I purchased a computer on 2/14/and received the computerIt did not workCalled technical support and spent hours on the phone trying to remotely trouble shootThey stated it couldn't be fixed remotely and had me mail it backThey then returned it back to me in worse shapeCalled again, got many transfers and have called several timesNow they are saying it's the computer I choseI called first and asked about products and was sold word office in addition that can not be down loadedThere were attempts to charge my credit card for the computerMy bank has recordI want to return this lemon and get my money back
I ordered ell Gaming Monitor - S2716DG on Feb from Dell.comOnce I received my monitors I have never open the boxes since I changed my mind on building my desktopI have requested a refund and I have shipped the monitors back with boxes unopened and still sealedDell said that it might take days for the refundI waited a month for my refund and still did not see it on my credit cardI called and find out that it might take another 7-business daysI waited but still nothingSo I called again, and they told me same thingSo I waited againAfter few days I called and again and found it that my refund has been deniedThey told me that the monitors they received are the wrong monitorsThey told me they are Asus monitors and not Dell I told them they are not mine and that I returned unopened boxesSo the person told me to wait few days and for sure I will have my refund back(also mention that there could be a warehouse issue) I waited another few days and no re
On June 18th, 2018, I made a purchase at Dell.comThe order number is ***I got the confirmation email and then nothing happened, until two days laterDell sent me another email saying my order was cancelled due to wrong price tagAlthough I felt unhappy, I accepted the resultI used two Dell gift cards to pay for the orderI assumed that the gift cards would be refunded and sent me a new one for the same amountsI was wrongUntil yesterday, I still haven't received any new replacement GCI contacted the Dell via emailafter two days, An agent named *** *** replied and said I used credit card for this transaction and asked me to provide bank number and fax number in order to process refundI replied saying that I used THREE payment methods, and I am CONCERNED about the Dell gift cards I usedSo far, I still haven't received his responseJust now, I made a phone call, and a customer service said that I had to provide gift cards numbers to get refundI d
I purchased a Dell Alienware laptop on 12/1/along with an additional year service plan agreement for the laptopI am now experiencing issues with the laptop and contacted Dell for assistanceAfter speaking with *** in the service department and after he confirmed that he did find my service agreement and further identified that my hard drive was defective and needed repair he placed me on hold to have the computer serviced only to come back a few minutes later and inform me that my service agreement was never processed by Dell because of non-paymentHowever, the computer was purchased via Dell Financial Services, there were funds to cover the payment on the computer and the service agreement AND I received an email from DELL confirming my service plan agreement purchase which was effective as of 12/1/for a term of months, a copy of which I have in my files
In August, I purchased a laptop computer from Dell Within months the screen on the computer went out we sent the computer back to Dell for repair I was informed they needed a replacement part which would take too long to receive On November 25th, they informed me they would be sending out a replacement computer At that time, I was informed they would be sending one out Last week, I was contacted that they were going to upgrade the computer because they did not have the model I had purchased The computer was sent by Fed Ex on Monday and scheduled to arrive this evening Checking the status today, Fed Ex posted the shipment was returned to the shipper at their request and could not be deliveredI contacted Fed Ex, who informed me that I needed to contact Dell After spending hours on the phone with Dell, they could not inform me the reason for their return request nor could they provide a guarantee deliver of a replacement computer in a timely manner Requests to s
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
In October 20th I purchased a Dell computer on line directly from Dell Computer desk top ( XPS ) GB SDRAM Memory windows and a premium support for year on site, and premium support years after remote diagnosis, year extended, premium support yearsDell Computer cost $ premium support year $ 19.00, premuim support after remote diagnosis year extended $ 75.00, premium support years $ dollarsMcA live XPS month subscription $ The taxes came to $ bringing the total price to $ Dell did a credit check and said I was eligible for financing and that I wouldn't have to begin making payments for two monthsthe computer has never worked right day from day one! i've been on the phone with Dell every dayThe problem the USB port in the back for the mouse doesn't get detected by the computer The techs are in (India) I have been on the phone with Dells techs for or hours for months, going through software BIOS, s
Service Tag # ***
Express Service Code: ***
Incident # ***
