Cincinnati Web Force, LLC

Hello,Please accept our apologies
for disturbing you. We have removed your number from our calling database so you should not receive any further telephone calls from [redacted]. 
 
As you have noted, the only way a phone number
can be deleted from our database is by...

a [redacted] in our headquarters;
interviewers do not have access to that database. This method is used to
protect the privacy and the accuracy of the data that we gather.  [redacted] is an [redacted] accredited research company and because of that, we adhere to strict guidelines and procedures that are audited both internally and by the [redacted].
 
We try so hard to reach a
household because their answers represent thousands of others in their area who
will not have a chance to voice their opinions. Once a household is selected
for inclusion in our survey, it cannot be substituted by another household.  The research process is the
most direct and efficient way for companies to find out what consumers are
looking for, so they can provide the content requested. Your answers would let
radio, television and newspaper companies know what consumers prefer to receive
in their radio and television shows, and in newspaper articles. 
 
Scarborough is a nationwide
media research company that conducts surveys throughout the country.  We do over 200,000 surveys per year gathering
information on radio listening, newspaper reading, shopping behavior and TV viewing
habits of consumers.  We have been in
business for over 30 years.  If you would
like more information regarding our company the website is:  www.Scarboroughsurveys.com.   If you
have any further questions please feel free to contact us at ###-###-####.  Thank You.

[redacted]
[redacted]
[redacted] 
[redacted]    I am writing in regard to [redacted]’ recent issue with the National Consumer Panel.   One of our customer support representatives recently contacted [redacted]; her account...

has been re-activated and her points reinstated, as requested.   We are deeply sorry that [redacted] was never given an opportunity to choose a different type of scanning equipment and was inadvertently deactivated from the panel.   In addition, we had no knowledge of [redacted]’ physical condition. So we would never discontinue or otherwise interfere with her membership because of it.   Again, we apologize for any inconvenience that [redacted] has experienced, but we’re glad that she is satisfied with the outcome.   Thank you,   [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted],  Thank you for participating in our surveys, we are sorry for any inconvenience you have experienced.We do show you have completed a number of surveys all the way up to 3/**, and we do not have any record of incomplete surveys using the email address you provided....

Is it possible that you used another email address?We do apologize for the inconvenience and appreciate this opportunity to serve you.

Dear [redacted], Please accept our sincerestapologies for having disturbed you with our calls.  We were very excitedabout offering you the opportunity to participate in our survey. Rest assured your telephonenumber has been placed on our Do Not Call list and you will receive no...

furthercalls.On Behalf Of, [redacted], [redacted]

Hello [redacted], We apologize for the inconvenience our calls have caused. We will place you on our internal Do Not Call list to avoid you being contacted further regarding Nielsen surveys. We appreciate this opportunity to serve you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have placed [redacted]’snumber on the DNC lists for each line of business and apologize for anyinconvenience this created. KarenCall Center Leader

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The mailing address attached to this complaint is correct.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

So far I still have not received the August mailing.
Sincerely,
[redacted]

[redacted], We apologize for the mistake and thank you for your loyalty to our National Consumer Panel Survey. We have sent the proper gift card incentives and confirmed their receipt. We sincerely appreciate the opportunity to assist with this issue and thank you again for your participation in...

our surveys.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], We are sorry for the inconvenience, we have provided your information to the appropriate team and they are working to provide you with your incentive as soon as possible. Thank you for participating in our survey!

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There is not the slightest hint of apology in their response. They were calling two or three times a day, early in the morning and into the evening, including Sundays. Surely they can manage to say "we are sorry, and will look into our marketing/calling procedures and see that other people are not called more than once a day, and only during normal business hours. Is that too much to ask? 

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have already sent in a transmission and have not received my 10,000 points.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], The [redacted] was acquired by another company and we are in the process of identifying the appropriate team to serve you. We do apologize for the inconvenience and will reply back to this Revdex.com chain to inform you when we can offer a resolution. Thank you for this...

opportunity to serve you.

[redacted],We are
sorry to hear you do not wish to participate and we are happy to honor
your request and place your home and telephone number on our Do Not Call list.
This will prevent you from being selected for any of our projects in the
future. We
apologize for any inconvenience our...

calls may have caused and thank you for the
opportunity to assist you with your request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is in regards to previous mailings separate from the radio diary survey. The radio diary survey will give me $10 per household member after completion of the radio diary on October [redacted].The two mailings/info forms I filled out were in July and August 2016 respectively. The first one promised $5 upon completion and $10 for the other. I mailed those in within one week of receiving them, but have yet to receive $5 or 10 yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]