Citi

Review: Citibank did not deliver the check by scheduled date taking extra dates very late and I am being charged $74 + $35 and the customer support is not .

The bill payment of $1395 was not received by the landlord because the citibank did not deliver the check and I am being charged $74 for late fee and $35 for overdrafted fee. Citibank keeps explaining differently from what I was explained a few months ago that they are going to debit my account once I requested the check and deliver by the date that I assigned but now they are making excuses that the amount is debited from my account on the date that the check was supposed to be delivered and take extra 10 days to be processed. I requested the payment more than 2 weeks ago and scheduled to be delivered by the end of the last month and its already [redacted] but citibank still has not delivered the date. Please cancel the check Reference# [redacted] and credit the amount immediately because they will cash the check today but I do not have enough fund for the extra check since the citibank deducted the amount for check not delivered. The supervisor of Loraine was not courteous to make a refund for me either.Desired Settlement: Refund of $1395 and late fee of $74 and over-drafted fee of $35.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Revdex.com,

I applied for a Citibank credit card. It was approved, but later canceled because they could not verify a phone number in my name. I use [redacted] for a phone. After verifying a family member's phone number, they claimed everything was ok, then I call back and it wasn't ok. Unfortunately, the account was closed due to fraud because they could not verify my phone number. I am fully aware of the nature of ID theft and I understand their reluctance to offer a line of credit. I do not want to do business with them either.

But they reported me and my account as fraudulent to other agencies. The result was that my [redacted] account has now been suspended/closed for fraudulent activity.Desired Settlement: I wish to have my name cleared and removed from any fraud databases to which they have reported.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: My pre-paid card from my employer was compromised and someone drained the account from an out of state atm. I received awful service from a customer service perspective. I was instructed to file a police report with my local police and then call them back with the police report number. I was then instructed to call the company that processed the credit card fraudulently and give them the police report number. I then was required to fax in a form with all the same information I provided verbally. I faxed that form on April [redacted]and a week later have not received a call or email from the fraud department that does not take inbound calls.

This is just awful service. If this happened with my credit card or bank they would give an instant credit and start there own investigation. The fact that I have to do all this running around when my card was compromised is AWFULDesired Settlement: immediately credit my account and do your own investigation on your time-frame. waiting 90 days for a refund is rediculous

Business

Response:

May 14, 2014

Revdex.com

Case # [redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on May **, 2014 from [redacted]s regarding fraudulent activity on his prepaid card issued by Citi Prepaid Services. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

After careful investigation and speaking with the customer on May **, 2014, it was determined that the required dispute form has been received and processed. Citi Prepaid Services posted a credit to this account in the amount of $253.50 on May **, 2014. This amount represents the $249.00 disputed transaction plus three ATM fees incurred at $1.50 each.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a customer of Citibank for quite a while. I have never missed a payment on any of my accounts. I recently paid $2500.00 on one of my accounts and two days later Citibank lowered my limit by $2500.00 I called customer service and everyone was very nasty when speaking to me. I got no one to help me with situation. I was told that they pulled a credit report and it was because of this they lowered my limit. My credit score is the same as when I opened the account. The only thing that has changed is that I have a mortgage now which is $500.00 less then what I was paying in rent. This action has not hurt my credit score and no other company that I do business with has lowered my limit and hurt my credit score the way they have. Citibank will have actually lowered my credit score by 50 points with their actions. I have never missed a payment and I find it hard to believe that when I make a huge payment to them they lowered my limit within two days by the same amount. I cannot believe the service I received when I finally got through to speak to someone. I will make sure I tell every customer of the deceptive practices and horrible customer they will receive with Citibank.Desired Settlement: I would like to speak to someone who will be professional at all times and treat a good customer like they should be treated. I would also like to have my account reinstated to the limit I had before they decided to hurt my credit score for no reason. Otherwise this cannot be resolved and I will continue to speak out on the bad behavior of Citibank. Citibank has 1000,s of complaints and I am sure this will be just another one. But I want it on the record for everyone to see.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] No satisfaction has been received from the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I made a purchase in of flooring in June/July of 2013. Apparently it was done on a 6 month promotion. The purchase that was made was actually credited back to my account shortly after by home depot because the product was defective. Come to find out, Home Depot applied the credit to what they call the "wrong" part of the SAME card. Not my fault! They had all of the paperwork, receipts and all since this was such an issue. Now they are charging me over $120 in interest because it wasn't applied to the promotion. AGAIN, NOT MY FAULT! They applied the credit!!

