We are very sorry about your experience. We stand behind everything we sell. One of our managers will be contacting you today. We are confident we can find a resolution.
We are extremely sorry for your situation. We rarely have issues like this. It appears that a solution has been reached, but we will have a manager call you to confirm you are satisfied with the solution today.
last time I was contacted, I was only offered a 50% discount on future orders. I now have blinds on all of my windows. I am respectfully requesting a refund.
We are very sorry that you are disappointed with your purchase with our company. We will have one of our Customer Loyalty Managers contact you. I am sure you are aware that you are well outside our posted 90 day return policy, but we will attempt to find a resolution that will work for you. We will...
We cannot apologize enough for this situation. We do not sell products with known defective issues, there is some form of misunderstanding here. A manager will be in touch today to solve this situation.
Valued Customer,I want to apologize on behalf of our entire organization. Our team has dropped the ball on resolving your issue. I have asked a manager to contact you today and resolve this issue. Again, we are very sorry for your inconvenience, but we will get this resolved immediately.
We would first like to apologize for the awful production times you received. It is inexcusable that your order took that long to ship. It is our understanding that a credit has been issued to your account and the issue is now resolved. If that is not the case, please let us know.
You are correct that the color looks way off. We have been trying to contact you for 2 days and have not received a return phone call. Can you please respond to us so we can resolve this situation?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We continue to wait for the company to remedy the situation. Please reopen the case. I will respond as soon as SelectBlinds deals with our complaint.Thank you.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company...
responded to my direct requests to the CEO and has issued a credit. Thank you for additionally following up on this issue, it is worth you having a record that this company's regular customer service process does not work and that I had to appeal to the top (and to you guys) to get a resolution.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are very sorry about your experience. We stand behind everything we sell. One of our managers will be contacting you today. We are confident we can find a resolution.
The case is not considered resolved until we receive the replacements.
We are extremely sorry for your situation. We rarely have issues like this. It appears that a solution has been reached, but we will have a manager call you to confirm you are satisfied with the solution today.
I am sorry you are disappointed with your order. I will have a manager contact you and attempt to resolve the issue in the next 24 hours.
last time I was contacted, I was only offered a 50% discount on future orders. I now have blinds on all of my windows. I am respectfully requesting a refund.
We are very sorry that you are disappointed with your purchase with our company. We will have one of our Customer Loyalty Managers contact you. I am sure you are aware that you are well outside our posted 90 day return policy, but we will attempt to find a resolution that will work for you. We will...
be calling in the next 24 hours.
We cannot apologize enough for this situation. We do not sell products with known defective issues, there is some form of misunderstanding here. A manager will be in touch today to solve this situation.
Valued Customer,I want to apologize on behalf of our entire organization. Our team has dropped the ball on resolving your issue. I have asked a manager to contact you today and resolve this issue. Again, we are very sorry for your inconvenience, but we will get this resolved immediately.
We are very sorry. Michael will be calling you today.
We would first like to apologize for the awful production times you received. It is inexcusable that your order took that long to ship. It is our understanding that a credit has been issued to your account and the issue is now resolved. If that is not the case, please let us know.
You are correct that the color looks way off. We have been trying to contact you for 2 days and have not received a return phone call. Can you please respond to us so we can resolve this situation?
Credit has been issued.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We continue to wait for the company to remedy the situation. Please reopen the case. I will respond as soon as SelectBlinds deals with our complaint.Thank you.[redacted]
The representative was friendly, but was unable to offer any corrections to the order. I will cancel the order as I was told I could do.
Ms [redacted], We will have someone contact you today about your situation. We apologize for the frustration this has caused you.
This is acceptable. You should receive the brackets shortly. Sorry for all the confusion and frustration.
Revdex.com:
Select Blinds has not contacted me in reference to complaint ID [redacted]. Please advise.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The company...
responded to my direct requests to the CEO and has issued a credit. Thank you for additionally following up on this issue, it is worth you having a record that this company's regular customer service process does not work and that I had to appeal to the top (and to you guys) to get a resolution.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]