Citi

Tell us why here...We are responding directly to our customer and they will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Per Citi: "Thank you for your communication regarding [redacted]'s [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days." - Citi
Citi once again is not clear as to how this will happen. Call, text, letter?
Sincerely,
[redacted]

Revdex.com:
I have received a response from the business in reference to complaint ID [redacted], and they have resolved the situation...

to my satisfaction.  Thank you for your assistance.  I don't believe this could have been resolved so well without your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We have not heard back from Citicards. Once again, we need to reject Citicards since they have not made an attempt to resolve this issue.We have proven to them that we returned all goods that were purchased to the only Adore outlet that would take our call or respond to us. Citi has said that our return somehow didn't count because we didn't return the items to the proper location - although their customer service department never attempted to contact us or return our call.At this point, Citi is unwilling to stand by their customer protection guarantee because they erroneously rejected our claim; and they are unable to receive compensation from Adore.Citi and Adore, at this point, are both unethical companies who attempt to wear down their customers until they give up.Very sad.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
I was sent a written letter still stating that I have delinquent accounts which I don't have have proof of and that my FICO score was low, which it is not! I am sick of them telling lies like this. They denied me an increase stating the same thing but I got an account with [redacted] bank. These people have horrible business practices as well as customer service 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are responding directly to [redacted] and she will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact [redacted] directly for that information.

We have corresponded directly with our customer.  If you would like to discuss the resolution, you may contact our customer directly.

[redacted]Hello and good day,We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly. Thank you[redacted]Boise Executive Response Unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I got a call from [redacted] executive office and was told that the 20,000 bonus points will be added to my account. Though I'm still waiting for those points to be reflected.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard directly from Citi in the past two months, at least. The only communication was via phone conversations in which I received the same scripted run-around from at least two different representatives. Those calls in no way resolved my complaint against them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

somewhat satisfactory to me and the matter was going to be resolved by speaking directly with the agents and, specifically, the rude [redacted].  I do still feel that Citi should have also sent me a check or gift cards in the amount of $250.00 to gain my future business especially with the hassles I went through that caused much unwarranted anxiety and stress.  I was told from [redacted], the lady that contacted me, that she'd have no problems with a $250.00 credit but my account was closed.  I had informed her that I closed it after not hearing back from anyone after filing this complaint.  I still feel that they can show their apologetic behavior by the $250 check or gift cards.  Only GOD knows if they waited until I closed my credit card to finally make contact with me and find an excuse to not give me the $250.00.  Citi can afford it.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Again, a lie.They have sent me a series of form letters and have not made any attempt to fix the issue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not in agreement with Citi Bank [redacted] I feel they can do better than what their saying since no one took the time to inform me of their Promotions I would never agree to pay any thing without first knowing my options I was not given that and its No misunderstanding your company did not give me that option before hand.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the customer on January **, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

 I have previously attempted to resolve the issue directly with the business but to no avail. They have failed repeatedly to respond to my requests for written statements of my account and reported me as late to a credit bureau for failing to pay bills I never received. The reason I turned to the Revdex.com is that Citi has failed to respond to my requests directly or adequately. 
 Thank you,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]