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February 24, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up...

for the BiodermRX Age Defy and Eye Renew trial on 2/24/16. I assume her complaint is related to the charges of $4.95 and $1.95.Ms [redacted] contacted our customer care on 2/21/16 within the trial period and was advised of the terms and conditions she agreed upon. She was offered multiple discounts which were refused and her account was cancelled with no retention fee. She called a second time asking for a return address and was advised she was welcomed to keep the product free of charge.The complaint states she wants to get out of the “club membership” but as shown in the notes provided she has already been cancelled.For your information, Ms [redacted] entered the trial program for BiodermRX Age Defy and Eye Renew at our website: http://biodermrx.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.biodermrx.com/special-offer/v1/order.php), and full details provided in the Terms & Conditions. See: https://www.biodermrx.com/special-offer/v1/terms.htm.Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 866-975-4606 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.  Account information: 02/21/2016 09:58am - [redacted] E- cci to get return address. confirmed with cust last rep waived her retention fee so she could keep product cust understood. No refunds offered or required on previous charges to settle account. Previously cx’d, no changes made as agreed to by customer. -[redacted] e 02/21/2016 09:22am - [redacted] F- CCI TO CX. DUE TO PRICE OF PRODUCT . OFFERED 35% DISC CUST DECLINED, OFFERED A 50% DISC CUST DECLINED, OFFER 65% DISC CUST DECLINED. Customer agrees to cancel trial and keep product. [redacted]BIODERM[redacted] NO RETENTION POICY TO APPLY($18.47) retention fee is being waived to settle acct. No refunds offered or required on prev charges to settle acct. Cx acct as requested by cust.-[redacted] F 02/21/2016 09:58am By [redacted] E - Added Notes. 02/21/2016 09:22am By [redacted] F - Main Product: BiodermRX Eye Renew Trial was placed on HOLD 02/21/2016 09:22am By [redacted] F - Recurring turned OFF 02/21/2016 09:22am By [redacted] F- Added Notes. 02/14/2016 06:39am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: The requested domain is disabled. 02/14/2016 06:39am By Lime Light CRM - CVV2/CVC2 match 02/14/2016 06:39am By Lime Light CRM - No Street Address Match, No Zip Match 02/14/2016 06:39am This order passed the fraud screening check Fraud Id = 02/14/2016 06:39am Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm sorry but I don't accept their response. Yes, I did send for the trial. But it did take a long time to get to me. And the very day, probably the very minute that it was scanned at the post office that I was picking it up, I was charged the full price for two items. I called before I even left the post office. As I said before it took a long time to talk to someone. The woman was very tricky. I didn't even realize until I got off the phone that she had gotten me to agree to a longer trial rather than a refund. Also, this 50% off offer that they mentioned - this was for FUTURE orders. It had nothing to do with the "trial" that I was being charged full price for. When I had thought it through and called back a few days later, the man I spoke to was extremely rude. They can say I was treated fairly, but it's not true. He was very rude and short with me, he acted like it was a personal insult to him that I wanted to return the item and get a refund, and when I insisted on cancelling the membership that I had NOT asked to be signed up for, he said "FINE!" and read off the cancellation numbers extremely fast and then he basically hung up on me. Their so called "customer service" people are obviously trained to mislead and trick people into continuing the "trial". I'm not a stupid person, but that first lady talked around me so fast that I didn't even realize what I was agreeing to. And the man was beyond rude because I wanted my money back and to cancel the membership. I still have the package. I still have NOT opened it. And I'm still willing to mail it back to them for a refund. And No, I did not ask for the shipping back. That was the only amount that I actually agreed to pay. I think this company is set up to trick and mislead people. Most people think of a trial as a sample of something. Not a trial period that begins the moment you order something and then ends the day you pick up the product at the post office. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Let me be clear, the first rep was the problem as he was rude, talked over me and hung up on me  However, The second rep was very polite and helpful  
Regards,
[redacted]

[redacted]   Att'n.: [redacted] Regarding Complaint # [redacted] (Second Response) To whom it may concern, Regarding the above mentioned complaint, Mr. [redacted] did order a trial product of our BioDerm Age...

defy and Eye renew on 11/10/17. Upon ordering, the customer acknowledged agreeing to the terms and conditions of the offer. Mr. [redacted] called on 12/5/17 and was offered discounts and refunds to resolve the account which he denied. The account was canceled and deemed closed. The customer stated in the complaint “No reasonable person would look all over the website for fine print when purchasing a product”. This statement is not appropriate as when a person enters his/her credit card information to order a product, there are always terms and conditions. All the terms and conditions are located at the bottom of each page of the website. This is not “fine print” but opens a full PDF document.  The customer did in fact agree to these terms. It is unfortunate that Mr. [redacted] felt misled but he did admit to not reading the agreement upon which he enrolled. We are confident this resolves any issue against our company. Best Regards, BioDerm RX skincare Customer Care Team BioDermRX.com [redacted] 
[redacted]

