Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
 Completion of the reimbursement has not been
completed. When full reimbursement can be viewed and agreed upon terms of (zero percent interest until 12/2016) for the
balance transfer- are in a statement, I will then note this as being resolved.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not asking for a contact letter. I am asking for someone who personally have the authority to resolve my dispute] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] from Citicorp Executive Response should have saved the stamp.  If another letter was sent it is a copy of the last letter referred to in my original complaint, received in December 2014.  This one page letter, sent to me at my mother's address, informed me that since I was not listed on my mother's account I was not entitled to request an alteration of the balance and could not be provided any account information. Instructions were provided in great detail for the appropriate means for me to take in order to be able to discuss the account.  I have already stated in my Revdex.com complaint that during a subsequent call to an account representative my mother authorized me to discuss her account and after being put on hold a number of times I was told no change would be made to the balance due on her account.  At this point I'm not sure if the Citicorp Executive Response Unit does anything more than deflect valid requests sent to their attention.  It's obvious no Citicorp executive sees any letters much less examines the details of cardholder account issues.   As far as I know no law prevents any individual from asking a company executive to review with compassion the circumstances which resulted in a customer amassing a huge debt, consisting solely of accrued interest, simply because of payments were missed because of ill health.  I wasn't asking for details of my mother's account, I provided them, and I never asked for anything more than forgiveness of interest on the account.  This debt has been paid and I'm now going to do all I can to bring a halt to this kind of corporate abuse which, after talking to dozens of people about my mother's situation, I've found is so commonplace.  My next letter to the New York Times will bring this matter to the attention of the public and question the way deferred payment plans are designed for the creditor to fail and the banks to grow richer.  [redacted] on behalf of my mother 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response doesn't solve anything. Until they fix the issue I filed a complaint about, I will not consider it resolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did not receive any correspondence from this business.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 No I totally reject their response as invalid. They did absolutely NO RESEARCH on my complaint. I have documentation which can PROVE my claim which I might just have to file  litigation on them if they do not clear this up. I want a CITI representative to call me, not send me a meaningless letter.      
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

I have not heard from them yet. If they do contact me and resolve the issue, I will let you know
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We spoke with a supervisor today just now at 2:23 PM EST and they stated to us it was something we...

did last month, on the 11/**/2015. [redacted] check for $140.01. overdraft fees are placed on the account on the following statement to not intruded on our cash flow.Thank you [redacted] for responding so quickly and we are going to keep our Citibusiness account OPEN. 4 years we have had our account.
Sincerely,
[redacted]

Our response to [redacted] was sent to our mailroom today.  It is in route to her via U.S. Mail and should be received within the next 7-10 days.  Upon receipt of our response, [redacted] can determine if her issue is resolved and share the information with the Revdex.com if she deems appropriate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As per their limitations, I believe my complaint cannot be resolved as they refuse to reach a solution I am satisfied with.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have responded directly to our customer.  If you would like to discuss the resolution, you may contact our customer directly.

Revdex.com:
Finally I called the number on the back of my card and the representative was able to help me on my case, and find that the resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved Citi Bank will most likely try another robo call or if I reply to a call from a live human being, they will refuse to put the entire matter in writing and send it to me in US mail.  this is the alarming practice of bank creditors today.  God forbid they actually acknowledge their practices in writing.  A written response is the only acceptable response!
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NEVER have I heard of a MAJOR corporation, refusing to address issues, in regards to customer's complaints. In my previous to Citi, I request an investigation, as per section 623 of the FCRA. I received the attached letter, stating there is no basis for my complaint. This appears to be a BLATANT violation of FCRA guidelines. Also, as per telephone conversation, in Sept., 2014, I was informed my account would be brought from a suspended to open, and the account would be brought current, along with late fees waives, as well as credit reporting to reflect as "Paid, never late. I have also attached a copy of [redacted], stating the account was at one point "never late", after account was re-opened. Also, the comments in the account changed, at this point in time. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have received the customer's complaint and will respond to the customer within 14 days.

We will be corresponding directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact them directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
I have not been contacted by Citicards. They have not responded to my complaint and the matter is not resolved.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]