The problem started when the product was still under warrantyThe product was repaired on two different occasions while still under warrantyThe same issue arose after warrantyThe product was used mildly, not excessively which is why I know dell sold me a lemonInternal software issues like the one I encountered should be fixed or refunded by dellThis computer was intended to last me years but as a lemon computer it lasted me (less the repair time ~month)Repairs were never the solution, it was always going to crash again even if it is repaired by dell a thirds time, it will crash again
I am writing to request a refund and return of my Dell XPS I arranged to purchase a Dell Laptop through the *** ** *** in April of with my ** research funds
We submitted the initial order on or about April or 5, The order was delayed for weeks on the Dell end due to “parts shortages”Part of the order did arrive to the ** in mid-April (the laptop "sleeve” and the desktop monitor) After several more weeks with no laptop, we contacted Dell to discover that the order for the laptop had been cancelledA new order was placed on May 16, by the IT staff at the *** As an aside, the machine finally arrived at ** on May 25, while I was on research travel in ***, which was annoying I specifically ordered the laptop to take on that trip, hence the inception of the order on April Not having the laptop for this extended research trip was highly problematic and disappointing
As soon as I returned stateside (in early July
I have issues with DellThe first issue is with the laptop I purchased from them earlier this yearI was told you would match the price of a reseller and you guys would have to have it custom assembled to the same specThe rep went over the specs with me talking about the 7th generation processor but it was not identical to the one they were matching for meThe laptop that was being matched had an iprocessor not an iI noticed this hardware inaccuracy after I starting having hard drive failure on my machineI looked at the specs of the machine and noticed the processor was an inot an iNot only that but the system had severe hard drive failure only a month into using itI called Dell and told them I wanted the laptop replaced with the correct parts and with a working hard driveI literally spent over hours back and forth on this issue with them about this asking MULTIPLE times to speak to EE department because the outsourced representatives kept transferring me back
I brought a new dell laptop and it does not perform I have contacted dell and they are telling me that all they can try to is fix it which they have done several times but couldn't now they are telling all the can do is to try to fix it again or replace it with a refurbished laptop why do I have to settle for a refurbished laptop when I bought this one new less than days ago can you help me
I sent them my item for repair
They sent my computer along with password, sensative documents, and the computer by mistake to a wrong address
None of the agents know what they are doing and they refuse to connect me to their US superiors
If this goes unresolved I will be filing a lawsuit soon
Hello,
I purchased a top of the line computer from Alienware/Dell computers, I had my product less the 7months and it faild to start one day, I called Support and they told me I had to ship my comupter to themEven though my computer came with 1year onsite/in home repair
I sent in my computer they told me it would take a month to get the part to replace to fix my computerI accepted that and was ok with thatdays later I get another e-mail saying how the can not fix me brand new laptop They told me the would not replace it with a new computer and now I'm forced to take a refurbished computer that god knows what it could have been thru, I was rudely told that's all their willing to do for me
So now I'm still waiting for them to find a refurbished computer to replace mine withAs I need this for my work related job I'm very unhappy with the resolution they are purposing, My laptop was in pristine condition, and now Im without my work tool,, and as of yet I have no
I purchased an item at Dell.com on 11/30/
Within one hour, I asked customer service to cancel this order because I found another similar item in Dell.comCustomer service agent said it is easy to return rather than cancelling the orderI asked about my gift card and customer service told me Dell will re-issue new gift card with new expired date if the card is expired or amount will refunded back to original gift cardI returned the item using the return label provided in the box immediatelyBut I never received the refundI called more than 20-times so far (I repeat 20-times) on my refundFinally one day I received the credit card portion of cents but still I didn't receive the gift card amountThis is really frustrating to follow up multiple timesEach customer service agent gives difference answer and says within 2-3days refund will be processedI have spent lot of time to follow up on thisEach time it takes 30-45mins to reach an agentI have been a Dell
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
