Classy Limo Taxi

Greetings,In response to the rejection number ***, we offer the following in return.Ms *** did order the trial of Garcinia XT and Natural Cleanse on 9/9/and was billed $and $respectively. She canceled within the trial and kept months worth of products free of chargeMs *** called multiple times to inquire about charges and was repeatedly advised we did not bill herTo date there is no record of any charges she is claiming to have been processed. If she would like, she may call our customer care team at 1-855-986-(hours of operation, hours m-f, 6-sat and sun CST)We wish for her to call in with her bank on the line so we may resolve this issue.As stated, this complaint is in error and we would appreciate the removal of any negative implications bestowed upon our company.Best Regards,***Optimal Health

July 7, 2016Revdex.com Serving Delaware Att'n.: *** ***Regarding: Mr*** File No*** Dear Mr***I am in receipt of the complaint response rejection above and would offer the following in response.Mr*** did sign up for a Garcinia Cambogia XT/Natural Cleanse Trial. I assume his complaint is related to our $Trial & $and $monthly membership re-bill for both products ordered on 2/20/16. Mr*** was shipped a month supply of Garcinia and a month supply of Natural CleanseWhen he did not contact us within the day trial as stipulated in the terms and conditions agreed upon, he was billed for the first bottle of Garcinia and Cleanse on 3/6/Mr*** and his bank called customer care on 4/4/and was reminded of the terms and conditions agreed uponHe called again on 6/22/requesting a refundMr*** filed a charge back on 4/27/Due to this action we are unable to handle the account as this is now a legal issue between the banks.For your information, Mr*** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.phpDespite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button above rush my order on the checkout pageAll of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.We have provided you with a copy of the complete record of our communications with Mr***.It’s very unfortunate that Mr*** feels that he was misledWe strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center.Ultimately, according to our records Mr*** was treated responsibly and fairly by our company and I trust that this response will put this matter to rest.It appears that Mr*** lost his charge back with the banks and as stated before, the account is closed and resolved.If you do need additional information, please feel free to contact us again.Regards, ***Optimal Health Products Inc. ACCOUNT INFORMATION: 06/22/09:36am - *** - CCI ASKING FOR A REFUND I WAS ADVISED TOO LET CUST KNOW THERE IS NOTHING FURTHER I CAN DUE TOO HIS ACCT DUE TOO IT BEING IN DISPUTE CUST WENT ON TOO SK FOR LOCATION OF COMPANY WHICH I ADVISED CUST I COULDNT DISCLOSE THAT INFORMATION CUS WENT ON TOO SAY HE IS CALL THE BBW No refunds offered or required on prev charges to settle acctAgreed to continue - ( NONE ) applied as agreed to by cust04/27/12:06pm - *** - Chargeback Received and Posted_2016-04-26_ CB00_04/04/10:32am - *** - EXP RAMSEY _ cci with bank rep asked for account to be cx and not to be charged again in the hours he had left made sure account was cxed and gave cx #sno refunds offered or required on prev charges to settle acctcx acct as requested by cust.- *** p 04/04/10:30am By *** - Main Product: NaturalCleanseRebill was placed on HOLD 04/04/10:30am By *** - Recurring turned OFF 04/04/10:30am By *** - Main Product: Garcinia CambogiaXT Rebill was placed on HOLD 04/04/10:30am By *** - Recurring turned OFF : 03/06/03:39am By Lime Light CRM - New Recurring with new order id 02/23/03:40am By Lime Light CRM - Tracking number received from fulfillment02/23/03:40am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $02/20/10:20am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 02/20/10:20am By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions02/20/10:20am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found02/20/10:20am By Lime Light CRM - CVV2/CVCmatch 02/20/10:20am By Lime Light CRM - Street Address and Digit Zip Exact Match 02/20/10:20am This order passed the fraud screening check Fraud Id = 02/20/10:20am Order Created Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

December 8, Revdex.com Serving Delaware Reads Way New Castle, DE *** *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs ***
did sign up for the Garcinia XT/Natural Cleanse trial on 9/8/I assume her complaint is related to the charges of $and $and $(USD)Ms *** received a full day supply of the Garcinia XT and a day supply of Natural Cleanse when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the first bottle of Garcinia XT ($78.94) and the bottle of Natural Cleanse ($59.52) on 9/23/and was enrolled in the auto ship program per the terms and conditions agreed upon.The customer called on 12/1/She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolutionShe then accepted a 50% refund on the most recent charges and was allowed to keep those refunded products.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms *** entered the trial program for the Garcinia XT at http://www.buygcxt.com and http://www.NaturalCleansePlus.com.The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: www.buygcxt.com/terms.php http://naturalcleanseplus.com/terms Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, *** Optimal Health Products Inc. ACCOUNT INFORMATION: 12/01/10:11am - *** - cci to see about a refund as she had already cx out her accountcust had the cx numbers for this account but agent did not cx out her accountshe was not bill between the cx date and today but cust stated the last rep offered her a full refundi stated to her that she would never get a full refund she statd she would "dispute" this chargei explained thast she will not get a full refundshe hung up on me and I called her backi offered her a 50% refund and she agreed to this refund on this accountRefund Required by Customer to settle acct - ($Refund ) - Applied as agreed to by Customer- CX acct as requested by customer- *** M11/28/10:52am - *** - CCI TO CX ACCTCLAIMS SHE CANT AFFORD ITI OFFER DISC, CUST DECLINECUST SAID HE CALLED IN BEFORE TO CX OUT, NOTES SAID SOMETHING ELSE, BTU CUST DID CALL INI CX ACCTNo refunds offered or required on previous charges to settle account- 12/01/10:05am By *** *** - Refunded - $Trans-ID: 12/01/09:49am By *** *** - Recurring turned OFF 09/23/03:25am By Lime Light CRM - New Recurring with new order id 09/10/03:22am By Lime Light CRM - Tracking number received from fulfillment09/10/03:22am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $09/08/02:25pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found09/08/02:25pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 09/08/02:25pm By Lime Light CRM API - Added Notes09/08/02:25pm By Lime Light CRM - CVV2/CVCmatch 09/08/02:25pm By Lime Light CRM - No Street Address Match, Digit Zip Exact Match Only 09/08/02:25pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = 09/08/02:25pm Order Created Responded to on 12/8/by *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not happy with being called a liarThat is something I am notI called on October when I received my credit card billNow I understand that you have charged me another $cdnMy two cancellation numbers are GC and NCI want my account credited back the $canadian dollarsThis product did not work for meThe paper that arrived with my two bottles advised that I was on a day promise and a third bottle would be shipped in daysIt does not talk about a bottle of natural cleanse that I never did receiveIt does not talk about needing to cancel a free trial I am not disputing the 4.95USD charge as that is what the free trial said I would have to payI am disputing the fact that a free trial now cost me over $200, that is not freeI am also disputing the way this was advertised When you advertise free, it should mean free
Regards,

