Classy Limo Taxi

February 24, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in responseMs [redacted] did sign up for the Garcinia XT trial on 12/12/I assume her complaint is related to the charges of $and $Ms [redacted] received a month supply of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for bottle of Garcinia XT ($78.94) on 12/27/She was never billed for the second bottle of Garcinia XTOn 12/28/15, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon and her account was canceledShe was offered discounts to continue for resolution but refusedMs [redacted] emailed on 2/12/and called on 2/24/and was reminded of the terms and conditions once moreShe stated she understood and the account is resolved.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 02/24/01:21pm - [redacted] - cci;wants to know why she had been charged on the acct I went over the t/c with cust understandsNo refunds offered or required on previous charges to settle accountPreviously cx’d, no changes made as agreed to by customer [redacted] 02/12/01:11pm - [redacted] - CEI- Customer was unsure of how trial offer works sent customer email and reminded how trial offer works with billings and shipmentsIf customer calls handle accordingly– [redacted] R 12/28/05:52am - [redacted] - cci to cx acct, due to results, offered customer 35%disc,50%disc,75%disc, customer declinedcx cust acct, gave cust cx numbersno refunds offered or required on prev charges to settle acctcx acct as requested by cust- [redacted] c2/28/05:52am By [redacted] - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 12/28/05:52am By [redacted] - Recurring turned OFF 12/28/05:52am By [redacted] - Added Notes12/27/04:30am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions12/27/04:30am By Lime Light CRM - Street Address and Digit Zip Exact Match 12/27/04:30am By Lime Light CRM - This order was billed against gateway (20) using the subscription management force gateway feature12/27/04:30am Order Created 12/12/06:20am By Lime Light CRM - CVV2/CVCmatch 12/12/06:20am By Lime Light CRM - Street Address and Digit Zip Exact Match 12/12/06:20am This order passed the fraud screening check Fraud Id = 12/12/06:20am Order Created