I had a warranty on my laptop and I was told in august of that it was going o expire in novemeber I was then told by the same person that because I couldn't ever get in touch with anyone at dell tech support that she was going to extend my warranty for months from Novemberi called tech support today and they told me very rudely that my warranty expired .....after going round in circles with the gentleman I asked times to speak to a supervisor and he stated that the supervisor would tell me the same thing that he just did which is that there is nothing that they can do unless I buy another warranty..the supervisor got on the phone with me and the only thing that he did was get me very upset and made me cry.....I then found out from my husband who bought the laptop that when he purchased ithe bought a year warrantyi then called tech support back a few minutes later and spoke to another person and I told her the whole story again so then she put me in touch with customer
I ordered a laptop from Dell and was told that it would be delivered between 6/1/and 6/8/ When I signed onto their website on 6/to check on the status, it showed that it had not been shipped yet I contacted customer service via a chat, and was told that the laptop screen part was out of stock and they had no expected ship or delivery date I asked them when they would have told me this if I hadn't contacted them, and they said they couldn't say I then had to call Dell to cancel the order (I needed it by mid June) and asked to speak to a supervisor They told me they first had to cancel the order (which was done) and then connected me to a supervisor They left me on hold for minutes and then someone came on and said he is trying to connect me to his supervisor but minutes later, I am still on hold right now The supervisor just got on the line and told me that the notification would have come from a different department so there is nothing he can do to improve the process If they had contacted me with an alternate solution I might have been OK but I feel that this has been handled very poorly
Stressed out three months to have my computer fixedThree months + they say they cant send my computer back and I have it in my posessionI have recoept that purchase wa made before repair order was madeI purchased the computer on 2/25/they said it expired november The whole experience has been a nightmare as well as stressful on myself and business as a auto transport broker
The rubber feet are defective on the laptop I purchased (only had laptop months)The glue that is underneath the rubber feet is all over the back of computer I called customer service and received the following resolution Feb 14th
Hello ***
Thank you for choosing DellThis mail is related to your recent interaction with Dell technical support regarding the rubber feets of your computer
Your service request reference number is *** ,and Service tag is ***
We have set up a "Parts" dispatch on Dispatch number *** You will be receiving another email from Dell, informing you about the status of your dispatchThe email will contain instructions on how to track your shipment
Only to receive the following email on Feb 20th
Hi ***,
I've checked the dispatch that I've requested for you and It was denied on
the depot, they've checked the policy on rubber feets and it did not qualify
your system because it's more than 21days old usa
These people have STOLEN my money!
I was buying a computer from them and it was broken
I returned it MONTHS ago and my money has not been refunded
My account number is is below
I bought the computer on July 31, and returned it a month later at the end of August
They received the last of the three shipments by Sept
I have the emails to prove it
There is NO EXCUSE TO KEEP MY MONEY!
I have sent back my computer for returni was told to wait to business days for my refundMy computer was received by Dell on 2/15/As of today 3/12/2016, I have waited business days but no refundI have contacted Dell customer service 6th times, but nobody give me the right answerLast time I have sent an mail to request my refund but no answer
On Jan 4th I ordered (online) two SSD drives:
(1) WD Blue PC SSD WDS250G1B0B - Solid state drive - GB - internal - M- SATA 6Gb/s
(2) WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s
I received a sales confirmation on both Which indicates a sales contract
On Jan 6th I received an email saying that order (2) was a "pricing mistake" and the order had been canceled order (1) showed that it had been shipped, and expected delivery was Jan 9th I tracked this FedEx order and it showed that it was in my city on Jan 7th (a Saturday), delivery expected on Jan 9th
On Jan 9th, after my son had received his order (same drive, same price, same day/time of order, same address) I checked the tracking again This time it said that the order had been refused by the recipient - which was not true
I called DELL and just got the run around It seems that they had certainly broken a sales contract since it had been billed to m
Computer shipped 11/13/and we received it on or about 11/16/ We went on a vacation and returned Jan 3rd
I did not have time to take the computer out of the box until about 12/10/ We tried to set it up and could not get it to connect to the internet I called Dell and they said they could not do anything about it except to have us return it at our expense and pay for the repairs It is suppose to have a year's warranty It has a bad WiFi Card which connects to the internet We took it to Best Buy to help me connect to the internet and they informed me the WiFi card was bad
Thursday, 10JulI purchased a dell laptop for the cost of $through my paypal account Directly after the submitting the payment I received an email notification to call a number for verification I called the number and verified my address and I was given order # *** over the phone and was told my order was in process