When I recently purchased my Dell XPS-13, I gave express instructions that I did not want McAffee Antivirus on my computer Dell installed McAffee on my computer anyway McAffee severely slows down computers I removed it
Dell also disabled the "Real Time Protection" feature of Windows Defender Security Center, and I cannot turn it on When I attempt to access Windows Defender Security CenterI get the error message, "Page Not Available...your IT Administrator has limited your access..." This is my personal computer, in my home I paid for full access to all features of Windows 10, and I expect to be able to use Windows Defender Dell has placed IT Administrator restrictions on my computer without my knowledge or consent
I accessed Dell Support Assist to find a telephone number for Technical Assistance After entering my service tag I got the number ###-###-#### I called this numbe
On November 28th (Cyber Monday) I placed my order for a inch Samsung LED Smart TV on Dell.comI was a first time customer of DellSince then I have been given the run arounds from your customer service departmentI have been told for the last month since I purchased the TV that it had been Out of Stock and your TV will ship on December 2nd, then December 14th, then December 20th, December 23rd and finally January 6thSo when I requested to speak to a supervisor I was informed that a supervisor would call me back within hours because no one was available at the timeWell that didn't happenSo when I called again to check up on the supervisor callback no one could tell me anythingI asked again, "When will I receive my TV?" I was informed that it will ship on January 6thI have received all types of incorrect information regarding this orderI ordered this TV so that I could have a nice Christmas gift for my familyI was so excited when I saw this dealWhen I originally
AWFUL REPAIR/WARRANTY SERVICEI sent in a laptop that was about to make it to its months, up until the headphone jack decided to bug out and stop working on earbuds I used on it very frequentlyI decided to chat and send it in for a repair, which took days in total to get everything replaced because Dell didn't have the parts ready for my PC, which was pretty discouragingI needed this laptop for college finals and to watch courses online, but I had to go to the library every day to study because of how delayed Dell is with their repair servicedays pass and they state that they have replaced everything on a paper and have tested it so that everything is workingOkay, I thoughtI try turning on the computer, and what greets me? A failed boot device errorHow can you test it if you can't even boot the computer? What kind of mockery is this? Research lead me to find out that I have to download Windows from Microsoft's website and reinstall it to my computerI start to have doubts: What if the computer isn't fixed after all? After hours of waiting to download and flash Windows 10, I finally boot to the computerTo my amazement, everything is hy doryUp until the point when I connect the earbuds to the headphone jack, only to get no sound AT ALLBefore it worked a tiny bit, but moving the cable ever so slightly would trigger it on and off repeatedlyNow it doesn't even work at allThe method I found to work is if I push in the earbud inside the jack, which confirms it's still loose and they didn't fix anything at allWhat is going on???? Dell supposedly replaced the motherboard and I can tell they did, the touchpad was out of place and it's hard to click on thingsI have doubts about any fixes that were made and I'm an incredibly upset college student that will be spending their final days in a college library due to lack of computer and being unable to use the most important part of the computer to meYes, I can use a speaker but that will interrupt my roommates, which are also studyingThis is incredibly disappointing and I expected a lot more from Dell
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on)
This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair
The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
To whom it may concern,
I purchased a Dell Precision Tower at the end of December
I am writing today to express my dissatisfaction that I have experienced since I received my computer
For starters, when I called Dell to place my order, I made it clear to the Dell sales rep that it was very important that (although my order included internal 3.5” HDDs) the PC be expandable to a total of HDDsThe sales rep assured me that this would not be a problem
Upon receiving my order, I opened the case and was very disappointed to see that the system came with a total of bays, which all occupied, for the DVD drive and by the HDDsSo even though there are SATA ports on the motherboard, there are no other available bays into which I could mount an additional HDDs
Since then I have spent countless hours speaking to your "tech support" departmentAlso, please note, I purchased the system,with a full tech support plan for years, which is supposed to include sam
I order a product from Dell since 10/24/and still have not received the second shipment for this productThe product was order and invoice at $for a Dell UltraSharp Dual Monitor Bundle U2412MDell processed and charged my credit card for the order, however they only send the stand even though they invoice for bothUnfortunately my mom fell sick and was diagnosed with a terminal illness and I had to switch my priority to what mattered mostNow that things have slow down after my mom's funeral has pass, I decided to follwith Dell again, I am now being told that they were only shipping the stand for the price advertised due to an incorrect promotionDell did not send any advertising discrepancy email to me neither did any one follow up to advise of this issueDell should have either cancel the entire order or send an emailIt is really disgusting when companies treats their customer with no respect and behave as if there money is not appreciated What should