September 11, 2015Ms ***: File No10803038Dear Ms***,I am in receipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialShe signed up for the trial on 7/12/ I assume her complaint is related to the charges of $2.95, $and $Ms [redacted] received a full day supply of the Garcinia Cambogia XT as well as a day supply of the Natural Cleanse Plus when she signed up for the trialWhen we did not hear from Ms [redacted] during the trial she was billed for one bottle of the Garcinia Cambogia XT and Natural Cleanse on 9/05/($78.94, $59.52)On 8/02/15, Ms [redacted] contacted us and was given an extension of her trial until 9/02/ She was reminded of the terms and conditions agreed upon and understood as stated in the notes belowAll calls are recorded and time stampedMs [redacted] was aware and understood the trial end dateShe did not contact us before the end dateShe called on 9/5/after the billing and was accepted a 75% refund and then disconnected the callMs [redacted] then called back threatening and was given a FULL refund on the charges.Ms [redacted] has been refunded and received months of product for free.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases, the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms [redacted] feels that she was misledWe strive to provide agreat product for healthy living and professional customer service Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy all issues.If youneed additional information, please feel free to contact us againBestRegards, OptimalHealth Products Inc ACCOUNTINFORMATION:09/05/05:43pm - [redacted] B - CCIATTORNEY GENERAL THREATOFFERED FULL REFUND, CUST ACCEPTEDno refunds offeredor required on prev charges to settle acct [redacted] B09/05/05:29pm - [redacted] S - CCITO CX SAID THAT THE REP WAS SUPPOSE TO CX I LOOKED INSIDE OF THE NOTES AND ITSAID THAT SHE WAS SUPPOSE TO CALL IN AND CX BEFORE 9-05-I EXPLAIND SHE SAIDSHE WANTED HER MONEY BACK I SAID ALL SALES ARE FINALE SHE SAID SHE WAS GOING TOCONTACT HER BANK I STATED THAT I TALKED TO A BANK REP YEASTERDAY AND ADVIDSEDHIM TO THE T/C PAGE OFFERED A 35% REFUND SHE HUNG UP I CALLED BACK SHE SAID IPISSED HER OFF AND I TOLD HER I DIDNT MEAN TO PISS HER OFF I OFFERED 50% SHESAID SHE NEEDS ALL THE MONEY I ADVISED HER I COULNDT GIVE HER ALL HER MONEYBACK OFFERED 75% SHE ACCT Refund required by cus to settle acct($44.64NC $59.21GCX)applied to as agreed to by cust-***.s 09/05/05:43pm By [redacted] B -Added Notes 09/05/05:42pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/05:42pm By [redacted] B -Refunded - $Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/05:29pm By [redacted] S -Added Notes 09/05/05:19pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/05:19pm By [redacted] S -Refunded - $Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/05:18pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/05:18pm By [redacted] S - MainProduct: NaturalCleanseRebill was placed on HOLD 09/05/05:18pm By [redacted] S -Recurring turned OFF 09/05/02:09am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/02:08am Order Created 09/05/05:42pm By [redacted] B -Refunded - $Trans-ID: 280488060409/05/05:19pm By [redacted] S -Refunded - $Trans-ID: 08/03/03:53pm - [redacted] M - extdate per prev notes-***m 08/02/03:12pm - [redacted] W - CCITO CX ACCOUNT , I OFFERED CUSTOMER AN EXTENDED DATE SO SHE WOULD NOT CX ACCOUNTSHE AGREED , I PUSHED ACCOUNT BACK TO SEPTEMBER 4TH NO OTHER CHANGES TO THEACCOUNT NO REFUNDS NO DISCOUNTS [redacted] W 08/03/03:53pm By [redacted] M -Changed recurring date on product (75) from 09/04/to 09/05/201508/03/03:53pm By [redacted] M - AddedNotes 08/02/03:12pm By [redacted] W -Changed recurring date on product (75) from 08/04/to 09/04/201508/02/03:12pm By [redacted] W -Added Notes 07/15/03:40am By Lime Light CRM- Tracking number received from fulfillment 07/15/03:40am By Lime Light CRM- At Cost shipped this order using $Shipping with a total cost of $2.9507/13/02:48pm By [redacted] L -Changed recurring date on product (75) from 07/28/to 08/04/201507/13/02:48pm By [redacted] L -Added Notes 07/13/02:47pm By Lime Light CRM- order sent to fulfillmentFulfillment #: 683500207/13/02:47pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/13/02:47pm By Lime Light CRM- Order Confirmation process Failed to Post to FiveMarketingReason: Domainwasn't found.07/13/02:47pm - Order createdby [redacted] L from place order page.07/13/02:47pm Order CreatedRegarding:Ms ***: File No10803038Dear Ms***,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trialShe signed up for the trial on 7/12/I assume her complaint is related to the charges of $2.95, $and $Ms [redacted] received a full day supply of the Garcinia Cambogia XT as well as a day supply of the Natural Cleanse Plus when she signed up for the trialWhen we did not hear from Ms [redacted] during the trial she was billed for one bottle of the Garcinia Cambogia XT and Natural Cleanse on 9/05/($78.94, $59.52)On 8/02/15, Ms [redacted] contacted us and was given an extension of her trial until 9/02/ She was reminded of the terms and conditions agreed upon and understood as stated in the notes belowAll calls are recorded and time stampedMs [redacted] was aware and understood the trial end dateShe did not contact us before the end dateShe called on 9/5/after the billing and was accepted a 75% refund and then disconnected the callMs [redacted] then called back threatening and was given a FULL refund on the charges.Ms [redacted] has been refunded and received months of product for free.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases, the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms [redacted] feels that she was misledWe strive to provide agreat product for healthy living and professional customer service Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy all issues.If youneed additional information, please feel free to contact us againBestRegards, OptimalHealth Products Inc ACCOUNTINFORMATION:09/05/05:43pm - [redacted] B - CCIATTORNEY GENERAL THREATOFFERED FULL REFUND, CUST ACCEPTEDno refunds offeredor required on prev charges to settle acct [redacted] B09/05/05:29pm - [redacted] S - CCITO CX SAID THAT THE REP WAS SUPPOSE TO CX I LOOKED INSIDE OF THE NOTES AND ITSAID THAT SHE WAS SUPPOSE TO CALL IN AND CX BEFORE 9-05-I EXPLAIND SHE SAIDSHE WANTED HER MONEY BACK I SAID ALL SALES ARE FINALE SHE SAID SHE WAS GOING TOCONTACT HER BANK I STATED THAT I TALKED TO A BANK REP YEASTERDAY AND ADVIDSEDHIM TO THE T/C PAGE OFFERED A 35% REFUND SHE HUNG UP I CALLED BACK SHE SAID IPISSED HER OFF AND I TOLD HER I DIDNT MEAN TO PISS HER OFF I OFFERED 50% SHESAID SHE NEEDS ALL THE MONEY I ADVISED HER I COULNDT GIVE HER ALL HER MONEYBACK OFFERED 75% SHE ACCT Refund required by cus to settle acct($44.64NC $59.21GCX)applied to as agreed to by cust-***.s 09/05/05:43pm By [redacted] B -Added Notes 09/05/05:42pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/05:42pm By [redacted] B -Refunded - $Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/05:29pm By [redacted] S -Added Notes 09/05/05:19pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/05:19pm By [redacted] S -Refunded - $Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/05:18pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/05:18pm By [redacted] S - MainProduct: NaturalCleanseRebill was placed on HOLD 09/05/05:18pm By [redacted] S -Recurring turned OFF 09/05/02:09am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/02:08am Order Created 09/05/05:42pm By [redacted] B -Refunded - $Trans-ID: 280488060409/05/05:19pm By [redacted] S -Refunded - $Trans-ID: 08/03/03:53pm - [redacted] M - extdate per prev notes-***m 08/02/03:12pm - [redacted] W - CCITO CX ACCOUNT , I OFFERED CUSTOMER AN EXTENDED DATE SO SHE WOULD NOT CX ACCOUNTSHE AGREED , I PUSHED ACCOUNT BACK TO SEPTEMBER 4TH NO OTHER CHANGES TO THEACCOUNT NO REFUNDS NO DISCOUNTS [redacted] W 08/03/03:53pm By [redacted] M -Changed recurring date on product (75) from 09/04/to 09/05/201508/03/03:53pm By [redacted] M - AddedNotes 08/02/03:12pm By [redacted] W -Changed recurring date on product (75) from 08/04/to 09/04/201508/02/03:12pm By [redacted] W -Added Notes 07/15/03:40am By Lime Light CRM- Tracking number received from fulfillment 07/15/03:40am By Lime Light CRM- At Cost shipped this order using $Shipping with a total cost of $2.9507/13/02:48pm By [redacted] L -Changed recurring date on product (75) from 07/28/to 08/04/201507/13/02:48pm By [redacted] L -Added Notes 07/13/02:47pm By Lime Light CRM- order sent to fulfillmentFulfillment #: 683500207/13/02:47pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/13/02:47pm By Lime Light CRM- Order Confirmation process Failed to Post to FiveMarketingReason: Domainwasn't found.07/13/02:47pm - Order createdby [redacted] L from place order page.07/13/02:47pm Order Created