Product_Or_Service: Laminate FlooringDesired Settlement: DesiredSettlementID: Refund

I would like a refund on the interest charged.

Business

Response:

We have corresponded directly with our customer. If you would like to discuss the resolution, you may contact the customer directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not sure who they have contacted, but it wasn't me. The only contact that I have had was with customer service

rep , who was of no assistance in resolving this matter. If I have overlooked something,please let me know.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We previously replied to [redacted] by mail on January **, 2015. [redacted] would need to allow 7-10 days to receive the resolution letter regarding her concerns.

Review: Wasn't fully explained the terms of getting a [redacted] card under a promoting I sign up for. Now the interest is ridiculous.

I went to purchase a new A/C unit for my home. At the time they had a [redacted] card promotion which from my understanding came with a no interest deal.I thought it was perfect timing being that i'm on a fixed income and probably couldn't afford the unit any other way. For a year it was interest free, and by paying the minimum balance of $65.00 it worked with my budget. On a recent bill that I received the interest alone was $175.15. If you include the$60.00 that actually goes towards the price of the unit you are talking about a $235+ bill every month. If I knew that was the case I would've never signed up for that promotion. I asked what I felt was all the necessary questions before signing up. I truly believe that the details of having the card wasn't fully explained to me.I am retired, single and have most of my fixed income go to medicine and medical bills. I've called the [redacted] and was told that there is nothing they can do about it.Desired Settlement: I would like for the interest to be neutralized or at the very least cut in half on my monthly bill.

Business

Response:

We responded to the customer on May **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I was charged 5 months ago for a vehicle rental that was not authorized to use my credit card. They were authorized the 100 dollar hold on the rental, but insurance was to pay the bill. Upon getting notification that I was charged for the rental on my credit card, I contacted Citi who is the holder of my [redacted] credit card to dispute these charges. Since that initial call in either may or june of 2014, I have called repeated times to check on the status of the dispute claim. Every time that I have called, I have been told that the previous dispute was never filed proper, and that I would have to re file a dispute. This has happened four times now, and every time I have been told that it could take another 6 weeks to complete the process. This is unacceptable. I have been given the same story every time that I have called, and nothing has been done, there have apparently been no notes on my file about my calls. I have faxed over complete information twice because apparently the first time, they could not find the information. This has been 5 months now, and in the process, my credit has been in limbo, and I have been paying interest on charges that do not belong there.Desired Settlement: I would like the original amount of the disputed charge taken off of my account, as well as the charges and fees that have added up from interest and random fees over a five month period.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have made no correspondence in the six months up to this point, and have done little if anything to resolve the issue. What makes me think that will change now? I will keep this case open until a remedy has presented itself.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, the same exact response. This is getting nowhere, I have kept all correspondence and I will be taking legal action.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I worked with a salesman named [redacted] at this [redacted] Outlet store. I first went to this store January [redacted], 2015.I was told that if I opened a [redacted] Credit Card with my purchase I would get 0% interest for 24 months. I was offered various warranty policies at various prices.I went back to this store February [redacted], 2015 to work with [redacted] again and I asked [redacted] to write up my order for a stove, two washers, and a dryer.While entering the details into the [redacted] Outlet system [redacted] informed me the the warranties he had just described had apparently changed that day and were now either not available or were altered.I then told [redacted] that I would make my purchase, and that I want to take advantage of the 0% interest rate for 24 months when opening a new [redacted] Credit card with this purchase. He then told me that the 0% for 24 month ended the first of the year (January [redacted]) which is impossible because I didn't even arrive in Arizona until January [redacted], 2015.Prices,warranties, and policies change without notice. I say "without notice" because many of the parameters of the sale changed without the salesman knowing about the changes until he tried to ring up the sale.Over and over again he said,"they don't offer that warranty today." "I rang up a sale yesterday and that warranty was good yesterday." The bigger issue is that I decided to go ahead with the purchase and [redacted] credit card screening. We spent a long time on the phone with the [redacted] credit department. Just as we were almost through the call, the [redacted] credit person disconnected the call so we had to start over. We went through the process again.I was then told that I was turned down for the card probably because I have 2 addresses.I want you to know that my credit score is nearly 800. I own 5 buildings and on my desk I have combined credit card offers for $100,000 at 0%. I haven't paid a bill late in 30 years. You will never find anyone more credit worthy than me or as patient with the "policy for a day" policy at [redacted].I left without making a purchase.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the deal that was offered to me! I want a further review of my credit worthiness without any more inquires into my credit score. The score goes down with each inquiry. I want 24 months of 0% interest as offered to me because my credit is spotless.I want an apology from the store manager, [redacted], and I want free delivery of my order with free setup.My anger is appropriate given the shabby, confusing,inconsistent, sales approach I endured.

