Citifinancial

I have had repeated harassing phone calls from MontereyOn 2-10-1-I got phone calls from 10:am - 10:40am, 2-9-calls from 11:-11:13, 2-2-calls from 11;- 11:am and on 2-12-calls between 12:and 12:pmthen on 2-16-I received calls in a row on 11:37am

In response to the complaint
received:
Mr*** entered into
a contract with *** on June 16, (contract
attached)This contract was
assigned to Monterey Financial Services, LLC on June 23, to service the
account as a third-party loan servicing agent, where the account was assigned
an account number of *** where he made his first scheduled payments
(both on July 10th) per the
terms of his contractOn July 13, the account was transferred to another
division of Monterey Financial Services, LLC where account number *** was closed, and the account was assigned a new account number of ***
Notification of this account transfer was sent to Mr*** on July 14,
(copy of the notification also attached), contrary to his claims
It should also be noted
that Monterey has confirmed that the services are available to Mr***, and
that they attempted to reach him as recently as August 22, (again contrary
to his claims), to which Mr*** did not respondThe details of this
attempt are outlined below:
From: *** ***
Date: Tuesday, August 22, at 9:Am
To: *** ***
Subject: *** Update
***,
This is *** ***, the new client advisor at ***.
I was wondering if I could get an update on where you are at in the process and
get you in for another appointment. Please let me know as your job search
is a huge priority to me If you already got a new job, could you please let me
know? Sending a copy of the offer letter they gave you (or detailing it
in an email) will allow me to close your case file if this is the case.
Thanks a ton!
As Mr*** outlines
in his complaint, his account is currently past due for his September payment
which was due on the 10th, and I urge him to contact our office
today, toll free at *** to make the necessary arrangements to bring
his account into good standing
Sincerely,
*** ***
Senior Manager of
Finance & Quality Assurance
Monterey Financial
Services, LLC

In response to the complaint
received:
Ms*** (now
***)
entered into a contract with Just Military Loans on July 3rd,
(contract attached)MsCollins defaulted on the payments of this loan, and on
February 2, the unpaid balance remaining on the contract was placed with
Monterey CollectionsThe required notifications of the collections placement were
sent to MsCollins at this timeOn July 5, Monterey Collections received
a fax containing bankruptcy information for Ms*** where Monterey
immediately marked the account as a petition for ChBankruptcy
Due to the facts above,
the account will remain in collections and report accordinglyI urge Ms
*** to contact our office toll free at 877-775-3091with any questions or
concerns
Sincerely,
*** ***
Senior Manager of
Finance & Quality Assurance
Monterey Financial
Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

In
response to the complaint received:
Ms*** voluntarily entered into a contract with *** *** Services, LLC on 5-12-for Mortgage relief of her existing timeshare with *** *** Club (contract attached)This contract was assigned to Monterey Financial Services, LLC per the Notice of Intent to AssignThe Service Agreement of the contract clearly indicates that no services will be performed until the fee outlined is paid in fullTo date, Ms*** has made of contractual payments towards this fee to date, which is the amount she financedMonterey Financial Services, LLC only reports Ms*** accurate account statusAt this point, her account is in good standing with her next scheduled payment due on 2-15-17, and is being reported accordingly
Due to the facts outlined, no amount of money will be refunded and the contract will continue to be enforced per the contractual terms to which Ms*** agreed toI urge Ms*** to contact our office toll-free at 877-399-with any additional questions or concerns
Sincerely,
*** ***
Senior Manager of Finance and Quality Assurance
Monterey Financial Services, LLC

