We are extremely sorry for this situation. We have not had an issue with this product, but have alerted the manufacturing facility to this situation. A full refund has been issued to your account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are very sorry for the issues you are having with receiving your remakes. We will have a manager contact you in the next 24 hours to resolve this situation.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry to hear about the situation you are having with our company. We have asked that a manager reach out to you today and attempt to resolve the situation with you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am pleased with the apology sent back from selectblinds.com. However, I was under the impression that I would receive the same deal as the original order. Therefore, I would like to have my credit card refunded the difference. The fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong size. The website has measuring instructions- which were followed perfectly and re-checked 3 times over. The frame was cracking because there was room to screw the blinds in. The blinds were ending too close to the inside of the frame (were talking centimeters from the actual window... No room to screw all the holes). Therefore, I went with my own measurements for the next purchase and they fit perfectly. Lets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windows. No privacy.?
I would like my refund.
Regards,
[redacted]
We are very sorry for the unfrotunate circumstances around your order. We try very hard to limit back orders, unfortunately they arise from time to time. It appears a resoultion has been found. We appreciate your patience as we work to correct this situation.
We are extremely sorry for the delay in response to your issue. It appears the issue is resolved, per the notes on the order. If that is not the case please respond to this indicating we have not met your expectations. Thanks for allowing us the opportunity to provide you with these shutters.
I have asked [redacted], our Customer care Manager to call you about this order. We have stepped outside our policy to allow you to return something outside the 90 day return policy that we offer. She will go over the pictures with you, but corded shades and cordless shades have different headrail systems. A full refund is not an option, we will however continue to try and help you find something that will work for you. I am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem.
Ms. [redacted], We appreciate your feedback on our messaging and shopping flow. We will consider your suggestions seriously. We are very sorry that this frustrated you and would be more than happy to refund / remove your $5.95 if you placed an order or if that is prohibiting you from placing an...
We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.
We are extremely sorry about the situation. We will have a Customer Care Manager call you today to discuss the problem and find an appropriate resolution.
[redacted]We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no charge anything that was not made...
This is extremely troubling. This product is indeed supposed to provide a complete blackout effect. A manager will be contacting you today. We are very sorry for the frustration this process is causing you.
I would like to explain the evolution of my case otherwise I will have to restart this complaint. The company has taken steps but I do want to document these steps so other customers understand my experience. I need this case reopened please. Thanks, [redacted].
We absolutely did not handle this as well as we could have. We have agreed to ship the blinds 2nd day air. We are very sorry for the inconvenience this has caused you.
We believe we have a resolution to this situation in motion. We are extremely sorry for the frustration you have felt throughout this process. Thanks for giving us an opportunity to rectify the situation.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry for this situation. We have not had an issue with this product, but have alerted the manufacturing facility to this situation. A full refund has been issued to your account.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are very sorry for the issues you are having with receiving your remakes. We will have a manager contact you in the next 24 hours to resolve this situation.
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are extremely sorry to hear about the situation you are having with our company. We have asked that a manager reach out to you today and attempt to resolve the situation with you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am pleased with the apology sent back from selectblinds.com. However, I was under the impression that I would receive the same deal as the original order. Therefore, I would like to have my credit card refunded the difference. The fact that I used store credit to buy inside mount instead of outside mount has everything to do with the blinds being the wrong size. The website has measuring instructions- which were followed perfectly and re-checked 3 times over. The frame was cracking because there was room to screw the blinds in. The blinds were ending too close to the inside of the frame (were talking centimeters from the actual window... No room to screw all the holes). Therefore, I went with my own measurements for the next purchase and they fit perfectly. Lets not forget I paid return shipping on top of the several hundreds of dollars and weeks I spent waiting without blinds on my windows. No privacy.?
I would like my refund.
Regards,
[redacted]
We are very sorry for the unfrotunate circumstances around your order. We try very hard to limit back orders, unfortunately they arise from time to time. It appears a resoultion has been found. We appreciate your patience as we work to correct this situation.
We are extremely sorry for the delay in response to your issue. It appears the issue is resolved, per the notes on the order. If that is not the case please respond to this indicating we have not met your expectations. Thanks for allowing us the opportunity to provide you with these shutters.
I have asked [redacted], our Customer care Manager to call you about this order. We have stepped outside our policy to allow you to return something outside the 90 day return policy that we offer. She will go over the pictures with you, but corded shades and cordless shades have different headrail systems. A full refund is not an option, we will however continue to try and help you find something that will work for you. I am sorry this process has become so difficult, but I am sure Ashley will be able to take care of your problem.
Ms. [redacted], We appreciate your feedback on our messaging and shopping flow. We will consider your suggestions seriously. We are very sorry that this frustrated you and would be more than happy to refund / remove your $5.95 if you placed an order or if that is prohibiting you from placing an...
order.
We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.
We are extremely sorry about the situation. We will have a Customer Care Manager call you today to discuss the problem and find an appropriate resolution.
We called and left a message. We will call again today. We want to resolve the situation and make sure you are happy with the resolution.
[redacted]We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no charge anything that was not made...
correctly.
This is extremely troubling. This product is indeed supposed to provide a complete blackout effect. A manager will be contacting you today. We are very sorry for the frustration this process is causing you.
I would like to explain the evolution of my case otherwise I will have to restart this complaint. The company has taken steps but I do want to document these steps so other customers understand my experience. I need this case reopened please. Thanks, [redacted].
We will have a Customer Service Manager contact you today about this situation. We apologize for any frustration this has caused you as well.
We absolutely did not handle this as well as we could have. We have agreed to ship the blinds 2nd day air. We are very sorry for the inconvenience this has caused you.
We believe we have a resolution to this situation in motion. We are extremely sorry for the frustration you have felt throughout this process. Thanks for giving us an opportunity to rectify the situation.
[A default letter is provided here which indicates your acceptance of the business's response. If...
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained product. Explained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselves. VP went on to explain how wood variations will cause color difference in the wood. Asked him why the metal header did not and it could not be explained. Gentlemen agreed to make sure arranagement for pickup was coordinated in the 24 hours and a full credit for our purchases would also be made in the next 24 hours. VP also promised that a manager would call us to confirm the refund and pick up. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]