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Sir.We spoke on the phone last week while I was in Chicago. I am now in Glendale, AZ, where I have access to my laptop records.I did send an email February [redacted], however, I sent it from my old laptop.In that email, I checked the “unresolved” spot because…..I did receive a phone call February[redacted] , from ###-###-####. I spoke with a woman named [redacted], or something like that while I was hiking in the mountains outside of Phoenix.I told her that this was the first response I had received and that is was now over two weeks since I registered my complaint. She offered my the 0% financing that I had been turned down for in the [redacted] Outlet store. I told her I don’t have paper, pen, or anything to reference the issue while I was in the mountains. She told me to call her in a few days to let her know if I wanted the 0% financing.She also told me that the reason I had been turned down in the store was because I have two addresses. I do have a home in [redacted], Illinois that I have lived in for 28 years and a home in Glendale, AZ which I own free and clear and have lived in over three years. I haven’t been late with any payment in 30 years. I have a very good credit score which they checked, alt least, twice because they kept dropping the credit check call in the store.I got back to Glendale late the next day from my trip and called her. I left a message asking her to call me because I wanted to know the parameters of the 0% offer along with other questions I had such as: Is the 0% for 24 months or 12 months? I had been offered both. I had also been offered specific products of the 5 appliances I intended to purchase. Will they honor the prices I was quoted then, and also, will thy honor the warranties that I was offered? I ask this because even the salesman was unaware of changes to the warranties, prices, and credit card offers he had offered me.When he started to ring up my sale there were changes to prices, warranties, and then the 0% financing.I think it is reasonable for me to ask the parameters of the deal and I think it is reasonable that someone should have communicated with me the specific parameters of the offer. No one called me back.I sent another email saying I was unsatisfied with their response which consisted of a phonetical while I was hiking without any discussion of the specifics of the offer or a time limit mentioned.Dealing with [redacted] has been a miserable experience, especially since my mother was an assistant in the finance department in the [redacted]. She was with [redacted] for 22 years.Nobody with good credit wants to be turned down for a $1500 credit card on the basis that I own two homes and nobody likes to be ignored when making a complaint.Sorry for he length of this email.Thank you. [redacted] ###-###-####[redacted]

