Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]They called me but still insisted that the opening bonus is dividend dollars, so I asked them to show me something in written that could explicitly support their assertion, such as my original application or the terms associated with my card. Since then I have not heard from them any more.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]' My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

We have responded directly with our customer via [redacted].  If you would like to further discuss the resolution, may I suggest you contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received any mail from the, at all. I have continued to file complaints and they refuse to assist and continue to lie they responded. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Complaint Department: We confirm receipt of your letter dated July **, 2015, regarding case ID [redacted]. Please be advised that we will address the complaint directly with [redacted]. Thank you for your communication and should you have any questions, please call us at ###-###-####. Sincerely,...

Gregoria R[redacted] VP,Customer Advocacy and Response Team [redacted] USA

We responded to the customer on February *, 2016 via the U.S Postal Service.  The customer should allow 7-10 business days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been called by Scott and Johana from Citi, they told me that in a few days the problem will be resolved but it has been months and still nothing. I am still waiting for my $95 annual fee credit in my account and my 25,000+ [redacted] points or the equivalent in cash which is $350 (according to the Citi promotional offer). 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Sincerely,
[redacted]

We have corresponded directly with our customer on August *, 2015.  If you would like to further discuss the resolution, may I suggest you contact her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Still no one has contacted me in regards to my issues     Never again will I have citi bank in the future 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account    He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's My [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.
Thank you,
**...

[redacted]
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Citibank S.D. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
It seems that the bank deposited promotional bonus to my account (on feb [redacted]) after I reached out to you. Your presence has...

certainly resulted in a solution that I cannot achieve by myself.It would seem my problem is resolved althought I didnt recieve official communication from the bank. Thank you.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:They have...

talked to us and refuse to do anything about it.  There has to be a compromise somehow.  Please do what you need to do to resolve this in our way.  This big company can adjust but they are refusing to based on a black and white policy.  This is not acceptable to us. [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted] Credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We have responded directly to [redacted] in regard to his complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not been contacted by [redacted], CitiGroup, credit Card services. However they continue to harass me by assigning my Home telephone number to an automated system that dials my home 5-7 times a week, leaves an automated message, and even in the event I'm here and do answer the phone, the automated message plays with no human interaction. When I attempt to return the number left by the automated message, the phone disconnects me and goes dead. Nothing has been resolved, and this is bordering on outright mental harassment.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
 
They sent me a letter in the mail with phone number to call to resolve the issue. I left her a voice mail but have not talked to her and the matter has not been resolved 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Thank you for your communication regarding [redacted]'s [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. [redacted]Executive...

Response