Citi

Review: Wasn't fully explained the terms of getting a [redacted] card under a promoting I sign up for. Now the interest is ridiculous.

I went to purchase a new A/C unit for my home. At the time they had a [redacted] card promotion which from my understanding came with a no interest deal.I thought it was perfect timing being that i'm on a fixed income and probably couldn't afford the unit any other way. For a year it was interest free, and by paying the minimum balance of $65.00 it worked with my budget. On a recent bill that I received the interest alone was $175.15. If you include the$60.00 that actually goes towards the price of the unit you are talking about a $235+ bill every month. If I knew that was the case I would've never signed up for that promotion. I asked what I felt was all the necessary questions before signing up. I truly believe that the details of having the card wasn't fully explained to me.I am retired, single and have most of my fixed income go to medicine and medical bills. I've called the [redacted] and was told that there is nothing they can do about it.Desired Settlement: I would like for the interest to be neutralized or at the very least cut in half on my monthly bill.

Business

Response:

We responded to the customer on May **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I have been a customer of Citibank for quite a while. I have never missed a payment on any of my accounts. I recently paid $2500.00 on one of my accounts and two days later Citibank lowered my limit by $2500.00 I called customer service and everyone was very nasty when speaking to me. I got no one to help me with situation. I was told that they pulled a credit report and it was because of this they lowered my limit. My credit score is the same as when I opened the account. The only thing that has changed is that I have a mortgage now which is $500.00 less then what I was paying in rent. This action has not hurt my credit score and no other company that I do business with has lowered my limit and hurt my credit score the way they have. Citibank will have actually lowered my credit score by 50 points with their actions. I have never missed a payment and I find it hard to believe that when I make a huge payment to them they lowered my limit within two days by the same amount. I cannot believe the service I received when I finally got through to speak to someone. I will make sure I tell every customer of the deceptive practices and horrible customer they will receive with Citibank.Desired Settlement: I would like to speak to someone who will be professional at all times and treat a good customer like they should be treated. I would also like to have my account reinstated to the limit I had before they decided to hurt my credit score for no reason. Otherwise this cannot be resolved and I will continue to speak out on the bad behavior of Citibank. Citibank has 1000,s of complaints and I am sure this will be just another one. But I want it on the record for everyone to see.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] No satisfaction has been received from the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Details for Period Ending 04/**/2015Please note that if you made an Online Bill or Phone Payment between 5 p.m. ET and midnight ET on your statement Due Date, you will see a temporary late fee applied to your account. Once your payment has posted, the late fee will be removed. Date Description Amount You currently have no transactions available to view. You currently have no transactions available to view. 04/**/2015 MINIMUM CHARGE 2.00 Posting Date 04/**/2015 Transaction Type Interest Charged 04/**/2015 LATE FEE 25.00 Posting Date 04/**/2015 Transaction Type Late Fee I paid the bill see below. Because they got a msg from my bank that the routing number was incorrect...I think I didn't know to enter the 2 digits at the end of one series of numbers they "reversed the payment" what ever that means. THEY NEVER CALLED ME UNTIL 3 DAYS AGO AFTER THE BILL BECAME $186.31 DUE TO LATE CHARGES ECT. THEY NEVER SENT ANYTHING IN THE MAIL EITHER. Little did I know they were sending me emails that got hidden in my [redacted] acct somewhere and only after I searched and search did I find them. They refuse to forgive my not understanding their online complex billing procedure and will only take $37.29 off the bill. They claim they are not allowed to take any more of these punishment charges off my bill. I only shopped there once after being a cash payment customer since 1991. 04/**/2015 AUTOPAY PAYMENT THANK YOU IL -85.02 Posting Date 04/**/2015 Reference Number [redacted] Merchant Category Merchandise-MISC GENERAL MERCHANDISE NOT CLASSIFIED Transaction Type Payment 04/**/2015 PAYMENT REVERSAL 85.02 Posting Date 04/**/2015 Reference Number Transaction Type Payment Reversal Print This PagePrint This Pag