Sir.We spoke on the phone last week while I was in Chicago. I am now in Glendale, AZ, where I have access to my laptop records.I did send an email February [redacted], however, I sent it from my old laptop.In that email, I checked the “unresolved” spot because…..I did receive a phone call February[redacted] , from ###-###-####. I spoke with a woman named [redacted], or something like that while I was hiking in the mountains outside of Phoenix.I told her that this was the first response I had received and that is was now over two weeks since I registered my complaint. She offered my the 0% financing that I had been turned down for in the [redacted] Outlet store. I told her I don’t have paper, pen, or anything to reference the issue while I was in the mountains. She told me to call her in a few days to let her know if I wanted the 0% financing.She also told me that the reason I had been turned down in the store was because I have two addresses. I do have a home in [redacted], Illinois that I have lived in for 28 years and a home in Glendale, AZ which I own free and clear and have lived in over three years. I haven’t been late with any payment in 30 years. I have a very good credit score which they checked, alt least, twice because they kept dropping the credit check call in the store.I got back to Glendale late the next day from my trip and called her. I left a message asking her to call me because I wanted to know the parameters of the 0% offer along with other questions I had such as: Is the 0% for 24 months or 12 months? I had been offered both. I had also been offered specific products of the 5 appliances I intended to purchase. Will they honor the prices I was quoted then, and also, will thy honor the warranties that I was offered? I ask this because even the salesman was unaware of changes to the warranties, prices, and credit card offers he had offered me.When he started to ring up my sale there were changes to prices, warranties, and then the 0% financing.I think it is reasonable for me to ask the parameters of the deal and I think it is reasonable that someone should have communicated with me the specific parameters of the offer. No one called me back.I sent another email saying I was unsatisfied with their response which consisted of a phonetical while I was hiking without any discussion of the specifics of the offer or a time limit mentioned.Dealing with [redacted] has been a miserable experience, especially since my mother was an assistant in the finance department in the [redacted]. She was with [redacted] for 22 years.Nobody with good credit wants to be turned down for a $1500 credit card on the basis that I own two homes and nobody likes to be ignored when making a complaint.Sorry for he length of this email.Thank you. [redacted] ###-###-####[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Review: I have an account with Best Buy they have failed to mail me a statement for a year, also have failed to dliver my credit card

I opened a Best Buy account #[redacted] approximately 2 years ago. I took advantage of the 3 years no interest. I have been aggresively paying this account off. I have not received a statement for over a year. I have never received a credit card they have apparently sent me 3 times. Now they will not talk to me on the phone since City Bank has purchased the HSBC portfolio and have lost my information. When I continuously call in they automatically transfer me to their call centre in the Phillipines and they are unsuccessfull in verifying my information and can't help me. This is vey frustrating and is going to be harmfull to my credit rating. I am a self made millionare and didn't need this credit but did take advantage of the free money for 3 years. Please help resolve this issue. ThanksDesired Settlement: Have a current statement sent to and a credit card for my account. Thank-you

Business

Response:

Dear [redacted]

Your recent concerns regarding your My Best Buy credit account have been forwarded to us for review and response. Citibank, N.A. is the issuer of your My Best Buy credit account.

We certainly regret to learn of the recent issues you have have experienced regarding your My Best Buy account statements and that you have not received a credit card for this account. Citibank acquired the Best But portfolio from Capital One on September *, 2013. This transfer was in accordance with applicable law. In order to better assist you with this matter, please contact our Customer Service Department at [redacted] between the hours of 9:00 AM to 9:00 PM ET Monday through Friday, 8:00 AM to 8:00 PM ET on Saturday and 8:00 AM to 6:00 PM ET on Sunday. Our telecommunication number for our hearing impaired customers is [redacted].

We look forward to receiving your response so that we may assist you further.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised I have not received the letter Best Buy advises they sent. Furthermore I have called their customer service several times which is located in a foreign country and they can not verify my personal information to assist me. Please advise Citi Bank.

Sincerely,

Consumer

Response:

I have done what they recommend repeatedly with no success?

Business

Response:

Please find attached the response sent for this complaint on January **, 2014. Copies of the statements requested are attached. Mr. MacDonald should have received his new card via mail. If he has not, he will need to contact the number in the letter for assistance. We feel we have addressed all items in the complaint and consider this matter resolved.