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hi, I did not figure out how to give additional information, so would like to add this to this complaint Original order date was 12-22-(I said 12-15-which was a typo), which put days at 3-22- I received an email stating it had been ordered on 3-21-and cancelled immediately and received a cancellation notice This would be well within the day cancellation There is no EASY CANCELL button that will work I tried it We did receive the product and it is in the original unopened box which we will be more than happy to return for a FULL REFUND I did call and talk to their representative and asked them to cancel the order and refund They told me that it would be impossible that they did not do refunds We are still more than happy to resolve this by returning the product to them in the original unopened box for a FULL REFUND Thank you for you help

March 25, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in response · Ms [redacted] did sign up for day recurring package of Striction BP on 12/22/not 12/15/as claimedThe customer was then shipped a day supply and the auto order was shipped on 3/21/· Ms [redacted] did not contact us to cancel the subscription as stipulated in the terms and conditions agreed upon· Ms [redacted] did contact customer service on 3/21/to cancelThe customer was reminded of the Terms and Conditions agreed uponShe was offered multiple discounts but declinedShe never requested a refund and the account was cancelledAll calls are recorded and time stamped as shown in the notes provided· The customer emailed times requesting a refund and was advised that for security purposes financial transaction can only be handled over the phone To date she has not called back for an opportunity of resolution and still is in possession of our products· The site in which she ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us and/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel the membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 1-844-427-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 03/22/02:01pm - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly– [redacted] F 03/22/01:45pm - [redacted] - cei to cx the acct, but has already been assistedSent customer email confirming assistance.- if customer calls handle accordingly– [redacted] F 03/21/07:48am - [redacted] - Cci to cxbuilt value/encouraged(EXP RAMSEY) offered cust 35% disc, declinedasked cust if there was any price that they would like to continue atthere was notprovided cust cancellation numbersbuilt value/encouraged againno refunds offered or required on prev charges to settle acctcx acct as requested by cust [redacted] s 03/21/07:47am By [redacted] - Recurring turned OFF 03/21/02:51am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 03/21/02:51am By Lime Light CRM - Street Address and Digit Zip Exact Match 03/21/02:51am Order Created 03/21/02:51am By Lime Light CRM - New Recurring with new order id 12/23/03:33am By Lime Light CRM - Tracking number received from fulfillment12/23/03:33am By Lime Light CRM - At Cost shipped this order using Priority S and H with a total cost of $12/22/10:34am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 12/22/10:34am By Lime Light CRM - CVV2/CVCmatch 12/22/10:34am By Lime Light CRM - Street Address and Digit Zip Exact Match 12/22/10:34am This order passed the fraud screening check Fraud Id = 12/22/10:34am Order Created

Greetings, In response to the rejection number [redacted] , we offer the following in returnMs [redacted] did order the Striction BP on 12/22/respectively She cancelled on 3/21/Ms [redacted] was advised about the terms and conditions that he agreed uponAccording to this complaint Ms [redacted] was handled appropriately and fairlyWe have not received a call from Ms [redacted] since 3/21/ We have a day return policy but this must be handled over the phone Any customer service agent will be happy to assist her to resolve this issueIf you have any questions please do not hesitate to call [redacted] days a week from 6am to 6pm Central Standard timeBest Regards, Optimal Health

