I purchased a computer from Dell in December and immediately began having issues with it It would freeze, give me blue screens with different errors and then restart At first I tried dealing with it, however it dd not get any better I called in March to try to get it resolved They had me run through some online tests which came back negative They told me I needed to reinstall windows and guided me to a website to download windows After re-installation, the problem still continued In April I called again, requesting an exchange I don't expect a refund, but after only months and with constant problems, I don't think an exchange is out of the question, especially since I have bought computers from them over the past years During the callI spoke to different people The first basically just passed me on The 3rd one told me that I had no software warranty and would have to pay them for service to repair the brand new computer they just sold me When I compl
Laptop computer Inspiron series was returned because of driver crashing issues that persisted after repairs by a Dell service technician The laptop was processed as received by Dell and due for full refund in March However, it is now May 24, and the money has not yet been returnedCustomer service is continuously unresponsive on the details, saying that they submitted a claim to check status of return and have once hung up on customer
I returned a computer to DellI was unable to reach them on the phone to meet the correct return requirementsI contacted them numerous timesI never spoke to some who speaks English nativelyI am now getting ready to pay for a computer on my credit cardthat I returned because they were not help and did not refund the money as they stated
I called the Dell customer service line to inform them that I had purchased a laptop last year and that I had never used it other than the initial setup so now that I am planning to reset and sell the laptop I am getting a message telling me that I don’t have enough storage to complete the processSeeing that I have been a customer with Dell for over years and have reset other devices multiple times this was the first time I ever experienced this messageThe first customer service rep informed me that I would have to talk to another department because my warranty expiredAfter the next rep answered the phone he asked for my service tag and informed me that before he could assist me at all I would have to purchase another warrantyI politely asked him why would I have to purchase a warranty just to receive a simple answer as to why I was getting the messageHe proceeded to tell me that he couldn’t help without the warranty so I asked to speak to a supervisorThe supervisor answ
I ordered an Alienware Rand it was received on 3/4/I spent $1,400+ on a supposed high end system with expectations of it performing as suchThe laptop failed to power on after less than daysI spoke with Alienware/Dell support on 4/regarding this issueWe went through the typical flowchart diagnostics and they decided I should send it back to themI received the return box on 4/and FedEx picked it up on 4/I received an email from their support team on 5/stating they were waiting on a back ordered part and it “should be back in stock on or before 5/24”I replied back that I understand it’s not that person’s fault, but found it ridiculous it would take that long given this is such a common problemI didn’t realize power issues were so common until I saw Alienware’s Youtube video addressing it after my incidentTheir support team mentioned they would escalate this and I was later told they would look for an available match
On 5/3, they emailed me stating
Purchased New Monitor from ***
Product was DOA (Dead On Arrival)
Contacted DellThey demanded copy of original receipt and photo of serial# and express service code
Initially, they sated new unit will ship next day
Then, next day came and they stated will replace with a refurbished unit?
I told them, I bought a new unit and will not accept a used (refurbished) unit
two weeks has gone by,
received call from Dell (###-###-####) stating *** has not registered my monitor
So, Dell cannot help me?
