Name: Classy Limo Taxi
Address: 2140 W. 11th Street, Cleveland, Ohio, 44113, United States
Telephone: +1 (855) 986-2646
Price range: $$$
Rating: 0

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Classy Limo Taxi Reviews (105)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do NOT accept Optimal Health Products LLC’s response to my complaint. The business was contacted within ten (10) days of the original order, well within the fourteen (14) day cancellation deadline, to cancel future shipments and revoke authorization for future credit card charges. Their own email response states, "Thank you for contacting us. Please allow 48 to 72 hours to receive and research an appropriate response to your inquiry" in response to my first email of 12/17/2016. "Thank you for contacting us”….wow, their own email response clearly states I had contacted them! No other response ever came. Big surprise there! The business’ own welcome email, follow-ups asking if I’d received my product, etc. have the email address I contacted listed over and over on them. I notified the business via email on 12/17 at the email address listed on all of their correspondence ([email protected]) that I was leaving town until after the first of the year and had not received my original order as of this date. I was out of the state when the order was finally received, and my credit card was charged immediate for a second month’s supply. I had clearly instructed the business in my email of 12/17/2016 they were not authorized to charge my credit card. I received the aforementioned response from the business thanking me for contacting them and nothing else. I sent a second email on 12/25/2016 after realizing I had been charged for products I had cancelled in writing on 12/17/2016. I received the same response as before and nothing further from the business except other mass emails. I know believe this is an automated response to simply buy the business more time to make sure nothing is resolved before the cancellation deadline and then claim they were never contacted within that timeframe. My credit card was charged one day after the shipment was finally received and available for pick up at my post office while I was out of state as I had already informed the business I would be. I did try the “easy cancellation button” on the website, but it didn’t recognize my email address, nor did it recognize me by my first and last name, phone number or zip code. Funny, but customer service seemed to be having problems locating my account by my email address when I called them too. (But, the business continues ironically to send me emails to the email address they claimed they were having trouble locating.) Not being able to locate my account from my email address is laughable since I have since read about other customers having the exact same experiences with customer service. Other customers also wrote about the phone going dead and customer service not being able to hear the customer. There are also complaints from customers about being told by customer service they were “out of the return period”, but were also offered a “30% refund to send the products back” like this business is doing you a favor by offering that. I could also overhear other customer service reps in the background reading the same scripted speech, blaming the customer, denying refund for products, offering 30% refunds outside the return period, etc. The statement by business in response to my claim that they called twice on 01/06/2017 and “left a voice mail” is false. I received one call from this business at 11:30am CST that I did not answer. No voice mail was left. Optimal Health Products LLC advertises trial products that will be processed within 24 hours for only the cost of shipping on a monthly membership. Orders are not shipped in a timely manner, resulting in no time to “try” the product before you’ve already hit your fourteen day cancellation period. Why advertise a” monthly membership” if you can’t ship the original order in a timely manner and allow the customer to try them before automatically shipping the product again? Well, you can’t rip customers off that way! A second thirty day supply will be shipped in the same box as your original order, which was ironically supposed to be processed within 24 hours per their own advertising. (I only found out there was two month’s supply in the box I received after calling customer service on 01/06/2017 because I had not opened the box.) Statement there is literature in the box about contacting the company about cancelling, returns, etc. is useless when the products aren’t shipped and received until your cancellation deadline is already over. And when you do contact customer service they will deny, deny, deny. Customer service representative’s conversations are a joke. They are reading a script and instructed to do anything possible to blame the customer, deny refunds and point the customer toward a website that is not prevalent in their emails or any follow-ups from the business. I did threaten to get an attorney and hang up on customer service because after overhearing the conversations in the background I knew this business is nothing more than a scam. Literature stating the business is “committed to 100% Customer Satisfaction” is a lie. The only thing Optimal Health Products LLC is committed to is making sure you don’t receive your products before the cancellation period expires, denying you any “trial” of the product before automatically being shipped a second months supply. Optimal Health Products LLC, please explain how I am to have a “trail” of a product on a “monthly membership” when you can’t provide the product to try before my cancellation deadline expires? The only thing I received from customer service was excuses referring me back to a website. If website is this important, then it should be prevalent in emails, literature, online sales, links on Facebook (where I unfortunately ordered from), etc., as I stated in my complaint with the FCC about deceptive and misleading advertising by Optimal Health Products LLC. Hundreds of other customers are obviously experiencing the same problems I did based upon complaints on the Revdex.com website and other online review sites. I am still considering contacting an attorney about this business, and after reading through the numerous complaints online and finding similar issues in almost every single one of them, I am now considering talking to an attorney about a class-action lawsuit on behalf of all Optimal Health Products LLC dissatisfied customers who have experienced the same problems with deceptive, misleading and sometimes false claims. There are too many bad experiences of the exact same nature by customers for this not to be a scam. Shame on Optimal Health Products LLC! I will still gladly return the unused products in the original box as I offered customer service on 01/06/2017, including the enclosed literature mentioned for an immediate and FULL REFUND OF ALL CHARGES (both initial charges of $3.86 and $1.95 and subsequent “autoship” charges of $59.42 and $99.90, totaling $165.13), and provide the business with USPS tracking information to validate the products are in the mail being returned to them. If the company cannot provide this satisfactory resolution after repeatedly advertising and touting it is “committed to 100% Customer Satisfaction”, then there will be nothing further to discuss as I will be seeking legal action for myself and other dissatisfied customers of this business.
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The information they replied with is mostly correct with the exception of the additional charge. I have contacted my bank, and the charge did come from their company. So their records are not correct because they have indeed charged me.