February 24, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] , I am in receipt of the complaint mentioned above and would offer the following in responseMs [redacted] did sign up for the BiodermRX Age Defy and Eye Renew trial on 2/24/I assume her complaint is related to the charges of $and $1.95.Ms [redacted] contacted our customer care on 2/21/within the trial period and was advised of the terms and conditions she agreed uponShe was offered multiple discounts which were refused and her account was cancelled with no retention feeShe called a second time asking for a return address and was advised she was welcomed to keep the product free of charge.The complaint states she wants to get out of the “club membership” but as shown in the notes provided she has already been cancelled.For your information, Ms [redacted] entered the trial program for BiodermRX Age Defy and Eye Renew at our website: http://biodermrx.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.biodermrx.com/special-offer/v1/order.php), and full details provided in the Terms & ConditionsSee: https://www.biodermrx.com/special-offer/v1/terms.htm.Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 866-975-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc Account information: 02/21/09:58am - [redacted] E- cci to get return addressconfirmed with cust last rep waived her retention fee so she could keep product cust understoodNo refunds offered or required on previous charges to settle accountPreviously cx’d, no changes made as agreed to by customer- [redacted] e 02/21/09:22am - [redacted] F- CCI TO CXDUE TO PRICE OF PRODUCT OFFERED 35% DISC CUST DECLINED, OFFERED A 50% DISC CUST DECLINED, OFFER 65% DISC CUST DECLINEDCustomer agrees to cancel trial and keep product***BIODERM [redacted] NO RETENTION POICY TO APPLY($18.47) retention fee is being waived to settle acctNo refunds offered or required on prev charges to settle acctCx acct as requested by cust.- [redacted] F 02/21/09:58am By [redacted] E - Added Notes02/21/09:22am By [redacted] F - Main Product: BiodermRX Eye Renew Trial was placed on HOLD 02/21/09:22am By [redacted] F - Recurring turned OFF 02/21/09:22am By [redacted] F- Added Notes02/14/06:39am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled02/14/06:39am By Lime Light CRM - CVV2/CVCmatch 02/14/06:39am By Lime Light CRM - No Street Address Match, No Zip Match 02/14/06:39am This order passed the fraud screening check Fraud Id = 02/14/06:39am Order Created

January 15, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Mr***: File No [redacted] Dear Mr***, I am in receipt of the complaint mentioned above and would offer the following in response· Mr [redacted] did sign up for a straight sale of Striction BP on 11/29/This is a direct sale program in which he was billed for half of the product at order time and then billed the remaining 50% days later if he does not call to cancel· If a customer does not finish their order and they back out they are offered a 50% discounted price for the first bottle plus shippingIt is billed 50% on the day of order then 50% after days so they were billed full price for the first bottle· This is stipulated in the terms and conditions agreed upon· Mr [redacted] did not contact us within said days and subsequently was billed the additional 50% on 12/14/· Mr [redacted] did contact customer service on 12/20/to cancelHe was offered further discounts but declinedHe never requested a refund and the account was cancelledAll calls are recorded and time stamped as shown in the notes provided· The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel him membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 1-844-427-and we strive to answer all calls within minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Mr***It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Mr [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 12/20/10:26am - [redacted] - cci;wants to cx acct,cust no longer want to try the product.I encouraged the product and offered the cust 20%,35%,50%,60% dis cust declined as well as declined day ext.I cx acct as cust request .no refunds required or request to settle this acct as cust request acct cx[redacted] 12/20/10:26am By [redacted] - Added Notes12/14/04:42am By Lime Light CRM - New Recurring with new order id 12/01/03:53am By Lime Light CRM - Tracking number received from fulfillment12/01/03:53am By Lime Light CRM - At Cost shipped this order using Priority S and H with a total cost of $11/29/12:15pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 11/29/12:14pm This order passed the fraud screening check Fraud Id = 11/29/12:14pm Order Created

Greetings, I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttalMs [redacted] did order a trial of Garcinia XT and Natural Cleanse on 12/7/and agreed to the terms and conditions at check outSee [redacted] and [redacted] The only record of any correspondence we have on record is a phone call on 1/6/at 11”36amShe disconnected the call and we called back twice for resolution to which she did not answer our callsA chargeback has been filed by Ms [redacted] This is now a legal matter therefore I am unable to process any requestsBest Regards, [redacted] Optimal Healh

April 28, Revdex.com Serving Delaware Reads Way New Castle, DE Att'n.: [redacted] Regarding: Ms ***: File No [redacted] Dear Ms ***, I am in receipt of the complaint mentioned above and offer the following in responseMs [redacted] did sign up for the Slimfit Garcinia XT trial on 3/15/I assume her complaint is related to the charges of $2.95and $Ms [redacted] received a full day supply of the Garcinia XT and when she signed up for the trialWhen Ms [redacted] did not contact customer service during the day trial (per the terms and conditions upon which she agreed), she was billed for the first shipment of Garcinia XT ($99.90)The customer called on 4/22/She was reminded of the terms and conditions agreed upon and was offered multiple discounts and refunds for resolutionMs [redacted] accepted a 50% refund for resolution and the account was cancelledMs [redacted] filed a dispute with her bank and was refunded the remaining 50%She received a month supply of our products free of charge.The customer emailed our customer service on 4/24/seeking additional refunds despite the fact she was refunded in fullShe was advised a dispute had been filed and we cannot handle her account due to this actionAll calls are recorded and time stamped and the record of communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com and http://www.NaturalCleansePlus.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 04/24/05:44pm - [redacted] - Cei-sent customer email explained due to charge back I am unable to further assist in regards to your accountTo call with bank/cc rep if like to resolve the account as it is a legal matter ***d 04/22/06:53pm - - Verifi ID - 04/22/09:01am - [redacted] - CCI ABOUT CHARGES INFORMED CUST OF TRAIL AND T/C OFFERED 35% 50% 75% DISC DECLINED CUST USED KEYWORDS OFFERED 35% REFUND DECLINED 50% REFUND ACCEPTED GAVE CUST CANCELLATION NUMBER Refund Required by Customer to settle account - ($$) - Applied as agreed to by Customer JENNY 04/22/06:53pm By LaurenR - Refunded - $Trans-ID: 04/22/08:58am By [redacted] - Refunded - $Trans-ID: 04/22/08:56am By [redacted] - Main Product: SlimFit(i) was placed on HOLD 04/22/08:56am By [redacted] - Recurring turned OFF 03/15/06:50am By Lime Light CRM - CVV2/CVCmatch 03/15/06:50am By Lime Light CRM - Street Address and Digit Zip Exact Match 03/15/06:50am By Lime Light CRM - This order passed the fraud screening check Fraud Id = PYN90JR39LZX 03/15/06:50am By Lime Light CRM API - This order was place by unlinked API user 'www.online-registration.co'03/15/06:50am Order Created