December 21, Revdex.com Serving Delaware Att'n.: *** *** Regarding: Mr*** File No*** Dear Mr*** I am in receipt of the complaint mentioned above and would offer the following in responseMr*** did sign up for a Garcinia Cambogia XT Trial. I
assume his complaint is related to our $Trial.Mr*** did call and cancel the day he ordered but as stated in the terms and conditions agreed upon all orders are immediately sent to fulfillment when placedHe was offered discounts to continue but declined and the account was cancelled.Mr*** received two months of Garcinia Cambogia XT free of charge.For your information, Mr*** entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as Trial programs with a summary of the program terms provided on the check-out pages, and full details provided in the Terms & ConditionsSee: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.phpDespite the fact that he appears to have missed all of the on-site verbiage detailing the program, we still provided him with a number of ways to contact us &/or to remove himself from the program as follows:The website that he signed up on has an Easy Cancel button above rush my order on the checkout pageAll of the email correspondence that he received from us includes instructions on how he could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that he would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.We have provided you with a copy of the complete record of our communications with Mrand Mr***It’s very unfortunate that Mr*** feels that he was misledWe strive to provide a great product and even better customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records Mr*** was treated responsibly and fairly by our company and I trust that this response will put this matter to restSuch being the case, I trust that this matter has been addressed satisfactorilyIf you do need additional information, please feel free to contact us againRegards, *** Optimal Health Products Inc. ACCOUNT INFORMATION: 12/13/11:08am - ***- cci because he had an e-mail stating his shipment was confirmed.I informed him his acct had already been cx and if the parcel shows up to return to sender.No refunds offered or required on previous charges to settle account*** 12/11/05:30pm - ***- CCI TO CX STATE HE DIDNT MEAN TO ORDER PROD CANT USE IT BUILT VALUE ENCOURAGED CUST TO CONT OFFERED A 35,50,NYOP DIS CUST DECLINE CX ACCTNo refund offered or required on prev charges to settle acctCx acct as requested by cust.-*** 12/11/05:30pm By *** ***-Winston - Recurring turned OFF 12/11/01:40pm By Lime Light CRM - CVV2/CVCmatch 12/11/01:40pm By Lime Light CRM - Street Address and Digit Zip Exact Match 12/11/01:40pm This order passed the fraud screening check Fraud Id = 12/11/01:40pm Order Created