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July 20, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]: File No. [redacted] I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up...

for the Garcinia XT trial on 2/22/16; I assume her complaint is related to the charges of $4.95 and $78.94 (all in USD). Ms [redacted] received 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for 1 bottle of Garcinia XT ($78.94) on 3/8/16. She was billed for the second bottle on 4/7/16.According to our records, Ms [redacted] contacted customer care on 4/13/16. Sge was reminded of the terms and conditions agreed upon and offered a full refund on the most current charge to which she agreed. The account was canceled refunded and deemed resolved.Ms [redacted] filed a charge back and it was determined by her bank that the charges were legitimate. The action of a charge back does not allow us to further assist the customer as is now a legal matter. All calls are time stamped and recorded.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc. ACCOUNT INFORMATION: 04/23/2016 01:34am - [redacted] - Chargeback received and posted CB00_2016-04-20 _2016111000385 04/19/2016 05:02am - [redacted] - Chargeback Received and posted CB00_2016-04-14 _2016105001427 04/13/2016 07:32pm - [redacted] - CCI TO CX PROVIDED CX NUMBERS CUST ASKED FOR REFUND OFFERED 50% REFUND DECLINED FULL REFUND ISSUED 78.94 EXP 2 Refund Required by Customer to settle account - ($$78.94 ) - Applied as agreed to by Customer. - cancelled acct as requested by customer. [redacted] 04/13/2016 07:32pm By [redacted] - Refunded - $78.94 Trans-ID: 3065538654 04/13/2016 07:32pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill 2 was placed on HOLD 04/13/2016 07:32pm By [redacted] Nolen - Recurring turned OFF 03/08/2016 03:53am By Lime Light CRM - New Recurring with new order id 4665675 02/24/2016 03:34am By Lime Light CRM - Tracking number received from fulfillment. 02/24/2016 03:34am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 02/22/2016 10:58am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8269929 02/22/2016 10:58am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 02/22/2016 10:58am By Lime Light CRM - CVV2/CVC2 match 02/22/2016 10:58am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 02/22/2016 10:58am This order passed the fraud screening check Fraud Id = 02/22/2016 10:58am Order Created

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February 24, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]: File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up...

for the Garcinia XT trial on 12/12/15. I assume her complaint is related to the charges of $4.95 and $78.94. Ms [redacted] received a 2 month supply of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for 1 bottle of Garcinia XT ($78.94) on 12/27/15. She was never billed for the second bottle of Garcinia XT. On 12/28/15, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon and her account was canceled. She was offered discounts to continue for resolution but refused. Ms [redacted] emailed on 2/12/16 and called on 2/24/16 and was reminded of the terms and conditions once more. She stated she understood and the account is resolved.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc. ACCOUNT INFORMATION: 02/24/2016 01:21pm - [redacted] - cci;wants to know why she had been charged on the acct I went over the t/c with cust understands. No refunds offered or required on previous charges to settle account. Previously cx’d, no changes made as agreed to by customer. [redacted] 02/12/2016 01:11pm - [redacted] - CEI- Customer was unsure of how trial offer works sent customer email and reminded how trial offer works with billings and shipments. If customer calls handle accordingly. –[redacted] R 12/28/2015 05:52am - [redacted] - cci to cx acct, due to results, offered customer 35%disc,50%disc,75%disc, customer declined. cx cust acct, gave cust cx numbers... no refunds offered or required on prev charges to settle acct. cx acct as requested by cust. -[redacted] c. 2/28/2015 05:52am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 12/28/2015 05:52am By [redacted] - Recurring turned OFF 12/28/2015 05:52am By [redacted] - Added Notes. 12/27/2015 04:30am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 12/27/2015 04:30am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 12/27/2015 04:30am By Lime Light CRM - This order was billed against gateway (20) using the subscription management force gateway feature. 12/27/2015 04:30am Order Created 12/12/2015 06:20am By Lime Light CRM - CVV2/CVC2 match 12/12/2015 06:20am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 12/12/2015 06:20am This order passed the fraud screening check Fraud Id = 12/12/2015 06:20am Order Created

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May 16, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: Lexe Kasey Regarding: Ms [redacted]: File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up...

for the Natural Cleanse Plus and Garcinia XT trial on 4/27/2016. I assume her complaint is related to the charges of $4.95, $59.92 and $78.94. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial as stipulated in the terms and conditions, she was billed for the bottle on Natural Cleanse she received ($59.92) and 1 bottle of Garcinia XT ($78.94). She was then enrolled in the auto ship program which was agreed upon in the terms and conditions.Ms [redacted] did not contact us until 5/13/2016. We reminded her of the terms and conditions agreed upon. She was offered discounts to continue but declined and her account was canceled.Ms [redacted] called again on 5/14/2016 and again was reminded of the terms and conditions agreed upon. She disconnected the call and we called her back for resolution. Ms [redacted] was offered and accepted a %50 refund totaling $69.23 and she was allowed to keep all products (a $217.40 retail value).For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc. ACCOUNT INFORMATION: 05/14/2016 12:47pm - [redacted] - EXP2...ADV SHE IS STILL BEING CHARGED..WENT OVER CHARGES REMINDED OF T&C..AFTER GOING TO TERMS CUST HUNG UP SAYING DONT WORRY..CALLED BACK..OFFERED 50% REFUND CUST AGREED PROVIDED TIME FRAME FOR REFUND.. Refund Required by Customer to settle acct - ($$ 39.47, 29.76 ) - Applied as agreed to by Customer. - CX acct as requested by customer. [redacted]E 05/13/2016 06:19am - [redacted] - (EXP RAMSEY) Cci to cx. built value/encouraged. offered cust 50% disc, declined. asked cust if there was any price that they would like to continue at. there was not. provided cust cancellation numbers. built value/encouraged again. no refunds offered or required on prev charges to settle acct. cx acct as requested by cust. [redacted] s. 05/14/2016 12:47pm By [redacted] - Refunded - $29.76 Trans-ID: 3111570128 05/13/2016 06:16am By [redacted] - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 05/14/2016 12:47pm By [redacted] - Refunded - $39.47 Trans-ID: 3111570072 05/13/2016 06:16am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 05/12/2016 04:27am By Lime Light CRM - New Recurring with new order id 4831854 04/29/2016 03:21am By Lime Light CRM - Tracking number received from fulfillment. 04/29/2016 03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 04/27/2016 03:24pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: The requested domain is disabled. 04/27/2016 03:24pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8659262 04/27/2016 03:24pm By Lime Light CRM - CVV2/CVC2 match 04/27/2016 03:24pm By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 04/27/2016 03:24pm This order passed the fraud screening check Fraud Id = 04/27/2016 03:24pm Order Created

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October
21, 2015RevDex.com Serving Southeast Florida & the CaribbeanComplaint
Number: [redacted]Regarding
Ms. [redacted]I am in
receipt of the complaint number mentioned above and respectfully offer the
following in response.Ms. [redacted] did sign up for a Dyna Garcinia and Green...