Product_Or_Service: Garbage Disposal

Account_Number: account ending in *Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like to pay them the original bill amount of $85.02 and not be charged all these late and punishment fees for a billing confusion they could have resolved by calling me or mailing me something. They have potentially lost me as a customer for life after they way they refused to forgive these charges. Ive never been treated like this before. I have a vision problem with my right eye; a blind spot that probably caused my entering the routing number

Business

Response:

We have responded to the customer as of June **, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: [redacted]'s credit card billing policies are questionable. I was charged a late fee for 3 months of inactivity. After contacting the company, I was told I was notified via email. When checking my inbox, I discovered that [redacted] had sent me over 115 emails during this time period. None said anything about a bill, or late fees in the subject line. They were all advertising.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am happy to pay the fees I owe. I am not willing to pay the late fees. I would like my credit report amended.

Business

Response:

We responded to the customer on June **, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still charged me unacceptable late fees. The fees total 9 times the original purchase price. I don't feel that this is fair. I have good credit and pay my bills on time. This was an anomaly. When I tried to explain what happened, they didn't care and continued to charge me fees after I called them and closed the account. I won't feel satisfied until ALL the fees are refunded. They did refund two late fees, but I feel they can do better.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the customer on July *, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.

Review: Last summer August 2014 I requested to close this account and put the account in a fixed lowered interested "liquidation" payment program. The first 12 months of this program payment amounts were auto drafted. Since July 2015 will be month #12, I called to find out what to do starting month #13 and was told that the account is on a temporary program (not permanenent as I requested last year), and I would need to re-apply although my payment APR will increase to 19.99% (almost 7 times what it is now, on a closed account). I was not given the programs diclosures when I closed the account last year regarding "points", of which corporate got involved and corrected this after I filed with Revdex.com for not being disclosed the terms of the program. It appears this is the same problem now in regards to the terms of the program and being under the impression by [redacted] that my account was on a permanently lowered interested liquidation program as I closed my account (due to on going medical expenses). [redacted] also told me that the notation said my medical was only short tetm which is not true. I simply cannot afford a minimum payment that may be 7 times higher was a jumped up APR on a closed account. I am very diligent in maintaining my account is paid ontime and do no want there to be a problem maintaining my good standings.Desired Settlement: DesiredSettlementID: Billing Adjustment

Permanetly lower my APR to the terms that had been agreed upon when I first closed the account; NOT increase it after 12 months to 7 times higher than what it currently is- on a CLOSED account; per my request when I inititated the closure last year. Also, I recieved a letter from corporate deferring me to collections: this is NOT a collections issue. I also got a letter from corporate stating that there are no inaccuracies on my credit report : I never c

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I received a statement in the mail today for $313.97 from [redacted]. I have no idea what this is for, as I have received NO product or service from this company, and wouldn't. I don't remember EVER purchasing anything from this company, either in store or online. I do not have a [redacted] credit card, nor have I tried to open one. There is no description on the statement of what I have purchased. "TCP1999 NY" is the ONLY clue, and it doesn't mean anything to me.The statement says "Be Sure To Activate Your Account" by going to a website - which we have not done and will not do. Therefore, we have no active account with you AND no charges.I request that you close whatever "account" you think I have with you, and do not bill me again. I will NOT be paying this bill, since I don't owe [redacted] any money. Also, be aware that we don't answer calls from 800 numbers, Annonymous, No Name Available, Caller ID Blocked, Unknown, or blank numbers on our caller ID. We are on the "Do Not Call" list. You may contact us by land mail, which is our preferred method, as we don't check our e-mail regularly, either. Please take care of this matter immediately. Thank you for your attention,[redacted]Desired Settlement: No further bills, no interest added, remove the unactivated account.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response

Review: My dispute is with Citibank credit card services. I have a credit card with Citibank. Without any warning from the company, my credit limit of $3300 was reduced to $1100. I had over a $2000 in available credit to use. My credit score had increased over time while I had this card. I lost over $2000 in available credit in addition it dropped my available credit to $28. I didn't use this card often, but I did make my payments with those payments being over the minimum amount due. I'm contacting the Revdex.com due to Citibank unfair practices and if all possible I would like for that available credit of $2000 be refunded back to the account in order to pay this card off and cancel credit card services with Citibank.Desired Settlement: I'm contacting the Revdex.com due to Citibank unfair practices and if all possible I would like for that available credit of $2000 be refunded back to the account in order to pay this card off and cancel credit card services with Citibank.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