October
7,
113.35pt 141.7pt 170.05pt 198.4pt 226.75pt 255.1pt 283.45pt 311.8pt 340.15pttext-autospace:none">RevDex.com Serving Delaware
Att'n.: Lexe
Kasey
Regarding:
Mr*** File No***
Dear Mr
***
I am in
receipt of the complaint mentioned above and would offer the following in
response
Mr*** did sign up for a Garcinia Cambogia XT
Trial. I assume his complaint is
related to our $Trial & $monthly membership re-bill for the
Garcinia Cambogia XT that he entered into on 3/29/15. The Garcinia Cambogia XT was billed monthly
until his wife canceled on10/05/Mr*** did not call customer care
or attempt to contact us until 10/05/When he did call we reminded him
of the terms and conditions agreed upon from the website where he signed
up for the productsAccording to the account notes both Mr***
and Mrs*** called multiple times on 10/05/At one point Mr***
agreed to continue and accepted a free shipmentMrs*** then called
and canceled the account.According to the complaint, they stated they
never received the shipmentsAccording to USPS tracking numbers: *** *** *** and ***,
all products were forwarded to their new address.As a courtesy for resolution, we refunded the
September charge in full, half of the August charge and sent a free
bottle.For your information, Mr*** entered the
trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com & for
Natural Cleanse Plus here: http://www.NaturalCleansePlus.com
In both cases the programs are clearly detailed
as Trial programs with a summary of the program terms provided on the
check-out pages, and full details provided in the Terms & Conditions
See: http://www.buygcxt.com & http://naturalcleanseplus.com/terms.phpDespite the fact that he appears to have missed
all of the on-site verbiage detailing the program, we still provided him
with a number of ways to contact us &/or to remove himself from the
program as follows:The website that he signed up on has an Easy
Cancel button above rush my order on the checkout pageAll of the email correspondence that he
received from us includes instructions on how he could have contacted us
by telephone or email to get more details or to cancelWe provide a
day a week Customer Support Line at *** and we strive to answer
all calls within minutes or less.Lastly, the literature that he would have
received with the initial shipment includes detailed instructions for
product usage, program details and customer support contact details via
email and telephone.We have provided you with a copy of the complete
record of our communications with Mrand Mrs***
It’s
very unfortunate that Mr*** feels that he was misledWe strive to provide
a great product and even better customer service.
We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center
Ultimately,
according to our records Mr*** was treated responsibly and fairly by our
company and I trust that this response will put this matter to rest
Such
being the case, I trust that this matter has been addressed satisfactorily
If you
do need additional information, please feel free to contact us again
Regards,
***
Optimal Health Products Inc.
ACCOUNT INFORMATION:
10/05/
11:27am - *** N - CCI INQUIRING ABT CHARGESSTATED HER HUSBAND JUST CALLED
AND SPOKE W/PREV REP AND RECEIVED FULL AND A PARTIAL REFUNDCUST WASNTED
CHARGES REFUND BACK FROM JUNE AND JULYTOLD CUST WE HAD NO KNOWLEDGE OF HER
NOT RECEIVING PRODUCTS SO SHE WAS CHARGEDPREV REP OFFERED TO RESEND PRODUCTS,
CUST DENIEDCUST WANTED TO SPEAK W/MANAGER STATED KEY WORDS OF Revdex.comPASSED
JAMES THE PHONENo refunds offered or required on prev charges to settle
acct-prevly cx no charges maagreed by cust.-*** N
10/05/
10:57am - *** S - cci about charges on acctfrom august and julycharged
he never received the productaddress was changed on acct but never noted or
changed for the custsupervisor mark spoke with cust about august and july
chargeshe was refunded 50% from august and shipped free bottle for july
approved by supervisor mark cust agreedoffered or required on prev charges to
settle acctAgreed to continue(50% refund and shipped free bottle) ***S
10/05/
10:39am - *** S - cci about charges on accthis address was never changed
as he states during august and julyhe was charged for these products but
never received themaddress never changedoffered to sent free bottle cust
declinedCHUD offered 50% refund cust declinedcx acct for cust and full
refund cust accpRefund Required by Customer to settle account - ($78.94)
cancelled acct as requested by customer***S
10/05/
10:12am - *** B - cci and wanted to cx due to charges on card and cust
claiming she does not know how this was ordered I gave cx numbers to cust NO
refunds offered or required on prev charges to settle acctcx acct as
requested by cust- *** B
10/05/
11:27am By *** N - Added Notes
10/05/
10:57am By *** S - Added Notes
10/05/
10:46am By *** S - Changed Shipping Address From N Charles St to
se 125st, Shipping City From Warrensburg to knobnoster, Shipping Zip From
to
10/05/
10:39am By *** S - Added Notes
10/05/
10:35am By Lime Light CRM - Revguard post skipped, all products have been
configured as exclusions
10/05/
10:35am By *** S - Refunded - $Trans-ID:
10/05/
10:47am By *** *** - Refunded - $Trans-ID:
10/05/
10:12am By *** B - Added Notes
10/05/
10:11am By Lime Light CRM - Revguard post skipped, all products have been
configured as exclusions
10/05/
10:11am By *** B - Main Product: Garcinia CambogiaXT Ongoing was placed on
HOLD
10/05/
10:11am By *** B - Recurring turned OFF
09/11/
03:35am By Lime Light CRM - Tracking number received from fulfillment
09/11/
03:35am By Lime Light CRM - At Cost shipped this order using USPS First Class
Mail with a total cost of $
09/10/
02:11am By Lime Light CRM - order sent to fulfillmentFulfillment #:
09/10/
02:11am By Lime Light CRM - Revguard post skipped, all products have been
configured as exclusions
09/10/
02:11am By Lime Light CRM - No Street Address Match, No Zip Match
09/10/
02:11am Order Created
04/13/02:18am By Lime Light CRM - New Recurring with
new order id ***
03/31/05:42am By Lime Light CRM - Tracking number
received from fulfillment
03/31/05:42am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $
03/29/08:05am By Lime Light CRM - order sent to
fulfillmentFulfillment #:
03/29/08:05am By Lime Light CRM - Revguard post
skipped, all products have been configured as exclusions
03/29/08:05am By Lime Light CRM - Order Confirmation
process successfully posted to Five
03/29/08:05am By Lime Light CRM - CVV2/CVCmatch
03/29/08:05am By Lime Light CRM - Street Address and
Digit Zip Exact Match
03/29/08:05am - This order passed the fraud screening
checkFraud Id =
03/29/08:05am Order Created
1024x