Coffee Trial. I assume the complaint is related to the $4.95 and $4.97 shipping on the 30 day supplies as well as the ongoing membership of $39.47 and $29.76 respectively. The trials were signed up for online on 8/07/15 with 14 days from that date to try the 30 day supply that was shipped during the trial period. Ms [redacted] did not cancel within this time as stipulated in the terms and conditions agreed upon and subsequently billed for the products received.Ms [redacted] contacted customer service on 8/12/15 at that time she was reminded of the terms and conditions agreed upon. Ms [redacted] was offered and accepted a 50% discount and trial extension until 9/30/15 which she was aware of.She contacted us on 10/07/15, after the trial had expired and canceled the account. This cancellation occurred after she was billed for the products she received. Ms [redacted] called again on 10/20/15 and was advised as such.In this case, the offer is clearly defined as a trial program with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: http://www.dynagarcinia.com/checkout.php , https://www.dynagreencoffee.com/checkout.php ,http://www.dynagarcinia.com/terms_cond.php and https://www.dynagreencoffee.com/terms_cond.phpDespite the fact that she appears to have
missed all of the on-site verbiage detailing the program, we still provided her
with a number of ways to contact us as follows:All of the email correspondence that he received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 5 day a week Customer Support Line at 1-866-991-4415 and we strive to answer all calls within 2 minutes or less.We have provided you with a copy of the complete record of our communications with Ms [redacted].It’s very unfortunate that Ms. [redacted] feels
that she was misled. We strive to provide a great product for healthy living
and even better customer service. We provide a number of ways to cancel a trial
membership from our email and Toll-Free call center.Ultimately, according to our records Ms [redacted] was
treated responsibly and respectively by our company and I trust that this
response will resolve any negative impact.If additional information is needed, please
don’t hesitate to contact us. Best
Regards,Dyna
Garcinia Management TeamACCOUNT
INFORMATION:10/20/2015 09:01am - [redacted] Y -
cci-trying to get refund on cx acc I informed cust they were charged 2hours
before they cx acc thats why they were charged should of called the day before
cust agreed said they thought they had more time I informed cust they were
charged cust time ran out no refunds offered or required on prev charges to
settle acct. -[redacted]10/07/2015 10:37am - [redacted] F - CCI
TO CX ACCT CUST SAID THE PRODUCT IS OK BUT SHE DONT WANT TO TAKE IT ANYMORE.
CUST ALREDAY HAVE THE 50%DISCOUNT, I THEN OFFERED CUST 75%DISCOUNT (HUD) CUST
SAID NO TO THE DISCOUNT AN CX PLEASE. cx acct NO refunds offered or required on
prev charges to settle acct. Cx acct as requested by cust -[redacted]F-10/20/2015 09:01am By [redacted] Y -
Added Notes 10/07/2015 10:37am By [redacted] F -
Added Notes 10/07/2015 10:35am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions.10/07/2015 10:35am By [redacted] F -
Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 10/07/2015 10:35am By [redacted] F -
Recurring turned OFF 10/07/2015 04:08am By Lime Light CRM
- Revguard post skipped, all products have been configured as exclusions.10/07/2015 04:08am By Lime Light CRM
- 50% discount of $29.76 was applied 10/07/2015 04:08am Order Created08/12/2015 12:32pm - [redacted] W - cci wanted to cx trial
because she does not want to be billed I reminded her of the t/c she agreed
just received the product so I built value and encouraged her to continue with
35% disc and ext declined 50% disc with ext agreed informed cust that at end of
trial if she decides to cx retention fee and return of product will be waived
she agreed no refunds offered or required on prev charges to settle acct.
Agreed to continue - (With ext 09/30/2015 and 50% disc) applied as agreed to by
cust. -[redacted] w10/07/2015 04:08am By Lime Light CRM - New Recurring with new
order id 415017710/04/2015 03:39am By Lime Light CRM - Recurring failed
while processing Product Id 72. Created DECLINED order id is 413605210/04/2015 03:39am By Lime Light CRM - Product(s) attemped
to recur and were declined. The next attempt of this subscription billing will
be on 10/07/2015.10/01/2015 02:51am By Lime Light CRM - Recurring failed
while processing Product Id 72. Created DECLINED order id is 412119910/01/2015 02:51am By Lime Light CRM - Product(s) attemped
to recur and were declined. The next attempt of this subscription billing will
be on 10/04/2015.08/12/2015 12:32pm By [redacted] W - Changed Rebill Discount
from 0 to 5008/12/2015 12:32pm By [redacted] W - Changed recurring date on
product (71) from 08/23/2015 to 10/01/201508/12/2015 12:32pm By [redacted] W Added Notes 08/09/2015 03:30am By Lime Light CRM - Tracking number
received from fulfillment 08/09/2015 03:30am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $4.9508/07/2015 11:00pm By Lime Light CRM - order sent to
fulfillment. Fulfillment #: 701270508/07/2015 11:00pm By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions.08/07/2015 11:00pm By Lime Light CRM - Order Confirmation
process Failed to Post to Five9 Marketing. Reason: The requested domain is
disabled.08/07/2015 11:00pm - This order passed the fraud screening
checkFraud Id = 08/07/2015 11:00pm Order CreatedTell us why here...

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi, I did not figure out how to give additional information, so would like to add this to this complaint. 1. Original order date was 12-22-15 (I said 12-15-15 which was a typo), which put 90 days at 3-22-16. I received an email stating it had been ordered on 3-21-16 and cancelled immediately and received a cancellation notice. 2. This would be well within the 90 day cancellation. There is no EASY CANCELL button that will work. I tried it. 3. We did receive the product and it is in the original unopened box which we will be more than happy to return for a FULL REFUND. 4. I did call and talk to their representative and asked them to cancel the order and refund. They told me that it would be impossible that they did not do refunds. We are still more than happy to resolve this by returning the product to them in the original unopened box for a FULL REFUND. Thank you for you help.

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March 24, 2017 Revdex.com Serving Delaware Att'n.: [redacted] Regarding: Mr. [redacted]: File No. [redacted] Dear Mr. [redacted] I am in receipt of the above mentioned complaint and respectfully offer the following in response. Mr. [redacted] did sign up for a Slimfit...