In response to the complaint received:
*** *** entered into a Lease agreement with *** Lending on 4-20-(lease agreement attached)It has been confirmed with *** *** that they print and present a physical copy of the contract for every customer and never explained the purchase as
anything other than a leaseAs is clear upon review of the agreement that *** *** entered into, the first page of the contract it states that the contract is a lease and also tells the customer exactly what their monthly payment is and for how long their leasing period is
It should be pointed out that the lease agreement clearly stipulates the Early Purchase Option and Early Termination stipulations*** *** was informed by Monterey representatives that if she wished to buyout of the lease she would need to pay the amount as outlined in 8.(a), which was $as of 10-1-As she claims she no longer has the cat, she is unable to return the animal to execute an Early Termination outlined in 8.(b)It has also been confirmed by *** *** that the cat was not returned to the store*** Lending, and Monterey Financial Services are concerned about the animal’s well-being, and would like to know the whereabouts of the animal at this point, since *** *** claims to no longer possess the animal.
Despite the facts outlined above, *** Lending has agreed to terminate the contract upon validation of the location and well-being of the animalMonterey Financial has been advised by *** Lending that they have attempted to reach her to validate the location of the animal, and *** *** has not responded*** *** may reach *** at *** to validate
Sincerely,*** ***Finance ManagerMonterey Financial Services

As often as once a week I get a preapproved credit offer ***, I've never asked for credit and I don't want it! After receiving twenty of these I emailed them asking them to stop sending them to me, I don't want their services*** *** *** Today I received the second letter since my email and I've had enough! *** *** *** I want nothing to do with this company and I want the letters to stop! *** ***

Also, an addition to my complaint is the company Monterrey Financial stated they received the collection account from is *** ***The telephone # of *** was given to me by the rep ***This is a bogus numberI have called this number over times at various hours, even at am
& it goes to a busy signal every timeSo how am I supposed to get the information from the original creditor if I can not reach themThis is a scam!

In response to the complaint received, and as already pointed out in response to the CFPB complaint filed earlier this month:
"line-height:normal;background:white;vertical-align:
bottom">Mr*** entered
into a contract with Zales Jewelers on February 13, This contract was
placed with Monterey Financial Services, LLC on July 18, to service the
payments on the contract and was assigned account number ***Mr
*** defaulted on the repayment terms of the contract after making only
of the contractual payments outlined in the contractOn December 31,
the account was deemed a default and the account was transferred to Monterey
Collections as a result
The Collection account
was assigned a new account number of ***Mr*** made payment
on January 30, to pay off the remaining balance on the contract where it
has reported accordingly and accuratelyDespite reporting the paid in full status of the account accurately, as a courtesy to Mr***, Monterey Collections
has taken the necessary steps to have this item removed from his credit report
completelyThis process is initiated by Monterey immediately, but may take up
to days to update on the bureau’s sideI apologize for any miscommunication
between any representative of Monterey and Mr***I urge him to contact
our office toll free at 877-775-with any additional questions or concerns
Sincerely,
*** ***
Senior Manager of
Finance & Quality Assurance
Monterey Financial
Services, LLC

In response to the rejection:
As stated, Monterey Financial Services received no messages from *** *** prior to the expiration of her day Same as Cash expiration dateHowever, in order to resolve this matter amicably, Monterey Financial will accept the Day Same as Cash amount as settlement in full of the outstanding contract, so long as this amount is paid by 4-8-She must reach a Monterey representative toll free at *** to make the necessary arrangements
Sincerely
*** ***
Finance Manager
Monterey Financial Services

In response to the complaint received:
Spinnaker Resorts requested that the placement of the account for Talibah Armstrong be cancelled on 5/2/This was processed and we sent our credit reporting files at the end of May to the credit bureaus with a delete account codeFor some reason,
Transunion did not process the deletion, however Experian and Equifax did remove the itemOn June 5, we submitted a Consumer Dispute Verification request to Transunion to have the item removedI have attached a copy of the document
Sincerely,
*** ** ***
Collections Manager
Monterey Financial Services, LLC