Review: I received a letter from Citi Credit Cards about a minimum payment that was the amount of $237.00 on the [redacted] of October and that it would be pulled from my bank account on the [redacted]. I looked at my account and did not owe that I owed $129.00 on the [redacted] of October, so I contacted Citi before the [redacted] and explained the situation. I was told that the minimum payment was $129.00 on the [redacted] and the 237 would not be pulled out. SO the [redacted] comes and sure enough the money was pulled from my bank anyway and I over drafted because I was counting on that money for other bills. My bank charged me $50 for over drafting and my bank account went into negative. I contacted Citi AGAIN and they apologized and said they would refund me the $237 and it would take 3-5 business days to post back to my bank, I also had to conference call both my bank and Citi to get the $50 fee waived for over drafting since it wasn't my fault. I was also told the $129 would be due on the [redacted] still and I agreed. The funds did not post back to my account by the [redacted] so I contacted Citi AGAIN!! I wanted to make sure I was not charged a late fee since it was their fault and to check on my refund. I was assured that the refund processed on the [redacted] and that I would not be charged a late fee. So here it is a week later, 5 business days and I had still not received my refund, with other bills coming up. So I called Citi AGAIN!!!!! I had to speak with a supervisor and he told me that they were unable to credit my bank account back. I WAS NEVER TOLD THIS IN THE 3-4 TIMES I SPOKE WITH CITI IN A WEEK!! He stated that he would lower my interest for next month which would lower my payment to $92. That was my minimum next month anyway. I am now out of money, since Citi basically stole money from me and cannot pay for my $80 minimum payment to Citi for another card! I am irate at the run around I received from all ends of customer service and the lack of communication and their faulty system! If I could cancel my cards I would and once they are paid off I will NEVER bank with Citi again.Desired Settlement: I would like my bank to be refunded the $237.00 and a credit for the minimum of the $129.00 due this month onto my billl. I spent a week with my bank account in the negative because of Citi's irresponsibility, unable to pay what I need to. I should receive a full refund and a credit for what my minimum was this month and I will continue making the minimum payments starting next month.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Review: I filed a Dispute with Citi on August **, 2015 for a check (1061) for $800 plus $32 dollar fee that was written for work that was suppose to be done on my home by [redacted], [redacted]. The contractor started the work on August **, 2015, however did not show up on August **, 2015 as discussed to finish. I wanted Citi to put a stop payment on the check because it has not cleared the account as of yet. I was told from the customer service rep that the checks come from another institution so can’t be stopped by them. I speck to a Manager. No Manager was available at the time. I was contacted by Citi Manager two days later (Deb) on Friday August **, 2015 she asked for the Merchant information that I faxed to her on the same day Reference number [redacted]. That was the only time I was ever contacted from Citi concerning this complaint. Several weeks later I received a letter in the mail stating that Merchant was contacted and indicated the work was completed and he was denied access to do work. First of all the Merchant name is Ronald C[redacted] and yes he was denied access because he taken the material that was to be us for the job on Monday August **, 2015 without permission. He show up on Saturday August **, 2015 I explained to him since he did not show up on Sunday and Took material without permission I hired another contractor to finish want he did not. The letter also said that Citi attempted to contact me for a conference call and by email was unsuccessful. I was never contacted by phone or email by anyone from Citi since Friday August **, 2015 Manger (Deb) who ask for the Merchant information. I check my emails daily and no messages were left on my answering service from Citi. I contacted Citi concerning the letter I received and spoke to a customer rep early October for a Manager to contact me. My home and cell phone number was verified by the customer rep. To this point I have not been contacted be anyone from Citi concerning this dispute.Desired Settlement: Refund of $800 plus $32 fee....

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have contacted Citi on October *, 2015. I was told by the rep that a manager will be contacting me within 3-5 business days. It's is now October ** and no manager has called me.This is just poor customer service!)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I will fax correspondences from Citi.