Thanks

Review: My dispute is with Citibank credit card services. I have a credit card with Citibank. Without any warning from the company, my credit limit of $3300 was reduced to $1100. I had over a $2000 in available credit to use. My credit score had increased over time while I had this card. I lost over $2000 in available credit in addition it dropped my available credit to $28. I didn't use this card often, but I did make my payments with those payments being over the minimum amount due. I'm contacting the Revdex.com due to Citibank unfair practices and if all possible I would like for that available credit of $2000 be refunded back to the account in order to pay this card off and cancel credit card services with Citibank.Desired Settlement: I'm contacting the Revdex.com due to Citibank unfair practices and if all possible I would like for that available credit of $2000 be refunded back to the account in order to pay this card off and cancel credit card services with Citibank.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

Review: From my bill in April (2014), I have been trying to speak with somebody related to unauthorized usage of my [redacted] credit card number because of purchase which I DID NOT MAKE. Each time I called [redacted] 800 number I am put on hold for 10-minutes up to 30-minutes. Thus I would hangup after 5-minutes. I refuse to pay for a purchase that I did not make but in the mean time [redacted] keep adding late charges. Well, this past Saturday, I received two different emails. One from my bank ([redacted]) and wow, one from [redacted]. both stating that my accounts with both had been breached as part of the [redacted] security breach. Because of that [redacted] has cancelled my debit card and is sending me new one. WOW, strange that [redacted] email to state that my account was breach when I had been trying to say this for months. Strange that [redacted] raised my credit limit a month before they were hacked into. I had always paid-off my bill buy after this unauthorized usage of my credit card number and being charge for something I did NOT purchased, I refuse to pay for it.Desired Settlement: DesiredSettlementID: Refund

I request that [redacted] correct my account and my credit report since this is the very issue as to why I refuse to pay (unauthorized usage) and they continue to place (what they call) value customers on hold for a very long time.

Business

Response:

Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Here is my response to them:

Here is my issue again:

1. I paid my bill for Feb but expect for $2 then my April bill came in with a late charge for $2 of $27. WOW, where did they come with a late charge of $27 for just $2. Citi Bank came off with some off the wall BS but DID NOT just plainly answer the question. Their customer personnel has send so much ** to people to try and show as to how intelligent she but in reality she just sound stupid because of that. She needs to learn to just answer the question only and not try to send **.

2. Citi Bank also provided proof that I did not use my [redacted] card since March because I would not pay for something so low which I can use my debit card for. When I buy garden supply I travel to Lowes just because they are closer to my home then [redacted]. Lowes prices are also cheaper on garden supplies. Thus I know that I did not use my [redacted] card.

The distance from my house

1. To Lowes = 5.59 miles

2. To [redacted] = 7.75 miles

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Review: I received a statement in the mail today for $313.97 from [redacted]. I have no idea what this is for, as I have received NO product or service from this company, and wouldn't. I don't remember EVER purchasing anything from this company, either in store or online. I do not have a [redacted] credit card, nor have I tried to open one. There is no description on the statement of what I have purchased. "TCP1999 NY" is the ONLY clue, and it doesn't mean anything to me.The statement says "Be Sure To Activate Your Account" by going to a website - which we have not done and will not do. Therefore, we have no active account with you AND no charges.I request that you close whatever "account" you think I have with you, and do not bill me again. I will NOT be paying this bill, since I don't owe [redacted] any money. Also, be aware that we don't answer calls from 800 numbers, Annonymous, No Name Available, Caller ID Blocked, Unknown, or blank numbers on our caller ID. We are on the "Do Not Call" list. You may contact us by land mail, which is our preferred method, as we don't check our e-mail regularly, either. Please take care of this matter immediately. Thank you for your attention,[redacted]Desired Settlement: No further bills, no interest added, remove the unactivated account.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. A. C[redacted]Executive Response