There has been an ongoing issue regarding the audio of my laptop, for which dell tech support has attempted to resolveIn January, a Dell supervisor offered a system replacement due to my troublesI notified him that I would like to take the offer at a later date, at a time when I would not need to work on the laptop for schoolI was told to refer to a service request when I was available to do so
Since I have since graduated, I notified several Dell agents that I am now interested in having my laptop replaced where all of them have refusedOne of the case managers requested that I instead send the laptop to their repair warehouse to see if they could fix the problemSoon after, I received an email from the warehouse indicating that there was customer inflicted damage on the laptop that was beyond the scope of my warranty, and that I must pay $in order for them to repair that damageAccording to them, they would release the laptop and ship it back without looking at the
purchased a Dell Latitude laptop online have not been able to use it, since the automatic updates do not work have had calls into tech support, lasting about hour each time, and then are told to call Microsoft They still cannot get this work properly
If you sell a computer with software installed, it should be checked before the unit is shipped I should not have to spend hours on the phone trying to get support This computer is useless to me and I am thoroughly dissatisfied with your product and especially service
I bought a brand new computer from Dell.com in December of and received it later that monthAfter using it for a few days I noticed that when it was unplugged from the AC adapter and the computer was off the battery would be drained to 0% within a few hours, again the computer was completely offAfter charging for a bit the computer wouldn't turn back on unless I physically removed the battery and reinstalled itI went through all of the diagnostics and all the results showed that the battery and computer were in full working orderHowever the issue still exists and has not gotten any better
Purchased a TV from Dell on 8/27/The TV arrived at my home on 9/10/After opening the TV it was damaged (cracked on the right of the tv causing the screen quality to be poor and exposure of the inside of the TV)I attempted to call Dell the day it was installed 9/28/but they were closed due to it being a Saturday afternoonI called first thing Monday morning October 1, and filed a claimAfter being told I was out of the window for day return the representative said they would escalate my claim to see if they would accommodate the request since it was days out of policy The TV was installed at a later date then when it was delivered because I had wait for assistance from my father because it was too heavy and needed to be mounted on the wallI filed a claim with Dell (where it was purchased), *** (manufacturer) and *** the shipping companyAll told me they were unable to help me and I was stuck with my broken TV
On November 13, I chatted with a representative through the live chat and he generated an order quote for me On November 27, I purchased the laptop in that quote Prior to purchasing the laptop, the purchase was not itemized However, after purchasing the laptop, I discovered that I was charged an additional $for a McAfee LiveSafe Month Subscription I contacted customer support to have this software and charge removed as my employer provides my antivirus software and I would have to remove this program once I receive the laptop The representative was not helpful and would not remove the software or the charge
I bought a $ plus computer from dell it was bad out of the box it freezes up at least once per day and as many times every day I called dell within day to get it fixed they said I waited to long it was over days but the put it on the day I ordered it not when I received it which was a week after I ordered the I called yesterday 04/24/for tech support I get year warranty but this don't cover tech support they tried to sell me a warranty for years at a almost $
I made an order for a laptop on Nov.15, when I was doing with the payment, I used my $rewards and financing account for first attempt, the system told me the total amount was incorrectSo I made the second attempt to pay with financing account onlyThe order was placed successful though it finally was canceled by dellBut all my rewards gone as well! The rewards redemption history shown the $rewards was redeemed that day I tried to chat with a customer service agent for the rewards returnHe claimed there was no rewards involved in that order, I agree because the first attempt was actually unfinishedThus, I asked him to check my rewards redemption history and tell me what are those rewards paying forHowever, he hawed and just repeated no rewards was involved in that order and ended the chat session quickly without waiting for my replyThe support attitude was absolutely bad
I have made the screenshot of my rewards redemption history to show the $was re