As a consumer, it does not matter what Dell's re-seller does
It ultimately up to Dell to take care of its end users
Why? the product left Dell warehouse and its up to Dell to manage its own re-sellers
Not end user customer
I purchased a Dell laptop from QVC in April The laptop work for about months, then I started to have issues with it I worked with customer service to correct the issues until March The HARD DRIVE went out on the lap top As you can see it was not even year old yet The company did send me a new hard drive, but refused to send me an USB stickMy understanding I needed this to load the hard drive I call QVC for help and they told me to call Dell I finally found a person (Raghav Verma) to help me On March 10, 2017, the lap top was working again In November 2017, months later, the laptop stop working again I took the laptop to a service person and they said, the hard drive is not working I explain a new hard drive was just put into the laptop in March of this year He said to call Dell because a hard drive should be under a warranty even if the laptop is not When they replaced the hard drive it is under warranty for a year I wrote an email to Raghav
I bought a laptop from Dell about a year +months agoI experienced several major issues with the laptop that required me to send it in for serviceI also spent dozens of hours on the phone trying to fix issuesThe last time I sent in my laptop for an issue where the screen wasn't workingI received the laptop back in early January In late February 2017, less than months later the laptop broke again, with the same sort of screen issueI called customer service and asked them to fix itThey informed me that my warranty was expired in mid-January so it would cost me money out of pocketThey further elaborated that they have no warranty on their repair work?I find this to be a poor business practice, and overall just wrong that they can do thatIf Dell doesn't do something to make it right I will never buy another Dell product
On the May the audio to my Dell Inspiron shut offI called Dell the next day and, after hours spent with technical support, the problem was not fixedThe problem was escalated a person named ***, and given an incident numberAfter two weeks with a limping computer, I have just gotten off the phone with ***, who refuses to help me today, but will make a "window" of opportunity to call me tomorrow to re-install an earlier BIOSIf that does not work, he wishes to take my computer for another week to have it diagnosedIf I don't wish to do that, he will send a technician to fix my computer, but he will not say whenHe gives a minimum wait time, but no maximum wait timeI have already waited much too long for this repairHere is what my warranty asserts: "Onsite service after remote diagnosis within 1-business days." Because this is the third major issue with this computer, I would like my computer repaired or replaced, without having to spend more time on this issu
I purchased a computer from dell in February 2017, order # ***, service request # *** Because of my veteran status, Dell was offering discounts of 10% offI was in contact with a Dell customer rep named *** * ***, who on Feb 17, at 12:30:PM EST, responded via email and stated "I would like to inform you that once the order is shipped and invoiced we will go ahead and process a refund of $as such the order cannot be modified at its current stageI have mentioned the same on the order notes." The entire email is also attached to this complaintSoon after receiving the computer we received our first bill and saw there was no $creditWe emailed Dell customer service times and received no responseWe then called, we were told the credit would appear on the next statementWhen I received the April statement I saw there was no credit, yet againWe again contacted Dell and was told we would receive it on your next statementNext statement, no cre
Service Tag: ***
Service Request Number: ***
I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
My boyfriend purchased an Inspiron Dell computer from *** *** located in ***, **After only having the laptop for months I found one random day that I couldn't put my charger into the port located on the side of the computerWe took it back to *** *** who said that it was a "faulty motherboard part" and that we should call Dell as their warranty should cover itJust got off the phone after being connected with two departments that said it was not covered under warranty, that it was "accident coverage" that I neededI told them I have never dropped or spilled anything, it wasn't an accident, it was a gland part they sold meThey wouldn't even offer a discount for the repair which would cost $The laptop is only months and it's still covered under a manufacturer warrantySeeing this is a faulty part and is a mani factor problem they should at least replace itI am not even asking for a new computer just for them to fix itminutes on the phone and no one helped
On May 23rd 2018, I placed an order for a Dell Gaming Monitor (***) that was on sale for $at the time and included an $eGiftcard for future purchases at Dell's online marketplaceAlmost immediately upon placing the order, a friend made me aware that AAA members can get an additional 10% discount on Dell productsI wrote to customer service, asking if the discount could be applied retroactivelyThe representative responded saying that it wasn't possible but he could cancel the order so that I could reorder with the discountI said that this would be fine on the condition that the promos in place would still be available to me upon reorderingThe representative assured me that my promo was safe and stated that they would cancel the orderAt this point, the monitor hadn't even shipped yetBy the time the cancellation request was actually made by the representative, the order had shipped and been delivered, resulting in the order being picked back up and shipped ba
To Whom It May Concern:
Thank you for taking the time to read this emailI write to you today because I do not know what other recourse I haveI purchased a Dell computer back in February of with a three year, in home extended warranty, which Dell is refusing to honor
Service Request number: ***
The chronology of issues I have had with the Dell Alienware Rdate back from the inception of the purchase in February, 2016, and appear at the bottom of this request Along with the purchase, I spent several hundred dollars more for the full warranty as I use this laptop for business Since February, 2016, I have spent numerous hours on the phone with customer “care” being hassled and stonewalled by Dell until Dell finally agrees to fulfill its terms and replace their broken machines and parts The saga continues
The laptop has continued to experience incessant battery issues Again, the product is under warranty According to the NYS Better Business
Below you will find countless efforts over man hours of my time and my employees time dealing with this same issue with DellOver emails from customer service reps, tech support rep, managers
RE:
Yes still having the same problems , I have have been having since purchased
From:
Date: Mon, Oct 10, 8:am