Review: I have a credit card agreement with Citi that specifies I receive 5 bonus points per dollar for purchases at restaurants. I purchased something in November from a business, which according to my online account access view, is labeled as a "restaurant." Citi refuses to credit the bonus points. Their online messaging staff have been rude and disrespectful, and have denied me the bonus points I am clearly entitled to in my agreement. They keep citing the Merchant Code Categories as the reason for denial, and they have refused allowing me to send them a screen shot clearly showing the transaction meets their requirements. Staff have refused to assist me, and I have repeatedly asked to dispute this and speak with a supervisor. Yet they refuse to have anyone from the company contact me.Desired Settlement: I have spent several hours trying to address this complaint with Citi staff, wasting my time, feeling insulted, and not happy that Citi refuses to honor their agreement. I am requesting the following: formal apology, crediting the bonus points I earned, some form of compensation for my lost time and frustration, and for Citi to improve their internal communications with customers, so that they can actually get a response from a supervisor when they have an issue. If only Citi realized that having better trained/responsive staff and honoring their contractual agreements in the long run will be cheaper than creating a frustrated customer base that will take their valuable business elsewhere.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a response from Citi Executive Team, and they were in full agreement with understanding the complaint I made, agreeing to compensate me for my time/frustration, and to address the internal communication issues that led to the complaint.

Sincerely,

Review: Hello,I had a credit card with Citibank ending in [redacted]. I had a balance of $6,398 with a credit line of 6,500. Prior to sending payment for this balance, I had already sent a payment of 150.00 which resulted in having the account overpaid. I closed the account, and I was waiting for a credit balance back to me in the form of a check of 136.35.They received the payment on June *. I called on July *, 2015 and resulted on the closed account having cycled, finance charges of 55.13 being charged to a closed, zero balance account, with only a 81.22.I called in, and Peter claimed they cannot reverse the finance charges.CITIBANK, PLEASE, REVERSE THE FINANCE CHARGES OF 55.13 AND RETURN THE FULL CREDIT BALANCE OF 136.35 BACK TO ME IMMEDIATELY!Thank you,[redacted]Desired Settlement: Please, mail full credit balance in the form of a check.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My wife wanted to use our miles on an airplane ticket that costed 572 dollars, [redacted] cancelled her reservation. Next time flight costed 972 dlls

September **, 2014 my wife called [redacted] miles to buy an airplane ticket from [redacted], [redacted] to [redacted],the flight costed 572 dlls and [redacted] was going to return us 300 dlls in 3 statements.September ** th they send an email giving the number [redacted] as redemption of the 22,500 miles. September [redacted] cancelled the reservation without any reason, they just informed that they could not process my credit card.

My wife called again and her resrvation remained exactly with the same flights and prices. September ** she gets confirmation [redacted] and redemption [redacted]. September ** they cancelled her reservation again, but this time she founds out until october *, 2014.

October * called [redacted] and they informed her the this reservation was cancelled because my credit card had no funds, so she had to called customer service. This area told her that there was any problem with the credit card, so she had to call miles again. They did not care so they did not resolve her situation. She was five hours trying to solve this problem. This guy named Ever or Eder hang up on her and they did not answer again. Finally when they did they got a supervisr who just speaked english, trying to scare my wife because we are [redacted]. This time the flight costed 972 instead of 572 dollars. They told us that the credit card had no funds. First time I heard a credit card has no enough funds.

At noon a nice employeer named Elizabeth M[redacted] helped her out and called another supervisor named Oscar S[redacted] who told her that they needed to open an investigation because miles never tried to charge the reservations, he told my wife that they had to check the [redacted] system to check who commited thgis terrible mistake. I told my wife to go ahead with a new reservation even the cost was 400 dollars higher than the initial price. The confirmation number was [redacted], redemption [redacted], and 22,500 miles were discounted. They charged my credit card with the total of 972 dlls, Oscar S[redacted] informed that [redacted] was going to return 300 dlls in 3 statements.My wife returned and she was hoping there was an answer but at this time we have not heard from [redacted]. They charged 972 in the january statement and they discounted the 300 dollars. This complain was sent to [redacted] in [redacted] and they have not give us any explanation.Desired Settlement: I want [redacted] to reembourse 400 dolars, I did not cancelled any reservation neither my wife so we want 400 dollars back.