I purchased a computer on 2/14/and received the computerIt did not workCalled technical support and spent hours on the phone trying to remotely trouble shootThey stated it couldn't be fixed remotely and had me mail it backThey then returned it back to me in worse shapeCalled again, got many transfers and have called several timesNow they are saying it's the computer I choseI called first and asked about products and was sold word office in addition that can not be down loadedThere were attempts to charge my credit card for the computerMy bank has recordI want to return this lemon and get my money back
I ordered ell Gaming Monitor - S2716DG on Feb from Dell.comOnce I received my monitors I have never open the boxes since I changed my mind on building my desktopI have requested a refund and I have shipped the monitors back with boxes unopened and still sealedDell said that it might take days for the refundI waited a month for my refund and still did not see it on my credit cardI called and find out that it might take another 7-business daysI waited but still nothingSo I called again, and they told me same thingSo I waited againAfter few days I called and again and found it that my refund has been deniedThey told me that the monitors they received are the wrong monitorsThey told me they are Asus monitors and not Dell I told them they are not mine and that I returned unopened boxesSo the person told me to wait few days and for sure I will have my refund back(also mention that there could be a warehouse issue) I waited another few days and no re
On June 18th, 2018, I made a purchase at Dell.comThe order number is ***I got the confirmation email and then nothing happened, until two days laterDell sent me another email saying my order was cancelled due to wrong price tagAlthough I felt unhappy, I accepted the resultI used two Dell gift cards to pay for the orderI assumed that the gift cards would be refunded and sent me a new one for the same amountsI was wrongUntil yesterday, I still haven't received any new replacement GCI contacted the Dell via emailafter two days, An agent named *** *** replied and said I used credit card for this transaction and asked me to provide bank number and fax number in order to process refundI replied saying that I used THREE payment methods, and I am CONCERNED about the Dell gift cards I usedSo far, I still haven't received his responseJust now, I made a phone call, and a customer service said that I had to provide gift cards numbers to get refundI d
I purchased a Dell Alienware laptop on 12/1/along with an additional year service plan agreement for the laptopI am now experiencing issues with the laptop and contacted Dell for assistanceAfter speaking with *** in the service department and after he confirmed that he did find my service agreement and further identified that my hard drive was defective and needed repair he placed me on hold to have the computer serviced only to come back a few minutes later and inform me that my service agreement was never processed by Dell because of non-paymentHowever, the computer was purchased via Dell Financial Services, there were funds to cover the payment on the computer and the service agreement AND I received an email from DELL confirming my service plan agreement purchase which was effective as of 12/1/for a term of months, a copy of which I have in my files
In August, I purchased a laptop computer from Dell Within months the screen on the computer went out we sent the computer back to Dell for repair I was informed they needed a replacement part which would take too long to receive On November 25th, they informed me they would be sending out a replacement computer At that time, I was informed they would be sending one out Last week, I was contacted that they were going to upgrade the computer because they did not have the model I had purchased The computer was sent by Fed Ex on Monday and scheduled to arrive this evening Checking the status today, Fed Ex posted the shipment was returned to the shipper at their request and could not be deliveredI contacted Fed Ex, who informed me that I needed to contact Dell After spending hours on the phone with Dell, they could not inform me the reason for their return request nor could they provide a guarantee deliver of a replacement computer in a timely manner Requests to s
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
In October 20th I purchased a Dell computer on line directly from Dell Computer desk top ( XPS ) GB SDRAM Memory windows and a premium support for year on site, and premium support years after remote diagnosis, year extended, premium support yearsDell Computer cost $ premium support year $ 19.00, premuim support after remote diagnosis year extended $ 75.00, premium support years $ dollarsMcA live XPS month subscription $ The taxes came to $ bringing the total price to $ Dell did a credit check and said I was eligible for financing and that I wouldn't have to begin making payments for two monthsthe computer has never worked right day from day one! i've been on the phone with Dell every dayThe problem the USB port in the back for the mouse doesn't get detected by the computer The techs are in (India) I have been on the phone with Dells techs for or hours for months, going through software BIOS, s
Service Tag # ***
Express Service Code: ***
Incident # ***