Garcinia Cambogia XT Trial. I assume his complaint is related to our $2.95 Trial & $99.90 monthly membership re-bill resulting from the initial order dated 2/24/17. Mr. [redacted] was shipped a 2 month supply of Garcinia XT. When he did not contact us within the 14 day trial as stipulated in the terms and conditions agreed upon, he was billed for the first shipment Garcinia XT. Mr. [redacted] called customer care on 3/17/17 and was reminded of the terms and conditions upon which he agreed. Mr. [redacted] disconnected the call and was called back twice for a resolution to which he did not answer.For your information, Mr. [redacted] entered the trial program for Garcinia Cambogia XT at our website. The program is clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & Conditions. See: [redacted] Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button above rush my order on the checkout page. All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.We have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product for healthy living as well as professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records Mr. [redacted] was treated responsibly and courteously by our company and I trust that this response will resolve any concerns. If further information is required, please feel free to contact us. Regards, [redacted] Optimal Health Products Inc. ACCOUNT INFORMATION: 03/17/2017 09:48am - [redacted] - CCI TO CX DUE TO CHARGES AND USED KEYWORD RIGHT AWAY. CX ACCT PROVIDE CUST WITH CX #. INFORM CUST ABOUT THE TRIAL AND T.C CUST DIDNT UNDERSTAND. OFFERED 35% REFUND CUST DISCONNECTED. CALLING BACK TO RESOLVE ACCT. CUST DIDNT PICK UP FILLED CSR no refunds offered or required on prev charges to settle acct. cx acct as requested by cust. EXP [redacted] X 03/17/2017 09:41am By [redacted] - Main Product: SlimFit180 (i) was placed on HOLD 03/17/2017 09:41am By [redacted] - Recurring turned OFF 03/11/2017 04:15am By Lime Light CRM - New Recurring with new order id 5402339 02/26/2017 03:10am By Lime Light CRM - Tracking number received from fulfillment. 02/26/2017 03:10am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $0.00 02/24/2017 02:51pm By Lime Light CRM - Updated order data successfully sent to Midigator. UUID: 58b09cde3a2c817b28a72483 02/24/2017 02:51pm By Lime Light CRM - RevGuard Successfully received new order information. RevGuard ID #175991. 02/24/2017 02:51pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 10776327 02/24/2017 02:51pm By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 02/24/2017 02:51pm By Lime Light CRM - CVV2/CVC2 match 02/24/2017 02:51pm By Lime Light CRM - No Street Address Match, 5 Digit Zip Exact Match Only 02/24/2017 02:51pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = PTVN08M08SLX 02/24/2017 02:51pm Order Created

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I STILL have not received said refund. All their so called transaction numbers in the world do not mean anything. I contacted my bank that has confirmed there has been NO refund issued. I cancelled my order immediately. I never received the product until JULY! I just want my money back. Thank you for your help.
Regards,

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October 7, 2015 Ms [redacted] File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on 9/09/2015. It appears that this complaint is ...

erroneous as we have never charged her that amount. She was only charged shipping and handling ($4.95, $.95 USD). For the record, below is what transpired.Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial on 9/09/2015. She called on 9/15/2015 and canceled within the parameters of the trial terms and conditions. Ms [redacted] called again on 10/04/2015 claiming we charged her, as shown in the notes below we never charged her that amount. Our price point is $78.94 USD. She was allowed to keep all 3 bottles free of charge. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.phpThis claim appears to be for another company and is not associated with Optimal Health. There are many trial offers available online. Ms [redacted] needs to contact her bank to find out who charged her. For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues. As this complaint is not for our company, kindly remove any negativeimpact it may carry.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc. ACCOUNT INFORMATION:10/04/2015 10:24am - [redacted] C - CCI-upset states that we took money out of her account and she wants us to refundthe money. looked into cust account seen that she wasnt charge anything for theproduct and that she called to cx out on the 15th and spoke with two reps.explain to cust that we cant refund her any charges back, because we dont havethat we charged her for the products in our system. told cust to contact herbank. cust use key word *speak with manger*. [redacted] took over the call and toldcust same thing I explain to cust.No refund offered or required on Prev chargesto settle acct. - [redacted]09/15/2015 06:24pm - [redacted] C - CCITO INQUIRE ABOUT SHIPPING BACK PRODUCTS. I INFORMED HER ON THE CHARGES SHE WILLBE CHARGED. CUST SEV REP APPROVED HER TO KEEP THE PRODUCT TO TEST IT OUT.Norefunds offered or required on prev charges to settle acct.09/15/2015 05:58pm - [redacted] F - CCITO CX SAYS THAT SHE GO A CHARGE AND DONT WHERE IT CAME FROM,INFORMED CUST THATTHE CHARGES THAT THE CHARGES DID NOT COME FROM US AND THAT SHE SHOULD TALK TOHER BANK AND THAT SHE WAS ONLY CHARGED FOR SHIPPING $.95 AND $4.95,CUST DONTKNOW HOW OR WHERE THE CHARGES CAME FROM BUT WILL LIKE TO CX OUT UNTIL SHE FINEDOUT WHATS GOING ON AN SHE WILL CALL BACK IF SHE LIKE TO GO ON WITH THE PRODUCT.norefunds offered or required on prev charges to settle acct. cx acct asrequested by cust.[redacted] F 10/04/2015 10:24am By [redacted] C -Added Notes 09/15/2015 06:24pm By [redacted] C -Added Notes 09/15/2015 05:58pm By [redacted] F- MainProduct: NaturalCleanse - Trial (Cda) was placed on HOLD 09/15/2015 05:58pm By [redacted] F -Recurring turned OFF 09/15/2015 05:58pm By [redacted] Fn -Added Notes 09/11/2015 05:44am By Lime Light CRM - Tracking number receivedfrom fulfillment 09/10/2015 05:07am By Lime Light CRM- order sent to fulfillment. Fulfillment #: 404171809/09/2015 11:59pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.09/09/2015 11:59pm By Lime Light CRM- CVV2/CVC2 match09/09/2015 11:59pm By Lime Light CRM- Street Address and 5 Digit Zip Exact Match09/09/2015 11:59pm - This orderpassed the fraud screening checkFraud Id = 09/09/2015 11:59pm Order Created 09/09/2015 11:59pm [redacted] NaturalCleanse - Trial (Cda) (115) $0.00 1 NCP 1 Click Upsell Page - Canada (75) 0.95 USPS First Class Mail (2) $0.95 No Recurring None 4041717 09/09/2015 11:58pm [redacted] Garcinia CambogiaXT Trial (Cda) (104) $0.00 1 cda106 Garcinia Cambogia XT (mobile) (225) USPS First Class Mail (1) $4.95 No Recurring None

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January 15, 2015 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Mr. [redacted]: File No. [redacted] Dear Mr. [redacted], I am in receipt of the...