To: ***@***.com
Subject: Service Request ***
Hi,
I'm currently following up on your service case, I would like to confirm if you're still having problems w/ your system that we could assist you withPlease reply if you still have concernsIn the event that we don't get any customer reply we set the service request for closureWe can always reopen the case for the time being when it's already archived given the appropriate time from when the case was closedAll of the records are logged on your account for future reference
Kind Regards,
***
Dell | Technical Support Su
On July 25, I received unwanted paper mail from Dell Small Business, PO Box ***, *** ** ***sent to my home address with the name of the person who we purchased our home from years agoI requested my home address be removed by going to *** on that dayHowever, just today, 9/29/2018, I received yet another mailingThese are huge catalogs, a massive waste of paper, so seeing that my request for removal didn't go through is very disappointingThe full address is:
*** ***
*** *** *** *** * *** ** *** * *** *** ** ***
In November, my husband and I purchased two computers from DellHis is working properly, in fact, I am using it now as mine is in the shop at *** *** for the third time I feel like I bought a lemon as we have used Dell products in the past and have had not problems with them My husband owned a Dell lap top for about ten years, problem free We have contacted Dell about this problem asking for a refund or exchange, they refused I believe they should stand behind their products
I have taken the computer to the Geek squad at *** *** where we bought it*** *** has also refused to exchange the computerThey have also charged us for a maintenance fee and a new backup device with which to back up the computer before this last trip to for repairs With these additional fees, we have paid more than double for this computer and it still is not working
The problem is with the start icon switch It does not work properly, to turn off the computer it has to be right clicked
Complaint is regarding Dell XPS I purchased a year warranty extension on a $device at a cost of $which is supposed to cover accidental damage and technical support through 6/19/ However when calling technical support they have continually tried to charge me more money ($150) to install "necessary driver updates," which are not available for free Without this updates I was told my computer will cease to function and will become irreparable At which point my warranty is void
This is all done without any sort of formal diagnosis to know what the actually problem of the machine is I would like to use my warranty, not be charged more money without receiving any warranty support beforehand I want the computer that I use for work and school and all facets of my life as contributing citizen to work in the order that it is supposed to I would like to be rendered services in the order which they have been paid for Instead I have a faulty product, tha
I purchased a computer from Dell in December and immediately began having issues with it It would freeze, give me blue screens with different errors and then restart At first I tried dealing with it, however it dd not get any better I called in March to try to get it resolved They had me run through some online tests which came back negative They told me I needed to reinstall windows and guided me to a website to download windows After re-installation, the problem still continued In April I called again, requesting an exchange I don't expect a refund, but after only months and with constant problems, I don't think an exchange is out of the question, especially since I have bought computers from them over the past years During the callI spoke to different people The first basically just passed me on The 3rd one told me that I had no software warranty and would have to pay them for service to repair the brand new computer they just sold me When I compl
Laptop computer Inspiron series was returned because of driver crashing issues that persisted after repairs by a Dell service technician The laptop was processed as received by Dell and due for full refund in March However, it is now May 24, and the money has not yet been returnedCustomer service is continuously unresponsive on the details, saying that they submitted a claim to check status of return and have once hung up on customer
I returned a computer to DellI was unable to reach them on the phone to meet the correct return requirementsI contacted them numerous timesI never spoke to some who speaks English nativelyI am now getting ready to pay for a computer on my credit cardthat I returned because they were not help and did not refund the money as they stated
I purchased a laptop via onlineI was charged on my debit card but Dell denies the order exists
I called the Dell customer service line to inform them that I had purchased a laptop last year and that I had never used it other than the initial setup so now that I am planning to reset and sell the laptop I am getting a message telling me that I don’t have enough storage to complete the processSeeing that I have been a customer with Dell for over years and have reset other devices multiple times this was the first time I ever experienced this messageThe first customer service rep informed me that I would have to talk to another department because my warranty expiredAfter the next rep answered the phone he asked for my service tag and informed me that before he could assist me at all I would have to purchase another warrantyI politely asked him why would I have to purchase a warranty just to receive a simple answer as to why I was getting the messageHe proceeded to tell me that he couldn’t help without the warranty so I asked to speak to a supervisorThe supervisor answ
Customer support hung up on me times, and when I asked to talk to a supervisor the 4th person suddenly couldn't hear me
I ordered an Alienware Rand it was received on 3/4/I spent $1,400+ on a supposed high end system with expectations of it performing as suchThe laptop failed to power on after less than daysI spoke with Alienware/Dell support on 4/regarding this issueWe went through the typical flowchart diagnostics and they decided I should send it back to themI received the return box on 4/and FedEx picked it up on 4/I received an email from their support team on 5/stating they were waiting on a back ordered part and it “should be back in stock on or before 5/24”I replied back that I understand it’s not that person’s fault, but found it ridiculous it would take that long given this is such a common problemI didn’t realize power issues were so common until I saw Alienware’s Youtube video addressing it after my incidentTheir support team mentioned they would escalate this and I was later told they would look for an available match
On 5/3, they emailed me stating
Purchased New Monitor from ***
Product was DOA (Dead On Arrival)
Contacted DellThey demanded copy of original receipt and photo of serial# and express service code
Initially, they sated new unit will ship next day
Then, next day came and they stated will replace with a refurbished unit?
