[redacted]
We cannot apologize enough for the poor communication you have received through this process. There is no excuse and the appropriate coaching will be done. The good news is that your replacement blind is scheduled to be delivered on January 6th. We have emailed you the UPS Tracking...
number. It is 1[redacted]. Again we are very sorry and we hope the new blind arrives in perfect condition.
[redacted],I have asked [redacted], our Customer Service Manager to contact you and resolve this issue. I know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thanks for sharing your concern with us. We are very sorry for the situation. It is our understanding this has been handled to your satisfaction. If that is not the case please let us know.
I am extremely sorry for the poor response to your request. I have asked [redacted] our Customer Service Manager to respond to you and get this resolved today. I can address our shifting prices. We constantly update our prices to stay in line with our major competitors. High velocity...
products like mini blinds can be very turbulent. We can honor a previous price for you if you have an order at that price. I hope this helps you understand.
We are very sorry about your dissatisfaction with the product you ordered from us. We will have a manager contact you and work with you to find a resolution. We see that a call was shared with you around the cassette option missing. We have a note mentioning a stain but nothing about the issues you...
are having with the motorization. We are confident the manager will be able to help find a workable solution when they call you today.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I have been in communication with [redacted] and she said all the business was willing to do was a one time only final exchange. The exchange options do not meet my satisfaction. [redacted] sent me samples of alternative head rails that might be square like, but they look nothing like the one I thought I was ordering originally. Also, she gave me the option of doing a corded version of the shades so it will look like the headrail in the advertisement of the shades I ordered. Here is the problem, One of the two main reasons I bought the shades was because I wanted cordless. On the website it shows pictures of the Select Single Cell Light Filtering Shades, with a square head rail, and with and without a cord. Further, I was told by multiple customer service representatives that if I ordered these shades cordless the head rail would still be square like in the pictures. I would like a product that looks like the one I ordered or has the same dimensions, square headrail, and is cordless; otherwise I would like a refund.
Regards,
[redacted]
Hello, thank you for contacting me. I had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etc. So I do not have time for this anymore. However, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKED. But now they are telling something else. I wonder how many other people have been duped by them? They are stealing $205.82 from my friend that I assist, with her decorating needs! Thank you, [redacted].
[redacted]I am very sorry for the poor experience you have had with our customer service team. I have asked one of the managers to contact you and resole this issue for you. I am confident we can resolve this quickly.
We are extremely sorry about the level of frustration you have experienced with our products and customer service team. We will have our highest level customer service manager reach out to you today.
We have tried to contact you many times on the phone number associated with the order. We will try the number on the complaint today. IF we cannot get you what you need, we will refund your money. Sorry for the inconvenience.
We are extremely sorry that our team failed to follow through on the handling of your issue. One of our managers will reach out to you today and offer assistance. Thank you for bringing this situation to our attention.
We are extremely sorry that you have had such a frustrating experience with our company. Matching a wood exactly is a difficult task given that each piece of wood will take the stain differently based on a lot of factors controlled by the environment in which the wood was grown. That is part of what...
makes real wood products do special, they are truly one of a kind. That being said, we will have a manager contact you today and attempt to remedy the situation.
I see you are working with [redacted] on this order. I apologize for the poor delivery of the order, but I am confident [redacted] will be able to handle this for you. If he doesn't solve your issue, please respond to this complaint again.
[redacted]
We cannot apologize enough for the poor communication you have received through this process. There is no excuse and the appropriate coaching will be done. The good news is that your replacement blind is scheduled to be delivered on January 6th. We have emailed you the UPS Tracking...
number. It is 1[redacted]. Again we are very sorry and we hope the new blind arrives in perfect condition.
[redacted],I have asked [redacted], our Customer Service Manager to contact you and resolve this issue. I know I speak for all of us when I say we are very sorry for the frustration this has caused you and we will make this right.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thanks for sharing your concern with us. We are very sorry for the situation. It is our understanding this has been handled to your satisfaction. If that is not the case please let us know.
I am extremely sorry for the poor response to your request. I have asked [redacted] our Customer Service Manager to respond to you and get this resolved today. I can address our shifting prices. We constantly update our prices to stay in line with our major competitors. High velocity...
products like mini blinds can be very turbulent. We can honor a previous price for you if you have an order at that price. I hope this helps you understand.
We are very sorry about your dissatisfaction with the product you ordered from us. We will have a manager contact you and work with you to find a resolution. We see that a call was shared with you around the cassette option missing. We have a note mentioning a stain but nothing about the issues you...
are having with the motorization. We are confident the manager will be able to help find a workable solution when they call you today.
I have reviewed the notes on this order and it appears we have resolved the issue. If that is not the case please respond to this request again.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, I have been in communication with [redacted] and she said all the business was willing to do was a one time only final exchange. The exchange options do not meet my satisfaction. [redacted] sent me samples of alternative head rails that might be square like, but they look nothing like the one I thought I was ordering originally. Also, she gave me the option of doing a corded version of the shades so it will look like the headrail in the advertisement of the shades I ordered. Here is the problem, One of the two main reasons I bought the shades was because I wanted cordless. On the website it shows pictures of the Select Single Cell Light Filtering Shades, with a square head rail, and with and without a cord. Further, I was told by multiple customer service representatives that if I ordered these shades cordless the head rail would still be square like in the pictures. I would like a product that looks like the one I ordered or has the same dimensions, square headrail, and is cordless; otherwise I would like a refund.
Regards,
[redacted]
Hello, thank you for contacting me. I had not been able to get back to you because my husband has been diagnosed with prostate cancer, therefore we have been very busy with doctor’s appointments etc. So I do not have time for this anymore. However, their website did not say anything about what the are claiming, it said to return whatever the customer is not satisfied with and NO QUESTIONS ASKED. But now they are telling something else. I wonder how many other people have been duped by them? They are stealing $205.82 from my friend that I assist, with her decorating needs! Thank you, [redacted].
[redacted]I am very sorry for the poor experience you have had with our customer service team. I have asked one of the managers to contact you and resole this issue for you. I am confident we can resolve this quickly.
We are extremely sorry about the level of frustration you have experienced with our products and customer service team. We will have our highest level customer service manager reach out to you today.
We have tried to contact you many times on the phone number associated with the order. We will try the number on the complaint today. IF we cannot get you what you need, we will refund your money. Sorry for the inconvenience.
We are extremely sorry about this situation and we will have one of our managers reach out to you today.
We cannot begin to apologize for what you have been through. We will have a manager contact you today to resolve this situation.
We are extremely sorry that our team failed to follow through on the handling of your issue. One of our managers will reach out to you today and offer assistance. Thank you for bringing this situation to our attention.
[redacted],I am very sorry for your poor experience. I have asked our customer care manager, [redacted] to give you a call and correct your problem.
We are extremely sorry that you have had such a frustrating experience with our company. Matching a wood exactly is a difficult task given that each piece of wood will take the stain differently based on a lot of factors controlled by the environment in which the wood was grown. That is part of what...
makes real wood products do special, they are truly one of a kind. That being said, we will have a manager contact you today and attempt to remedy the situation.
I see you are working with [redacted] on this order. I apologize for the poor delivery of the order, but I am confident [redacted] will be able to handle this for you. If he doesn't solve your issue, please respond to this complaint again.