When I recently purchased my Dell XPS-13, I gave express instructions that I did not want McAffee Antivirus on my computer Dell installed McAffee on my computer anyway McAffee severely slows down computers I removed it
Dell also disabled the "Real Time Protection" feature of Windows Defender Security Center, and I cannot turn it on When I attempt to access Windows Defender Security CenterI get the error message, "Page Not Available...your IT Administrator has limited your access..." This is my personal computer, in my home I paid for full access to all features of Windows 10, and I expect to be able to use Windows Defender Dell has placed IT Administrator restrictions on my computer without my knowledge or consent
I accessed Dell Support Assist to find a telephone number for Technical Assistance After entering my service tag I got the number ###-###-#### I called this numbe
On November 28th (Cyber Monday) I placed my order for a inch Samsung LED Smart TV on Dell.comI was a first time customer of DellSince then I have been given the run arounds from your customer service departmentI have been told for the last month since I purchased the TV that it had been Out of Stock and your TV will ship on December 2nd, then December 14th, then December 20th, December 23rd and finally January 6thSo when I requested to speak to a supervisor I was informed that a supervisor would call me back within hours because no one was available at the timeWell that didn't happenSo when I called again to check up on the supervisor callback no one could tell me anythingI asked again, "When will I receive my TV?" I was informed that it will ship on January 6thI have received all types of incorrect information regarding this orderI ordered this TV so that I could have a nice Christmas gift for my familyI was so excited when I saw this dealWhen I originally
AWFUL REPAIR/WARRANTY SERVICEI sent in a laptop that was about to make it to its months, up until the headphone jack decided to bug out and stop working on earbuds I used on it very frequentlyI decided to chat and send it in for a repair, which took days in total to get everything replaced because Dell didn't have the parts ready for my PC, which was pretty discouragingI needed this laptop for college finals and to watch courses online, but I had to go to the library every day to study because of how delayed Dell is with their repair servicedays pass and they state that they have replaced everything on a paper and have tested it so that everything is workingOkay, I thoughtI try turning on the computer, and what greets me? A failed boot device errorHow can you test it if you can't even boot the computer? What kind of mockery is this? Research lead me to find out that I have to download Windows from Microsoft's website and reinstall it to my computerI start to have doubts: What if the computer isn't fixed after all? After hours of waiting to download and flash Windows 10, I finally boot to the computerTo my amazement, everything is h
y doryUp until the point when I connect the earbuds to the headphone jack, only to get no sound AT ALLBefore it worked a tiny bit, but moving the cable ever so slightly would trigger it on and off repeatedlyNow it doesn't even work at allThe method I found to work is if I push in the earbud inside the jack, which confirms it's still loose and they didn't fix anything at allWhat is going on???? Dell supposedly replaced the motherboard and I can tell they did, the touchpad was out of place and it's hard to click on thingsI have doubts about any fixes that were made and I'm an incredibly upset college student that will be spending their final days in a college library due to lack of computer and being unable to use the most important part of the computer to meYes, I can use a speaker but that will interrupt my roommates, which are also studyingThis is incredibly disappointing and I expected a lot more from Dell
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on)
This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair
The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
To whom it may concern,
I purchased a Dell Precision Tower at the end of December
I am writing today to express my dissatisfaction that I have experienced since I received my computer
For starters, when I called Dell to place my order, I made it clear to the Dell sales rep that it was very important that (although my order included internal 3.5” HDDs) the PC be expandable to a total of HDDsThe sales rep assured me that this would not be a problem
Upon receiving my order, I opened the case and was very disappointed to see that the system came with a total of bays, which all occupied, for the DVD drive and by the HDDsSo even though there are SATA ports on the motherboard, there are no other available bays into which I could mount an additional HDDs
Since then I have spent countless hours speaking to your "tech support" departmentAlso, please note, I purchased the system,with a full tech support plan for years, which is supposed to include sam
I order a product from Dell since 10/24/and still have not received the second shipment for this productThe product was order and invoice at $for a Dell UltraSharp Dual Monitor Bundle U2412MDell processed and charged my credit card for the order, however they only send the stand even though they invoice for bothUnfortunately my mom fell sick and was diagnosed with a terminal illness and I had to switch my priority to what mattered mostNow that things have slow down after my mom's funeral has pass, I decided to follwith Dell again, I am now being told that they were only shipping the stand for the price advertised due to an incorrect promotionDell did not send any advertising discrepancy email to me neither did any one follow up to advise of this issueDell should have either cancel the entire order or send an emailIt is really disgusting when companies treats their customer with no respect and behave as if there money is not appreciated What should