October 15, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720   [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up...

for the Garcinia XT trial on 8/25/16. I assume her complaint is related to the charges of $4.95 and $78.94 (USD). Ms [redacted] received a full 60 day supply of the Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first bottle of Garcinia XT ($78.94) on 9/9/16. She was never for the second bottle of Garcinia XT. Ms [redacted] contacted customer service on 9/9/16 to state she had not received her products. She was reminded of the terms and conditions upon which were agreed. Ms [redacted] would not allow the representative to speak and disconnected the call. All calls are recorded and time stamped.According to USPS tracking number [redacted], her products were left with an individual on 9/1/16 at 1:26pm.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com  The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php   Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 09/09/2016 08:33am - [redacted] - cci due to never receiving trial products and now being charged I tried to remind her of t/c and after placing the order the products do become her responsibility Cust would not allow me to speak and when I told her she was not eligible for a refund she called me a bunch of bad names and disconnected ‘sent csr report Cxed acct .No refunds offered or required on prev charges to settle acct. CX acct as requested by cust.-[redacted] s 09/09/2016 08:29am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 09/09/2016 08:29am By [redacted] - Recurring turned OFF 09/09/2016 03:21am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 09/09/2016 03:21am By Lime Light CRM - New Recurring with new order id 5028743 08/27/2016 03:21am By Lime Light CRM - Tracking number received from fulfillment. 08/27/2016 03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 08/25/2016 08:11pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 08/25/2016 08:11pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 9342367 08/25/2016 08:11pm By Lime Light CRM API - Added Notes. 08/25/2016 08:11pm By Lime Light CRM - CVV2/CVC2 match 08/25/2016 08:11pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 08/25/2016 08:11pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = 08/25/2016 08:11pm Order Created     Responded to on 10/15/16 by [redacted]

December 31, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up for...

the Natural Cleanse Plus and Garcinia XT trial on 7/03/2015. I assume her complaint is related to the charges of $4.95, $59.92 and $78.94. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the bottle on Natural Cleanse she received ($59.92) and 1 bottle of Garcinia XT ($78.94). She was then enrolled in the auto ship program as agreed in the terms and conditions and was billed monthly for the products shipped.Ms [redacted] did not contact us until 12/29/2015. She was offered refunds for resolution and accepted a refund for the billings in November and December totaling $276.92. Ms [redacted] was billed for 6 months before contacting us and per the terms and conditions, her membership continued.Ms [redacted] stated in the only conversation on record that the products made her ill and then stated she never received the products.  USPS records show the deliveries were forwarded and accepted.  These tracking numbers are as follows: [redacted]For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com  The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 12/29/2015 03:27pm - [redacted] A - CCI to cx her acct. because of a few different reasons. cust said that she hadnt received the product in six mnths and was just billed and shipped new product. Also says that the product gave her diarrhea. Built value and encouraged cust to try the product a little bit longer, offered her new shipment and disc. 35% cust decl. cust used keyword "supervisor" offered 50% disc. cust decl. Cust said keyword "fraud" notified cust that Custs are responsible for all shipments and billings prior to canceling. Offered cust a 35% refund cust decl. Offered 50% refund cust decl. offered 75% decl. cust decl. Offered cust 100% refund w/ a RMA# cust decl and said she wanted to be transferred to the fraud department, or speak to someone hire to me [redacted] took over the call. -[redacted] A. 12/29/2015 03:17pm - [redacted] A - Took over call. due to customer wanting a full refund. Gave [redacted] as my supervisor if customer calls back in about this. Also stated Revdex.com and wanted 6 months worth of refunds after she moved and did not get product even though it states it was delivered and forwarded to new address. Customer stated she will call back if she does not get a call from [redacted] today about the fraudulent charges. Reminded her she did sign up for the product and she had not called customer service to cancel the account. Became upset about the whole thing. She will be going to her bank and the Revdex.com due to not receiving a refund for all of her charges. Refund Required by Customer to settle account - ($59.52) - Applied as agreed to by Customer. - cancelled acct as requested by customer. [redacted] 12/29/2015 03:08pm By [redacted] A - Refunded - $59.52 Trans-ID: b9b7a6155f6a204ca8f91269bdf4a0ce29b24fcf 12/29/2015 03:05pm By [redacted] A - Main Product: NaturalCleanse2 Ongoing was placed on HOLD 12/29/2015 03:08pm By [redacted] A - Refunded - $78.94 Trans-ID: 2922036081 12/29/2015 03:05pm By [redacted] A - Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/29/2015 03:09pm By [redacted] A - Refunded - $59.52 Trans-ID: 81ebbf23c3565fa3a6d86e1edcd7096093405dc5 12/29/2015 03:09pm By [redacted] A - Refunded - $78.94 Trans-ID: 2886516818 \ 07/18/2015 03:30am By Lime Light CRM - New Recurring with new order id 3830705 07/07/2015 04:49am By Lime Light CRM - Tracking number received from fulfillment. 07/07/2015 04:49am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 07/03/2015 09:00pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 6754001 07/03/2015 09:00pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 07/03/2015 09:00pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: List was not found. 07/03/2015 09:00pm By Lime Light CRM - CVV2/CVC2 match 07/03/2015 09:00pm This order passed the fraud screening check Fraud Id = 07/03/2015 09:00pm Order Created

March 25, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response....

