Cincinnati Web Force, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Just because you are NOT on a call list does NOT entitle you to contact people at their home after 9PM EST - I work and you woke me from my sleepThis is unacceptable for any business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] *** [redacted] *** I am writing in regard to [redacted] ’ recent issue with the National Consumer Panel One of our customer support representatives recently contacted [redacted] ; her account has been re-activated and her points reinstated, as requested We are deeply sorry that [redacted] was never given an opportunity to choose a different type of scanning equipment and was inadvertently deactivated from the panel In addition, we had no knowledge of [redacted] ’ physical conditionSo we would never discontinue or otherwise interfere with her membership because of it Again, we apologize for any inconvenience that [redacted] has experienced, but we’re glad that she is satisfied with the outcome Thank you, [redacted] ***

Dear [redacted] , Please accept our sincerestapologies for having disturbed you with our calls We were very excitedabout offering you the opportunity to participate in our surveyRest assured your telephonenumber has been placed on our Do Not Call list and you will receive no furthercalls.On Behalf Of, [redacted] , [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] , We are sorry to hear you do not wish to participate in our survey, and we will gladly honor your request to not be contacted for any further studiesWe are sorry for any inconvenience we may have caused and appreciate this opportunity to serve youThank You

Hello,Please accept our apologies for disturbing youWe have removed your number from our calling database so you should not receive any further telephone calls from [redacted] As you have noted, the only way a phone number can be deleted from our database is by a [redacted] in our headquarters; interviewers do not have access to that databaseThis method is used to protect the privacy and the accuracy of the data that we gather [redacted] is an [redacted] accredited research company and because of that, we adhere to strict guidelines and procedures that are audited both internally and by the *** We try so hard to reach a household because their answers represent thousands of others in their area who will not have a chance to voice their opinionsOnce a household is selected for inclusion in our survey, it cannot be substituted by another household The research process is the most direct and efficient way for companies to find out what consumers are looking for, so they can provide the content requestedYour answers would let radio, television and newspaper companies know what consumers prefer to receive in their radio and television shows, and in newspaper articles Scarborough is a nationwide media research company that conducts surveys throughout the country We do over 200,surveys per year gathering information on radio listening, newspaper reading, shopping behavior and TV viewing habits of consumers We have been in business for over years If you would like more information regarding our company the website is: www.Scarboroughsurveys.com If you have any further questions please feel free to contact us at ###-###-#### Thank You

[redacted] ***, Please accept our sincerestapologies for the way in which your calls were handled Once you advisedthe agent that you did not wish to participate or receive further phone calls,action should have been take to place you on our Do Not Call listRest assured that we have takencare of this for you and your telephone number will not be contacted again [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still receiving phone calls that I block every evening from an Ohio phone number [redacted] The caller is no longer leaving a message but earlier claimed to be from Nielsen The next step for me is to turn this matter over to the policeWhen a very large company uses its power to disrupt the lives of little people, who have repeatedly requested that the perpetrator stop calling them, it is very unfortunateYou can be sure that I discuss this issue with my friends and neighbors and will do so for years, warning them of the perils of dealing with an overly aggressive media companyPerhaps nothing will come of it but perhaps something will In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] , Our apologies for the delay in placing your number on the Do Not Call listYou should now no longer receive any calls from NielsenPlease let us know if you have continued issuesThank you for this opportunity to serve you

[redacted] ***, We apologize for the mistake and thank you for your loyalty to our National Consumer Panel SurveyWe have sent the proper gift card incentives and confirmed their receiptWe sincerely appreciate the opportunity to assist with this issue and thank you again for your participation in our surveys

Hello [redacted] , We want to first thank you for participating in our television sampleYour participation is critical to our business, and we thank you for contributionSecondly we are sorry for the circumstances that arose theoughout the course of your participationThe situation you described is not typical and we take your concerns very seriously.We are committed to constantly improving our process and your feedback is valuable to us.We again thank you for participating in our sample, and apologize for the inconvenience you experienced.Thank you for this opportunity to serve you

Dear [redacted] , The complaint from [redacted] was forwarded to me, since [redacted] is a member of the National Consumer Panel Our office spoke with [redacted] , and told her that we would reinstate the 117,points to her accountIn addition, we asked that if she wanted to, she could donate the speaker set to the charity of her choice [redacted] seemed satisfied with this resolution If you need anything else, please let me know Thank you, [redacted]

Hello [redacted] ***, We apologize for the inconvenienceWe have provided this info to the appropriate team and you should hear back shortlyThank you for this opportunity to serve you

Hello [redacted] , Thank you for participating in our surveys, we are sorry for any inconvenience you have experienced.We do show you have completed a number of surveys all the way up to 3/**, and we do not have any record of incomplete surveys using the email address you provided Is it possible that you used another email address?We do apologize for the inconvenience and appreciate this opportunity to serve you

Hello [redacted] , Thank you for participating in our surveys, we are very sorry for any inconvenience you have experiencedWe have shared your info with the appropriate support team and you should be receiving an email to remedy this issue very soonPlease let us know if you need any additional assistanceThank you for this opportunity to serve you

Hi [redacted] ,We are very sorry for the inconvenience.We have alerted the customer service team and they will contact you directly to ensure that we retrieve the scanner and cease additional communications regarding the issue.Thank you for this opportunity to serve you, and please reply back once our team has effectively resolved your concern

RE:ID # [redacted] *** I’dlike to address the issue of [redacted] ’ not receiving a $gift card forreturning the [redacted] ***’s equipmentWe have spoken with [redacted] , and we informed him that he should be receiving the gift card withinthe next few weeks Accordingto our records, we sent him a gift card in November 2014, and then another onein December when he said he never received the first oneWhen we checkedwith Visa, we discovered these cards have not yet been redeemed, so we assumethey were lost in the mailAsstated, we will be sending [redacted] another gift card, but this time wewill be sending it via [redacted] (When our office spoke with [redacted] on Tuesday, April *, we verified his address.) In addition, thepackage will be sent signature guaranteed, so that we can confirm that [redacted] received the cardPlease note that it may take to weeks for [redacted] to receive the cardWeare sorry for any confusion or inconvenience that [redacted] has experienced.We also want to thank him for finding and returning our equipment Thank you, [redacted] ***Tell us why here

[redacted] ,We are sorry to hear you do not wish to participate and we are happy to honor your request and place your home and telephone number on our Do Not Call list This will prevent you from being selected for any of our projects in the futureWe apologize for any inconvenience our calls may have caused and thank you for the opportunity to assist you with your request

Dear [redacted] ,We are sorry to hear you do not wish to participate, and we are happy to honor your request and place your address and telephone number on our Do Not Contact listThis will prevent you from being selected for any of our projects in the futureWe apologize for any inconvenience our mail may have caused and thank you for the opportunity to assist you with your request

Hello [redacted] ***, Thank you for participating in our surveys, we are sorry for any inconvenience you have experienced as a resultWe have removed your information from the system as you have requested, please let us know if you still encounter any problems with this.Thank you for the opportunity to serve you