This company will “fix” your computer under warranty but leave it useless because it doesn’t have Windows installed anymoreThey theExpect YOU to go buy a USB drive and install windows yourself through a different computerHow are you supposed to install windows when my one computer doesn’t workWorst customer service I’ve ever had
Dell advertises to day shippingOrdered computer in October, it is now November and they have updated estimated shipping date to December 30thI have already wasted hours on the phone with Dell and been lied to repeatedly by their employeesThey have been guaranteeing that the computer would ship the day that I called them, for the past two and a half weekNow they are saying two months
I purchased this laptop and had no problems until months in when one of the hinges came apart It was within the warranty time frame so they fixed the laptop for free Well, now roughly months later I have the same issue! They sent me a faulty laptop, then fixed it inaccurately Dell is no longer willing to fix the computer because it is now out of warranty I have done some research and found that many others have the same problem with this laptop, which tells me that there should be some type of recall on it I paid a substantial amount of money for this computer, which has manufacturing issues, and Dell does not want to take responsibility for it
I was sold a defected product and after only days they will not give me a replacement or my money backThey also have the item and don't have the part to fix itIt will take well over weeksI paid for a gaming system that was a problem from Day
Customer service and technical support to fix bad laptopIn days I have sent it in for repair twice, never was repairedThe third time I talked to technical support and they wanted me to ship it back and I asked for either a replacement or a refundWe agreed that a replacement would be shipped on May 27thOn June 7th I got an email to return the laptop for repairI contacted the rep I was working with and asked what was going on
I am convinced that the manager assigned to my issue was sitting on the order
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
In December, I purchased a Dell XPS laptop from ***It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from ***, was no longer validDell did extend my Dell warranty by a few months
Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
Dell XPS has failed twice mo oldRespect is slow and ineffective product is lemonAsked for tefundDell support will not respond
How can I return and get refund
I purchased a laptop in November, I begin to have problem such as the touch pad is defective, the computer is very slow I cant sign in, at this time I worked with premium support multiple time with no avail, the mother board has been replaced by dell and that tech observed the same problems I have asked to dispute the cost of that computer I want a refund a dell has refused
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine
My Complain:
However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
We sent a computer in for factory service The computer case was broken in repair under warranty Then they attempted to charge us for the repair under pretense of broken part out of warranty (USB) replacement We refused The computer was returned to us with a working original usb, but in fact, a broken case that the tried to heat gun and glue back together It was returned to the operations system also not working We have complained and reported the issue and told they will send a call tag, but basically called liars, and told they would not offer any extended warranty or computer replacement but we doubt this computer will ever work the same as case replacement will take a full gut and rebuild out of factory setting and the computer was evidently severely damaged in Dell repair care as it will not even operate We were told to be sure to back the computer up, I was astounded as we have told him when we got the computer back all we got was a broken to hell case and
I placed an order for a laptop, desktop, game controller with pc dongle, a graphics card amplifier and a video card for said amplifier This order was originally placed on 9/9/2016, but has been modified and re-modified several times, the last change made on 10/7/all due to parts shortages I let Dell upsell me three different occasions so that I may receive "a" desktop computer due to the lack of parts to fulfill my order Throughout the process, I received the laptop and controller, but lost the video card from the original order due to insufficient stock I have ample documentation via emails, recorded conversations, personal notes and several witnesses Today is 10/14/and I have been informed that there is once again a parts shortage and when I was directed to the Parts Modifications Department, I was hung up on several times and finally told that the only option I had was to wait for the parts to arrive on 10/28/and then have to wait another business days fo
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home
?
