Citi

Tell us why here...We have corresponded directly with our customer via [redacted] mail.  Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Thank you for your communication regarding [redacted]’s My [redacted] accounts.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

(Case Number: [redacted])
 
Dear [redacted],
 
We are in receipt of your correspondence forwarded to CitiFinancial Auto by the Revdex.com regarding the above referenced vehicle.  We appreciate the opportunity to address your request.   
 
Please be...

advised that our records indicate that upon payoff of the account, CitiFinancial Auto released the original lien and mailed all release documents to the address of record on or about 10/**/2007.
 
Enclosed please find a lien release form that may be presented to the [redacted] for removing CitiFinancial Auto’s lien on the referenced vehicle.   
 
Please understand that we make every attempt to work with our customers to achieve the best service possible.  If further assistance is required, please feel free to contact us at [redacted] or you may contact me directly at the number referenced below.

Thank you for your communication regarding [redacted]' account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We have mailed [redacted]' letter as of September **, 2014, which he should receive in the next 7-10 days.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

I have nothing in writing to show that NO late payments were made.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have never received a letter from this company in regards to anything on this complaint.  I will not accept this response from them at all.  As nothing has been changed or done from them to help resolve this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I received a phone call from a Citi representative only to explain why nothing further can be done with my dispute.  The agent offered nothing to resolve the complaint.  I still disagree with the explanation presented and I was made aware that no further attempt will be made to reach my satisfaction.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi obviously CHOSE to only listen to one of the many calls that I made to them.   They did nothing on their end to resolve this matter amicably.  They allowed the 8 days to pass, which required 0 effort on their part.   However,  I have moved my direct deposit from this lackluster institution to one who truly cares about customer satisfaction so this case may be closed!  No Thanks to Citibank.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are responding directly to our customer and they will receive the response via [redacted] in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:  This company, Citibank, has not contacted me and when I contact them they automatically transfer me to another business. Please see notes below on a second letter I will mail out in the morning in response to their response. Thank you.
This letter is in response to a message I received from the RevDex.com (Revdex.com). Revdex.com has informed me that you will not speak with them
regarding my complaint because you do not have a release on file. I, [redacted], am hereby authorizing you, Citibank, to speak ONLY with and to ONLY
exchange information with the Revdex.com about my case. My signature below authorizes
this release of information.
_______________________
[redacted]
 Also, your response to Revdex.com stated that you would speak with
me. However, I have not received a call from you. Whenever I attempt to contact
you, your system and representatives I speak to automatically transfer me to
the collection company, Global Credit & Collection Corp.. Global Credit
& Collection Corp representative [redacted] is verbally abusive and
apparently no one else will speak with me since he is assigned representative
for my case. I asked to speak with his supervisor and he refused my request. My
rights have been violated according to Fair Debt Credit Act section 806, 807,
and 808 by that company. According to my rights, I only wish to speak with them
through writing due to abusive threats by representative Thabosiziba and providing
me with incorrect information and contacting others who do not have anything to
do with my debt. Again, multiple rights have been violated by this company. As
stated previously, I should not have been sent to them in the first place. Please
review my initial letter and please contact me to arrange a hardship program so
that I may begin to repay my debt owed to you. Thank you.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 At no time did I tell anybody that the $55 was correct. What I said was that I was suppose to get $60 and only received $55. The rep took what I said and twisted it around to keep from paying the correct amount. Citi Bank kept sending me to the plasma center and the plasma center kept sending me back to Citi Bank.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Merchant is not answering any of my calls  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly. Thank you,
[redacted]

consumer complaint #[redacted]We are responding directly to our customer through the [redacted] case submitted. If you would like to furhter discuss the resolution, may I suggest you contact him/her directly?

The original lien release was mailed on or around 02/**/2009.We have enclosed a new lien release that can be presented to the motor vehicle department for removing the lien .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I'm still waiting for my credit score to be corrected as a result of this mess. When it is, I will call it good.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

Tell us why here...Good day Team, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]