December 21, Revdex.com Serving Delaware Reads Way New Castle, DE [redacted] Regarding: Ms ***: File No [redacted] Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseAfter researching Ms*** complaint, we searched our records with her name, email address, phone number, and physical address and have found she is not a customer of Optimal HealthThis complaint is erroneous, please remove and negative impact this may have on our companyIf Ms [redacted] wishes to discuss this she may reach us at [redacted] Best regards, [redacted] Optimal Health

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did call to cancel this after the day trialI did not know that the business would charge me for the product on the 14th dayWhen I called to cancel, I WAS told that my card would not be charged, after they offered me a 35%, 50% and then 75%I declinedThen I was told I would be charged $and change for the bottles I received and told them that the amount they just told me I would be charged, was not in the terms and conditions and they said I wouldn't be charged for itAfter this call, I found out that my card had been charged for the $and $I did some research at that point and found out that the bottle they were charging me for was also at the Vitamin Shoppe for $This place is a scamAnd there are other reviews on the Revdex.com that had the same thing happen to themThe only time someone was refunded money in those reviews is when one of their customers threatened with legal actionIf they would like to charge me the same amount for the bottles that I found out were $9.99, I would be willing to pay that, instead of the $they claim is the priceI understand there are terms and conditions to everything, but when the business does not make them clear to the customer, they should respect that, instead of trying to trick people into paying for something that's marked up by $more than other ACCREDITED businessesWhen I cancelledI was told my card would not be chargedIf you would like to listen to the recording, I'm sure they recorded the call since it is said prior to speaking to someone that it would be recorded

