We are very sorry for the issues you are having with receiving your remakes. We will have a manager contact you in the next 24 hours to resolve this situation.
Mr. [redacted], We have asked a manager to contact you regarding your situation. We apologize for the difficulty in acquiring our assistance. We will be in touch today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am pleased with the apology sent back from selectblinds.com. However, I was under the impression that I would receive the same deal as the original order. Therefore, I would like to have my credit card refunded the difference. The fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong size. The website has measuring instructions- which were followed perfectly and re-checked 3 times over. The frame was cracking because there was room to screw the blinds in. The blinds were ending too close to the inside of the frame (were talking centimeters from the actual window... No room to screw all the holes). Therefore, I went with my own measurements for the next purchase and they fit perfectly. Lets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windows. No privacy.?
I would like my refund.
Regards,
[redacted]
We are extremely sorry to hear about the situation you are having with our company. We have asked that a manager reach out to you today and attempt to resolve the situation with you.
We are very sorry for the unfrotunate circumstances around your order. We try very hard to limit back orders, unfortunately they arise from time to time. It appears a resoultion has been found. We appreciate your patience as we work to correct this situation.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for the delay in response to your issue. It appears the issue is resolved, per the notes on the order. If that is not the case please respond to this indicating we have not met your expectations. Thanks for allowing us the opportunity to provide you with these shutters.
Ms. [redacted], We appreciate your feedback on our messaging and shopping flow. We will consider your suggestions seriously. We are very sorry that this frustrated you and would be more than happy to refund / remove your $5.95 if you placed an order or if that is prohibiting you from placing an...
I have asked [redacted], our Customer care Manager to call you about this order. We have stepped outside our policy to allow you to return something outside the 90 day return policy that we offer. She will go over the pictures with you, but corded shades and cordless shades have different headrail systems. A full refund is not an option, we will however continue to try and help you find something that will work for you. I am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem.
We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.
This is extremely troubling. This product is indeed supposed to provide a complete blackout effect. A manager will be contacting you today. We are very sorry for the frustration this process is causing you.
[redacted]We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no charge anything that was not made...
We are extremely sorry about the situation. We will have a Customer Care Manager call you today to discuss the problem and find an appropriate resolution.
I would like to explain the evolution of my case otherwise I will have to restart this complaint. The company has taken steps but I do want to document these steps so other customers understand my experience. I need this case reopened please. Thanks, [redacted].
We absolutely did not handle this as well as we could have. We have agreed to ship the blinds 2nd day air. We are very sorry for the inconvenience this has caused you.
The spoke with customer service and they did find my order. The select blind...
company will not send a return label so I can return the blinds I have no use for. They are unwilling to refund my money. It will cost me to much money to send the blinds back. Select blinds does more business than me concerning blinds they can do more with the blinds than I am willing to. I would appreciate it if they would sent return labels and refund my money for their mistake. Thank you. I am not understanding why they told Revdex.com they can not find my order with the information I gave them.
We believe we have a resolution to this situation in motion. We are extremely sorry for the frustration you have felt throughout this process. Thanks for giving us an opportunity to rectify the situation.
We are very sorry for the issues you are having with receiving your remakes. We will have a manager contact you in the next 24 hours to resolve this situation.
Mr. [redacted], We have asked a manager to contact you regarding your situation. We apologize for the difficulty in acquiring our assistance. We will be in touch today.
This issues should be resolved. We issued a refund for the order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am pleased with the apology sent back from selectblinds.com. However, I was under the impression that I would receive the same deal as the original order. Therefore, I would like to have my credit card refunded the difference. The fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong size. The website has measuring instructions- which were followed perfectly and re-checked 3 times over. The frame was cracking because there was room to screw the blinds in. The blinds were ending too close to the inside of the frame (were talking centimeters from the actual window... No room to screw all the holes). Therefore, I went with my own measurements for the next purchase and they fit perfectly. Lets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windows. No privacy.?
I would like my refund.
Regards,
[redacted]
We are extremely sorry to hear about the situation you are having with our company. We have asked that a manager reach out to you today and attempt to resolve the situation with you.
We are very sorry for the unfrotunate circumstances around your order. We try very hard to limit back orders, unfortunately they arise from time to time. It appears a resoultion has been found. We appreciate your patience as we work to correct this situation.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for the delay in response to your issue. It appears the issue is resolved, per the notes on the order. If that is not the case please respond to this indicating we have not met your expectations. Thanks for allowing us the opportunity to provide you with these shutters.
Ms. [redacted], We appreciate your feedback on our messaging and shopping flow. We will consider your suggestions seriously. We are very sorry that this frustrated you and would be more than happy to refund / remove your $5.95 if you placed an order or if that is prohibiting you from placing an...
order.
I have asked [redacted], our Customer care Manager to call you about this order. We have stepped outside our policy to allow you to return something outside the 90 day return policy that we offer. She will go over the pictures with you, but corded shades and cordless shades have different headrail systems. A full refund is not an option, we will however continue to try and help you find something that will work for you. I am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem.
We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.
This is extremely troubling. This product is indeed supposed to provide a complete blackout effect. A manager will be contacting you today. We are very sorry for the frustration this process is causing you.
[redacted]We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no charge anything that was not made...
correctly.
We called and left a message. We will call again today. We want to resolve the situation and make sure you are happy with the resolution.
We are extremely sorry about the situation. We will have a Customer Care Manager call you today to discuss the problem and find an appropriate resolution.
I would like to explain the evolution of my case otherwise I will have to restart this complaint. The company has taken steps but I do want to document these steps so other customers understand my experience. I need this case reopened please. Thanks, [redacted].
We will have a Customer Service Manager contact you today about this situation. We apologize for any frustration this has caused you as well.
We absolutely did not handle this as well as we could have. We have agreed to ship the blinds 2nd day air. We are very sorry for the inconvenience this has caused you.
The spoke with customer service and they did find my order. The select blind...
company will not send a return label so I can return the blinds I have no use for. They are unwilling to refund my money. It will cost me to much money to send the blinds back. Select blinds does more business than me concerning blinds they can do more with the blinds than I am willing to. I would appreciate it if they would sent return labels and refund my money for their mistake. Thank you. I am not understanding why they told Revdex.com they can not find my order with the information I gave them.
We believe we have a resolution to this situation in motion. We are extremely sorry for the frustration you have felt throughout this process. Thanks for giving us an opportunity to rectify the situation.