending troubleshooting steps and weights to fix the problem and most importantly, if a disclosure or warning is not provided when one initially purchase or about to purchase the product. Janna S[redacted] May 11 Hi Charlotte,I would be more than happy to further assist. I unfortunately won't be able to refund the total amount of the shades as my production facility advised me that this can be an inherent characteristic of a top down bottom up shade. I can see what kind of discount I can apply to the order though as I understand how frustrating this situation must be.Otherwise, I would be more than happy to have one of the shades picked up and inspected to see if there's any thing the factory can do to keep the blinds from tilting that way. I can send you a temporary shade so that window isn't left open. Please let me know how you would like to proceed. Thank you. Best Regards, Janna S[redacted]
[redacted]Customer Care Chat Agent
[redacted], I have asked our customer service manager, [redacted], to contact you about your issue. We are extremely sorry for this inconvenience and any frustration this may have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted], We are extremely sorry about the level of frustration you are experiencing. It appears you are not satisfied with the color of the blinds you ordered. We are happy to try and work through this with you to make this as painless as possible, but we will need to ensure you obtain samples...
to confirm that the color is what you actually desire. Our satisfaction guarantee states that ordering samples prior to ordering is essential to getting this process right when color is critical and we have no record that samples were ever ordered by anyone at your address. It is possible we are mistaken though so if you have ordered samples please communicate that on our next phone conversation. Computer monitors can drastically alter the color shown for each color we sell. We have asked Michael P[redacted] our Customer Care Manager to contact you directly in an effort to find a resolution. He will contact you today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for the frustration you have been feeling. YOu ordered during our Easter promotion. Due to the extreme volume orders are running a little longer than we would like. A manager will contact you today to confirm the status of your order.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for this experience. A credit was issued to your card on 7/20/17.
We came to a resolution and the customer should have no further concerns.
Yes, I called and was told that I must pay double for returning the blinds. The call center told me this twice when I called this weekend. Look at your records on the call center. I gave the correct measurements and Select Blinds choose to deduct inches off the sides. Here are the facts:The size on my order is correctI gave SelectBlinds.com the correct measurementsThe size listed on my receipt is correctThe size listed on the sticker on the box is correctThe size of the blinds inside the box is WRONGI did NOT give incorrect measurements!After a horrible customer service telephone call this weekend, I am leary about anything to do with your company. I fear that returning them will not provide me with a replacement product and I will be out of several hundred dollars with no blinds. That's why I have reported this to my credit card company, to Google stores, Facebook, Revdex.com and counsel to seek a moderated resolution.
The business response is a rehash of what did not lead to a resolution in the first place. Select Blinds seems to be saying they can send me whatever color blinds they want and chalk out up to "normal" variation. As a consumer, I believe I have the reasonable expectation that the color of the product most closely matches the sample that I chose, and not samples that I rejected. There is room for variation in color, but not infinite room. Since Select Blinds seems to deny this principle. I hope the Revdex.com will support me in it. Limits on variation is the whole point of having samples. If the principle makes sense, all parties should look at the photo I am providing of various samples next to the actual product and judge for themselves whether the "pecan" sample is closest to the product. Names of the samples should be visible if the photo is expanded by viewers. I hope the picture comes through. Please respond in writing.
We are4 extremely sorry that you have had such a poor experience with our company. Our measuring instructions are very specific and when followed porecisely we have very few situations like this one. We will have a manager contact you today.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted],We are very sorry for the confusion on our policies that you are experiencing. Our lead times are calculated in business days, not just days as no progress is made in manufacturing on weekends. We spoke to the manufacturing facility and the update we have is that the order will ship by...
tomorrow.
[redacted]The product you ordered was a closeout product, We do not make it anymore. If you look at our warranty page it clearly spells out the fabric separation is not covered under the warranty after 3 years. I have included a link here.[redacted]
It is...
always our desire to never have an unsatisfied customer, I will have our customer care manager reach out to you and try to resolve this concern in a way that will satisfy this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have received a replacement blind in this matter. Too bad I had to go thru the Revdex.com to resolve this issue. Also, I reject their pricing explanation and I have ordered the rest of my blinds from [redacted] At least their prices have been consistent and do not vary from minute to minute, day to day, week to week etc. Please consider matter resolved.
Regards,
L. Evans
[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait until for the business to issue a refund and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have asked the manager to call you. Occasionally, in this situation customers don't realize that the deductions actually allow the blinds to fit with the necessary mounting hardware. I have asked him to call you and confirm that you actually mounted them and get a picture of the blind in the window s we can better understand the complaint.
We have attempted to contact you about this multiple times, but you are not responding to us. We will attempt to contact you again today, but if you will not respond to us there is not much we can do to solve this problem. We want to resolve this, but we will need your assistance to do so.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you very much for helping with this complaint.At this time, the only way this matter can be...
resolved will be for me to get my refund back, I have exhausted all my energy and patience on this matter and like I mentioned, 2 months of waiting to get this resolved is a long time. The company can go through all the series of emails I exchanged back and forth with their customer service representative. Whatever they need to do internally to fix this issue or if there was a miscommunication or misinformation among their employees is something I don't need to get involved with. It won't change the fact that the product I have on my windows in my brand new house is defective. Attached, please find the email I received from the Customer Service Agent of [redacted].com on May 11th: I believe an "INHERERNT CHARACTERISTIC" of the product in question is a defect especially when a consumer complains about it and most especially if the company is sending troubleshooting steps and weights to fix the problem and most importantly, if a disclosure or warning is not provided when one initially purchase or about to purchase the product. Janna S[redacted] May 11 Hi Charlotte,I would be more than happy to further assist. I unfortunately won't be able to refund the total amount of the shades as my production facility advised me that this can be an inherent characteristic of a top down bottom up shade. I can see what kind of discount I can apply to the order though as I understand how frustrating this situation must be.Otherwise, I would be more than happy to have one of the shades picked up and inspected to see if there's any thing the factory can do to keep the blinds from tilting that way. I can send you a temporary shade so that window isn't left open. Please let me know how you would like to proceed. Thank you. Best Regards, Janna S[redacted]
[redacted]Customer Care Chat Agent
[redacted], I have asked our customer service manager, [redacted], to contact you about your issue. We are extremely sorry for this inconvenience and any frustration this may have caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for...
the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted], We are extremely sorry about the level of frustration you are experiencing. It appears you are not satisfied with the color of the blinds you ordered. We are happy to try and work through this with you to make this as painless as possible, but we will need to ensure you obtain samples...
to confirm that the color is what you actually desire. Our satisfaction guarantee states that ordering samples prior to ordering is essential to getting this process right when color is critical and we have no record that samples were ever ordered by anyone at your address. It is possible we are mistaken though so if you have ordered samples please communicate that on our next phone conversation. Computer monitors can drastically alter the color shown for each color we sell. We have asked Michael P[redacted] our Customer Care Manager to contact you directly in an effort to find a resolution. He will contact you today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]