·         Ms [redacted] did sign up for 90 day recurring package of Striction BP on 12/22/2015 not 12/15/15 as claimed. The customer was then shipped a 90 day supply and the auto order was shipped on 3/21/2016. ·         Ms [redacted] did not contact us to cancel the subscription as stipulated in the terms and conditions agreed upon. ·         Ms [redacted] did contact customer service on 3/21/2016 to cancel. The customer was reminded of the Terms and Conditions agreed upon. She was offered multiple discounts but declined. She never requested a refund and the account was cancelled. All calls are recorded and time stamped as shown in the notes provided. ·         The customer emailed 2 times requesting a refund and was advised that for security purposes financial transaction can only be handled over the phone.  To date she has not called back for an opportunity of resolution and still is in possession of our products. ·         The site in which she ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us and/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel the membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-844-427-2873 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 03/22/2016 02:01pm - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly. –[redacted] F 03/22/2016 01:45pm - [redacted] - cei to cx the acct, but has already been assisted. Sent customer email confirming assistance.- if customer calls handle accordingly. –[redacted] F 03/21/2016 07:48am - [redacted] - Cci to cx. built value/encouraged. (EXP RAMSEY) offered cust 35% disc, declined. asked cust if there was any price that they would like to continue at. there was not. provided cust cancellation numbers. built value/encouraged again. no refunds offered or required on prev charges to settle acct. cx acct as requested by cust. [redacted] s 03/21/2016 07:47am By [redacted] - Recurring turned OFF 03/21/2016 02:51am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8436130 03/21/2016 02:51am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 03/21/2016 02:51am Order Created 03/21/2016 02:51am By Lime Light CRM - New Recurring with new order id 4699579 12/23/2015 03:33am By Lime Light CRM - Tracking number received from fulfillment. 12/23/2015 03:33am By Lime Light CRM - At Cost shipped this order using 8.99 Priority S and H with a total cost of $8.99 12/22/2015 10:34am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7859948 12/22/2015 10:34am By Lime Light CRM - CVV2/CVC2 match 12/22/2015 10:34am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 12/22/2015 10:34am This order passed the fraud screening check Fraud Id = 12/22/2015 10:34am Order Created

August 14, 2015 Ms [redacted]:   File No. [redacted]Dear Ms[redacted],I am in receipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus trial on 7/07/2015. I assume her complaint is related to the charges of $4.95 and...

$59.92. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial she was billed for the bottle she received ($59.92). On 8/05/2015, Ms [redacted] did call after this billing had taken place.  She was reminded of the terms and conditions agreed upon and claimed to have ordered it by mistake as stated in the notes below.  She was offered and accepted a courtesy refund of 35% (not 20% as claimed) and kept the product.  All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.phpDespite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to re billing, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s very unfortunate that Ms [redacted]feels that she was misled.We strive to provide a great product for healthy living and professional customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted]was treatedresponsibly and respectfully by our company and I trust that this response willsatisfy all issues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc.  ACCOUNT INFORMATION:08/05/2015 07:33pm - [redacted] -EXT NOTES PARTIAL REFUND THREAT OF ACTION. [redacted] 08/05/2015 07:33pm - [redacted]t -cci to cx(SAYS SHE ORDER THE PROGRAM A MONTH AGO BY ACCIDENT ASKED HER WHY SHEDID NOT CALL ASAP TO CX ACCT KNOWING THAT SHE PLACED HER CREDIT CARD INFORMATIONIN THE SYSTEM. ) offered her 35% DISC 50% DISC. CUST USED KEYWORDS OFFERED 35%REFUND CUST AGREED Refunds Required by Customer to settle account-(27.63)applied as agreed to by cust.CX acct requested by cust. -[redacted]. 8/05/2015 07:33pm By [redacted] -Added Notes 08/05/2015 07:33pm By [redacted] -Added Notes 08/05/2015 07:29pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.08/05/2015 07:29pm By [redacted] -Refunded - $27.63 Trans-ID: 275233183308/05/2015 07:27pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.08/05/2015 07:27pm By [redacted] -Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 08/05/2015 07:27pm By [redacted] -Recurring turned OFF 07/22/2015 02:35am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/22/2015 02:35am By Lime Light CRM- Street Address and 5 Digit Zip Exact Match07/22/2015 02:35am Order Created 07/22/2015 02:35am By Lime Light CRM- New Recurring with new order id  385507307/09/2015 03:55am By Lime Light CRM- Tracking number received from fulfillment 07/09/2015 03:55am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$4.9507/07/2015 03:59pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 678530307/07/2015 03:59pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/07/2015 03:59pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.07/07/2015 03:59pm By Lime Light CRM- CVV2/CVC2 match07/07/2015 03:59pm By Lime Light CRM- Street Address and 5 Digit Zip Exact Match07/07/2015 03:59pm - This orderpassed the fraud screening checkFraud Id = 07/07/2015 03:59pm Order Created