complaint mentioned above and would offer the following in response. · Mr. [redacted] did sign up for a straight sale of Striction BP on 11/29/2015. This is a direct sale program in which he was billed for half of the product at order time and then billed the remaining 50% 15 days later if he does not call to cancel. · If a customer does not finish their order and they back out they are offered a 50% discounted price for the first bottle plus shipping. It is billed 50% on the day of order then 50% after 15 days so they were billed full price for the first bottle. · This is stipulated in the terms and conditions agreed upon. · Mr. [redacted] did not contact us within said 15 days and subsequently was billed the additional 50% on 12/14/2015. · Mr. [redacted] did contact customer service on 12/20/2015 to cancel. He was offered further discounts but declined. He never requested a refund and the account was cancelled. All calls are recorded and time stamped as shown in the notes provided. · The site in which he ordered is https://www.strictionbp.com/order.php and the terms and conditions can be found at https://www.strictionbp.com/TerMr.._Conditions.htm Despite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us and/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button on the top right corner and through the site that would allow him to cancel him membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 1-844-427-2873 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Mr. [redacted]. It’s very unfortunate that Mr. [redacted] feels that he was misled. We strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Mr. [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc. ACCOUNT INFORMATION: 12/20/2015 10:26am - [redacted] - cci;wants to cx acct,cust no longer want to try the product.I encouraged the product and offered the cust 20%,35%,50%,60% dis cust declined as well as declined 30 day ext.I cx acct as cust request .no refunds required or request to settle this acct as cust request acct cx.[redacted] 12/20/2015 10:26am By [redacted] - Added Notes. 12/14/2015 04:42am By Lime Light CRM - New Recurring with new order id 4404048 12/01/2015 03:53am By Lime Light CRM - Tracking number received from fulfillment. 12/01/2015 03:53am By Lime Light CRM - At Cost shipped this order using 8.99 Priority S and H with a total cost of $8.99 11/29/2015 12:15pm By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7699221 11/29/2015 12:14pm This order passed the fraud screening check Fraud Id = 11/29/2015 12:14pm Order Created

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Greetings, I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal. Ms [redacted] did order a trial of Garcinia XT on 709/15 and agreed to the terms and conditions at check out. See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ . Ms [redacted] did not contact us to cancel within the trial as stipulated and was billed for 2 bottles of the Garcinia XT. We refunded $236.00 but she was charged for the initial delivery she received. It is unfortunate Ms [redacted] feels misled but all of the information was provided to her on the website as well as in emails. We strive to be customer centric and adhere to customer satisfaction. We hope this response resolves any issue and if Ms. [redacted] would like to contact us for further resolution, we are open 24 hours M-F and 6-6 Sat, Sun at 1-855-986-2646. Best Regards, [redacted] Optimal Health

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September 11, 2015Ms [redacted]: File No. 10803038Dear Ms[redacted],I am in receipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 7/12/15....