Business

Response:

We

will be corresponding directly with our customer. If you would like to further

discuss the resolution, may I suggest you contact them directly?

Review: I purchased a computer from [redacted] in [redacted], in June 2015. I signed up for a MasterCard to make 25.00 payments monthly which were to be deducted from my checking account. On 12/*/2015 I saw an email from [redacted] that my payments were not being deducted and I accrued over 150.00 in late fees. The computer was around 330.00. When I called them, they said they had no record of my requesting auto payments to be deducted from my checking account, but they had my checking account information. When I asked why they had not contacted me for 6 months of nonpayment, they said my phone number was marked "wrong number" on their records, but they admitted that was the number I was calling from, and apparently they had only tried one time. My phone has never been disconnected or changed. When I asked why they did not send mail or bill collection, they said I requested to go paperless. How many companies do you know of that would honor the paperless request, after 6 months of nonpayment? When I asked them to remove the late fees, they said their policy was to only remove one late fee. The late fee per month is around 38.00. I do not go on-line very often to avoid viruses which have cost a lot of money to fix, and which is why I ultimately bought the new computer, hence a new IP address, to begin with. I did pay the balance that was owed today which was 186.00 and requested a paper bill to be mailed. I believe that this bank has penalized me unjustly and that the mistakes in their information were for their financial benefit.Desired Settlement: I would like the late fees to be removed and to just pay what I owed for the computer.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly. Tell us why here...

Review: Sears had issued me two credits to make up for errors in their processing of a refrigeratorI purchased in June of this year. I was incorrectly billed $1490.08 but after the credits purchase price came to $1266.27.

[redacted] reversed these credits TWICE, however, only corrected their error ONCE (therefore, they took away the credit that was due me)

On October **, 2015, I contacted [redacted] for the NINTH time to give them yet another opportunity to correct this error. I spoke with Sears Credit Customer Service Agent, Michelle (employee number 2MM). I asked to speak with a supervisor, however, Michelle assured me that she confirmed with Sears the legitimacy of the credits, she fully understood what happened, the reason the prior attempts to correct had not been processed properly and that she had the authority to credit my account immediately; a transaction that I would be able to see reflected on my account in 48 hours. Not until December *, 2015, did the credit finally appear on my account when I was also sent a letter confirming that [redacted] had finally corrected the error. I can forward a copy of the letter as well as a screen shot from December *, 2015 showing a zero balance.

In reviewing my account today, I see that this correction has mysteriously disappeared and the account balance is back at $223.81.

Furthermore, I informed Michelle that I had lost trust in [redacted] as a financial partner, and I instructed her to immediately cancel this account, as I will never do business with [redacted] again. She did, but I have since received notice that another account has been opened, a card for which I should be receiving shortly, and I continue to receive checks that [redacted] is encouraging me to use to borrow money against the account.

Anything you can do to help resolve this situation and help me get the credit due would be greatly appreciated.Desired Settlement: My account credited for $223.81.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?

