Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still didn't get my monthly statements with detailed transactions such as vendor, date and amount from Jan 2009 - Dec 2010. I kept repeat to them what I need and their representatives tried to play dump that she didn't understand what "itemized transaction" means. It shows that Citibank has a data system flaw that a customer can not trace his/her transactions back to 7 years ago as Citibank stated online. So that Citibank should be honest about their incompetent in providing such data/transactions details. A sum is not detailed transactions during a transaction period, right?
 
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] from Citicorp Executive Response should have saved the stamp.  If another letter was sent it is a copy of the last letter referred to in my original complaint, received in December 2014.  This one page letter, sent to me at my mother's address, informed me that since I was not listed on my mother's account I was not entitled to request an alteration of the balance and could not be provided any account information. Instructions were provided in great detail for the appropriate means for me to take in order to be able to discuss the account.  I have already stated in my Revdex.com complaint that during a subsequent call to an account representative my mother authorized me to discuss her account and after being put on hold a number of times I was told no change would be made to the balance due on her account.  At this point I'm not sure if the Citicorp Executive Response Unit does anything more than deflect valid requests sent to their attention.  It's obvious no Citicorp executive sees any letters much less examines the details of cardholder account issues.   As far as I know no law prevents any individual from asking a company executive to review with compassion the circumstances which resulted in a customer amassing a huge debt, consisting solely of accrued interest, simply because of payments were missed because of ill health.  I wasn't asking for details of my mother's account, I provided them, and I never asked for anything more than forgiveness of interest on the account.  This debt has been paid and I'm now going to do all I can to bring a halt to this kind of corporate abuse which, after talking to dozens of people about my mother's situation, I've found is so commonplace.  My next letter to the New York Times will bring this matter to the attention of the public and question the way deferred payment plans are designed for the creditor to fail and the banks to grow richer.  [redacted] on behalf of my mother 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 No I totally reject their response as invalid. They did absolutely NO RESEARCH on my complaint. I have documentation which can PROVE my claim which I might just have to file  litigation on them if they do not clear this up. I want a CITI representative to call me, not send me a meaningless letter.      
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As per their limitations, I believe my complaint cannot be resolved as they refuse to reach a solution I am satisfied with.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

I have not heard from them yet. If they do contact me and resolve the issue, I will let you know
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
Citibank's letter says little more than "this is our policy and, if you don't like it, that's too bad." With regard to the privacy issues and their misuse of our social security numbers, they write that they need to misuse the social security numbers so as to ensure the identity of the person they are communicating with. But they could resolve that problem by issuing their own identification or crs and allowing customers to use their Citibank cr rather than an SSN. Many other businesses are doing this today. Moreover, it is likely sufficient for their security purposes to request the account number, address, and some other identifier (e.g. mother's maden name), rather than relying so heavily on the SSN.With regard to my inability to speak to a senior supervisor to note my complaints, they say that I was entitled to receive a callback in 24-48 hours. That's terribly inadequate. I understand that it is impossible to ensure that a senior supervisor will be available at all times that the calling centers are open. But there should be an adequate number of senior supervisors on staff to adequately handle the demand, such that if no one is available at the time a customer needs to speak with someone, the customer will be able to wait on hold for a reasonable amount of time or receive a call back in no more than an hour or two. Citibank's decision to force people to wait 24-48 hours before speaking to someone is simply a means of discouraging complaints. It is a strategic decision on their part that represents poor business practices and must be corrected.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:
 Completion of the reimbursement has not been
completed. When full reimbursement can be viewed and agreed upon terms of (zero percent interest until 12/2016) for the
balance transfer- are in a statement, I will then note this as being resolved.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not asking for a contact letter. I am asking for someone who personally have the authority to resolve my dispute] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted [redacted] and they told me they could not assist me further because I had contacted Revdex.com. I'm unsure of what steps to take further. I will continue to investigate and seek help.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
Finally I called the number on the back of my card and the representative was able to help me on my case, and find that the resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved Citi Bank will most likely try another robo call or if I reply to a call from a live human being, they will refuse to put the entire matter in writing and send it to me in US mail.  this is the alarming practice of bank creditors today.  God forbid they actually acknowledge their practices in writing.  A written response is the only acceptable response!
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NEVER have I heard of a MAJOR corporation, refusing to address issues, in regards to customer's complaints. In my previous to Citi, I request an investigation, as per section 623 of the FCRA. I received the attached letter, stating there is no basis for my complaint. This appears to be a BLATANT violation of FCRA guidelines. Also, as per telephone conversation, in Sept., 2014, I was informed my account would be brought from a suspended to open, and the account would be brought current, along with late fees waives, as well as credit reporting to reflect as "Paid, never late. I have also attached a copy of [redacted], stating the account was at one point "never late", after account was re-opened. Also, the comments in the account changed, at this point in time. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are in the process of responding to the primary cardholder in regards to this complaint.

Hello,   I am sending this email request for an extension to 07/**/15. If you have any questions or concerns about the status update we have provided verbally, please contact the assigned [redacted] at ###-###-####.   Borrowers name: [redacted]...

File number: [redacted]   Thanks, [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I want my money back that they made me pay when this was there mistake, I do not expect them to pay the 74 dollars I did owe that but they need to reimburse the late fees that they added to my account when this was there mistake that they are admitting to!!!!!Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

They did not send a response to my last statement. What you have was there original response. What they mailed to me was the response they gave you. I am waiting for the response from my last statement. They said they responded but they are using their original statement. They have failed to answer the second. They seem to not care about the phone logs or any other documentation that backs up my issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] And [redacted]