I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund
*** ***
I was a QVC customer August purchasing a Dell laptop for my son's first year at PurdueHis is a Computer Graphic Technology Virtual Product Integration major I have two college students so using QVC easy payment plan was a great optionI will be honest and say I didn't look to much into the warranty information because I trusted the Dell name and thought brand new shouldn't be any issuesAfter I paid my 5th of 6th payments and my son was home on winter break his laptop died, wouldn't come onThat is approximately months of useI called QVC who gave me phone numbers for Dell customer serviceOh my goodness this has been the worse experienceWe first sent the laptop in 1st week of JanuaryThey took a couple of weeks and then my son followed up that they were still fixing itMeanwhile school has resumed and he has no computer and is a Computer Graphics Technology majorHe got the laptop back around January 30thHe then used it a couple of days and it died out againI
purchased a dell laptop computer in Nov, as a Christmas present for my college soph son After months of use, screen went dead NO PHYSICAL DAMAGE, Dell wouldn't fix it, unless I paid $ months of use and I had to pay If my son had damaged the computer , I understand, but it wasn't damaged at all
Dell is saying it's a sensitive piece of equipment, so tough luck
Wow how do they get away with this
I recently purchased a monitor online - and it has been over two monthsWhen I asked for a reimbursement I was given the run aroundIn the meantime, they have charged my credit card - and I am making a payment without my merchandiseI have been dealing with this for over a month
Case ID# ***
I bought a gaming steering wheel from Logitech on Dec 28th for my son
The expected delivery date was Jan 18th
Now it's Feb 4th and still didn't receive anything
When I bought the product the delivery date was two weeks but once I paid it was a different date that keeps inflating and now it's March 26th
I called customer service repeatedly and was getting different promises and people pretending to be managers
I paid a reduced price in that period due to boxing week and now I lost my opportunity to get the same deal wich is not fair cause it was the same price by best buy
On February I placed an order (951395595) for a Dell Alienware laptop
So, on Monday,February 08, I contacted Dell and asked to cancel an order, but they refused, even though
it wasn't shipped yet
When Fedex made an attempt to deliver my order, I refused it and sent it back to Dell
Fedex .tracking ***
Dell received this laptop on February 15, and since that I haven't received my money back
I paid using a credit card and a Dell gift card and so far nothing
Dear Revdex.com Team,
Product Owned: Dell Inspiron
I purchased this model in August This laptop started making a cracking noise whenever I opened the laptop as the hinge of the laptop had become loseDue to this, a pressure developed in the top right corner of the laptop and crack started formingMy laptop is not even 1-year-oldIt is still in warranty
I called Dell Support and spoke with Mr ***, Ms *** *** and *** ***(Service Request Number : ***)But they kept on repeating that this does not get covered under warranty as its something accidentalBut please tell me, how can I unscrew a hinge accidently and then make a crackThis is impossible!
This is a design flaw which has been identified and discussed in the Dell support forum itselfInspiron model is known to have this issue among its users.Please refer the link below for the same
***
Please help me out! I don't know
This company will “fix” your computer under warranty but leave it useless because it doesn’t have Windows installed anymoreThey theExpect YOU to go buy a USB drive and install windows yourself through a different computerHow are you supposed to install windows when my one computer doesn’t workWorst customer service I’ve ever had
Dell advertises to day shippingOrdered computer in October, it is now November and they have updated estimated shipping date to December 30thI have already wasted hours on the phone with Dell and been lied to repeatedly by their employeesThey have been guaranteeing that the computer would ship the day that I called them, for the past two and a half weekNow they are saying two months
I purchased this laptop and had no problems until months in when one of the hinges came apart It was within the warranty time frame so they fixed the laptop for free Well, now roughly months later I have the same issue! They sent me a faulty laptop, then fixed it inaccurately Dell is no longer willing to fix the computer because it is now out of warranty I have done some research and found that many others have the same problem with this laptop, which tells me that there should be some type of recall on it I paid a substantial amount of money for this computer, which has manufacturing issues, and Dell does not want to take responsibility for it
I was sold a defected product and after only days they will not give me a replacement or my money backThey also have the item and don't have the part to fix itIt will take well over weeksI paid for a gaming system that was a problem from Day
Customer service and technical support to fix bad laptopIn days I have sent it in for repair twice, never was repairedThe third time I talked to technical support and they wanted me to ship it back and I asked for either a replacement or a refundWe agreed that a replacement would be shipped on May 27thOn June 7th I got an email to return the laptop for repairI contacted the rep I was working with and asked what was going on
I am convinced that the manager assigned to my issue was sitting on the order
We purchased a Dell laptop computer online on 3/for $which was scheduled for delivery on 4/ We never received the computer, and the shipping carrier informed us it was returned to Dell apparently because the shipping address did not match the billing address (these addresses which we provided to Dell are actually the same) Dell told us they had placed a "hold" on the order We have requested a refund several times over several days by email, online chat and several calls to customer service We are extremely frustrated with this process
In December, I purchased a Dell XPS laptop from ***It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from ***, was no longer validDell did extend my Dell warranty by a few months
Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
Dell XPS has failed twice mo oldRespect is slow and ineffective product is lemonAsked for tefundDell support will not respond
How can I return and get refund
I purchased a laptop in November, I begin to have problem such as the touch pad is defective, the computer is very slow I cant sign in, at this time I worked with premium support multiple time with no avail, the mother board has been replaced by dell and that tech observed the same problems I have asked to dispute the cost of that computer I want a refund a dell has refused
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine
My Complain:
However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
We sent a computer in for factory service The computer case was broken in repair under warranty Then they attempted to charge us for the repair under pretense of broken part out of warranty (USB) replacement We refused The computer was returned to us with a working original usb, but in fact, a broken case that the tried to heat gun and glue back together It was returned to the operations system also not working We have complained and reported the issue and told they will send a call tag, but basically called liars, and told they would not offer any extended warranty or computer replacement but we doubt this computer will ever work the same as case replacement will take a full gut and rebuild out of factory setting and the computer was evidently severely damaged in Dell repair care as it will not even operate We were told to be sure to back the computer up, I was astounded as we have told him when we got the computer back all we got was a broken to hell case and
I placed an order for a laptop, desktop, game controller with pc dongle, a graphics card amplifier and a video card for said amplifier This order was originally placed on 9/9/2016, but has been modified and re-modified several times, the last change made on 10/7/all due to parts shortages I let Dell upsell me three different occasions so that I may receive "a" desktop computer due to the lack of parts to fulfill my order Throughout the process, I received the laptop and controller, but lost the video card from the original order due to insufficient stock I have ample documentation via emails, recorded conversations, personal notes and several witnesses Today is 10/14/and I have been informed that there is once again a parts shortage and when I was directed to the Parts Modifications Department, I was hung up on several times and finally told that the only option I had was to wait for the parts to arrive on 10/28/and then have to wait another business days fo
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home
?