Review: I have had a [redacted] Credit card since 2009. I was just recently made aware, through an online chat with [redacted] customer service, that my account had been closed. I have never received any other notice regarding that. When I called in to resolve this, I was told they couldn't reach me and that they had returned mail from a previous address of mine. I never stopped receiving mail from [redacted] regarding my payments while living in Chicago for more than 6 years. I received mail when I made my first move to a new apartment and I received mail that was forwarded on to my address after living there for 2.5 years at my next address, which I lived for another 2.5 years. I have always made my payments online and I went paperless over a year ago. I was never made aware that in 2013 they closed my account. I was told by [redacted] that after 1 year of making attempts to contact me by mail (which apparently wasn't working for them), they immediately closed the account. [redacted] as well as the Credit Lender behind their credit cards have always had several pieces of contact information of mine such as my personal telephone number(s) and e-mail address. There was not a sufficient due diligence on their part to contact me in a different form before closing my account due to returned mail. If I wasn't getting the mail, why wouldn't you try and contact me a different way, considering you had all of the information? That is what I asked them. They simply could not give me an answer. I was told by them the only way I could rectify this situation is by contacting the Credit Bureau myself and disputing this account closure. I don't believe that I should have to do this at all. It has been nearly over 2 years of not knowing my account was closed and it was closed without sufficient attempts to contact me other than the form of contact they themselves were struggling with. I know for a fact that [redacted] has changed the Lender behind their Credit Cards services twice in the last few years. Information lost in the transfer of accounts may have been a problem here. I do not believe my account should have been closed, which loses me a true line of credit in my overall personal credit capacity. Furthermore, this closure of credit line negatively affects my personal credit score and credit history. I would like help resolving this issue as Citibank has told me they are prepared to do nothing for me.Desired Settlement: I would like for this blemish to be corrected on my credit report and for my line of credit to be restored.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via ** Postal Mail within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear I have been contacted by [redacted] Escalation Team regarding my complaint. They were unable to provide a sufficient resolution to the complaint. The representative simply apologized for any inconvenience that may have been caused for me, but stated that there was nothing she could offer me to resolve this. The Credit Bureau must revoke the account closure rather than [redacted] since [redacted] does not have the authority to change my credit status, only the Credit Bureau can reward me that status. Due to this insufficient response for resolution, I hereby acknowledge that the next step is to continue working with the Revdex.com to find an adequate solution to my problem. I can be contacted at any time with details on the proper way to proceed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have been contacted via written letter by Citi. Their response was simply that they were sorry for an inconvenience caused by this. They provided no action or no details on anything that can be done. I have written a detailed report already back to Revdex.com in regards to this. Please see already sent message from Me to Revdex.com stating this has not solved my issue and is not a sufficient response to me. Please do not hesitate to contact me if that detailed response never made it to you, I will be happy to re-send or re-type. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via [redacted] within the next 7-10 business days.

Review: I had a Sunoco credit card for 23 years without missing a payment, always paid in full every month. I had my account set up with a web based payment company. Four months ago without my knowledge or connect my account was changed adding a second account. This account was put on a paperless billing, again without my knowledge or consent. My original account showed a zero balance as I checked each month. I went to purchase a car and found my credit score had dropped from 800 to 670. My surprise was to find the second account had a balance and showed four months of non payment with non payment fees attached. I called to complain and find out what was going on. Customer service did delete the late fees and I paid the full balance with my debit card. I want my credit rating restored and the late payments erased off my credit reportDesired Settlement: I want my credit report restored to the original report prior to this issue.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Still maintain I never received a bill nor did I ever receive a way to retrieve the so called e bills that I was supposedly getting

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I've been trying to get assistance to find out where my checks have been going and I either get no information or false information. I enrolled in the [redacted] and Citibank takes care of issuing the checks after successful completion of the semester. I have not receive a check for two years and I have called the school and Citibank. The school had referred me to the wrong place and finally I was able to be referred to Citibank only to be denied help. The first time in August I called I didn't have the same address they have so I got a list of all my past addresses before I called again. When I did call the second time on September [redacted] around 4:30pm I gave her the only other address that I didn't state during my previous call and she said that it was not valid and she couldn't do anything for me. She then referred me to sign on online but since I didn't have a credit card or an account with them I made sure to ask her if I could access information with just my School Id number. She said that I could and I made sure to ask her again because this didn't sound right to me. She assured me that I could and then hung up. She never gave me any other information besides to go to the website. Now when I went to the website there is no option for [redacted] students. I have no way of signing in because as I stated earlier I do not have an account with them. I need my financial aid checks for the past two years but no one will give me correct information about how to get them.Desired Settlement: My past two years of checks that i'm entitled to each around 200 dollars.

Consumer

Response:

In reference to complaint ID [redacted] issue has been resolved only because someone at [redacted] was willing to actually look into my account and resolve this.