","sans-serif"Times New Roman">May 25,
RevDex.com Serving Delaware
Reads Way
New
Castle, DE
*** *** ***
Regarding:
Ms ***: File No***
Dear Ms ***,
I am in
receipt of the complaint mentioned above and would offer the following in
response
Ms ***
did sign up for the Natural Cleanse Plus and Garcinia XT trial on 5/5/
I assume her complaint is related to the charges of $4.95, $and
$Ms ***
received a full day supply of the Natural Cleanse Plus and months of
Garcinia XT when she signed up for the trialWhen we did not hear from Ms
*** during the day trial, she
was billed for the bottle on Natural Cleanse she received ($59.92) and
bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship
program which was agreed upon in the terms and conditions.Ms *** did not contact us
until 5/20/She was reminded of the terms and conditions agreed upon
and offered discounts to continue.
She declined all offers and was canceled.Ms *** called again on 5/20/
for a refund. She claimed the date
of order was changed which we do not have the ability to adjust those
datesMs *** was only charged for bottle of Garcinia and Cleanse,
the second bottle was free of charge.For your information, Ms ***
entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a
Trial program with a summary of the program terms provided on the
check-out pages (https://www.buygcxt.com/payment.php), and full details
provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php,
www.buygcxt.com/terms.php
Despite the fact that she
appears to have missed all of the on-site verbiage detailing the program,
we still provided her with a number of ways to contact us &/or to
remove herself from the program as follows:The website that she signed
up on has an Easy Cancel button on the top right corner and through the
site that would allow her to cancel her membership prior to rebilling,
without needing to speak to anyone.All of the email
correspondence that she received from us includes instructions on how she
could have contacted us by telephone or email to get more details or to
cancelWe provide a day a week Customer Support Line at 855-986-
and we strive to answer all calls within minutes or less.Lastly, the literature that
she would have received with the initial shipment includes detailed
instructions for product usage, program details and customer support
contact details via email and telephone
For your
review, we have provided you with a copy of the complete record of our
communications with Ms ***
It’s very
unfortunate that Ms *** feels that she was misledWe
strive to provide a great product for healthy living and professional customer
service.
We
provide a number of ways to cancel a trial membership from our Easy Cancel
button, to email and Toll-Free call center
Ultimately,
according to our records, Ms *** was treated responsibly and
respectfully by our company and I trust that this response will satisfy all
issues
If you
need additional information, please feel free to contact us again
Best
Regards,
***
Optimal
Health Products Inc.
ACCOUNT INFORMATION:
05/20/02:46pm - *** - CCI TO
GET REFUND CUST SAYS I WENT INTO HER ACCOUNT AND CHANGED HER ORDER DATE,AND I
WAS LYING ABOUT THE DATE SHE ORDERED THE PRODUCT AND I EXPLAINED THAT THERE WAS
NO WAY FOR ME TO CHANGE ANY OF HER TRANSACTIONS AND I DID NOT CHARGE HER CARD, I
OFFERED CUST A 35% DISC AND CUSTDECLINED THEN ASKED FOR SUPAND DARWIN TOOK
OVER THE CALLNo refunds offered or required on prev charges to settle
acct..*** P
05/20/01:15pm - *** - cci
to cx informed cust of t/c offered 35-50-75disc declined No refunds offered or
required on prev charges to settle acctCX acct as requested by cust
05/20/01:12pm By *** - Main
Product: NaturalCleanseRebill was placed on HOLD
05/20/01:12pm By *** -
Recurring turned OFF
05/20/01:12pm By *** - Main
Product: Garcinia CambogiaXT Rebill was placed on HOLD
05/20/01:12pm By *** -
Recurring turned OFF
05/20/04:11am By Lime Light CRM - New Recurring with
new order id
05/07/03:25am By Lime Light CRM - Tracking number
received from fulfillment
05/07/03:25am By Lime Light CRM - At Cost shipped this
order using USPS First Class Mail with a total cost of $
05/05/01:58pm By Lime Light CRM - Order sent to
fulfillmentFulfillment #:
05/05/01:58pm By Lime Light CRM - Order Confirmation
process Failed to Post to FiveMarketingReason: Domain wasn't found
05/05/01:58pm By Lime Light CRM - CVV2/CVCmatch
05/05/01:58pm By Lime Light CRM - Street Address and
Digit Zip Exact Match
05/05/01:58pm This order passed the fraud screening
check Fraud Id =
05/05/01:58pm Order Created

January 9,
Revdex.com Serving Delaware
Reads Way
New Castle, DE
Att'n.: *** ***
Regarding: Ms ***: File No***
Dear Ms ***,
I am in receipt of the complaint mentioned above and would offer the following in response
Ms
*** did sign up for the SlimFit trial on 12/7/I assume her complaint is related to the charges of $and $(USD)
Ms *** received a full day supply of the SlimFit when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for bottles of SlimFit ($99.90) on 12/26/and was enrolled in the auto ship program per the terms and conditions agreed upon
The customer called multiple times on 12/28/She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolutionFirst call she accepted a 75% discount and agreed to continue
Ms *** called again with her bank and then was cancelled and accepted a 35% refund which was appliedThe final conversation with the customer was on 12/29/where she again accepted an additional 50% refund to settle the account
To date, Ms *** was refunded $and received a free month supply of our productThis shows that we went above and beyond our policy to insure resolutionAll calls are recorded and time stamped and the record of communication is attached below
For your information, Ms *** entered the trial program for the SlimFit at http://www.africanmangoxt.com/Garcinia-Cambogia-XT/and http://www.NaturalCleansePlus.com
The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://www.africanmangoxt.com/Garcinia-Cambogia-XT/terms.php and http://www.naturalcleanseplus.com/terms.php
Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:
The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone
All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-475-and we strive to answer all calls within minutes or less
Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone
It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service.
We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center
Ultimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues
If you need additional information, please feel free to contact us again
Best Regards,
***
Optimal Health Products Inc.
ACCOUNT INFORMATION:
12/29/02:27pm - *** - cc: 1st attempt: cust answered: I went on to inform cust why Im calling, cust understands I went on to listen to the cust speak about her prev conversations with the prev reps, I went on to apologize and offered 50% refund of the remaining balance on the acct to keep products after re pitching the products, cust accepted offer end of call.Refund Required by Customer to settle acct - ($32.47) - Applied as agreed to by Customer- CX acct as requested by customer- ***s
12/29/08:27am - *** - cunable to call in, requesting we call sent customer email requesting for more information to call customer back when it is best for him/her, awaiting response to enter customer into call back listIf customer calls handle accordingly***
12/28/11:49am - *** - CCI TO CX WITH BANK REPINFORM CUST ABOUT TRIAL AND T/C CUST UNDERSTOODCX ACCT PROVIDE CUST WITH CX #CUST WANTS REFUND OFFERED 35% REFUND CUST ACCEPTEDRefund Required by Customer to settle account - ($$ 34.96) - Applied as agreed to by Customer- cancelled acct as requested by customer*** X
12/28/08:15am - *** - CCI TO CX SHE CANT AFFORD THISOFFERED 35% 50% SHE DECLINED OFFERED 75% SHE AGREE.AND SENT FREE PRODUCTNo refunds offered or required on prev charges to settle acctAgreed to continue - (75% DISCAND FREE PRODUCT) applied as agreed to by cust*** A
12/29/02:19pm By *** - Refunded - $Trans-ID:
12/28/11:48am By *** - Refunded - $Trans-ID:
12/28/11:46am By *** - Recurring turned OFF
12/28/08:12am By *** - Changed Rebill Discount from to
12/26/04:27am By Lime Light CRM - New Recurring with new order id
12/13/03:30am By Lime Light CRM - Tracking number received from fulfillment
12/13/03:30am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $
12/11/08:16pm By Lime Light CRM - Updated order data successfully sent to MidigatorUUID: 584e08753a2c811489e74c
12/11/08:16pm By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found
12/11/08:16pm By Lime Light CRM - Order sent to fulfillmentFulfillment #:
12/11/08:16pm By Lime Light CRM - CVV2/CVCmatch
12/11/08:16pm By Lime Light CRM - No Street Address Match, No Zip Match
12/11/08:16pm By Lime Light CRM - This order passed the fraud screening check Fraud Id = PS6N0VZ3MV9P
12/11/08:16pm Order Created