I assume her complaint is related to the charges of $2.95, $78.94 and $59.52. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT as well as a 30 day supply of the Natural Cleanse Plus when she signed up for the trial. When we did not hear from Ms [redacted] during the trial she was billed for one bottle of the Garcinia Cambogia XT and Natural Cleanse on 9/05/15 ($78.94, $59.52). On 8/02/15, Ms [redacted] contacted us and was given an extension of her trial until 9/02/15. She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. All calls are recorded and time stamped. Ms [redacted] was aware and understood the trial end date. She did not contact us before the end date. She called on 9/5/15 after the billing and was accepted a 75% refund and then disconnected the call. Ms [redacted] then called back threatening and was given a FULL refund on the charges.Ms [redacted] has been refunded and received 2 months of product for free.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases, the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. We strive to provide agreat product for healthy living and professional customer service. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy all issues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc. ACCOUNTINFORMATION:09/05/2015 05:43pm - [redacted] B - CCIATTORNEY GENERAL THREAT. OFFERED FULL REFUND, CUST ACCEPTED. no refunds offeredor required on prev charges to settle acct. [redacted] B09/05/2015 05:29pm - [redacted] S - CCITO CX SAID THAT THE REP WAS SUPPOSE TO CX I LOOKED INSIDE OF THE NOTES AND ITSAID THAT SHE WAS SUPPOSE TO CALL IN AND CX BEFORE 9-05-15 I EXPLAIND SHE SAIDSHE WANTED HER MONEY BACK I SAID ALL SALES ARE FINALE SHE SAID SHE WAS GOING TOCONTACT HER BANK I STATED THAT I TALKED TO A BANK REP YEASTERDAY AND ADVIDSEDHIM TO THE T/C PAGE OFFERED A 35% REFUND SHE HUNG UP I CALLED BACK SHE SAID IPISSED HER OFF AND I TOLD HER I DIDNT MEAN TO PISS HER OFF I OFFERED 50% SHESAID SHE NEEDS ALL THE MONEY I ADVISED HER I COULNDT GIVE HER ALL HER MONEYBACK OFFERED 75% SHE ACCT Refund required by cus to settle acct($44.64NC $59.21GCX)applied to as agreed to by cust-[redacted].s 09/05/2015 05:43pm By [redacted] B -Added Notes 09/05/2015 05:42pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:42pm By [redacted] B -Refunded - $14.88 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:29pm By [redacted] S -Added Notes 09/05/2015 05:19pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:19pm By [redacted] S -Refunded - $44.64 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:18pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:18pm By [redacted] S - MainProduct: NaturalCleanse2 Rebill 1 was placed on HOLD 09/05/2015 05:18pm By [redacted] S -Recurring turned OFF 09/05/2015 02:09am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 02:08am Order Created 09/05/2015 05:42pm By [redacted] B -Refunded - $19.73 Trans-ID: 280488060409/05/2015 05:19pm By [redacted] S -Refunded - $59.21 Trans-ID: 2804880604 08/03/2015 03:53pm - [redacted] M - extdate per prev notes. -[redacted]m 08/02/2015 03:12pm - [redacted] W - CCITO CX ACCOUNT , I OFFERED CUSTOMER AN EXTENDED DATE SO SHE WOULD NOT CX ACCOUNTSHE AGREED , I PUSHED ACCOUNT BACK TO SEPTEMBER 4TH NO OTHER CHANGES TO THEACCOUNT NO REFUNDS NO DISCOUNTS [redacted] W 08/03/2015 03:53pm By [redacted] M -Changed recurring date on product (75) from 09/04/2015 to 09/05/201508/03/2015 03:53pm By [redacted] M - AddedNotes 08/02/2015 03:12pm By [redacted] W -Changed recurring date on product (75) from 08/04/2015 to 09/04/201508/02/2015 03:12pm By [redacted] W -Added Notes 07/15/2015 03:40am By Lime Light CRM- Tracking number received from fulfillment 07/15/2015 03:40am By Lime Light CRM- At Cost shipped this order using $2.95 Shipping with a total cost of $2.9507/13/2015 02:48pm By [redacted] L -Changed recurring date on product (75) from 07/28/2015 to 08/04/201507/13/2015 02:48pm By [redacted] L -Added Notes 07/13/2015 02:47pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 683500207/13/2015 02:47pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/13/2015 02:47pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.07/13/2015 02:47pm - Order createdby [redacted] L from place order page.07/13/2015 02:47pm Order CreatedRegarding:Ms [redacted]: File No. 10803038Dear Ms[redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 7/12/15. I assume her complaint is related to the charges of $2.95, $78.94 and $59.52. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT as well as a 30 day supply of the Natural Cleanse Plus when she signed up for the trial. When we did not hear from Ms [redacted] during the trial she was billed for one bottle of the Garcinia Cambogia XT and Natural Cleanse on 9/05/15 ($78.94, $59.52). On 8/02/15, Ms [redacted] contacted us and was given an extension of her trial until 9/02/15. She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. All calls are recorded and time stamped. Ms [redacted] was aware and understood the trial end date. She did not contact us before the end date. She called on 9/5/15 after the billing and was accepted a 75% refund and then disconnected the call. Ms [redacted] then called back threatening and was given a FULL refund on the charges.Ms [redacted] has been refunded and received 2 months of product for free.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases, the programs are clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php & http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. We strive to provide agreat product for healthy living and professional customer service. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy all issues.If youneed additional information, please feel free to contact us again. BestRegards, OptimalHealth Products Inc. ACCOUNTINFORMATION:09/05/2015 05:43pm - [redacted] B - CCIATTORNEY GENERAL THREAT. OFFERED FULL REFUND, CUST ACCEPTED. no refunds offeredor required on prev charges to settle acct. [redacted] B09/05/2015 05:29pm - [redacted] S - CCITO CX SAID THAT THE REP WAS SUPPOSE TO CX I LOOKED INSIDE OF THE NOTES AND ITSAID THAT SHE WAS SUPPOSE TO CALL IN AND CX BEFORE 9-05-15 I EXPLAIND SHE SAIDSHE WANTED HER MONEY BACK I SAID ALL SALES ARE FINALE SHE SAID SHE WAS GOING TOCONTACT HER BANK I STATED THAT I TALKED TO A BANK REP YEASTERDAY AND ADVIDSEDHIM TO THE T/C PAGE OFFERED A 35% REFUND SHE HUNG UP I CALLED BACK SHE SAID IPISSED HER OFF AND I TOLD HER I DIDNT MEAN TO PISS HER OFF I OFFERED 50% SHESAID SHE NEEDS ALL THE MONEY I ADVISED HER I COULNDT GIVE HER ALL HER MONEYBACK OFFERED 75% SHE ACCT Refund required by cus to settle acct($44.64NC $59.21GCX)applied to as agreed to by cust-[redacted].s 09/05/2015 05:43pm By [redacted] B -Added Notes 09/05/2015 05:42pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:42pm By [redacted] B -Refunded - $14.88 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:29pm By [redacted] S -Added Notes 09/05/2015 05:19pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:19pm By [redacted] S -Refunded - $44.64 Trans-ID: 4f88f5099426d39dac57a755ee9b798646b7298209/05/2015 05:18pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 05:18pm By [redacted] S - MainProduct: NaturalCleanse2 Rebill 1 was placed on HOLD 09/05/2015 05:18pm By [redacted] S -Recurring turned OFF 09/05/2015 02:09am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/05/2015 02:08am Order Created 09/05/2015 05:42pm By [redacted] B -Refunded - $19.73 Trans-ID: 280488060409/05/2015 05:19pm By [redacted] S -Refunded - $59.21 Trans-ID: 2804880604 08/03/2015 03:53pm - [redacted] M - extdate per prev notes. -[redacted]m 08/02/2015 03:12pm - [redacted] W - CCITO CX ACCOUNT , I OFFERED CUSTOMER AN EXTENDED DATE SO SHE WOULD NOT CX ACCOUNTSHE AGREED , I PUSHED ACCOUNT BACK TO SEPTEMBER 4TH NO OTHER CHANGES TO THEACCOUNT NO REFUNDS NO DISCOUNTS [redacted] W 08/03/2015 03:53pm By [redacted] M -Changed recurring date on product (75) from 09/04/2015 to 09/05/201508/03/2015 03:53pm By [redacted] M - AddedNotes 08/02/2015 03:12pm By [redacted] W -Changed recurring date on product (75) from 08/04/2015 to 09/04/201508/02/2015 03:12pm By [redacted] W -Added Notes 07/15/2015 03:40am By Lime Light CRM- Tracking number received from fulfillment 07/15/2015 03:40am By Lime Light CRM- At Cost shipped this order using $2.95 Shipping with a total cost of $2.9507/13/2015 02:48pm By [redacted] L -Changed recurring date on product (75) from 07/28/2015 to 08/04/201507/13/2015 02:48pm By [redacted] L -Added Notes 07/13/2015 02:47pm By Lime Light CRM- order sent to fulfillment. Fulfillment #: 683500207/13/2015 02:47pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/13/2015 02:47pm By Lime Light CRM- Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domainwasn't found.07/13/2015 02:47pm - Order createdby [redacted] L from place order page.07/13/2015 02:47pm Order Created

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Regarding:Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am in receipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up the Garcinia CambogiaXT Trial. She signed up for the trial on 4/25/15. I assume her complaint is related to...