I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
I purchased a license for Adobe Creative Cloud Photography Plan on 5/7/The key they sent me would not work for a US version of the program I initiated a refunded with them directly and through Paypal and still haven't received a refund Initially they were supposed to resolve the issue and get me a correct activation key They never even bother to call me back After that is when I requested the refund
*** ***
I was a QVC customer August purchasing a Dell laptop for my son's first year at PurdueHis is a Computer Graphic Technology Virtual Product Integration major I have two college students so using QVC easy payment plan was a great optionI will be honest and say I didn't look to much into the warranty information because I trusted the Dell name and thought brand new shouldn't be any issuesAfter I paid my 5th of 6th payments and my son was home on winter break his laptop died, wouldn't come onThat is approximately months of useI called QVC who gave me phone numbers for Dell customer serviceOh my goodness this has been the worse experienceWe first sent the laptop in 1st week of JanuaryThey took a couple of weeks and then my son followed up that they were still fixing itMeanwhile school has resumed and he has no computer and is a Computer Graphics Technology majorHe got the laptop back around January 30thHe then used it a couple of days and it died out againI
purchased a dell laptop computer in Nov, as a Christmas present for my college soph son After months of use, screen went dead NO PHYSICAL DAMAGE, Dell wouldn't fix it, unless I paid $ months of use and I had to pay If my son had damaged the computer , I understand, but it wasn't damaged at all
Dell is saying it's a sensitive piece of equipment, so tough luck
Wow how do they get away with this
I recently purchased a monitor online - and it has been over two monthsWhen I asked for a reimbursement I was given the run aroundIn the meantime, they have charged my credit card - and I am making a payment without my merchandiseI have been dealing with this for over a month
Case ID# ***
I bought a gaming steering wheel from Logitech on Dec 28th for my son
The expected delivery date was Jan 18th
Now it's Feb 4th and still didn't receive anything
When I bought the product the delivery date was two weeks but once I paid it was a different date that keeps inflating and now it's March 26th
I called customer service repeatedly and was getting different promises and people pretending to be managers
I paid a reduced price in that period due to boxing week and now I lost my opportunity to get the same deal wich is not fair cause it was the same price by best buy
On February I placed an order (951395595) for a Dell Alienware laptop
So, on Monday,February 08, I contacted Dell and asked to cancel an order, but they refused, even though
it wasn't shipped yet
When Fedex made an attempt to deliver my order, I refused it and sent it back to Dell
Fedex .tracking ***
Dell received this laptop on February 15, and since that I haven't received my money back
I paid using a credit card and a Dell gift card and so far nothing
Dear Revdex.com Team,
Product Owned: Dell Inspiron
I purchased this model in August This laptop started making a cracking noise whenever I opened the laptop as the hinge of the laptop had become loseDue to this, a pressure developed in the top right corner of the laptop and crack started formingMy laptop is not even 1-year-oldIt is still in warranty
I called Dell Support and spoke with Mr ***, Ms *** *** and *** ***(Service Request Number : ***)But they kept on repeating that this does not get covered under warranty as its something accidentalBut please tell me, how can I unscrew a hinge accidently and then make a crackThis is impossible!
This is a design flaw which has been identified and discussed in the Dell support forum itselfInspiron model is known to have this issue among its users.Please refer the link below for the same
***
Please help me out! I don't know