February 24, Revdex.com Serving Delaware Reads Way New Castle, DE *** *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseAfter in depth research of
all the information provided by Ms *** it has been determined that she is not a customer of Optimal Health. There are multiple Garcinia products online and it appears Ms *** mistakenly filed a complaint against the wrong company. We strive to provide professional customer service and if Ms *** needs assistance in finding the correct company we will gladly help to the best of our ability. We are available hours Monday through Friday and 6am-6pm (CST) on the weekend at *** Please remove this complaint and any negative impact it carriesIf you have any further questions please don’t hesitate to contact usBest Regards, *** Optimal Health Products Inc

Greetings,We are sorry you disagree with our response. You have been refunded and we hope this puts the matter to rest.Best Regards,

August 5, 2015Regarding:Ms ***: File No10716310Dear Ms ***,I am in receipt of the complaint response mentioned above and would offer the followingfor resolution.After further research it has been discovered that Ms *** does not have anaccount with us making
this claim erroneousShe is making a claim for“Alphazxt”, we are Optimal Health XT. Please remove this complaint and any negative implications it may carry.We trust this matter is settled and closedIf you have any further questions, pleasedon’t hesitate to contact us BestRegards, Optimal Health Products Inc. Responded on 8/05/

March 17, *** *** *** *** ***
** *** ***
*** *** ** *** *** *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs *** did sign up for
the Garcinia XT/Natural Cleanse trial on 2/19/I assume her complaint is related to the charges of $and $and $(USD)Ms *** received a full day supply of the Garcinia XT and a day supply of Natural Cleanse when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for both bottles of Garcinia XT ($99.90) and the bottle of Natural Cleanse ($59.52) on 3/06/and was enrolled in the auto ship program per the terms and conditions agreed upon.The customer called on 3/06/She was reminded of the terms and conditions agreed upon and offered multiple discounts and a refund for resolutionShe then accepted a partial refund for the chargesMs *** was refunded $on 3/06/17.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms *** entered the trial program for the Garcinia XT at *** *** ***The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages *** and full details provided in the Terms & ConditionsSee: *** *** Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at *** and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, *** Optimal Health Products Inc. ACCOUNT INFORMATION: 03/06/11:32am - *** - cci to cx due to pricing and process, tried to explain to cust why the charges occurred, cust didnt want to listen, cust used threat of actioninformed cust of bank rebuttalcx the accnt out, and offered a 35% refund cust accepted, Refund Required by Customer to settle acct - ($34.97/) - Applied as agreed to by Customer- CX acct as requested by customer-*** D 03/06/11:32am By *** - Added Notes03/06/11:32am By Lime Light CRM - Updated order data successfully sent to MidigatorUUID: 58bd37cc3a2c817b11a03/06/11:31am By Lime Light CRM - Updated order data successfully sent to MidigatorUUID: 58bd37cc3a2c817b11a03/06/11:27am By *** - Refunded - $Trans-ID: 03/06/11:24am By *** - Main Product: SlimFit(i) was placed on HOLD 03/06/11:24am By *** - Recurring turned OFF 03/06/04:19am By Lime Light CRM - Updated order data successfully sent to MidigatorUUID: 58bd37cc3a2c817b11a03/06/04:19am By Lime Light CRM - RevGuard Successfully received new order informationRevGuard ID #03/06/04:07am By Lime Light CRM - Street Address and Digit Zip Exact Match 03/06/04:07am Order Created 03/06/04:07am By Lime Light CRM - New Recurring with new order id 02/21/03:18am By Lime Light CRM - Tracking number received from fulfillment02/21/03:18am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $02/19/08:45am By Lime Light CRM - Updated order data successfully sent to MidigatorUUID: 58a9af973a2c811ace35dfa02/19/08:45am By Lime Light CRM - RevGuard Successfully received new order informationRevGuard ID #02/19/08:45am By Lime Light CRM - Order Confirmation process Failed to Post to FiveMarketingReason: Domain wasn't found02/19/08:45am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 02/19/08:45am By Lime Light CRM - CVV2/CVCmatch 02/19/08:45am By Lime Light CRM - Street Address and Digit Zip Exact Match 02/19/08:45am By Lime Light CRM - This order passed the fraud screening check Fraud Id = PTXX05WSQVHD 02/19/08:45am Order Created