June 23, 2016 Revdex.com Serving Delaware   [redacted] Regarding: Mr. [redacted] File No. [redacted]
* Dear Mr. [redacted] I am in receipt of the complaint mentioned above and would offer the following in response. Mr. [redacted] did sign up for a Garcinia Cambogia XT/Natural Cleanse...

Trial.  I assume his complaint is related to our $4.95 Trial & $78.94 and $59.52 monthly membership re-bill for both products ordered on 2/20/16.  Mr. [redacted] was shipped a 2 month supply of Garcinia and a 1 month supply of Natural Cleanse. When he did not contact us within the 14 day trial as stipulated in the terms and conditions agreed upon, he was billed for the first bottle of Garcinia and Cleanse on 3/6/16. Mr. [redacted] and his bank called customer care on 4/4/16 and was reminded of the terms and conditions agreed upon. He called again on 6/22/16 requesting a refund. Mr. [redacted] filed a charge back on 4/27/16. Due to this action we are unable to handle the account as this is now a legal issue between the banks.For your information, Mr. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.buygcxt.com &  http://naturalcleanseplus.com/terms.phpDespite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button above rush my order on the checkout page. All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.We have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product and even better customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Mr. [redacted] was treated responsibly and fairly by our company and I trust that this response will put this matter to rest. Such being the case, I trust that this matter has been addressed satisfactorily. If you do need additional information, please feel free to contact us again. Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION:   06/22/2016 09:36am - [redacted] - CCI ASKING FOR A REFUND . I WAS ADVISED TOO LET CUST KNOW THERE IS NOTHING FURTHER I CAN DUE TOO HIS ACCT DUE TOO IT BEING IN DISPUTE . CUST WENT ON TOO SK FOR LOCATION OF COMPANY . WHICH I ADVISED CUST I COULDNT DISCLOSE THAT INFORMATION . CUS WENT ON TOO SAY HE IS CALL THE BBW . No refunds offered or required on prev charges to settle acct. Agreed to continue - ( NONE ) applied as agreed to by cust. 04/27/2016 12:06pm - [redacted] - Chargeback Received and Posted_2016-04-26_ CB00_761166131701 04/04/2016 10:32am - [redacted] - EXP RAMSEY _ cci with bank rep . asked for account to be cx and not to be charged again in the 15 hours he had left . made sure account was cxed and gave cx #s. no refunds offered or required on prev charges to settle acct. cx acct as requested by cust.- [redacted] p.   04/04/2016 10:30am By [redacted] - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 04/04/2016 10:30am By [redacted] - Recurring turned OFF 04/04/2016 10:30am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 04/04/2016 10:30am By [redacted] - Recurring turned OFF : 03/06/2016 03:39am By Lime Light CRM - New Recurring with new order id 4660023 02/23/2016 03:40am By Lime Light CRM - Tracking number received from fulfillment. 02/23/2016 03:40am By Lime Light CRM - At Cost shipped this order using 0.95 USPS First Class Mail with a total cost of $0.95 02/20/2016 10:20am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8258176 02/20/2016 10:20am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 02/20/2016 10:20am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 02/20/2016 10:20am By Lime Light CRM - CVV2/CVC2 match 02/20/2016 10:20am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 02/20/2016 10:20am This order passed the fraud screening check Fraud Id = 02/20/2016 10:20am Order Created

June 23, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720   [redacted] Regarding: Mr. [redacted]:   File No. 1[redacted] I am in receipt of the complaint mentioned above and would offer the following in response....