Consumer

Response:

At this time, I have not been contacted by Citi regarding complaint ID [redacted].Sincerely,[redacted]

Review: They place a block on my account because they suspect fraudulent activities, not a problem,what I have a problem with is I have no way of resolving it unless I use a landline telephone with my name on it. This is an impossibility as I use a cell phone and will continue to use a cell phone, I will not bend over backwards and sing up for a telephone service just so I can verify my identity. This is the only bank I 've ever encountered that gave me a problem like this none of the other banks or credit card companies I deal with has this itic system in place. And the worst part is they don't care about my situation whatsoever and even went on to suggest I close my account. It's 2015, this archaic system is just downright dumb as people nowadays don' have a house/landline phone that can be identified in the telephone directory, also I never asked them to monitor my purchases so this is even more upsetting.Desired Settlement: I want the block gone, if they can't do that then just close my account altogether because even if they resolve it I have absolutely no trust that they will give me any semblance of customer service. What they've shown me is a lack of respect and understanding, I can't and won't deal with it.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I applied for the Citibank Mastercard Select. Reward as follow: Spend $1000 in 3 months and receive 30,000 advantage miles and 2 admiral club passes. On the [redacted] of Sept I completed the requirements need to receive the rewards. I received the miles as soon as the billing cycle was completed. According to the rules of purchase that is it should take 4-6 weeks to receive the passes. I called on the ** of Nov and spoke with [redacted] a supervisor for Citibank about the passes. She said it should take 6-8 weeks to receive them. She filed a claim on that same day the [redacted] of Nov. She said it should take 5-7 business day to resolve the claim and to call back on the ** if I don't receive the passes by then. I called back on the [redacted] of Dec spoke with first with [redacted] in the [redacted] office that sent the call to [redacted] (rep # [redacted]) another supervisor that said it's not 6-8 weeks it takes 12 and that I have to wait another 2 weeks. [redacted] offered me 1000 miles for all the trouble which was nice but did resolve the issues. I would like my passes as well have citibank to change the credit card disclaimer about the amount of time it take to receive the passes.Desired Settlement: To inform potential consumer that Citibank can not fulfill what they promise. The dates they promise delivery of merchandise are not fulfilled. The disclaimer is under credit card offers are not accurate

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am disputing a charge done to my [redacted] Credit Card in the amount of over $300.00 (I dont know the exact amount), which is included on my last statement. I purchased this unit as 12 months no interest if pay in full. On April **, 2014 [redacted] Member Service approved a replacement of my refrigerator who was malfunctioning since day one. On April **, 2014, they instructed me to go to the same [redacted] Outlet store located at [redacted] and ask for [redacted], Store Manager. On the same day 04/**/14 I went to the store in person and picked the new unit. Manager [redacted] was not available, (he was scheduled to work after 1pm) the associate who assist me called [redacted] over the phone and he instructed the associate to get the sticker from the new refrigerator (the replacement unit price was for $980.00, cheaper than the original purchase price I paid) and put it on his office so he can completed the paperwork. On the same day, I received a phone call from the store Manager [redacted] who confirmed my order and assured me that he was going to process the order and update the new purchase. 2 months later, I was very surprised when I received a call from card services telling me that my account was delinquent, how can this be???? The original refrigerator I purchased on June 2013 was $1563.69 and the replacement unit was for $980.00 (I paid over $1300.00). On October 2014, I contacted [redacted] via email and phone to request information about the my credit card charges but he had moved to another store told me that [redacted] knew everything about this transaction assuring me that he was going to assist me on resolving this issue. I contacted [redacted] several times but I never received a valid response from him. I also contacted the [redacted] Mastercard Service Department to have this issue solved as soon as possible. They opened a dispute and requesting receipts and all related documents which I sent to them immediately. On 10/**/15 I received a letter indicating that they did not received their requested information and as a result they completed their investigation based on the information that was available and closed the dispute case. I also requested my account to be freeze until they solved this issue and looks like they continue adding late and finance charges into my account. I called yesterday 01/**/15 and I was told that my account has been sent to a collection agency. Its been over 3 months and Im positive that I overpaid my [redacted] Mastercard, as soon as the store updates their records with the price difference Im positive that [redacted] will owe me a refund for over $300.00 (I dont have the exact amount).

Product_Or_Service: REFRIGERATOR

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I request to fix this issue and clear my credit from be on a colecction agency, I also request my refund plus conpensation for the time spended.