I told them, I bought a new unit and will not accept a used (refurbished) unit
two weeks has gone by,
received call from Dell (###-###-####) stating *** has not registered my monitor
So, Dell cannot help me?
As a consumer, it does not matter what Dell's re-seller does
It ultimately up to Dell to take care of its end users
Why? the product left Dell warehouse and its up to Dell to manage its own re-sellers
Not end user customer
I purchased a Dell laptop from QVC in April The laptop work for about months, then I started to have issues with it I worked with customer service to correct the issues until March The HARD DRIVE went out on the lap top As you can see it was not even year old yet The company did send me a new hard drive, but refused to send me an USB stickMy understanding I needed this to load the hard drive I call QVC for help and they told me to call Dell I finally found a person (Raghav Verma) to help me On March 10, 2017, the lap top was working again In November 2017, months later, the laptop stop working again I took the laptop to a service person and they said, the hard drive is not working I explain a new hard drive was just put into the laptop in March of this year He said to call Dell because a hard drive should be under a warranty even if the laptop is not When they replaced the hard drive it is under warranty for a year I wrote an email to Raghav
I bought a laptop from Dell about a year +months agoI experienced several major issues with the laptop that required me to send it in for serviceI also spent dozens of hours on the phone trying to fix issuesThe last time I sent in my laptop for an issue where the screen wasn't workingI received the laptop back in early January In late February 2017, less than months later the laptop broke again, with the same sort of screen issueI called customer service and asked them to fix itThey informed me that my warranty was expired in mid-January so it would cost me money out of pocketThey further elaborated that they have no warranty on their repair work?I find this to be a poor business practice, and overall just wrong that they can do thatIf Dell doesn't do something to make it right I will never buy another Dell product
On the May the audio to my Dell Inspiron shut offI called Dell the next day and, after hours spent with technical support, the problem was not fixedThe problem was escalated a person named ***, and given an incident numberAfter two weeks with a limping computer, I have just gotten off the phone with ***, who refuses to help me today, but will make a "window" of opportunity to call me tomorrow to re-install an earlier BIOSIf that does not work, he wishes to take my computer for another week to have it diagnosedIf I don't wish to do that, he will send a technician to fix my computer, but he will not say whenHe gives a minimum wait time, but no maximum wait timeI have already waited much too long for this repairHere is what my warranty asserts: "Onsite service after remote diagnosis within 1-business days." Because this is the third major issue with this computer, I would like my computer repaired or replaced, without having to spend more time on this issu
I purchased a computer from dell in February 2017, order # ***, service request # *** Because of my veteran status, Dell was offering discounts of 10% offI was in contact with a Dell customer rep named *** * ***, who on Feb 17, at 12:30:PM EST, responded via email and stated "I would like to inform you that once the order is shipped and invoiced we will go ahead and process a refund of $as such the order cannot be modified at its current stageI have mentioned the same on the order notes." The entire email is also attached to this complaintSoon after receiving the computer we received our first bill and saw there was no $creditWe emailed Dell customer service times and received no responseWe then called, we were told the credit would appear on the next statementWhen I received the April statement I saw there was no credit, yet againWe again contacted Dell and was told we would receive it on your next statementNext statement, no cre
Service Tag: ***
Service Request Number: ***
I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
My boyfriend purchased an Inspiron Dell computer from *** *** located in ***, **After only having the laptop for months I found one random day that I couldn't put my charger into the port located on the side of the computerWe took it back to *** *** who said that it was a "faulty motherboard part" and that we should call Dell as their warranty should cover itJust got off the phone after being connected with two departments that said it was not covered under warranty, that it was "accident coverage" that I neededI told them I have never dropped or spilled anything, it wasn't an accident, it was a gland part they sold meThey wouldn't even offer a discount for the repair which would cost $The laptop is only months and it's still covered under a manufacturer warrantySeeing this is a faulty part and is a mani factor problem they should at least replace itI am not even asking for a new computer just for them to fix itminutes on the phone and no one helped