·         Mr. [redacted] did sign up for 90 day recurring package of Striction BP on 4/14/2016. The customer was then shipped a 90 day supply. ·         Mr. [redacted] did contact customer service on 6/15/2016 to cancel. The customer was reminded of the Terms and Conditions agreed upon. He was offered multiple discounts but declined. All calls are recorded and time stamped as shown in the notes provided. ·         Mr. [redacted] was advised of the return and refund policy and if he is in possession of the latest shipment (unopened) he may call in for the return protocol. ·         The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel the membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-844-427-2873 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Mr. [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.     Best Regards,   [redacted] Optimal Health Products Inc.  06/15/2016 11:35am - [redacted] - CCI TO CX HIS ORDER I OFFERED HIM A 20% DISC AND ALSO A 35% DISC THEN 50% DISC HE DENIED ALL AND WANTED TO TO CX HIS ORDER.HE WANTED A REFUND I EXPLAINED TO HIM THAT HE DID AGREE WITH THE TERMS AND CONDITIONS SO WITH THAT BEING SAID THATS WHAT YOURE BEING CHARGED FOR HE SAID OK AND WANTED HIS CANCELLATION NUMBER. No refunds offered or required on prev charges to settle acct. CX acct as requested by cust. 06/15/2016 11:35am By [redacted] - Main Product: StrictionBP - Three Bottle Pkg - Refill (iii) was placed on HOLD 06/15/2016 11:35am By [redacted] - Recurring turned OFF : 03/13/2016 03:28am By Lime Light CRM - New Recurring with new order id 4678576 12/16/2015 03:22am By Lime Light CRM - Tracking number received from fulfillment. 12/16/2015 03:22am By Lime Light CRM - At Cost shipped this order using 0.95 USPS First Class Mail with a total cost of $0.95 12/14/2015 12:38pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7813672 12/14/2015 12:38pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: The requested domain is disabled. 12/14/2015 12:38pm By Fredricka Williams - Order created by Fredricka Williams from place order page. 12/14/2015 12:38pm By Lime Light CRM - CVV2/CVC2 match 12/14/2015 12:38pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 12/14/2015 12:38pm This order passed the fraud screening check Fraud Id = 12/14/2015 12:38pm Order Created

September 24, 2015Regarding:Ms [redacted]:  File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up the Garcinia CambogiaXT Trial. She signed up for the trial on 9/14/2015. I assume her complaint...

is related to the charges of $4.95. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT when she signed up for the trial. Ms [redacted] did call on 9/18/2015.  She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. Ms [redacted] was offered discounts to assist her to continue to reach her goals which she declined.  We waived the retention fee as a courtesy.  Ms [redacted] received 2 full months of product at no cost which is borderline friendly fraud. She did not call a second time.  All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com   The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php    Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancel button,to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please don’t hesitate to contact us. BestRegards,OptimalHealth Products Inc.   ACCOUNTINFORMATION:09/18/2015 06:15pm - [redacted] Y - CCI to cx due to process. Ibuilt value and encouraged as well as offered 50% disc (CHUD)- declined. Custis still in trial, I offered retention fee- declined. I waived retention feefor cust. Customer agrees to cx trial and keep product. ($9.95) retention feeis being waived to settle acct. No refunds offered or required on prev chargesto settle acct. cx acct as requested by cust. –I[redacted]y 9/18/2015 06:15pm By [redacted] Y -Added Notes 09/18/2015 06:13pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/18/2015 06:13pm By [redacted] Y -Main Product: Garcinia CambogiaXT Trial was placed on HOLD 09/18/2015 06:13pm By [redacted] Y -Recurring turned OFF 09/16/2015 03:49am By Lime Light CRM- Tracking number received from fulfillment 09/16/2015 03:49am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$4.9509/14/2015 12:33pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 724740109/14/2015 12:33pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/14/2015 12:33pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Therequested domain is disabled.09/14/2015 12:33pm By Lime Light CRM- CVV2/CVC2 match09/14/2015 12:33pm By Lime Light CRM- Street Address and 5 Digit Zip Exact Match09/14/2015 12:33pm - This orderpassed the fraud screening checkFraud Id = 09/14/2015 12:33pm Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need receive the refund but the terms stated are not correct.  Your company uses deceptive practices and tell many lies that your company says that I agreed to.  If it had only as smoothly as you said, I would not have contacted the Revdex.com.   Your company refunded my money after it was concluded that I would contact the Revdex.com.\

December 21, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. After researching Ms. [redacted]...

complaint, we searched our records with her name, email address, phone number, and physical address and have found she is not a customer of Optimal Health. This complaint is erroneous, please remove and negative impact this may have on our company. If Ms. [redacted] wishes to discuss this she may reach us at [redacted] Best regards, [redacted] Optimal Health

May 24, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720   [redacted] Regarding: Mr. [redacted]:   File No. [redacted] Dear Mr. [redacted], I am in receipt of the complaint mentioned above and would offer the following in response....

·         Mr. [redacted] did sign up for 90 day recurring package of Striction BP on 4/14/2016. The customer was then shipped a 90 day supply. ·         Mr. [redacted]s account is canceled and no derogatory complaint will reflect on his credit.  He is also still in possession of the 3 month supply of product. ·         Mr. [redacted] did contact customer service on 5/24/2016 to cancel. The customer was reminded of the Terms and Conditions agreed upon. He was offered multiple discounts but declined. He never requested a refund and the account was cancelled. All calls are recorded and time stamped as shown in the notes provided. ·         The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel the membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-844-427-2873 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Mr. [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.     Best Regards,   Optimal Health Products Inc.    ACCOUNT INFORMATION: 05/24/2016 01:39pm - [redacted] - EXP RAMSEY- cci to cx due to results. I offered 35% disc, cust decl. I offered NYOP cust decl. I cx cust account and provided cx #s. No refunds offered or required on prev charges to settle acct. cx acct as requested by cust. -[redacted] S 05/24/2016 01:38pm By [redacted] - Main Product: StrictionBP - Three Bottle Pkg (i) was placed on HOLD 05/24/2016 01:38pm By [redacted] - Recurring turned OFF   04/16/2016 03:25am By Lime Light CRM - Tracking number received from fulfillment. 04/16/2016 03:25am By Lime Light CRM - At Cost shipped this order using 8.99 Priority S and H with a total cost of $8.99 04/14/2016 10:01pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8577804 04/14/2016 10:01pm By Lime Light CRM - CVV2/CVC2 match 04/14/2016 10:01pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 04/14/2016 10:01pm This order passed the fraud screening check Fraud Id = 04/14/2016 10:01pm Order Created