the charges of $4.95 and $78.94. Ms [redacted] received a full 60 day supply of the Garcinia Cambogia XT when she signed up for the trial. Ms [redacted] did not contact us during the trial and she was billed for bottles in her possession on 5/10/15 and 6/9/15 as well as shipped and billed for an additional supply of Garcinia Cambogia XT ($78.94) on 7/9/15. On 7/21/15, Ms [redacted] did call after these billings had taken place. She was reminded of the terms and conditions agreed upon and understood as stated in the notes below. Ms [redacted] agreed to a full refund on the most recent shipment as well as a courtesy 35% refund on the June billing. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For your review, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s very unfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice. We provide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfullyby our company and I trust that this response will satisfy all issues.If you need additional information, please don’t hesitate to contact us. Best Regards,OptimalHealth Products Inc. ACCOUNTINFORMATION:08/06/2015 08:57am - [redacted] - CCITO CONFIRM CX AND REFUND. PROVIDED HER WITH TRANSACTION ID NUMBERS FOR REFUND.no refunds offered or required on prev charges to settle acct. cx acct asrequested by cust. -[redacted].08/04/2015 02:38pm - [redacted]- CEI-wanted to know where refund is, sent customer email explained refunds typicallytake 3 to 5 business days to process back into account. if customer callshandle accordingly. –[redacted]07/21/2015 08:08pm - [redacted]- ceito cancel but has already been cancelled. Sent customer email confirmingcancellation.- if customer calls handle accordingly. –[redacted]07/21/2015 02:16pm - [redacted] -added to previous notes because no more room. refund required by customer tosettle account. ($$ 78.94 and 27.63 applied as agreed to by customer. Cancelledacct as requested by customer. - [redacted].07/21/2015 02:15pm - [redacted] - ccito cx due to the charges on her acct. I reminded her of the t/c she accepted onthe checkout page she understood. she stated that she never received theproduct. I tracked the product and it showed that it was received at heraddress. I offered her a replacement shipment and I informed her that she wouldbe able to send the july product back for a refund but the other charges she isresponsible for. I offered her 35%, 50%, and 75% disc with a date ext and afree shipment she declined. I cx the acct and provided the cx number to the cxacct. I informed her of the rma process. I offered her 35%, 50%, and 75% refundshe decliend. I generated and provided the rma number. I reoffered her thereplacement shipment and she asked if she could keep the last shipment and geta refund on one of the last charges. I spoke with darwin and he informed me todo a full refund on the july charge and a partial on the june. so I offered hera full on the july and a 35% refund on the june she accepted. 08/06/2015 08:57am By [redacted] -Added Notes 08/04/2015 02:38pm By [redacted] -Added Notes 07/21/2015 08:08pm By [redacted] -Added Notes 07/21/2015 02:16pm By [redacted] -Added Notes 07/21/2015 02:15pm By [redacted] -Added Notes 07/21/2015 02:08pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/2015 02:08pm By [redacted] -Refunded - $78.94 Trans-ID: 273884886707/21/2015 01:56pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/21/2015 01:56pm By [redacted] -Main Product: Garcinia CambogiaXT Ongoing was placed on HOLD 07/21/2015 01:56pm By [redacted] -Recurring turned OFF 07/21/2015 12:14pm By Sean T - AddedNotes 07/10/2015 03:42am By Lime Light CRM- Tracking number received from fulfillment 07/10/2015 03:42am By Lime Light CRM- At Cost shipped this order using USPS First Class Mail with a total cost of$0.0007/09/2015 02:28am By Lime Light CRM- order sent to fulfillment. Fulfillment #: 679648007/09/2015 02:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.07/09/2015 02:28am By Lime Light CRM- Street Address and 5 Digit Zip Exact Match07/09/2015 02:28am Order Created 5/10/2015 01:31am By Lime Light CRM - New Recurring with new order id 338413304/28/2015 05:44am By Lime Light CRM - Tracking numberreceived from fulfillment 04/28/2015 05:44am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9504/25/2015 01:48pm By Lime Light CRM - order sent tofulfillment. Fulfillment #: 624408004/25/2015 01:48pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.04/25/2015 01:48pm By Lime Light CRM - Order Confirmationprocess successfully posted to Five9.04/25/2015 01:48pm By Lime Light CRM - CVV2/CVC2 match04/25/2015 01:48pm By Lime Light CRM - Street Address and 5Digit Zip Exact Match04/25/2015 01:48pm - This order passed the fraud screeningcheckFraud Id = 04/25/2015 01:48pm Order Created

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June 20, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Regarding: Ms [redacted]: File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up for the Garcinia...

XT/Natural Cleanse trial on 5/19/16. I assume her complaint is related to the charges of $4.95 and $78.94 and $59.52 (USD). Ms [redacted] received a full 60 day supply of the Garcinia XT and a 30 day supply of Natural Cleanse when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the first bottle of Garcinia XT ($78.94) and the bottle of Natural Cleanse ($59.52) on 6/3/16 and was enrolled in the auto ship program per the terms and conditions agreed upon.The customer called on 6/6/16. She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolution. She then accepted a 50% refund on the 2 charges and was allowed to keep those refunded products as well as the second bottle of Garcinia for which she was never charged.Ms [redacted] called again on 6/7/16 to confirm the account had been canceled.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms [redacted] entered the trial program for the Garcinia XT at http://www.buygcxt.com and http://www.NaturalCleansePlus.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc. ACCOUNT INFORMATION: 06/08/2016 04:00pm - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly. –[redacted] R 06/07/2016 07:09pm - [redacted] - CCI wants to make sure its canceled. Tries to argue about the refund. No refunds offered or required on prev charges to settle acct. Previously CX’d, No changes made as agreed to by cust. [redacted] a. 06/06/2016 11:33am - [redacted] - - [redacted] - cci to cxl and she why she was bill full price for thwe product thought it was free and all she have to to do is pay for shipping cust was snapping about this being a rip off and she didnt agree to anything expln to her t/c and she stated we will give her all her money told cust she agree to t/c offer 35 refund cust decline say will call her bank and ask to speak to manager offer cust 50% refund cust accpt Refund Required by Customer to settle acct - ($$29.76 50% refund ) - Applied as agreed to by Customer. - CX acct as requested by customer. [redacted] 06/06/2016 11:30am - [redacted] - cci to cxl and she why she was bill full price for thwe product thought it was free and all she have to to do is pay for shipping offer 35 refund cust decline say will call her bank and ask to speak to manager offer cust 50% refund cust accpt Refund Required by Customer to settle acct - ($$29.76 50% refund ) - Applied as agreed to by Customer. - CX acct as requested by customer. [redacted] 06/06/2016 11:30am By [redacted] - Refunded - $29.76 Trans-ID: 3139751489 06/06/2016 11:30am By [redacted] - Main Product: NaturalCleanse2 Rebill 1 was placed on HOLD 06/06/2016 11:31am By [redacted] - Refunded - $39.47 Trans-ID: 3139751417 06/06/2016 11:31am By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 was placed on HOLD 06/03/2016 04:18am By Lime Light CRM - New Recurring with new order id 4878040 05/21/2016 03:21am By Lime Light CRM - Tracking number received from fulfillment. 05/21/2016 03:21am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 05/19/2016 10:59am By Lime Light CRM - Order Confirmation process Failed to Post to Five9 Marketing. Reason: Domain wasn't found. 05/19/2016 10:59am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 8782760 05/19/2016 10:59am By Lime Light CRM - CVV2/CVC2 match 05/19/2016 10:59am By Lime Light CRM - Street Address and 5 Digit Zip Exact Match 05/19/2016 10:59am This order passed the fraud screening check Fraud Id = 05/19/2016 10:59am Order Created