December 31, Revdex.com Serving Delaware Reads Way New Castle, DE *** *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs *** did sign up
for the Natural Cleanse Plus and Garcinia XT trial on 12/07/I assume her complaint is related to the charges of $4.95, $and $Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for the bottle on Natural Cleanse she received ($59.92) and bottle of Garcinia XT ($78.94)She was then enrolled in the auto ship program which was agreed upon in the terms and conditions.Ms *** did not contact us until 12/22/She was offered refunds for resolution and accepted a 35% discount and free shipment. She then called back and disconnected the call before resolution.Ms *** called again on 12/28/and was given a full refund. According to our records she has received bottles of Garcinia XT and bottles of Natural Cleanse free of charge (a $retail value).With this stated, it appears Ms *** has been taken very good care of and we would like any negative implication removed from our company.For your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneFor your review, we have provided you with a copy of the complete record of our communications with Ms ***It’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us againBest Regards, *** Optimal Health Products Inc. ACCOUNT INFORMATION: 12/28/12:42pm - *** K- CCI wanting a refundShe says the last rep she talked to said she would be getting a full refundWhat the cust is saying does not match the notesOffered 35% refund, declinedOffered 50% refund, declinedOffered 75% refund, declinedRefund Required by Customer to settle account - ($$ 59.52, ) - Applied as agreed to by Customer-*** 12/22/10:21am - ***-N - Cci after speaking to last rep, upset about charges, tried explaining them but she would not listen to me when I was trying to explain I was trying to offer her some of her money back on account but she hung up, tried calling twice phone wouldnt let me call her back, she wanted a full refund but I didnt get to even offer my 35% before she disconnected callsent to CSR support No refunds offered or required on previous charges to settle acctCx account as agreed by cust *** S 12/22/09:57am - *** T - cci to see where pakcage iswasnt delivered yet already out of trailoffered to send replacement bottles and 35% discaccepted No refunds offered or required on prev charges to settle acctAgreed to continue.(35% disc and free shipment of both products) applied as agreed by cust.-*** T 12/28/12:42pm By *** K - Refunded - $Trans-ID: 566e62ffc51efcb00cb208196693c1c7d3229aff 12/28/12:43pm By *** K - Refunded - $Trans-ID: 12/24/04:42am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $12/24/04:42am By Lime Light CRM - At Cost shipped this order using N/C Free Shipping with a total cost of $12/07/04:10pm By Lime Light CRM - Order sent to fulfillmentFulfillment #: 12/07/04:10pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions12/07/04:10pm This order passed the fraud screening check Fraud Id = 12/07/04:10pm Order Created

January 9, *** *** *** *** ***
** *** ***
*** *** ** *** Att'n.: *** *** Regarding: Ms ***: File No*** Dear Ms ***, I am in receipt of the complaint mentioned above and would offer the following in responseMs *** did
sign up for the SlimFit 180/Natural Cleanse trial on 12/7/I assume her complaint is related to the charges of $and $and $(USD)Ms *** received a full day supply of the SlimFit and a day supply of Natural Cleanse when she signed up for the trialWhen we did not hear from Ms *** during the day trial, she was billed for bottles of SlimFit ($99.90) and Natural Cleanse ($59.52) on 12/22/and was enrolled in the auto ship program per the terms and conditions agreed upon.The customer called on 1/6/She was reminded of the terms and conditions agreed upon and offered multiple discounts and refunds for resolutionShe refused all attempts at resolution and disconnected the callWe attempted to call back times and left a voice mail.All calls are recorded and time stamped and the record of communication is attached below.For your information, Ms *** entered the trial program for the SlimFit at *** ***The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: *** *** *** Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at *** and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephoneIt’s very unfortunate that Ms *** feels that she was misledWe strive to provide a great product for healthy living and professional customer service. We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call centerUltimately, according to our records, Ms *** was treated responsibly and respectfully by our company and I trust that this response will satisfy all issuesIf you need additional information, please feel free to contact us again Best Regards, Peter Optimal Health Products Inc. ACCOUNT INFORMATION: 01/06/11:36am - *** - CCI TO CX BECAUSE IT WAS A FREE TRIAL I EXPLAINED SAID KEY WORDS I EXPLAINED GOING TO THE CREDIT CARDSHE SAID SHE WANTS HER MONEY BACKWHEN I TRIED TO TELL HERSHE SAID LAWYER AND HUNG UPCALLED BACK TWICE LEFT VOICE MAIL WITH CX NONo refunds offered or required on prev charges to settle acctCX acct as requested by cust*** A 01/06/11:27am By *** *** - Main Product: NaturalCleanse (i) was placed on HOLD 01/06/11:27am By *** *** - Recurring turned OFF 12/07/11:17am By Lime Light CRM - Order sent to fulfillmentFulfillment #: 12/07/11:17am By Lime Light CRM - CVV2/CVCmatch 12/07/11:17am By Lime Light CRM - Street Address and Digit Zip Exact Match 12/07/11:17am By Lime Light CRM - This order passed the fraud screening check Fraud Id = 12/07/11:17am Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no response indicated in the emailPlease let me know if there was a glitch getting their response to me
Regards,