Friday, 13JulI log into the Dell website and see the status of my order has not changed I clicked on the “chat” box and was told I needed to call the verification department I called the verification department again and was told my order was cancelled (a reason for the cancellation was not given) and I needed to place the order again and was transferred to a sales department There I was asked to verify my name and address and again I was told I would be transferred again so I could place my order
After reaching the third person, I was told my order was cancelled and that I could place the order again; however, I would need to open a
I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total
The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again
The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co
Hello, our dell XPS laptop(Service Tag ***) has had three different motherboards replaced (Request #: ***- Created: May 19, 2016, ***- March 12, 2016, #:***- May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
purchased a new Dell computer mid december due my old Dell crashing It has not run correct since purchase,
now wont turn on at all., called customer service 2/and was given run around spoke to a supervisor and was assured he would order the part needed (for a brand new computer) I was told I would hear by MondayI was told I would receive an email confirming my callStill have never received it I received an email monday from Imee stating that the part was there and I would receive a call form a tech and repair would occur soon No call Iemailed her that I did not get a call and she emailed me again that I should hear by the end of day, Now wednesday and no call I no longer hear from Imee so I called tech support again Now am told the part is on backorder until Marchwhich does me no good since I have my business on this computer I called dell headquarters and was rudely transferred back to India to tech suppport and that person could not locate my case ref
The problem started when the product was still under warrantyThe product was repaired on two different occasions while still under warrantyThe same issue arose after warrantyThe product was used mildly, not excessively which is why I know dell sold me a lemonInternal software issues like the one I encountered should be fixed or refunded by dellThis computer was intended to last me years but as a lemon computer it lasted me (less the repair time ~month)Repairs were never the solution, it was always going to crash again even if it is repaired by dell a thirds time, it will crash again
I am writing to request a refund and return of my Dell XPS I arranged to purchase a Dell Laptop through the *** ** *** in April of with my ** research funds
We submitted the initial order on or about April or 5, The order was delayed for weeks on the Dell end due to “parts shortages”Part of the order did arrive to the ** in mid-April (the laptop "sleeve” and the desktop monitor) After several more weeks with no laptop, we contacted Dell to discover that the order for the laptop had been cancelledA new order was placed on May 16, by the IT staff at the *** As an aside, the machine finally arrived at ** on May 25, while I was on research travel in ***, which was annoying I specifically ordered the laptop to take on that trip, hence the inception of the order on April Not having the laptop for this extended research trip was highly problematic and disappointing
As soon as I returned stateside (in early July
I have issues with DellThe first issue is with the laptop I purchased from them earlier this yearI was told you would match the price of a reseller and you guys would have to have it custom assembled to the same specThe rep went over the specs with me talking about the 7th generation processor but it was not identical to the one they were matching for meThe laptop that was being matched had an iprocessor not an iI noticed this hardware inaccuracy after I starting having hard drive failure on my machineI looked at the specs of the machine and noticed the processor was an inot an iNot only that but the system had severe hard drive failure only a month into using itI called Dell and told them I wanted the laptop replaced with the correct parts and with a working hard driveI literally spent over hours back and forth on this issue with them about this asking MULTIPLE times to speak to EE department because the outsourced representatives kept transferring me back
I brought a new dell laptop and it does not perform I have contacted dell and they are telling me that all they can try to is fix it which they have done several times but couldn't now they are telling all the can do is to try to fix it again or replace it with a refurbished laptop why do I have to settle for a refurbished laptop when I bought this one new less than days ago can you help me
I sent them my item for repair
They sent my computer along with password, sensative documents, and the computer by mistake to a wrong address
None of the agents know what they are doing and they refuse to connect me to their US superiors
If this goes unresolved I will be filing a lawsuit soon
Hello,
I purchased a top of the line computer from Alienware/Dell computers, I had my product less the 7months and it faild to start one day, I called Support and they told me I had to ship my comupter to themEven though my computer came with 1year onsite/in home repair