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Greetings,I am in receipt of a rejected complaint from Ms [redacted] ID [redacted] and offer the following in rebuttal.Ms [redacted] did order a trial of Garcinia XT and
Natural Cleanse on 7/24/15 and agreed to the terms and conditions at check out.
See http://africanmangoxt.com/Garcinia-Cambogia-XT_cda102/ and http://www.africanmangoxt.com/Garcinia-Cambogia-XT/terms.php.Ms [redacted] did not contact us to cancel
within the trial as stipulated and was billed for 2 bottles of the Garcinia XT.
She was never billed for the Natural Cleanse. It is unfortunate Ms [redacted] feels
misled but all of the information was provided to her on the website as well as
in emails.We strive to be customer centric and
adhere to customer satisfaction. We hope
this response resolves any issue and if Ms. [redacted] would like to contact us for
further resolution, we are open 24 hours M-F and 6-6 Sat, Sun at
1-855-986-2646.Best Regards,Optimal HealthTell us why here...

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I have reviewed the concerns of [redacted] and below are what actions were taken on the account: The order for the initial shipment for the 14-day trial was completed on April 3rd which the customer was billed for the shipping and handling for the products. After the 14-day trial, Ms. [redacted]...

was billed for the cost of the products which ended on April 18th. The program details, after the trial period, are outlined in the terms provided upon checkout for the trial offer. Upon ordering all the on-site verbiage offers full details of the product offer. Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program subscription details and customer support contact details via email and telephone. Ms. [redacted]’s account has been closed and no future shipments will be processed. Ms. [redacted] was refunded $157.71 for the cost of the Age Defy and Eye Renew. It’s very unfortunate that Ms. [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service. Ultimately, per our records, Ms. [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues.

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December 11, 2015RevDex.com Serving Delaware60
Reads WayNew
Castle, DE 19720Att'n.:
[redacted]Regarding:
Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am in
receipt of the complaint mentioned above and would offer the following in
response.According
to the complaint Ms...

[redacted] we are calling and emailing her. We have no record
of the email address nor the phone number she supplied with this complaint. Ms
[redacted] must have signed up for various products and is receiving marketing
calls and emails. We apologize for any inconvenience but according to our
system we have no contact information for her.We hope
this resolves this complaint to all parties satisfaction and if Ms [redacted] would
like to discuss further we are open 24Hrs Mon-Fri
6am-6pm CST Sat-Sun and can be reached at [redacted]If you
need additional information, please feel free to contact us again.Best
Regards,[redacted]Optimal
Health Products Inc.

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September 30, 2015 Regarding:Ms [redacted]: File No. [redacted]Dear Ms [redacted],I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms [redacted] did sign up for Natural Cleanse Plus and Garcinia XT trial on 9/10/2015. I assume her complaint is related to...

the charges of $4.95 and $59.92. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial she was billed for the bottle she received ($59.92) she was never charged for the Garcinia XT. On 9/28/2015, Ms [redacted] did call after this billing had taken place and was reminded of the terms and conditions agreed upon. She was offered discounts and refunds to settle the account which all were refused. Ms [redacted] was then issued an RMA number to return the products for resolution. To date, the products have not been returned and she was never billed for the 2 bottles of Garcinia XT. All calls are recorded and time stamped.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms [redacted].It’s veryunfortunate that Ms [redacted] feels that she was misled. Westrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms [redacted] was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc. ACCOUNT INFORMATION:09/28/2015 08:31am - [redacted] M - cci said she needs to cxacc, she can not afford the product. And also wants to return the products. Ioffered a 35% 50% 75% dis declined. 35% 50% 75% refund all declined. I cx outacc, gave cust her cxl ID #. also her RMA #. Customer agreed to returnavailable to return within policy. Refund is processed within 5-15 days afterreceiving product back at fulfillment- Full refund minus restocking fee of($9.95) as agreed to by cust. [redacted]. M09/28/2015 08:31am By [redacted] - Added Notes 09/28/2015 08:28am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/28/2015 08:28am By [redacted] M Main Product: NaturalCleanse2 Rebill 1 wasplaced on HOLD 09/28/2015 08:28am By [redacted] M -Recurring turned OFF 09/28/2015 08:28am By [redacted] M -Order was flagged as RMA - RMA Number: 40963675967765878 09/25/2015 02:43am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/25/2015 02:43am By Lime Light CRM- Order attempted to process on gateway (213) and declined because of"Decline, not sufficient funds", but cascade gateway id (107) savedthe sale and was able to approve the order09/25/2015 02:43am By Lime Light CRM- No Street Address Match, 5 Digit Zip Exact Match Only09/25/2015 02:43am Order Created 09/25/2015 02:43am By Lime Light CRM - New Recurring withnew order id 409636709/11/2015 03:37am By Lime Light CRM - Tracking numberreceived from fulfillment 09/11/2015 03:37am By Lime Light CRM - At Cost shipped thisorder using 0.95 USPS First Class Mail with a total cost of $0.9509/10/2015 09:50am By Lime Light CRM - order sent tofulfillment. Fulfillment #: 722394809/10/2015 09:50am By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/10/2015 09:50am By Lime Light CRM - Order Confirmationprocess Failed to Post to Five9 Marketing. Reason: Domain wasn't found.09/10/2015 09:49am - This order passed the fraud screeningcheckFraud Id = 09/10/2015 09:49am Order Created Tell us why here...

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Greetings, In response to the rejection number [redacted], we offer the following in return. Ms [redacted] did order the Striction BP on 12/22/2015 respectively. She cancelled on 3/21/16. Ms [redacted] was advised about the terms and conditions that he agreed upon. According to this complaint Ms [redacted] was handled appropriately and fairly. We have not received a call from Ms [redacted] since 3/21/16. We have a 60 day return policy but this must be handled over the phone. Any customer service agent will be happy to assist her to resolve this issue. If you have any questions please do not hesitate to call 1[redacted] 7 days a week from 6am to 6pm Central Standard time. Best Regards, Optimal Health

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Address: 2140 W. 11th Street, Cleveland, Ohio, United States, 44113

Phone:

+1 (855) 986-2646

+1 (603) 424-8675

+1 (603) 424-8615

+1 (805) 541-7592

+1 (216) 240-6684

Web:	www.optimalhealthproductsinc.com This site can’t be reached Shady, yet now dead: once upon a time this website was reported to be associated with Classy Limo Taxi, but after several inspections we’ve come to the conclusion that this domain is no longer active.

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