October 7, BetterBusiness Bureau Serving DelawareRegarding:Ms ***: File No***Dear Ms ***,I am inreceipt of the complaint mentioned above and would offer the following inresponse.Ms *** did sign up for Natural Cleanse Plus and Garcinia XT trial on 9/09/I
assume her complaint is related to the charges of $4.95, $and $Ms *** received a full day supply of the Natural Cleanse Plus and months of Garcinia XT when she signed up for the trialWhen we did not hear from Ms *** during the day trial she was billed for the bottle she received ($59.92) and bottle of Garcinia XT ($78.94)She was never billed for the second bottle of Garcinia XT On 10/01/2015, Ms *** did call after this billing had taken place and was reminded of the terms and conditions agreed upon She was offered discounts to continue for resolution and the call was disconnectWe attempted to call back to no availAll calls are recorded and time stamped.The products were delivered days after ordering per USPS tracking number: ***.For your information, Ms *** entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com and the Garcinia XT at http://www.buygcxt.com The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & ConditionsSee: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancelWe provide a day a week Customer Support Line at 855-986-and we strive to answer all calls within minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone.For yourreview, we have provided you with a copy of the complete record of ourcommunications with Ms ***.It’s veryunfortunate that Ms *** feels that she was misledWestrive to provide a great product for healthy living and professional customerservice. Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records, Ms *** was treated responsibly andrespectfully by our company and I trust that this response will satisfy allissues.If youneed additional information, please feel free to contact us again. BestRegards,OptimalHealth Products Inc. ACCOUNT INFORMATION:0/02/04:20pm - *** M - cx acctper prev notes-***m 10/01/11:38am - *** H - CCICUST STATES THAT SHE WANTS TO CX DUE TO THE FACT THAT THE WEB PAGE WAS NOTWORKING RIGHTTHEN CUST STATES THAT SHE RECIEVED PRODWKS LATER THEN GOTTHE BILL ALSO I EXPLAINE.T/COFFERED TO EXT TRIAL PERIOD AS WELL AS MOVEBILL DATE AS WELL AS 35% CUST DECLINEDI CALLED BACK CALL DISCONNECT DURINGCALLING BACK NO VOICEMAILno refunds offered or required on prev charges tosettle acctcx acct as requested by cust.-***. 10/02/04:20pm By *** M - AddedNotes 10/02/04:20pm By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.10/02/04:20pm By *** M - MainProduct: NaturalCleanseRebill was placed on HOLD 10/02/04:20pm By *** M -Recurring turned OFF 10/01/11:38am By *** H -Added Notes 09/24/03:35am By Lime Light CRM- Revguard post skipped, all products have been configured as exclusions.09/24/03:35am By Lime Light CRM- Order attempted to process on gateway (213) and declined because of"Decline, not sufficient funds", but cascade gateway id (107) savedthe sale and was able to approve the order09/24/03:35am By Lime Light CRM- No Street Address Match, Digit Zip Exact Match Only09/24/03:35am Order Created 09/24/03:35am By Lime Light CRM - New Recurring withnew order id 409260109/11/03:31am By Lime Light CRM - Tracking numberreceived from fulfillment 09/11/03:31am By Lime Light CRM - At Cost shipped thisorder using USPS First Class Mail with a total cost of $4.9509/09/12:25pm By Lime Light CRM - order sent tofulfillmentFulfillment #: 721864409/09/12:25pm By Lime Light CRM - Revguard postskipped, all products have been configured as exclusions.09/09/12:25pm By Lime Light CRM - Order Confirmationprocess Failed to Post to FiveMarketingReason: The requested domain isdisabled.09/09/12:25pm By Lime Light CRM - CVV2/CVCmatch09/09/12:25pm By Lime Light CRM - No Street AddressMatch, Digit Zip Exact Match Only09/09/12:25pm - This order passed the fraud screeningcheckFraud Id = 09/09/12:25pm Order Created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did call to cancel this after the 14 day trial. I did not know that the business would charge me for the product on the 14th day. When I called to cancel, I WAS told that my card would not be charged, after they offered me a 35%, 50% and then 75%. I declined. Then I was told I would be charged $18 and change for the bottles I received and told them that the amount they just told me I would be charged, was not in the terms and conditions and they said I wouldn't be charged for it. After this call, I found out that my card had been charged for the $78 and $59. I did some research at that point and found out that the bottle they were charging me for was also at the Vitamin Shoppe for $9.99. This place is a scam. And there are other reviews on the Revdex.com that had the same thing happen to them. The only time someone was refunded money in those reviews is when one of their customers threatened with legal action. If they would like to charge me the same amount for the bottles that I found out were $9.99, I would be willing to pay that, instead of the $78 they claim is the price. I understand there are terms and conditions to everything, but when the business does not make them clear to the customer, they should respect that, instead of trying to trick people into paying for something that's marked up by $68 more than other ACCREDITED businesses. When I cancelled. I was told my card would not be charged. If you would like to listen to the recording, I'm sure they recorded the call since it is said prior to speaking to someone that it would be recorded.

September 15, 2015Ms. [redacted]: File No. [redacted]Dear Ms. [redacted]I am inreceipt of the complaint mentioned above and would offer the following in response.Ms [redacted] did sign up for both a Garcinia Cambogia Trial and Natural Cleanse Plus trial. She signed up for the trial on 6/08/15. I assume...

her complaint is related to the $4.95 shipping charge, along with the after trial charges of $78.94 for the Garcinia Cambogia XT and $59.52 for the Natural Cleanse Plus.Ms [redacted] received two bottles of Garcinia XT and one bottle of Natural Cleanse.  She was subsequently billed for one bottle of each product on 6/23/2015.Ms [redacted] sent a package back to our fulfillment center without proper documentation and protocol per the terms and conditions agreed upon.Our customer care team attempted to contact her via email and phone 6 times for resolution (see attached account information) to no avail. Ms [redacted] then called on 9/10/2015, 3 months after her ordering, where she was advised of the return policy she agreed upon and was given a courtesy refund of 50%.For your information, Ms. [redacted] entered the trial program for Garcinia Cambogia XT at our website here: http://www.buygcxt.com  & for Natural Cleanse Plus here: http://www.NaturalCleansePlus.com In both cases the programs are clearly detailed as a Trial program with a summary of the terms and conditions provided on the check-out pages  (https://www.buygcxt.com/payment.php & http://naturalcleanseplus.com/payment.php), and full details provided in the Terms & Conditions. See: www.buygcxt.com/terms.php &  http://naturalcleanseplus.com/terms.phpFor your Convenience I have included a copy of all charges that we have for her. The dates and times charges took place as well as order ids that go along with each charge and the account notations.  Ms [redacted] account has been cancelled with us since 7/15/15. Despite the fact that she appears to have missed all of the on-site verbiage detailing the program and return policy, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer and callers within 2 minutes or less.It’s veryunfortunate that Ms. [redacted] feels that she was misled as that was not ourintention. We strive to provide a great product and even better customerservice.  Weprovide a number of ways to cancel a trial membership from our Easy Cancelbutton, to email and Toll-Free call center.Ultimately,according to our records Ms. [redacted] was treated responsibly and respectfully byour company and I trust that this response will satisfy this issue.If youneed additional information, please feel free to contact us again.BestRegards, Optimal Health Products Inc.     ACCOUNT INFORMATION:09/10/201505:21pm - [redacted] - Refund to Save account- Refund required by customer tosettle account-(39.47). Applied as agreed to by customer. refunds offered orrequired on previous charges to settle acct. - [redacted] 09/10/201505:15pm - [redacted] - Refund to Save account- Refund required by customer tosettle account-(39.47). Applied as agreed to by customer.08/27/201512:06pm - [redacted] - Cc-Lvm-2nd Attempt. Customer upset about billing from June.If customer calls assist accordingly. [redacted] 08/24/201506:02pm - [redacted] - Cc-Lvm-1st Attempt. Customer upset about billing from June.If customer calls assist accordingly. [redacted] 08/24/201502:39pm - [redacted] r- CEI- requesting for a refund, explained unable to processrequest for refund via email to call in with the request- if customer callshandle accordingly. –[redacted] R07/15/201501:37pm - [redacted] - cc - lvm - 2nd attempt cxd acct - 2gcxt products and 1ncproduct were refused and returned if cust calls remind of return policy offer areship, assist accordingly. - [redacted] D07/13/201504:02pm - [redacted] - 1nc was returned as well**07/13/201501:49pm - [redacted] - cc - lvm - 1st attempt - 2gcxt products were refused andreturned if cust calls remind of return policy offer a reship with an ext anddscts, assist accordingly. - [redacted] D 09/10/201505:18pm By [redacted]t - Refunded - $29.76 Trans-ID: 27216229979/10/201505:18pm By [redacted] - Refunded - $39.47 Trans-ID: 272162293709/10/201505:15pm By [redacted] - Added Notes 08/27/201512:06pm By [redacted] - Added Notes 08/24/201506:02pm By [redacted] - Added Notes 08/24/201502:39pm By [redacted] r - Added Notes 07/15/201501:37pm By Lime Light CRM - Revguard post skipped, all products have beenconfigured as exclusions.07/15/201501:37pm By [redacted] - Main Product: Garcinia CambogiaXT Rebill 1 (Cda) wasplaced on HOLD 07/15/201501:37pm By [redacted] - Recurring turned OFF 07/15/201501:37pm By [redacted] - Added Notes 07/13/201504:02pm By [redacted] - Added Notes 07/13/201501:50pm By [redacted] - Changed recurring date on product (105) from 07/23/2015to 07/31/201507/13/201501:49pm By [redacted] - Added Notes   06/23/2015 04:06am By Lime Light CRM - New Recurring with new order id  3668769 06/10/2015 06:17am By Lime Light CRM - Tracking number received from fulfillment 06/09/2015 04:28am By Lime Light CRM - order sent to fulfillment. Fulfillment #: 3576587 06/08/2015 01:33pm By Lime Light CRM - Revguard post skipped, all products have been configured as exclusions. 06/08/2015 01:33pm By Lime Light CRM - Order Confirmation process successfully posted to Five9. 06/08/2015 01:33pm - This order passed the fraud screening checkFraud Id = 06/08/2015 01:33pm Order Created

