Citi

We have responded to our customer directly.  If you would like to discuss the resolution, you may contact our customer directly.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me and the matter has been resolved. [redacted] contacted me and was very helpful.  She resolved my issue.  Many thanks to her.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I got a call from [redacted] executive office and was told that the 20,000 bonus points will be added to my account. Though I'm still waiting for those points to be reflected.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I had to email the letter back to them. They stated my credit was decreased based on my FICO score which they lied about, originally they said my Equifax score. They then said I had delinquent accounts. They asked me to confirm how much my rent/mortgage was and my yearly income. That's why I don't have a copy of the letter.

We responded to the customer on March **, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have spoken only once with a representative who gave me the same runaround I received before. Immediately following that conversation, I sent an email with evidence supporting my claim, which the representative knew to expect. I have received no further contact from Citi since then, and this matter is not resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard directly from Citi in the past two months, at least. The only communication was via phone conversations in which I received the same scripted run-around from at least two different representatives. Those calls in no way resolved my complaint against them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
The issue has not been resolved.  I spoke to the executives there and explained my issue in grave detail.  As a result of this $4,200 "added" interest, I was DENIED for a loan to pay my actual balance of $5,100.  Home Depot/Citi is reporting $9,500 on my credit report.  My limit is a whopping $9,300 so this amount even exceeds this.  This huge misunderstanding has already caused me problems. My credit is good and I OFTEN get credit card pre-approvals.  I did not get any warning.  As mentioned, the A/C technician set up this account when he offered me financing.  All I want is to be charged interest on my remaining balance.  Nothig more, nothing less. Citi knows better because I have credit cards through them and they NEVER charged me double interest on deferred promos.  This sounds unethical.  My payment went from $50 to $300 minimum.  That amount is impossible.  I am in a struggling economy.  I was affected by the government's decision to stop unemployment.  I was laid off.  This account is going to ruin me and my otherwise great credit.  Please help.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:
 The company has sent me their response. Their responseis still subjective data and not an accurate response to my re-openedinvestigation case I asked of them. They are still stating that the perpetratormentioned using the card fraudulently was given permission to use my card and Igained credit with the merchandise that was purchased. They stated they provedthis based off signatures used with that particular card. The only 2 signaturesthat were mine only one copy provided then the rest legibly shows they weresigned by J. M[redacted] and then just [redacted]. My signature is very legible withit being signed as "B. M[redacted]" I will still fight this and feel itcompletely inaccurate investigation and not substantive evidence to rule theway they have stated. Very inappropriate and inaccurate.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

A response will be sent directly to the consumer.

Weare in receipt of your correspondence forwarded to CitiFinancial Auto by the BetterBusiness Bureau regarding the above referenced vehicle. We appreciate theopportunity to address your request.    Please be advised that our recordsindicate that upon payoff of the account,...

CitiFinancial Auto released the originallien and mailed all release documents to the address of record on or about 04/**/2006. Enclosed please find a lienrelease form that may be presented to the motor vehicle department for removingCitiFinancial Auto’s lien on the referenced vehicle.

We responded to [redacted] on July **, 2015.  If she wishes to share this information, she can provide a copy of our response to the Revdex.com.?

A resolution letter was sent via [redacted]l on 5/**/2015.  Please allow 7-10 business days to receive our correspondence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not receive any correspondence from this business.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We spoke with a supervisor today just now at 2:23 PM EST and they stated to us it was something we...

did last month, on the 11/**/2015. [redacted] check for $140.01. overdraft fees are placed on the account on the following statement to not intruded on our cash flow.Thank you [redacted] for responding so quickly and we are going to keep our Citibusiness account OPEN. 4 years we have had our account.
Sincerely,
[redacted]

Our response to [redacted] was sent to our mailroom today.  It is in route to her via U.S. Mail and should be received within the next 7-10 days.  Upon receipt of our response, [redacted] can determine if her issue is resolved and share the information with the Revdex.com if she deems appropriate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response doesn't solve anything. Until they fix the issue I filed a complaint about, I will not consider it resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]