Business

Response:

[redacted]Hello and Good Day,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly. Thank you[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A lady contacted me about 2 weeks ago to let me know that she was going to take care of my complaint and conduct the investigation. I haven't heard from them since then. I'm so sissapointed because due to this issue my credit score went from almost 780 down to 624.I'm expecting for them to fix this issue as soon as possible and fix my credit score back to normal.Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...Good day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]?

Review: I am writing because I own a house in Livonia, MI that I am trying to sale now. In the process of having the title work done, we found that Citibank [[redacted]/ [redacted]/ ###-###-####] wrongly placed a lien on my house in Livonia, MI that belongs to myself and my wife. What happened is when my father (who I am named after) took out a home equity loan for his home in Detroit, MI, Citibank attached a lien to the wrong property. Citibank can clearly see the mortgage he signed, the account in question, our credit reports, etc. and know that this lien belongs on my father's property in Detroit, MI, yet they are refusing to fix their error. I have been bounced around for almost a full week, lied to, employees refuse to give their first and last name yet they can attach a fraudulent lien to my property without giving me any information or notice....I am fed up.

I am at risk of losing a deal on the sale of my home because of a fraudulent lien put on my home by Citibank in 2001. I had no idea this lien had been placed on my property, nor do we show this loan on our credit reports because we had nothing to do with my father's loan whatsoever. The loan is clearly on my father's credit report and his credit report shows that he made the payments on it as scheduled from 2001 until the time he died in 2009, which is proof that he had every intention to pay the loan back. In other words, there is nothing to suggest that this was any act of fraud on his part, and especially not mine.

The current status of this loan according to my father's Transunion credit report is that the loan's pay status is "charged off" and that he is "deceased."

Citibank is refusing to resolve the problem and give me a Discharge of Lien, refusing to give me the names and/or contact information of the employees who have the power to correct this error, and costing me money on the sale of my home. I believe this is mortgage fraud and I will fight until they release the lien off my home for a loan I had nothing to do with. No one there seems to know or understand the process of how to fix an error after they've caused one so I keep getting excuses and the run-around.

Please call me or email me to help me resolve this problem ASAP. I need them to finish this job and send me a Discharge of Lien ASAP.Desired Settlement: a Discharge of Lien showing that my title is clear so I can sell the home.

Business

Response:

Please forward to your Citi Mortgage contact

Business

Response:

Dear [redacted],

This letter is in response to the October **, 2013, correspondence received from your office regarding your case number [redacted] for our clients listed below.

Mortgagors: [redacted]

Property Address:

We have investigated this matter and addressed **. and **s. [redacted]'s concerns with them directly via letter dated November **, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact **. and **s. [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Review: My mother, and I met with a banker at the [redacted] branch in May 2014. We provided a copy of my mother's trust and power of attorney and explained that my mom was in failing health. We were led to believe that everything was in place. The Power of Attorney was in full effect May **, 2014. My mother is now in Hospice and bedridden. She is weak and has requested that I take care of her finances. I called the branch to ask how they would like me to sign the checks for my mom, e.g. her name, my name by POA. The bank said that they will not honor the Power of Attorney and asked that my mother come to the branch to sign a Citibank specific Power of Attorney. I explained that my mother is in Hospice and that she and I do not leave the home. The bank was completely unwilling to help me. I requested a number for the legal department and was given a phone number for a Citibank in [redacted] I received a call from a [redacted] after she received my letter and copy of the Power of Attorney. She again stated that I would have to have my mom come in to the branch or have two bank officers come to the house, etc. This is unacceptable. My family is suffering a great deal of stress over this situation and it is very wrong that the bank is refusing to accept the POA. When my mom and I met the banker back in May it was never suggested that they would not honor the POA and a Citibank specific POA was never mentioned. My mom is a long time Citbank customer and she is very upset at the treatment she and I have received. I request that they accept the POA so that I may sign checks for my mother's expenses.Desired Settlement: I would appreciate it if the Citibank legal department would accept my mother's power of attorney immediately and send me a letter stating that they will do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your help!

Sincerely,