I sent in my computer they told me it would take a month to get the part to replace to fix my computerI accepted that and was ok with thatdays later I get another e-mail saying how the can not fix me brand new laptop They told me the would not replace it with a new computer and now I'm forced to take a refurbished computer that god knows what it could have been thru, I was rudely told that's all their willing to do for me
So now I'm still waiting for them to find a refurbished computer to replace mine withAs I need this for my work related job I'm very unhappy with the resolution they are purposing, My laptop was in pristine condition, and now Im without my work tool,, and as of yet I have no
I purchased an item at Dell.com on 11/30/
Within one hour, I asked customer service to cancel this order because I found another similar item in Dell.comCustomer service agent said it is easy to return rather than cancelling the orderI asked about my gift card and customer service told me Dell will re-issue new gift card with new expired date if the card is expired or amount will refunded back to original gift cardI returned the item using the return label provided in the box immediatelyBut I never received the refundI called more than 20-times so far (I repeat 20-times) on my refundFinally one day I received the credit card portion of cents but still I didn't receive the gift card amountThis is really frustrating to follow up multiple timesEach customer service agent gives difference answer and says within 2-3days refund will be processedI have spent lot of time to follow up on thisEach time it takes 30-45mins to reach an agentI have been a Dell
I returned an unopened modem that I purchased from dell in NovemberI paid for part of the item with my dell preferred account and the remaining balance with a dell gift card for $They refunded the money back to dell preferred account back in December, but still have not refunded my dell gift cardI have about seven different service requests with them about the issueI have even spoke to a supervisorEverything person said they will follow up and get the money put backmonths later and over phone calls with no follow up or result and I'm done trying
I had a warranty on my laptop and I was told in august of that it was going o expire in novemeber I was then told by the same person that because I couldn't ever get in touch with anyone at dell tech support that she was going to extend my warranty for months from Novemberi called tech support today and they told me very rudely that my warranty expired .....after going round in circles with the gentleman I asked times to speak to a supervisor and he stated that the supervisor would tell me the same thing that he just did which is that there is nothing that they can do unless I buy another warranty..the supervisor got on the phone with me and the only thing that he did was get me very upset and made me cry.....I then found out from my husband who bought the laptop that when he purchased ithe bought a year warrantyi then called tech support back a few minutes later and spoke to another person and I told her the whole story again so then she put me in touch with customer
I ordered a laptop from Dell and was told that it would be delivered between 6/1/and 6/8/ When I signed onto their website on 6/to check on the status, it showed that it had not been shipped yet I contacted customer service via a chat, and was told that the laptop screen part was out of stock and they had no expected ship or delivery date I asked them when they would have told me this if I hadn't contacted them, and they said they couldn't say I then had to call Dell to cancel the order (I needed it by mid June) and asked to speak to a supervisor They told me they first had to cancel the order (which was done) and then connected me to a supervisor They left me on hold for minutes and then someone came on and said he is trying to connect me to his supervisor but minutes later, I am still on hold right now The supervisor just got on the line and told me that the notification would have come from a different department so there is nothing he can do to improve the process If they had contacted me with an alternate solution I might have been OK but I feel that this has been handled very poorly
Stressed out three months to have my computer fixedThree months + they say they cant send my computer back and I have it in my posessionI have recoept that purchase wa made before repair order was madeI purchased the computer on 2/25/they said it expired november The whole experience has been a nightmare as well as stressful on myself and business as a auto transport broker
The rubber feet are defective on the laptop I purchased (only had laptop months)The glue that is underneath the rubber feet is all over the back of computer I called customer service and received the following resolution Feb 14th
Hello ***
Thank you for choosing DellThis mail is related to your recent interaction with Dell technical support regarding the rubber feets of your computer
Your service request reference number is *** ,and Service tag is ***
We have set up a "Parts" dispatch on Dispatch number *** You will be receiving another email from Dell, informing you about the status of your dispatchThe email will contain instructions on how to track your shipment
Only to receive the following email on Feb 20th
Hi ***,
I've checked the dispatch that I've requested for you and It was denied on
the depot, they've checked the policy on rubber feets and it did not qualify
your system because it's more than 21days old usa
These people have STOLEN my money!
