Citi

Tell us why here...We have mailed our customer a copy of our previous response dated December **, 2014.  If you would like to further discuss the resolution, may I suggest you contact her directly?

We have responded to our customer directly.  If you would like to discuss the resolution, you may contact our customer directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 I did contact your client 2 times in the past. They said it's a matter of public information. I feel you should not have put on my credit report due to the fact that this $75 copay was never properly billed. When I researched this it was sent to my prior address and I didn't receive it. Since this is a copay that has been paid, please remove this item at once. Thank You. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the customer on March **, 2015.  The customer should allow 7-10 days to receive our written response.  Should the customer have additional questions or concerns, they can direct those to the address listed in our response.[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:
 The company has sent me their response. Their responseis still subjective data and not an accurate response to my re-openedinvestigation case I asked of them. They are still stating that the perpetratormentioned using the card fraudulently was given permission to use my card and Igained credit with the merchandise that was purchased. They stated they provedthis based off signatures used with that particular card. The only 2 signaturesthat were mine only one copy provided then the rest legibly shows they weresigned by J. M[redacted] and then just [redacted]. My signature is very legible withit being signed as "B. M[redacted]" I will still fight this and feel itcompletely inaccurate investigation and not substantive evidence to rule theway they have stated. Very inappropriate and inaccurate.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me and the matter has been resolved. [redacted] contacted me and was very helpful.  She resolved my issue.  Many thanks to her.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
The issue has not been resolved.  I spoke to the executives there and explained my issue in grave detail.  As a result of this $4,200 "added" interest, I was DENIED for a loan to pay my actual balance of $5,100.  Home Depot/Citi is reporting $9,500 on my credit report.  My limit is a whopping $9,300 so this amount even exceeds this.  This huge misunderstanding has already caused me problems. My credit is good and I OFTEN get credit card pre-approvals.  I did not get any warning.  As mentioned, the A/C technician set up this account when he offered me financing.  All I want is to be charged interest on my remaining balance.  Nothig more, nothing less. Citi knows better because I have credit cards through them and they NEVER charged me double interest on deferred promos.  This sounds unethical.  My payment went from $50 to $300 minimum.  That amount is impossible.  I am in a struggling economy.  I was affected by the government's decision to stop unemployment.  I was laid off.  This account is going to ruin me and my otherwise great credit.  Please help.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
The issues are still not resolved I'm still getting numerous phone calls and collection letters and negative reports on my credit I have not received a response and still don't see anything  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I had to email the letter back to them. They stated my credit was decreased based on my FICO score which they lied about, originally they said my Equifax score. They then said I had delinquent accounts. They asked me to confirm how much my rent/mortgage was and my yearly income. That's why I don't have a copy of the letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
They sent me a canned letter that did not address my concerns or questions.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have spoken only once with a representative who gave me the same runaround I received before. Immediately following that conversation, I sent an email with evidence supporting my claim, which the representative knew to expect. I have received no further contact from Citi since then, and this matter is not resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
Citibank's letter says little more than "this is our policy and, if you don't like it, that's too bad." With regard to the privacy issues and their misuse of our social security numbers, they write that they need to misuse the social security numbers so as to ensure the identity of the person they are communicating with. But they could resolve that problem by issuing their own identification or crs and allowing customers to use their Citibank cr rather than an SSN. Many other businesses are doing this today. Moreover, it is likely sufficient for their security purposes to request the account number, address, and some other identifier (e.g. mother's maden name), rather than relying so heavily on the SSN.With regard to my inability to speak to a senior supervisor to note my complaints, they say that I was entitled to receive a callback in 24-48 hours. That's terribly inadequate. I understand that it is impossible to ensure that a senior supervisor will be available at all times that the calling centers are open. But there should be an adequate number of senior supervisors on staff to adequately handle the demand, such that if no one is available at the time a customer needs to speak with someone, the customer will be able to wait on hold for a reasonable amount of time or receive a call back in no more than an hour or two. Citibank's decision to force people to wait 24-48 hours before speaking to someone is simply a means of discouraging complaints. It is a strategic decision on their part that represents poor business practices and must be corrected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to [redacted] on July **, 2015.  If she wishes to share this information, she can provide a copy of our response to the Revdex.com.?

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

A resolution letter was sent via [redacted]l on 5/**/2015.  Please allow 7-10 business days to receive our correspondence.

A response will be sent directly to the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted [redacted] and they told me they could not assist me further because I had contacted Revdex.com. I'm unsure of what steps to take further. I will continue to investigate and seek help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still didn't get my monthly statements with detailed transactions such as vendor, date and amount from Jan 2009 - Dec 2010. I kept repeat to them what I need and their representatives tried to play dump that she didn't understand what "itemized transaction" means. It shows that Citibank has a data system flaw that a customer can not trace his/her transactions back to 7 years ago as Citibank stated online. So that Citibank should be honest about their incompetent in providing such data/transactions details. A sum is not detailed transactions during a transaction period, right?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Weare in receipt of your correspondence forwarded to CitiFinancial Auto by the BetterBusiness Bureau regarding the above referenced vehicle. We appreciate theopportunity to address your request.    Please be advised that our recordsindicate that upon payoff of the account,...

CitiFinancial Auto released the originallien and mailed all release documents to the address of record on or about 04/**/2006. Enclosed please find a lienrelease form that may be presented to the motor vehicle department for removingCitiFinancial Auto’s lien on the referenced vehicle.