Greetings,I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal.Ms [redacted] did order a trial of Garcinia XT and Natural Cleanse on 7/24/and agreed to the terms and conditions at check out See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ and http://www.africanmangoxt.com/Garcinia-Cambogia-XT/terms.php.Ms [redacted] did not contact us to cancel within the trial as stipulated and was billed for bottles of the Garcinia XT She was never billed for the Natural CleanseIt is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emails.We strive to be customer centric and adhere to customer satisfaction We hope this response resolves any issue and if Ms [redacted] would like to contact us for further resolution, we are open hours M-F and 6-Sat, Sun at 1-855-986-2646.Best Regards,Optimal HealthTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI do NOT accept Optimal Health Products LLC’s response to my complaint The business was contacted within ten (10) days of the original order, well within the fourteen (14) day cancellation deadline, to cancel future shipments and revoke authorization for future credit card charges Their own email response states, "Thank you for contacting us Please allow to hours to receive and research an appropriate response to your inquiry" in response to my first email of 12/17/ "Thank you for contacting us” .wow, their own email response clearly states I had contacted them! No other response ever came Big surprise there! The business’ own welcome email, follow-ups asking if I’d received my product, etchave the email address I contacted listed over and over on them I notified the business via email on 12/at the email address listed on all of their correspondence ([email protected]) that I was leaving town until after the first of the year and had not received my original order as of this date I was out of the state when the order was finally received, and my credit card was charged immediate for a second month’s supply I had clearly instructed the business in my email of 12/17/they were not authorized to charge my credit cardI received the aforementioned response from the business thanking me for contacting them and nothing else I sent a second email on 12/25/after realizing I had been charged for products I had cancelled in writing on 12/17/ I received the same response as before and nothing further from the business except other mass emails I know believe this is an automated response to simply buy the business more time to make sure nothing is resolved before the cancellation deadline and then claim they were never contacted within that timeframe My credit card was charged one day after the shipment was finally received and available for pick up at my post office while I was out of state as I had already informed the business I would be I did try the “easy cancellation button” on the website, but it didn’t recognize my email address, nor did it recognize me by my first and last name, phone number or zip code Funny, but customer service seemed to be having problems locating my account by my email address when I called them too (But, the business continues ironically to send me emails to the email address they claimed they were having trouble locating.) Not being able to locate my account from my email address is laughable since I have since read about other customers having the exact same experiences with customer service Other customers also wrote about the phone going dead and customer service not being able to hear the customer There are also complaints from customers about being told by customer service they were “out of the return period”, but were also offered a “30% refund to send the products back” like this business is doing you a favor by offering that I could also overhear other customer service reps in the background reading the same scripted speech, blaming the customer, denying refund for products, offering 30% refunds outside the return period, etc The statement by business in response to my claim that they called twice on 01/06/and “left a voice mail” is false I received one call from this business at 11:30am CST that I did not answer No voice mail was left Optimal Health Products LLC advertises trial products that will be processed within hours for only the cost of shipping on a monthly membership Orders are not shipped in a timely manner, resulting in no time to “try” the product before you’ve already hit your fourteen day cancellation period Why advertise a” monthly membership” if you can’t ship the original order in a timely manner and allow the customer to try them before automatically shipping the product again? Well, you can’t rip customers off that way! A second thirty day supply will be shipped in the same box as your original order, which was ironically supposed to be processed within hours per their own advertising (I only found out there was two month’s supply in the box I received after calling customer service on 01/06/because I had not opened the box.) Statement there is literature in the box about contacting the company about cancelling, returns, etcis useless when the products aren’t shipped and received until your cancellation deadline is already over And when you do contact customer service they will deny, deny, deny Customer service representative’s conversations are a joke They are reading a script and instructed to do anything possible to blame the customer, deny refunds and point the customer toward a website that is not prevalent in their emails or any follow-ups from the business I did threaten to get an attorney and hang up on customer service because after overhearing the conversations in the background I knew this business is nothing more than a scam Literature stating the business is “committed to 100% Customer Satisfaction” is a lie The only thing Optimal Health Products LLC is committed to is making sure you don’t receive your products before the cancellation period expires, denying you any “trial” of the product before automatically being shipped a second months supply Optimal Health Products LLC, please explain how I am to have a “trail” of a product on a “monthly membership” when you can’t provide the product to try before my cancellation deadline expires? The only thing I received from customer service was excuses referring me back to a website If website is this important, then it should be prevalent in emails, literature, online sales, links on Facebook (where I unfortunately ordered from), etc., as I stated in my complaint with the FCC about deceptive and misleading advertising by Optimal Health Products LLC Hundreds of other customers are obviously experiencing the same problems I did based upon complaints on the Revdex.com website and other online review sites I am still considering contacting an attorney about this business, and after reading through the numerous complaints online and finding similar issues in almost every single one of them, I am now considering talking to an attorney about a class-action lawsuit on behalf of all Optimal Health Products LLC dissatisfied customers who have experienced the same problems with deceptive, misleading and sometimes claims There are too many bad experiences of the exact same nature by customers for this not to be a scam Shame on Optimal Health Products LLC! I will still gladly return the unused products in the original box as I offered customer service on 01/06/2017, including the enclosed literature mentioned for an immediate and FULL REFUND OF ALL CHARGES (both initial charges of $and $and subsequent “autoship” charges of $and $99.90, totaling $165.13), and provide the business with USPS tracking information to validate the products are in the mail being returned to them If the company cannot provide this satisfactory resolution after repeatedly advertising and touting it is “committed to 100% Customer Satisfaction”, then there will be nothing further to discuss as I will be seeking legal action for myself and other dissatisfied customers of this business Regards, [redacted]

September 30, Regarding:Ms ***: File No [redacted] Dear Ms ***,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on 9/10/I assume her complaint is related to the charges of $and $Ms [redacted] received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial she was billed for the bottle she received ($59.92) she was never charged for the Garcinia XTOn 9/28/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon She was offered discounts and refunds to settle the account which all were refusedMs [redacted] was then issued an RMA number to return the products for resolution To date, the products have not been returned and she was never billed for the bottles of Garcinia XTAll calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms [redacted] feels that she was misledWestrive to provide a great product for healthy living and professional customerservice Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us againBestRegards,OptimalHealth Products Inc ACCOUNT INFORMATION:09/28/08:31am - [redacted] M - cci said she needs to cxacc, she can not afford the productAnd also wants to return the productsIoffered a 35% 50% 75% dis declined35% 50% 75% refund all declinedI cx outacc, gave cust her cxl ID #also her RMA #Customer agreed to returnavailable to return within policyRefund is processed within 5-days afterreceiving product back at fulfillment- Full refund minus restocking fee of($9.95) as agreed to by cust [redacted] M09/28/08:31am By [redacted] - Added Notes 09/28/08:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/28/08:28am By [redacted] M Main Product: NaturalCleanseRebill wasplaced on HOLD 09/28/08:28am By [redacted] M -Recurring turned OFF 09/28/08:28am By [redacted] M -Order was flagged as RMA - RMA Number: 09/25/02:43am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/25/02:43am By Lime Light CRM- Order attempted to process on gateway (213) and declined because of"Decline, not sufficient funds", but cascade gateway id (107) savedthe sale and was able to approve the order09/25/02:43am By Lime Light CRM- No Street Address Match, Digit Zip Exact Match Only09/25/02:43am Order Created 09/25/02:43am By Lime Light CRM - New Recurring withnew order id 409636709/11/03:37am By Lime Light CRM - Tracking numberreceived from fulfillment 09/11/03:37am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $0.9509/10/09:50am By Lime Light CRM - order sent tofulfillmentFulfillment #: 722394809/10/09:50am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/10/09:50am By Lime Light CRM - Order Confirmationprocess Failed to Post to FiveMarketingReason: Domain wasn't found.09/10/09:49am - This order passed the fraud screeningcheckFraud Id = 09/10/09:49am Order Created Tell us why here