February 21, 2017 [redacted]
[redacted]
[redacted]
 
[redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted]...

did sign up for the Garcinia XT/Natural Cleanse trial on 1/28/17. I assume her complaint is related to the charges of $4.95 and $99.90 and $59.52 (USD). Ms [redacted] received a full 60 day supply of the Garcinia XT and a 60 day supply of Natural Cleanse when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first bottle of Garcinia XT ($78.94) and the bottle of Natural Cleanse ($59.52) on 2/12/17 and was enrolled in the auto ship program per the terms and conditions agreed upon.The customer called on 2/13/17. She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolution. She then accepted a full refund minus the restocking fee on the 2 charges and was allowed to keep those refunded products as well as the second bottle of Garcinia and Cleanse for which she was never charged.Ms [redacted] was refunded $139.52 on 2/13/17.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at [redacted]  [redacted]The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages [redacted]), and full details provided in the Terms & Conditions. See: [redacted]   Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at [redacted] and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 02/13/2017 02:58pm - [redacted] - cci because she said she signed up for the products on facebook cust wanted to cx acct & be refunded explained tc cust used keywords asked for a sup explained bank rebuttal offered 35-75% ref cust decl gave rma #s. cxd acct & gave cancellation #s Customer Agreed to Return product available to return within policy. Refund is processed at time of the call per client request (49.57-89.95)- Full refund Minus Restocking fee of $9.95 as agreed to by cust. EXP [redacted] C 02/13/2017 02:39pm By [redacted] - Refunded - $89.95 Trans-ID: 3486864489 02/13/2017 02:39pm By [redacted] - Refunded - $49.57 Trans-ID: 3486864628 02/13/2017 02:38pm By [redacted] - Order was flagged as RMA - RMA Number: 53066467515566050 02/13/2017 02:38pm By [redacted] - Main Product: SlimFit180 (i) was placed on HOLD 02/13/2017 02:38pm By [redacted] - Recurring turned OFF 02/13/2017 02:38pm By [redacted] - Order was flagged as RMA - RMA Number: 53066507515566827 02/13/2017 02:38pm By [redacted] - Main Product: NaturalCleanse (i) was placed on HOLD 02/13/2017 02:38pm By [redacted] - Recurring turned OFF   02/12/2017 04:05am By Lime Light CRM - New Recurring with new order id 5306646 02/02/2017 03:05am By Lime Light CRM - Tracking number received from fulfillment. 02/02/2017 03:05am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $0.00 01/28/2017 12:11pm By Lime Light CRM - Updated order data successfully sent to Midigator. UUID: 588cdeca3a2c817978f7f0d8 01/28/2017 12:11pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 01/28/2017 12:11pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 10536606 01/28/2017 12:11pm By Lime Light CRM - CVV2/CVC2 match 01/28/2017 12:11pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 01/28/2017 12:11pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = PWWN0JYQ6Q49 01/28/2017 12:11pm Order Created

November 5, 2015 RevDex.com Serving Delaware60
Reads WayNew
Castle, DE 19720Att'n.:
[redacted]Regarding:
Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am in
receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for the...