Sincerely,

Review: My daughter applied for this card and we gave my name in case she needed a co-signer. We were told in store that she did not need one. Lo and behold a few weeks later, I started getting collection calls (a few weeks...not time for a payment yet). The card was somehow put into my name. They wouldn't fix it. Great, super...just send us a bill then and we'll pay. Weeks went by and still no bill, then the calls started again. I tried to pay over the phone but they can't take AmEx. Great, I'll go into the store to pay. Got there. They can't take a payment without an account number. (Which I don't have bc I never got a card or a bill). Great. I go back and try to use a Credit card....which they now don't take for some reason. I have no checking account or debit card to use. I use a card for everything. So, after 8 phone calls to ask for the bill, 4 attempts to pay the bill, more than 17 calls to the company and supervisors, I still have no bill, no card, no account number and no advice on how I'll pay. They keep saying they SENT bills but they did not. We even had them send it to another address just in case there was something wrong with my bill. My daughter never received one either. Not sure what to do here. Furthermore, the customer service SUCKS. I was very angry and that was due to the way they handled it, the lack of information and general inability to deal with a customer in a productive way.

Product_Or_Service: Tires

Account_Number: Good questionDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want the supervisor I last spoke with fired. Ok, more realistically, I want ZERO interest charged between the day the card was opened and the day (if it ever comes) that I can make a payment. I want all negative credit "dings" to be removed. I want a 25% discount applied to my overall amount owed since the company has put us all through so much, were so rude, and still have yet to "allow" me to make a payment no matter how much I try. I als

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I closed my checking account on the [redacted] of December 2013. I had a remaining balance of $98.77 and I was advised by customer support within seven business days I would receive a check in the mail for my remaining balance. The [redacted] of December had came and still no check. So on the [redacted] I called customer support and advised them of the following & the agent advised me he would forward out another check and it would take three business days. On the [redacted] still no check has arrived within my mailbox. So I called in again on the [redacted], and has still been getting a runaround about the remaining funds I had in my old checking account. At this moment no resolution has been found, so I decided to file a Revdex.com complaint before I take further legal action. The old checking account number is as follows: [redacted]Desired Settlement: I would my fund applied to my citibank credit card or a check forward to me in the mail to the following address via Fedex:

[redacted] Phone: [redacted]

Business

Response:

Dear [redacted]:

We are in receipt of correspondence for the above referenced consumer. Thank you for providing us an opportunity to respond to [redacted]' concerns.

Please be advised that I have been in contact with [redacted], concerning the multiple $98.77 checks Citibank sent him. The check in question represents the total balance of his (now) closed checking account number ending in [redacted]. On January **, 2013, a replacement check was issued to [redacted] and sent via UPS delivery to the following address:

The UPS tracking number for the package is [redacted] , and it is scheduled to be delivered today, January **, 2014. If you have any questions, please feel free to contact me at ###-###-####. Please refer to ERU Case No.[redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am 12 year Citibank customer. On top of my banking relationship with Citi, I use a Citi Premier credit card since 2011. Recently I tried the Price Rewind program and the experience was very disappointing.

I bought a [redacted] jacket on 5/**/2014 and found out a Memorial Day sale on 5/**/2014 for 20% off without any exclusion. I screenshot the advertisement and sent all the information needed to file a claim for a price difference of $250. However the claim was rejected because I was told an advertisement showing 20% is not good enough and I need to provide information about a specific sales amount. Of course, by the time I got the rejection, the claim is out of the 30-day window.

The rejection is based on an unfair reason because the instruction was not clear. If a specific dollar amount is a decisive factor then the instruction should state it clearly.

Now I can provide a current sales price, which is already 50% off at this point, but it is out of the 30-day window.Desired Settlement: I ask Citi bank to honor the claim of $250.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: About a week ago I initiated an electronic fund transfer, from my [redacted] checking account, to my Citi Bank Diamond Preferred Master Card account. The transfer was in the amount of $1,000. Yesterday, September [redacted]., I received a letter, informing me that [redacted] rejected the transfer request because my [redacted] account information was incorrect. (Although I requested that Citi Bank send email or text message account alerts, I did not receive an email, a text message, or a telephone call regarding this issue.) That afternoon I attempted to enter the correct [redacted] account information and to re-request the funds transfer. The Citi Bank website allowed me to access my account information, but I was not allowed to make the [redacted] account information correction or to re-request the funds transfer. After several attempts, the Citi Bank website informed me that, due to technical issues on its site, I could not complete the transaction. Today, September [redacted]., I tried several more times to accomplish these Herculean feats, to no avail. I called technical support and was informed that I would not be allowed to transfer the funds electronically because the original fund transfer request had been returned by [redacted]. (This is NOT what is stated on the Citi Bank letter I received on September [redacted].) I asked to be transferred to a [redacted]. I explained the situation and, yes, was angry at this point. I asked the [redacted] what she would do to correct the simple error I made in entering the [redacted] account information so that I could complete the funds transfer. However, she seemed more interested in placing the blame on me, for having entered my account information incorrectly, and in yelling at me. She discontinued the telephone call.