There has been an ongoing issue regarding the audio of my laptop, for which dell tech support has attempted to resolveIn January, a Dell supervisor offered a system replacement due to my troublesI notified him that I would like to take the offer at a later date, at a time when I would not need to work on the laptop for schoolI was told to refer to a service request when I was available to do so
Since I have since graduated, I notified several Dell agents that I am now interested in having my laptop replaced where all of them have refusedOne of the case managers requested that I instead send the laptop to their repair warehouse to see if they could fix the problemSoon after, I received an email from the warehouse indicating that there was customer inflicted damage on the laptop that was beyond the scope of my warranty, and that I must pay $in order for them to repair that damageAccording to them, they would release the laptop and ship it back without looking at the
purchased a Dell Latitude laptop online have not been able to use it, since the automatic updates do not work have had calls into tech support, lasting about hour each time, and then are told to call Microsoft They still cannot get this work properly
If you sell a computer with software installed, it should be checked before the unit is shipped I should not have to spend hours on the phone trying to get support This computer is useless to me and I am thoroughly dissatisfied with your product and especially service
I bought a brand new computer from Dell.com in December of and received it later that monthAfter using it for a few days I noticed that when it was unplugged from the AC adapter and the computer was off the battery would be drained to 0% within a few hours, again the computer was completely offAfter charging for a bit the computer wouldn't turn back on unless I physically removed the battery and reinstalled itI went through all of the diagnostics and all the results showed that the battery and computer were in full working orderHowever the issue still exists and has not gotten any better
Purchased a TV from Dell on 8/27/The TV arrived at my home on 9/10/After opening the TV it was damaged (cracked on the right of the tv causing the screen quality to be poor and exposure of the inside of the TV)I attempted to call Dell the day it was installed 9/28/but they were closed due to it being a Saturday afternoonI called first thing Monday morning October 1, and filed a claimAfter being told I was out of the window for day return the representative said they would escalate my claim to see if they would accommodate the request since it was days out of policy The TV was installed at a later date then when it was delivered because I had wait for assistance from my father because it was too heavy and needed to be mounted on the wallI filed a claim with Dell (where it was purchased), *** (manufacturer) and *** the shipping companyAll told me they were unable to help me and I was stuck with my broken TV
On November 13, I chatted with a representative through the live chat and he generated an order quote for me On November 27, I purchased the laptop in that quote Prior to purchasing the laptop, the purchase was not itemized However, after purchasing the laptop, I discovered that I was charged an additional $for a McAfee LiveSafe Month Subscription I contacted customer support to have this software and charge removed as my employer provides my antivirus software and I would have to remove this program once I receive the laptop The representative was not helpful and would not remove the software or the charge
I bought a $ plus computer from dell it was bad out of the box it freezes up at least once per day and as many times every day I called dell within day to get it fixed they said I waited to long it was over days but the put it on the day I ordered it not when I received it which was a week after I ordered the I called yesterday 04/24/for tech support I get year warranty but this don't cover tech support they tried to sell me a warranty for years at a almost $
I made an order for a laptop on Nov.15, when I was doing with the payment, I used my $rewards and financing account for first attempt, the system told me the total amount was incorrectSo I made the second attempt to pay with financing account onlyThe order was placed successful though it finally was canceled by dellBut all my rewards gone as well! The rewards redemption history shown the $rewards was redeemed that day I tried to chat with a customer service agent for the rewards returnHe claimed there was no rewards involved in that order, I agree because the first attempt was actually unfinishedThus, I asked him to check my rewards redemption history and tell me what are those rewards paying forHowever, he hawed and just repeated no rewards was involved in that order and ended the chat session quickly without waiting for my replyThe support attitude was absolutely bad
I have made the screenshot of my rewards redemption history to show the $was re