In response to the complaint received:
Mr*** voluntarily entered into a contract with Achieve Today on 6-10-(attached)As stated in the contracts “Notice of Intent to Assign,” this contract was assigned to Monterey Financial Services, LLC on 6-14-As Mr*** points out in his
complaint, his account was set up on automatic payments when he authorized such on 6-22-(authorization included) to be drafted from his Bank of America checking account, prior to his first scheduled payment on 7-10-The first payments drafted successfully on 7-10, and 8-10, but the payment for 9-10-was returned by his bank as “Insufficient Funds”Monterey Financial representatives promptly reached out to Mr*** at the number he provided in his contract in attempts to bring his account into good standing
A Monterey representative spoke with Mr*** on 9-17-16, who informed him of the returned/unpaid payment, where Mr*** informed the representative he would look into the issue with his bank, and indicated he would mail in a payment to resolve the unpaid September monthly payment and assessed feesMr*** failed to mail in this paymentHis subsequent payment for October 10th was also returned as “Insufficient Funds” from his bankMonterey representative spoke with Mr*** subsequently, and Mr *** refused to make any payment arrangements to bring his account into good standing
Each time Mr*** spoke to a representative of Monterey he was informed of his delinquent status and assessed fees related to the late and NSF payments (both of which are outlined in the attached contract)He was also instructed to visit our website at www.montereyfinancial.com to create an account and review his payment history (which is also attached)Had he done so, he would have been able to view the same information as in the attached payment history; the same information which was also explained to Mr*** by multiple representatives of MontereyAt no point in time was Mr*** harassed as he alleges in this complaint, but rather, Monterey representatives were simply following up on his delinquent payments in order to assist Mr*** in bringing his account back into good standingMr*** failed to make any of his contractual payments after the 8-10-payment, and refused to make any payment arrangements to resolve his delinquent accountAs a result, the account was deemed uncollectible on 12-23-where the defaulted contract was returned to Achieve Today for their review for potential collection placement
It should be pointed out that Monterey Financial Services, LLC reviews and responds to every valid complaint received, as evidenced by its A+ rating with the Revdex.comDue to the facts outlined above, it’s clear that no harassment occurred and the payment history clearly points out Mr***’s default and failure to bring his account into good standingAs such, there will be no adjustment made on Mr***’s account
Sincerely,
*** ***
Senior Manager of Finance and Quality Assurance
Monterey Financial Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Monterey Financial has severely mistreated me in regards to this matter and I am deeply disturbed by the treatment of consumers by Monterey FinancialI refuse to accept any other action beyond this point apart from having my account transferred to another loan agentI know this can be doneMake it happen

In response to the complaint received:Mr*** entered into a Closed End Consumer Product Lease with *** *** *or the purchase of a Great Dane on 2-17-This lease was assigned to Monterey Financial Services, LLC on 2-21-as noted in the Notice of Intent to Assign in the leaseOn 3-28-
Mr*** contacted our office for the first time, indicating that the lease had been cancelledThe Monterey representative he spoke with indicated that as of that date, Monterey had not been informed of any cancellation by *** ***, and requested any documentation he may have to support his claim, so that the matter could be further investigatedHe faxed documents later the same day outlining that the dog in question was once again back at the retailerThe information was investigated and the lease was confirmed as cancelled on 3-30-The account was closed that day, and the necessary actions were taken to have this item removed from Mr***’s credit reportHe may call our office toll-free at 877-399-with any additional questions or concerns. ***
*** ***Senior Manager of Finance & Quality AssuranceMonterey Financial Services, LLC

In
response to the complaint received:Mr*** entered into a contract with Loan Hero on August 17, This contract was assigned to Monterey Financial Services, LLC on August 19, to service the repayment terms of the contract as a third-party loan servicing agentMr*** has made of contractual payments up until his last payment which was made on October 30, In June of 2017, Monterey agreed to offer financial assistance to Mr*** by reducing his payment amount to an amount significantly lower than his contractual payment amount when he indicated he had experienced a loss in income. Mr*** defaulted on these reduced payments and his account is currently severely past due for his November, December, January, and February paymentsMonterey representatives have attempted to reach Mr*** by telephone since his account became past due, but his claims that multiple calls have been made as he outlines in the same day are patently false. I urge Mr*** to contact our office today at 877-775-to make the necessary arrangements to bring his account into good standing. Sincerely *** ***
*** *** ** *** *** *** ***
*** *** *** ***