Garcinia XT trial on 9/08/2015. I assume her complaint
is related to the charges of $4.95 and $78.94 (all in USD). Ms [redacted] received  2 months of Garcinia XT when she signed up for the trial.
When we did not hear from Ms [redacted] during the 14 day trial, she
was billed for 1 bottle of Garcinia XT ($78.94) on 9/23/2015. She was
billed for the second bottle on 10/23/2015.According to our records, Ms
[redacted] never contacted us for resolution as stated.  The billing process appears to suggest
she may have ordered products from another company.  Her account was canceled upon receipt of
this complaint.All calls are time stamped
and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com   The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php,
www.buygcxt.com/terms.phpDespite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancel. We provide a 7 day a week Customer Support Line at 855-986-2646
and we strive to answer all calls within 2 minutes or less.Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone.For your
review, we have provided you with a copy of the complete record of our
communications with Ms [redacted].It’s very
unfortunate that Ms [redacted] feels that she was misled. We
strive to provide a great product for healthy living and professional customer
service.  We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.Ultimately,
according to our records, Ms [redacted] was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues.If you
need additional information, please feel free to contact us again.Best
Regards,[redacted]Optimal
Health Products Inc.  ACCOUNT INFORMATION:11/05/2015 02:00pm - [redacted] - cx account due to Revdex.com
complaint.....pauld11/05/2015 02:00pm By [redacted] - Added
Notes. 11/05/2015 01:59pm By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions. 11/05/2015 01:59pm By [redacted] - Main
Product: Garcinia CambogiaXT Rebill 2 (Cda) was placed on HOLD 11/05/2015 01:59pm By [redacted] -
Recurring turned OFF 10/23/2015 02:34am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions. 10/23/2015 02:34am Order Created09/23/2015 02:00am By Lime Light CRM - New Recurring with
new order id 408872609/10/2015 06:01am By Lime Light CRM - Tracking number
received from fulfillment. 09/09/2015 04:55am By Lime Light CRM - Order sent to
fulfillment. Fulfillment #: 4036618 09/08/2015 09:48am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions. 09/08/2015 09:48am By Lime Light CRM - Order Confirmation
process Failed to Post to Five9 Marketing. Reason: The requested domain is
disabled. 09/08/2015 09:48am This order passed the fraud screening
check Fraud Id = 09/08/2015 09:48am Order Created

December 16, 2015 RevDex.com Serving Delaware60
Reads WayNew
Castle, DE 19720Att'n.:
[redacted]Regarding:
Ms [redacted]:   File No. [redacted]Dear Ms [redacted],I am in
receipt of the complaint mentioned above and would offer the following in
response.Ms [redacted] did sign up...

for the Garcinia XT trial on 9/26/2015. I assume her complaint
is related to the charges of $4.95 and $78.94 (all in USD). Ms [redacted] received 2 months of Garcinia XT when she signed up for the trial. When we
did not hear from Ms [redacted] during the 14 day trial, she
was billed for 1 bottle of Garcinia XT ($78.94) on 10/11/2015. She was
billed for the second bottle on 11/10/2015 and shipped a third bottle on
12/10/2015.According to our records, Ms [redacted]
never contacted during the trial period as stipulated in the terms and
conditions she agreed upon.  Ms
[redacted] was contacted on 12/14/2015 in regards to an online review she
submitted.  She then called on
12/15/2015 to cancel. Ms [redacted] was reminded of the terms and
conditions agreed upon and was offered a 50% refund for resolution which
was accepted.  She then discounted
the call.  We attempted to call back
to no avail and applied the refund as a courtesy. All calls are time
stamped and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com   The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php,
www.buygcxt.com/terms.phpDespite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancel. We provide a 7 day a week Customer Support Line at 855-986-2646
and we strive to answer all calls within 2 minutes or less.Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone.For your
review, we have provided you with a copy of the complete record of our
communications with Ms [redacted].It’s very
unfortunate that Ms [redacted] feels that she was misled. We strive
to provide a great product for healthy living and professional customer
service.  We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center.Ultimately,
according to our records, Ms [redacted] was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues.If you
need additional information, please feel free to contact us again.Best
Regards,[redacted]Optimal
Health Products Inc.  ACCOUNT INFORMATION:12/15/2015 11:01am - [redacted]-N - Cci
upset about being charged after emailing in to cancel, cust got email back and
didnt call in so account remained active, cust used key words right away,
offered a 50% refund as well as a can#, accepted than asked for Sup, got [redacted]
, hung up on sup, Sup celled back twice with a bad number on account, refund
50% back onto account and canceled out account. Refund Required by Customer to
settle account - ($39.47 ) - Applied as agreed to by Customer. - cancelled acct
as requested by customer. [redacted] S 12/14/2015 04:08pm - [redacted] C - 1st
attempt: CC about their online review and left a message to call us back, if
cust calls back please take a message of a good time to call back and email.
Otherwise handle call accordingly. Advised cust to call on or by** 1/8/16 **to
make any changes [redacted]c12/15/2015 10:59am By [redacted]-N -
Refunded - $39.47 Trans-ID: aaec2deb7c483e58fb4d68f91058c308a6c63f3c 12/15/2015 10:44am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions. 12/15/2015 10:44am By [redacted]-N - Main
Product: Garcinia CambogiaXT Ongoing was placed on HOLD 12/15/2015 10:44am By [redacted]-N -
Recurring turned OFF 10/11/2015 02:48am By Lime Light CRM - New Recurring with
new order id 416505109/29/2015 03:57am By Lime Light CRM - Tracking number
received from fulfillment. 09/29/2015 03:57am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $4.95 09/26/2015 07:46am By Lime Light CRM - Order sent to
fulfillment. Fulfillment #: 7315355 09/26/2015 07:46am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions. 09/26/2015 07:46am By Lime Light CRM - Order Confirmation
process Failed to Post to Five9 Marketing. Reason: The requested domain is
disabled. 09/26/2015 07:46am This order passed the fraud screening
check Fraud Id = 09/26/2015 07:46am Order Created