December 11, 2015Better Business Bureau Serving Delaware Reads WayNew Castle, DE 19720Att'n.: [redacted] ***Regarding: Ms ***: File No [redacted] Dear Ms [redacted] ,I am in receipt of the complaint mentioned above and would offer the following in response.According to the complaint Ms [redacted] we are calling and emailing herWe have no record of the email address nor the phone number she supplied with this complaintMs [redacted] must have signed up for various products and is receiving marketing calls and emailsWe apologize for any inconvenience but according to our system we have no contact information for her.We hope this resolves this complaint to all parties satisfaction and if Ms [redacted] would like to discuss further we are open 24Hrs Mon-Fri 6am-6pm CST Sat-Sun and can be reached at [redacted] If you need additional information, please feel free to contact us again.Best Regards,***Optimal Health Products Inc

Greetings, I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttalMs [redacted] did order a trial of Garcinia XT on 709/and agreed to the terms and conditions at check outSee http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ Ms [redacted] did not contact us to cancel within the trial as stipulated and was billed for bottles of the Garcinia XTWe refunded $but she was charged for the initial delivery she receivedIt is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emailsWe strive to be customer centric and adhere to customer satisfaction We hope this response resolves any issue and if Ms [redacted] would like to contact us for further resolution, we are open hours M-F and 6-Sat, Sun at 1-855-986-Best Regards, [redacted] Optimal Health

March 24, Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Mr [redacted] : File No [redacted] Dear Mr [redacted] I am in receipt of the above mentioned complaint and respectfully offer the following in responseMr [redacted] did sign up for a Slimfit Garcinia Cambogia XT Trial I assume his complaint is related to our $Trial & $monthly membership re-bill resulting from the initial order dated 2/24/ Mr [redacted] was shipped a month supply of Garcinia XTWhen he did not contact us within the day trial as stipulated in the terms and conditions agreed upon, he was billed for the first shipment Garcinia XTMr [redacted] called customer care on 3/17/and was reminded of the terms and conditions upon which he agreedMr [redacted] disconnected the call and was called back twice for a resolution to which he did not answer.For your information, Mr [redacted] entered the trial program for Garcinia Cambogia XT at our websiteThe program is clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: [redacted] Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button above rush my order on the checkout pageAll of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.We have provided you with a copy of the complete record of our communications with Mr [redacted] It’s very unfortunate that Mr [redacted] feels that he was misledWe strive to provide a great product for healthy living as well as professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr [redacted] was treated responsibly and courteously by our company and I trust that this response will resolve any concernsIf further information is required, please feel free to contact usRegards, [redacted] Optimal Health Products Inc ACCOUNT INFORMATION: 03/17/09:48am - [redacted] - CCI TO CX DUE TO CHARGES AND USED KEYWORD RIGHT AWAYCX ACCT PROVIDE CUST WITH CX #INFORM CUST ABOUT THE TRIAL AND T.C CUST DIDNT UNDERSTANDOFFERED 35% REFUND CUST DISCONNECTEDCALLING BACK TO RESOLVE ACCTCUST DIDNT PICK UP FILLED CSR no refunds offered or required on prev charges to settle acctcx acct as requested by custEXP [redacted] X 03/17/09:41am By [redacted] - Main Product: SlimFit(i) was placed on HOLD 03/17/09:41am By [redacted] - Recurring turned OFF 03/11/04:15am By Lime Light CRM - New Recurring with new order id 02/26/03:10am By Lime Light CRM - Tracking number received from fulfillment02/26/03:10am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $02/24/02:51pm By Lime Light CRM - Updated order data successfully sent to MidigatorUUID: 58b09cde3a2c817b28a02/24/02:51pm By Lime Light CRM - RevGuard Successfully received new order informationRevGuard ID #02/24/02:51pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 02/24/02:51pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found02/24/02:51pm By Lime Light CRM - CVV2/CVCmatch 02/24/02:51pm By Lime Light CRM - No Street Address Match, Digit Zip Exact Match Only 02/24/02:51pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = PTVN08M08SLX 02/24/02:51pm Order Created

Greetings,I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal.Ms [redacted] did order a trial of Bioderm Eye Renew and Age Defy on 1/26/and agreed to the terms and conditions at check outSee http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ .Ms [redacted] did not contact us to cancel within the trial as stipulated in the terms and conditions and was billed for the month supply she receivedWhen she called , we offered her discounts to continue which she declined As stated in the first response, the products were at her post office for days before she retrieved themIt is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emails.We strive to be customer centric and adhere to customer satisfaction We hope this response resolves any issue and if Ms [redacted] would like to contact us for further resolution, we are open hours M-F and 6-Sat, Sun at [redacted] Best Regards,***Optimal Health Tell us why here