On May 23rd 2018, I placed an order for a Dell Gaming Monitor (***) that was on sale for $at the time and included an $eGiftcard for future purchases at Dell's online marketplaceAlmost immediately upon placing the order, a friend made me aware that AAA members can get an additional 10% discount on Dell productsI wrote to customer service, asking if the discount could be applied retroactivelyThe representative responded saying that it wasn't possible but he could cancel the order so that I could reorder with the discountI said that this would be fine on the condition that the promos in place would still be available to me upon reorderingThe representative assured me that my promo was safe and stated that they would cancel the orderAt this point, the monitor hadn't even shipped yetBy the time the cancellation request was actually made by the representative, the order had shipped and been delivered, resulting in the order being picked back up and shipped ba
To Whom It May Concern:
Thank you for taking the time to read this emailI write to you today because I do not know what other recourse I haveI purchased a Dell computer back in February of with a three year, in home extended warranty, which Dell is refusing to honor
Service Request number: ***
The chronology of issues I have had with the Dell Alienware Rdate back from the inception of the purchase in February, 2016, and appear at the bottom of this request Along with the purchase, I spent several hundred dollars more for the full warranty as I use this laptop for business Since February, 2016, I have spent numerous hours on the phone with customer “care” being hassled and stonewalled by Dell until Dell finally agrees to fulfill its terms and replace their broken machines and parts The saga continues
The laptop has continued to experience incessant battery issues Again, the product is under warranty According to the NYS Better Business
Below you will find countless efforts over man hours of my time and my employees time dealing with this same issue with DellOver emails from customer service reps, tech support rep, managers
RE:
Yes still having the same problems , I have have been having since purchased
From:
Date: Mon, Oct 10, 8:am
To: ***@***.com
Subject: Service Request ***
Hi,
I'm currently following up on your service case, I would like to confirm if you're still having problems w/ your system that we could assist you withPlease reply if you still have concernsIn the event that we don't get any customer reply we set the service request for closureWe can always reopen the case for the time being when it's already archived given the appropriate time from when the case was closedAll of the records are logged on your account for future reference
Kind Regards,
***
Dell | Technical Support Su
On July 25, I received unwanted paper mail from Dell Small Business, PO Box ***, *** ** ***sent to my home address with the name of the person who we purchased our home from years agoI requested my home address be removed by going to *** on that dayHowever, just today, 9/29/2018, I received yet another mailingThese are huge catalogs, a massive waste of paper, so seeing that my request for removal didn't go through is very disappointingThe full address is:
*** ***
*** *** *** *** * *** ** *** * *** *** ** ***
In November, my husband and I purchased two computers from DellHis is working properly, in fact, I am using it now as mine is in the shop at *** *** for the third time I feel like I bought a lemon as we have used Dell products in the past and have had not problems with them My husband owned a Dell lap top for about ten years, problem free We have contacted Dell about this problem asking for a refund or exchange, they refused I believe they should stand behind their products
I have taken the computer to the Geek squad at *** *** where we bought it*** *** has also refused to exchange the computerThey have also charged us for a maintenance fee and a new backup device with which to back up the computer before this last trip to for repairs With these additional fees, we have paid more than double for this computer and it still is not working
The problem is with the start icon switch It does not work properly, to turn off the computer it has to be right clicked
Complaint is regarding Dell XPS I purchased a year warranty extension on a $device at a cost of $which is supposed to cover accidental damage and technical support through 6/19/ However when calling technical support they have continually tried to charge me more money ($150) to install "necessary driver updates," which are not available for free Without this updates I was told my computer will cease to function and will become irreparable At which point my warranty is void
This is all done without any sort of formal diagnosis to know what the actually problem of the machine is I would like to use my warranty, not be charged more money without receiving any warranty support beforehand I want the computer that I use for work and school and all facets of my life as contributing citizen to work in the order that it is supposed to I would like to be rendered services in the order which they have been paid for Instead I have a faulty product, tha