Ms. [redacted],We have tried to contact you by email as you did not include a phone number with your order. I have taken the phone number from this complaint and added it to your account. One of our managers will be in touch with you today. I'd like to apologize for the difficulty you have had...
in reaching us. Our promotions have been very popular, and have greatly increased wait times.
The company has made no attempt to resolve this issue. They called and left me a voice mail requesting to speak to me, I return their call and got their voicemail....
They sent me an email, I responded with my request for a refund, they have not responded to my email in 4 days now. Another representative asked if I would accept store credit, at this point, I would accept this, responded to them with my acceptance, but they also have not responded to me in 7 days now. So far, I have got no resolution of this issue.
We are very sorry for this situation and the frustration this has surely caused you. We have asked a customer care manager to contact you and find a resolution for you that will make this right. Thanks for bringing this to our attention.
We cannot begin to apologize for the frustration you must be feeling. We have one of our managers calling you tomorrow, January 2nd to find a resolution to the issue you are having. We are very sorry, but we will make this right.
[redacted] We are very sorry that your tracks did not arrive with your blinds. We are still trying to understand how this happened. We are glad that we were able to come to an agreement that satisfied your displeasure and allows you flexibility for future orders. We will identify how this happened...
and make sure it does not happen to any other customers.
Ms. [redacted], We are very sorry for the inconvenience this has caused you. We have been working with you to solve the issue and believe we are on the road to resolution. If this is not the case please let us know.
On Wednesday January 18,2017 I got a call from Michael P[redacted], director of customer service. He said he would replace all the blinds that have turned yellow and would...
send me an emailabout this. Today is Monday January 23, 2017 and I have not received an email or phone call back from Michael P[redacted]. I am just left hanging and so far as I can see nothing has been done. So this is not resolved.
We were extremely disturbed to learn of the situation you are experiencing with our company. A manager will reach out today and resolve the situation. You have our sincerest apologies and a commitment to make things right.
manager contact you tomorrow January 2nd. Our buy 3 get 1 free promotion works as they all do and the free blind is always the lowest cost of the 4. In the case you have 8 blinds, it would be the lowest 2 priced blinds or shades. As for the delay in shipping, it is our understanding you were waiting for samples to pick what you wanted and that played a role in the delay. Our agent notated that she has given you all the necessary tracking information. Hopefully our manager will be able to work toward a resolution for you.
Please take back your statement that I am way outside the 90 days return policy. I purchased the blinds on end of Mar 2015 and I started the return on early June. If you look at my donation receipt and my conversation with your customer representative, it is absolutely within 3 months of the purchase date. However, your representative never never processed my return. If all your customer service does is to delay the return process and blame your customer for not finishing the whole process by 90 days, then you will be well ashamed and close your business. This is such a b[redacted]t. I do not accept your response!!!
We are extremely sorry to hear about the issues you are experiencing with the product you ordered from us. We have a manager contacting you today to resolve the issue.
I spoke to [redacted] today on the phone and I appreciate the feedback she gave me. We will get better and we have come to an agreement to compensate her for her frustration.
We are extremely sorry to hear about the poor experience you have has with our company. We obviously don't ever want a customer to receive product made incorrectly or that is not clean up0on arrival. We will have a customer service manager contact you today and work towards a resolution.
We are extremely sorry for your frustration. We will have our Customer Care Manager call you to explore all possible options to solve this situation.
Ms. [redacted],We have tried to contact you by email as you did not include a phone number with your order. I have taken the phone number from this complaint and added it to your account. One of our managers will be in touch with you today. I'd like to apologize for the difficulty you have had...
in reaching us. Our promotions have been very popular, and have greatly increased wait times.
We are extremely sorry for this situation. We will have a manager contact you promptly to understand and solve this situation.
The company has made no attempt to resolve this issue. They called and left me a voice mail requesting to speak to me, I return their call and got their voicemail....
They sent me an email, I responded with my request for a refund, they have not responded to my email in 4 days now. Another representative asked if I would accept store credit, at this point, I would accept this, responded to them with my acceptance, but they also have not responded to me in 7 days now. So far, I have got no resolution of this issue.
We are very sorry for this situation and the frustration this has surely caused you. We have asked a customer care manager to contact you and find a resolution for you that will make this right. Thanks for bringing this to our attention.
We cannot begin to apologize for the frustration you must be feeling. We have one of our managers calling you tomorrow, January 2nd to find a resolution to the issue you are having. We are very sorry, but we will make this right.
[redacted] We are very sorry that your tracks did not arrive with your blinds. We are still trying to understand how this happened. We are glad that we were able to come to an agreement that satisfied your displeasure and allows you flexibility for future orders. We will identify how this happened...
and make sure it does not happen to any other customers.
Ms. [redacted], We are very sorry for the inconvenience this has caused you. We have been working with you to solve the issue and believe we are on the road to resolution. If this is not the case please let us know.
It appears we spoke to you yesterday as we communicated we would in our first response. All should be rectified at this point.
On Wednesday January 18,2017 I got a call from Michael P[redacted], director of customer service. He said he would replace all the blinds that have turned yellow and would...
send me an emailabout this. Today is Monday January 23, 2017 and I have not received an email or phone call back from Michael P[redacted]. I am just left hanging and so far as I can see nothing has been done. So this is not resolved.
We were extremely disturbed to learn of the situation you are experiencing with our company. A manager will reach out today and resolve the situation. You have our sincerest apologies and a commitment to make things right.
The replacements have been ordered and will be received in the next 5-10 days. You can leave the complaint open until then.
We will have a...
manager contact you tomorrow January 2nd. Our buy 3 get 1 free promotion works as they all do and the free blind is always the lowest cost of the 4. In the case you have 8 blinds, it would be the lowest 2 priced blinds or shades. As for the delay in shipping, it is our understanding you were waiting for samples to pick what you wanted and that played a role in the delay. Our agent notated that she has given you all the necessary tracking information. Hopefully our manager will be able to work toward a resolution for you.
Please take back your statement that I am way outside the 90 days return policy. I purchased the blinds on end of Mar 2015 and I started the return on early June. If you look at my donation receipt and my conversation with your customer representative, it is absolutely within 3 months of the purchase date. However, your representative never never processed my return. If all your customer service does is to delay the return process and blame your customer for not finishing the whole process by 90 days, then you will be well ashamed and close your business. This is such a b[redacted]t. I do not accept your response!!!
We are extremely sorry to hear about the issues you are experiencing with the product you ordered from us. We have a manager contacting you today to resolve the issue.
I spoke to [redacted] today on the phone and I appreciate the feedback she gave me. We will get better and we have come to an agreement to compensate her for her frustration.
We are extremely sorry to hear about the poor experience you have has with our company. We obviously don't ever want a customer to receive product made incorrectly or that is not clean up0on arrival. We will have a customer service manager contact you today and work towards a resolution.
We would be happy to work with the customer. The blinds would still be under warranty. We will reach out to you today.
We will continue to work with [redacted] until the mater is resolved.
I am still waiting for resolution.