December 16, RevDex.com Serving Delaware Reads WayNew Castle, DE 19720Att'n.: [redacted] ***Regarding: Ms [redacted] : File No [redacted] Dear Ms [redacted] ,I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for the Garcinia XT trial on 9/26/I assume her complaint is related to the charges of $and $(all in USD)Ms [redacted] received months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms [redacted] during the day trial, she was billed for bottle of Garcinia XT ($78.94) on 10/11/She was billed for the second bottle on 11/10/and shipped a third bottle on 12/10/2015.According to our records, Ms [redacted] never contacted during the trial period as stipulated in the terms and conditions she agreed upon Ms [redacted] was contacted on 12/14/in regards to an online review she submitted She then called on 12/15/to cancelMs [redacted] was reminded of the terms and conditions agreed upon and was offered a 50% refund for resolution which was accepted She then discounted the call We attempted to call back to no avail and applied the refund as a courtesyAll calls are time stamped and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.phpDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986- and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted] .It’s very unfortunate that Ms [redacted] feels that she was misledWe strive to provide a great product for healthy living and professional customer service We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues.If you need additional information, please feel free to contact us again.Best Regards,***Optimal Health Products Inc ACCOUNT INFORMATION:12/15/11:01am - ***-N - Cci upset about being charged after emailing in to cancel, cust got email back and didnt call in so account remained active, cust used key words right away, offered a 50% refund as well as a can#, accepted than asked for Sup, got [redacted] , hung up on sup, Sup celled back twice with a bad number on account, refund 50% back onto account and canceled out accountRefund Required by Customer to settle account - ($) - Applied as agreed to by Customer- cancelled acct as requested by customer [redacted] S 12/14/04:08pm - [redacted] C - 1st attempt: CC about their online review and left a message to call us back, if cust calls back please take a message of a good time to call back and email Otherwise handle call accordinglyAdvised cust to call on or by [redacted] 1/8/**to make any changes [redacted] c12/15/10:59am By ***-N - Refunded - $Trans-ID: aaec2deb7c483e58fb4d68f91058c308a6c63f3c 12/15/10:44am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions12/15/10:44am By ***-N - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/15/10:44am By ***-N - Recurring turned OFF 10/11/02:48am By Lime Light CRM - New Recurring with new order id 416505109/29/03:57am By Lime Light CRM - Tracking number received from fulfillment09/29/03:57am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $09/26/07:46am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 09/26/07:46am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions09/26/07:46am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: The requested domain is disabled09/26/07:46am This order passed the fraud screening check Fraud Id = 09/26/07:46am Order Created

September 24, 2015Regarding:Ms [redacted] : File No [redacted] Dear Ms [redacted] ,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up the Garcinia CambogiaXT TrialShe signed up for the trial on 9/14/I assume her complaint is related to the charges of $Ms [redacted] received a full day supply of the Garcinia Cambogia XT when she signed up for the trialMs [redacted] did call on 9/18/ She was reminded of the terms and conditions agreed upon and understood as stated in the notes belowMs [redacted] was offered discounts to assist her to continue to reach her goals which she declined We waived the retention fee as a courtesy Ms [redacted] received full months of product at no cost which is borderline friendly fraudShe did not call a second time All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted] .It’s veryunfortunate that Ms [redacted] feels that she was misledWestrive to provide a great product for healthy living and professional customerservice Weprovide a number of ways to cancel a trial membership from our Easy Cancel button,to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please don’t hesitate to contact usBestRegards,OptimalHealth Products Inc ACCOUNTINFORMATION:09/18/06:15pm - [redacted] Y - CCI to cx due to processIbuilt value and encouraged as well as offered 50% disc (CHUD)- declinedCustis still in trial, I offered retention fee- declinedI waived retention feefor custCustomer agrees to cx trial and keep product($9.95) retention feeis being waived to settle acctNo refunds offered or required on prev chargesto settle acctcx acct as requested by cust–I***y 9/18/06:15pm By [redacted] Y -Added Notes 09/18/06:13pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/18/06:13pm By [redacted] Y -Main Product: Garcinia CambogiaXT Trial was placed on HOLD 09/18/06:13pm By [redacted] Y -Recurring turned OFF 09/16/03:49am By Lime Light CRM- Tracking number received from fulfillment 09/16/03:49am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$4.9509/14/12:33pm By Lime Light CRM- order sent to fulfillmentFulfillment #: 724740109/14/12:33pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/14/12:33pm By Lime Light CRM- Order Confirmation process Failed to Post to FiveMarketingReason: Therequested domain is disabled.09/14/12:33pm By Lime Light CRM- CVV2/CVCmatch09/14/12:33pm By Lime Light CRM- Street Address and Digit Zip Exact Match09/14/12:33pm - This orderpassed the fraud screening checkFraud Id = 09/14/12:33pm Order Created