February 24, 2016 Revdex.com Serving Delaware 60 Reads Way New Castle, DE 19720 Att'n.: [redacted] Regarding: Ms [redacted]:   File No. [redacted] Dear Ms [redacted], I am in receipt of the complaint mentioned above and would offer the following in response. Ms [redacted] did sign up for...

the Natural Cleanse Plus and Garcinia XT trial on 10/17/2015. I assume her complaint is related to the charges of $4.95, $59.92 and $78.94. Ms [redacted] received a full 30 day supply of the Natural Cleanse Plus and 2 months of Garcinia XT when she signed up for the trial. When we did not hear from Ms [redacted] during the 14 day trial, she was billed for the bottle of Natural Cleanse she received ($59.92) and 1 bottle of Garcinia XT ($78.94). She was then enrolled in the auto ship program which was agreed upon in the terms and conditions.Ms [redacted] has not contacted us via the phone but did send an email on 2/23/16 requesting a refund and was advised for security purposes refunds can only be handled over the phone. She completed an auto cancel online on 2/19/2016.Ms [redacted] stated that there was always a busy signal when calling but our customer care hours are 24 hours Monday through Friday and 6am-6pm (CST) on the weekends.For your information, Ms [redacted] entered the trial program for Natural Cleanse Plus at our website: http://www.NaturalCleansePlus.com  and the Garcinia XT at http://www.buygcxt.com  The program is clearly detailed as a Trial program with a summary of the program terms provided on the check-out pages (https://www.buygcxt.com/payment.php), and full details provided in the Terms & Conditions. See: http://naturalcleanseplus.com/terms.php, www.buygcxt.com/terms.php Despite the fact that she appears to have missed all of the on-site verbiage detailing the program, we still provided her with a number of ways to contact us &/or to remove herself from the program as follows:The website that she signed up on has an Easy Cancel button on the top right corner and through the site that would allow her to cancel her membership prior to rebilling, without needing to speak to anyone.All of the email correspondence that she received from us includes instructions on how she could have contacted us by telephone or email to get more details or to cancel. We provide a 7 day a week Customer Support Line at 855-986-2646 and we strive to answer all calls within 2 minutes or less.Lastly, the literature that she would have received with the initial shipment includes detailed instructions for product usage, program details and customer support contact details via email and telephone. For your review, we have provided you with a copy of the complete record of our communications with Ms [redacted]. It’s very unfortunate that Ms [redacted] feels that she was misled. We strive to provide a great product for healthy living and professional customer service.  We provide a number of ways to cancel a trial membership from our Easy Cancel button, to email and Toll-Free call center. Ultimately, according to our records, Ms [redacted] was treated responsibly and respectfully by our company and I trust that this response will satisfy all issues. If you need additional information, please feel free to contact us again. Best Regards, [redacted] Optimal Health Products Inc.    ACCOUNT INFORMATION: 02/23/2016 11:50am - [redacted] - CEI- requesting for a refund, explained unable to process request for refund via email to call in with the request- if customer calls handle accordingly. –[redacted] R 02/19/2016 05:42pm By Lime Light CRM - Recurring turned OFF 11/01/2015 03:20am By Lime Light CRM - New Recurring with new order id 4243421 10/20/2015 03:30am By Lime Light CRM - Tracking number received from fulfillment. 10/20/2015 03:30am By Lime Light CRM - At Cost shipped this order using USPS First Class Mail with a total cost of $4.95 10/17/2015 08:56am By Lime Light CRM - Order sent to fulfillment. Fulfillment #: 7432833