I make a simple, honest mistake in not entering ONE DIGIT of my [redacted] checking account number and my fund request was rejected. Ok, if this was [redacted] or [redacted] THEY would have contacted me timely, the matter would have been corrected quickly, and the funds would have been transferred. End of story.

However, Citi Bank wants to make a capital murder case out of this. Now my account is "overdue", I'm being questioned as to why my situation is as it is and how long I anticipate being in the situation in which I find myself (what situation), and no one will do anything to correct the matter so that I can GIVE YOU MONEY!!

THIS IS RIDICULOUS!Desired Settlement: Simple.....I want Citi Bank to allow me to make the necessary [redacted] account information correction, to allow me to complete the electronic funds transfer I initiated, and to agree to remove the "overdue" account history entries that are now on file in the Citi Bank records and which may have been transmitted to credit monitoring sites.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My mother, and I met with a banker at the [redacted] branch in May 2014. We provided a copy of my mother's trust and power of attorney and explained that my mom was in failing health. We were led to believe that everything was in place. The Power of Attorney was in full effect May **, 2014. My mother is now in Hospice and bedridden. She is weak and has requested that I take care of her finances. I called the branch to ask how they would like me to sign the checks for my mom, e.g. her name, my name by POA. The bank said that they will not honor the Power of Attorney and asked that my mother come to the branch to sign a Citibank specific Power of Attorney. I explained that my mother is in Hospice and that she and I do not leave the home. The bank was completely unwilling to help me. I requested a number for the legal department and was given a phone number for a Citibank in [redacted] I received a call from a [redacted] after she received my letter and copy of the Power of Attorney. She again stated that I would have to have my mom come in to the branch or have two bank officers come to the house, etc. This is unacceptable. My family is suffering a great deal of stress over this situation and it is very wrong that the bank is refusing to accept the POA. When my mom and I met the banker back in May it was never suggested that they would not honor the POA and a Citibank specific POA was never mentioned. My mom is a long time Citbank customer and she is very upset at the treatment she and I have received. I request that they accept the POA so that I may sign checks for my mother's expenses.Desired Settlement: I would appreciate it if the Citibank legal department would accept my mother's power of attorney immediately and send me a letter stating that they will do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your help!

Sincerely,

Review: I applied for the Citibank Mastercard Select. Reward as follow: Spend $1000 in 3 months and receive 30,000 advantage miles and 2 admiral club passes. On the [redacted] of Sept I completed the requirements need to receive the rewards. I received the miles as soon as the billing cycle was completed. According to the rules of purchase that is it should take 4-6 weeks to receive the passes. I called on the ** of Nov and spoke with [redacted] a supervisor for Citibank about the passes. She said it should take 6-8 weeks to receive them. She filed a claim on that same day the [redacted] of Nov. She said it should take 5-7 business day to resolve the claim and to call back on the ** if I don't receive the passes by then. I called back on the [redacted] of Dec spoke with first with [redacted] in the [redacted] office that sent the call to [redacted] (rep # [redacted]) another supervisor that said it's not 6-8 weeks it takes 12 and that I have to wait another 2 weeks. [redacted] offered me 1000 miles for all the trouble which was nice but did resolve the issues. I would like my passes as well have citibank to change the credit card disclaimer about the amount of time it take to receive the passes.Desired Settlement: To inform potential consumer that Citibank can not fulfill what they promise. The dates they promise delivery of merchandise are not fulfilled. The disclaimer is under credit card offers are not accurate

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,