In response to the complaint received: Ms*** voluntarily entered into a contract with United Medical Credit for the financing of a medical procedure on June 28th, (contract attached)This contract was assigned to Monterey Financial Services, LLC per the Notice of Intent to AssignMs
*** had a history of delinquent payments since the inception of her loan, and as she outlines in the complaint, ended up defaulting on the contractual paymentsAs a result, the account was deemed uncollectible and placed with Monterey Collection Services in December of At that time, the defaulted principle amount of $was charged off accordingly, and is reporting as a closed/charged-off accordingly on Ms***’s trade lineThe defaulted contract was assessed a 35% collection fee when the account was placed in collections per the default section of the contract, and continues to accrue interest at the contractual rate of 29.9%The open collection account is reporting accordingly as an open collection accountThe current balance, due immediately, is $15,(as of 03-03-17), and I urge Ms*** to contact our office toll free at 877-775-to make the necessary arrangements to satisfy her obligation to the loanIt should also be noted that Ms*** did speak with the Collections Manager, *** *** on February 7, 2017, but she refused to make payment arrangements Sincerely, *** *** Senior Manager of Finance & Quality Assurance Monterey Financial Services, LLC Tell us why here

In response to the complaint received: *** *** entered into a contract with *** on January 1, This account was placed with Monterey Financial Services, LLC in May of to service the payments on the contractSince the inception of the account with Monterey, *** *** has had a
history of delinquency on his contractual payments, needing different forms of financial assistance, which was given to him by representatives of Monterey to prevent his account from potentially being placed in Collections
Each time any payment arrangement was made with *** ***, the incurred processing fees ($each) were disclosed to himI apologize for any miscommunication that has taken place related to the processing fees, but it should be pointed out that there were $in fees assessed, not $as he states in the complaintThese fees were assessed/authorized on the following dates: 10/26/2015, 11/20/2015, 12/4/2015, 5/31/2016, 6/30/2016, 7/07/2016, 7/29/2016, 8/31/2016, & 9/30/
Despite the fact that these fees were authorized, Monterey is willing to waive/refund the $in paid fees due to any miscommunicationHe should see this amount credited to his account in the next 2-business days*** *** is currently up to date with his account set up on an automatic draft as he states, with his next scheduled payment set to draft on his next due date of 1-1-
Sincerely *** ***
Senior Manager of Finance and Quality Assurance Monterey Financial Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to this documentation, this is for a contract with United Consumer Financial Services, but someone has marked through that and wrote in FLF? This is suspect to say the least.Also, where is the payment history and the agreement with the client that grants you the authority to collect on this alleged debt or proof of acquisition by purchase or assignment?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In response to the complaint received:
Mr*** voluntarily entered into a Contract with Plantation Vacations of Myrtle Beach, LLC for a timeshare on February 3, (contract attached)Upon execution of the contract, Mr& Ms*** are bound to the terms of the contract and associated
Master deed (which I’ve attached)Mr*** annual maintenance fees have been in default on more than one occasion during his ownership of his timeshareIn June of 2016, Plantation Resorts placed a balance of unpaid maintenance fees with Monterey Collection Services, where an applicable collection fee of $was added to the balance of the defaulted, unpaid maintenance fees from which were billed in October of
The only time Monterey Financial has assessed any other fees to Mr*** account is when he chose to make a payment towards his collection account via our website, where a disclosed $fee was assessedWe appreciate the feedback and are sorry that Mr*** feels this way about the fee, but Monterey has implemented this fee to help cover many current costs and future development to improve the customer experienceWe’ve had a very positive response to the creation of our online features from consumers utilizing the payment options, and also the convenience of viewing account information 24/Keep in mind, there are several payment options available where a consumer does not have to pay a fee at allI urge Mr*** to contact a representative toll-free at 877-775-with any questions or concerns he may have
Sincerely,
*** ***
Senior Manager of Finance & Quality Assurance
Monterey Financial Services, LLC