Greetings, I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal. Ms [redacted] did order a trial of Garcinia XT and Natural Cleanse on 12/7/16 and agreed to the terms and conditions at check out. See [redacted] and [redacted] The only record of any correspondence we have on record is a phone call on 1/6/17 at 11”36am. She disconnected the call and we called back twice for resolution to which she did not answer our calls. A chargeback has been filed by Ms [redacted]. This is now a legal matter therefore I am unable to process any requests. Best Regards,   [redacted] Optimal Healh

February 12, 2015 [redacted] Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign...

up for the Garcinia XT trial on 7/09/2015. I assume her complaint is related to the charges of $4.95 and $78.94 (USD). Ms [redacted] received a full 60 day supply of the Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first bottle of Garcinia XT ($78.94) on 1/2/16. She was then billed for the second bottle of Garcinia XT on 2/1/16. She never contacted our company and was entered into the monthly auto ship program.Ms [redacted] canceled on 2/3/16 via our online easy cancel feature.  She then emailed customer care on 2/9/16 and requested a call back.  We called on 2/10/16 to come to a resolution.  There was no answer and a voice mail was left. We have no record of Ms [redacted] calling us.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com  The program is cl[redacted]y detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 02/10/2016 04:06pm - [redacted] - CC –LVM- 1ST Attempt. Customer emailed and requested to cancel and or requested a call back, Customer did not understand why charged. If customer calls assist accordingly. [redacted] 02/09/2016 07:07am - [redacted] - cei- Customer requested to cancel and did not understand why charged. per request, cancelled account. Sent customer email explained no future shipments or billings and reminded how trial offer works and why billed, provided cancellation number. If customer calls handle accordingly. – [redacted] O 02/03/2016 06:32pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 02/03/2016 06:32pm By Lime Light CRM - Main Product: Garcinia CambogiaXT Rebill 2 (Cda) was placed on HOLD 02/03/2016 06:32pm By Lime Light CRM - Recurring turned OFF 02/01/2016 06:02am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 02/01/2016 06:02am Order Created 02/01/2016 06:02am By Lime Light CRM - New Recurring with new order id 4548505 01/02/2016 04:47am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 01/02/2016 04:47am Order Created

April 28, 2017 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720   Att'n.: [redacted]
  Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and offer the following in response. Ms [redacted] did sign up for...

the Slimfit Garcinia XT trial on 3/15/17. I assume her complaint is related to the charges of $2.95and $99.90 Ms [redacted] received a full 60 day supply of the Garcinia XT and when she signed up for the trial. When Ms [redacted] did not contact customer service during the 14 day trial (per the terms and conditions upon which she agreed), she was billed for the first shipment of Garcinia XT ($99.90). The customer called on 4/22/17. She was reminded of the terms and conditions agreed upon and was offered multiple discounts and refunds for resolution. Ms [redacted] accepted a 50% refund for resolution and the account was cancelled.. Ms [redacted] filed a dispute with her bank and was refunded the remaining 50%. She received a 2 month supply of our products free of charge.The customer emailed our customer service on 4/24/17 seeking additional refunds despite the fact she was refunded in full. She was advised a dispute had been filed and we cannot handle her account due to this action. All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com  and http://www.NaturalCleansePlus.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms.   Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again.   Best Regards,   [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 04/24/2017 05:44pm - [redacted] - Cei-sent customer email explained due to charge back I am unable to further assist in regards to your account. To call with bank/cc rep if like to resolve the account as it is a legal matter…[redacted]d 04/22/2017 06:53pm - - Verifi ID - 37042810 04/22/2017 09:01am - [redacted] - CCI ABOUT CHARGES INFORMED CUST OF TRAIL AND T/C OFFERED 35% 50% 75% DISC DECLINED CUST USED KEYWORDS OFFERED 35% REFUND DECLINED 50% REFUND ACCEPTED GAVE CUST CANCELLATION NUMBER Refund Required by Customer to settle account - ($$49.95 ) - Applied as agreed to by Customer JENNY 04/22/2017 06:53pm By LaurenR - Refunded - $49.95 Trans-ID: 3554459373 04/22/2017 08:58am By [redacted] - Refunded - $49.95 Trans-ID: 3554459373 04/22/2017 08:56am By [redacted] - Main Product: SlimFit180 (i) was placed on HOLD 04/22/2017 08:56am By [redacted] - Recurring turned OFF 03/15/2017 06:50am By Lime Light CRM - CVV2/CVC2 match 03/15/2017 06:50am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 03/15/2017 06:50am By Lime Light CRM - This order passed the fraud screening check Fraud Id = PYN90JR39LZX 03/15/2017 06:50am By Lime Light CRM API - This order was place by unlinked API user 'www.online-registration.co'. 03/15/2017 06:50am Order Created