I was buying a computer from them and it was broken
I returned it MONTHS ago and my money has not been refunded
My account number is is below
I bought the computer on July 31, and returned it a month later at the end of August
They received the last of the three shipments by Sept
I have the emails to prove it
There is NO EXCUSE TO KEEP MY MONEY!
I have sent back my computer for returni was told to wait to business days for my refundMy computer was received by Dell on 2/15/As of today 3/12/2016, I have waited business days but no refundI have contacted Dell customer service 6th times, but nobody give me the right answerLast time I have sent an mail to request my refund but no answer
On Jan 4th I ordered (online) two SSD drives:
(1) WD Blue PC SSD WDS250G1B0B - Solid state drive - GB - internal - M- SATA 6Gb/s
(2) WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s
I received a sales confirmation on both Which indicates a sales contract
On Jan 6th I received an email saying that order (2) was a "pricing mistake" and the order had been canceled order (1) showed that it had been shipped, and expected delivery was Jan 9th I tracked this FedEx order and it showed that it was in my city on Jan 7th (a Saturday), delivery expected on Jan 9th
On Jan 9th, after my son had received his order (same drive, same price, same day/time of order, same address) I checked the tracking again This time it said that the order had been refused by the recipient - which was not true
I called DELL and just got the run around It seems that they had certainly broken a sales contract since it had been billed to m
Computer shipped 11/13/and we received it on or about 11/16/ We went on a vacation and returned Jan 3rd
I did not have time to take the computer out of the box until about 12/10/ We tried to set it up and could not get it to connect to the internet I called Dell and they said they could not do anything about it except to have us return it at our expense and pay for the repairs It is suppose to have a year's warranty It has a bad WiFi Card which connects to the internet We took it to Best Buy to help me connect to the internet and they informed me the WiFi card was bad
Thursday, 10JulI purchased a dell laptop for the cost of $through my paypal account Directly after the submitting the payment I received an email notification to call a number for verification I called the number and verified my address and I was given order # *** over the phone and was told my order was in process
Friday, 13JulI log into the Dell website and see the status of my order has not changed I clicked on the “chat” box and was told I needed to call the verification department I called the verification department again and was told my order was cancelled (a reason for the cancellation was not given) and I needed to place the order again and was transferred to a sales department There I was asked to verify my name and address and again I was told I would be transferred again so I could place my order
After reaching the third person, I was told my order was cancelled and that I could place the order again; however, I would need to open a
I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total
The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again
The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co
Hello, our dell XPS laptop(Service Tag ***) has had three different motherboards replaced (Request #: ***- Created: May 19, 2016, ***- March 12, 2016, #:***- May 21, 2015) in less then one year periodon the last service call, the laptop encountered the same symptom of not turning onafter dell installed a new motherboard and dell technical support was contacted on May 22,This issue is the fourth time that this laptop has had and dell has not resolved the issue
purchased a new Dell computer mid december due my old Dell crashing It has not run correct since purchase,
now wont turn on at all., called customer service 2/and was given run around spoke to a supervisor and was assured he would order the part needed (for a brand new computer) I was told I would hear by MondayI was told I would receive an email confirming my callStill have never received it I received an email monday from Imee stating that the part was there and I would receive a call form a tech and repair would occur soon No call Iemailed her that I did not get a call and she emailed me again that I should hear by the end of day, Now wednesday and no call I no longer hear from Imee so I called tech support again Now am told the part is on backorder until Marchwhich does me no good since I have my business on this computer I called dell headquarters and was rudely transferred back to India to tech suppport and that person could not locate my case ref