Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been called by Scott and Johana from Citi, they told me that in a few days the problem will be resolved but it has been months and still nothing. I am still waiting for my $95 annual fee credit in my account and my 25,000+ [redacted] points or the equivalent in cash which is $350 (according to the Citi promotional offer). 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Sincerely,
[redacted]

We have corresponded directly with our customer on August *, 2015.  If you would like to further discuss the resolution, may I suggest you contact her directly.

We responded to the customer on February *, 2016 via the U.S Postal Service.  The customer should allow 7-10 business days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account    He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Complaint Department: We confirm receipt of your letter dated July **, 2015, regarding case ID [redacted]. Please be advised that we will address the complaint directly with [redacted]. Thank you for your communication and should you have any questions, please call us at ###-###-####. Sincerely,...

Gregoria R[redacted] VP,Customer Advocacy and Response Team [redacted] USA

We have responded directly with our customer via [redacted].  If you would like to further discuss the resolution, may I suggest you contact him directly.

Thank you for your communication regarding [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.[redacted]Executive...

Response

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Thank you for your communication regarding [redacted]' My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received any mail from the, at all. I have continued to file complaints and they refuse to assist and continue to lie they responded. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Still no one has contacted me in regards to my issues     Never again will I have citi bank in the future 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.
Thank you,
**...

[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]' [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.
 We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 I have not received a response from the business.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
 
 jnjn
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sending our response directly to the customer on July *, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]